references
Positives
Magnificent hotel building, excellent renovated room, the town looks like a fairy tale! Initially, we got a room with a bad view, but after our request, the reception provided another one with a beautiful panorama of the city. A wide variety of procedures, a very smart doctor who prescribed the course of treatment. Excellent food: dietary and varied, I advise you to take full board. Separately, I would like to note the staff of almost all rooms, in particular: inhalation, paraffin, mud applications, mineral baths and gas envelope. In conditions of strict quarantine and great restrictions due to coronavirus, almost all the staff were very attentive and friendly. The treatment was not canceled, we completed the entire course, although many hotels were closed. Thanks to the hotel director, the guests were even allowed access to the pool, although all pools and spas in the area were closed. The hotel reception staff is friendly and always ready to help. I would also like to express my deep gratitude to the guide Irena from Sanatoriums, who helped us book a group transfer to the airport at the last moment, after hours in the evening, which helped us out indescribably!Negatives
Due to the difficult and truly military situation in the country due to the virus, the atmosphere was tense. Every day we were notified about the next innovation: what not to do. Some of the staff used this situation to justify rudeness, laziness and (I’m not afraid) outright chauvinism. There was a very unpleasant situation in a restaurant when the government issued a ban on the gathering of more than 30 people in one place. The hotel did not respond in time and there was a large queue at the entrance. The manager simply pushed the hotel guests away, blocking their path. The climax of the whole situation was a scandal with one guest in front of all the guests, who refused to wait any longer and went to dinner. Martin's manager (sort of) started grabbing the girl by the arms and literally yelling at her. This behavior from staff is unacceptable. Also, the dark-haired guy from the spa area with the pool is a boor, which you need to look for. He refused to let us in for the procedure we paid for. With an almost empty hotel! Well, an observation that does not depend on the hotel: in the low season (March) 99.9% of guests are elderly. We didn’t interfere with each other at all, but the situation was a little depressing.
Answer from Spa Hotel Hvezda
Уважаемая госпожа Baryshnikava, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за замечания к службам отеля. Ваши замечания мы учтем и будем над ними работать . Мы ето решили с менеджером отела. Приносим свои извинения за доставленные неудобства. Мы были должны придерживаться Постановление правительства Чешской rеспублики и меры против распространения эпидемии коронавируса. Мы надеемся, что ситуация улучшится и будет возможност вас видеть вновь в нашем или другом из отелей нашей фирмы Ensana Healt Spa Hotels желаем Вам крепкого здоровья. С уважением Radomíra Pavlištová Guest Relation Manager Spa Resort Hvězda
Positives
We stayed at this hotel from 20.02 to 01.03. The hotel is wonderful. The rooms are large and comfortable, cleaned every day, towels replaced on request (just throw them on the floor). When choosing a hotel, I read reviews of those who vacationed here about the restaurant. Like bad food. Didn't notice! The assortment is varied. Everything is tasty and worthy. Two or three types of meat, fish, snacks, ice cream, desserts. Everything is on the level. The waiters are helpful and do not slow down. The treatment is also good. There is a swimming pool and several saunas with different temperatures. In general, I recommend the hotel. My wife and I really enjoyed it. We will definitely return.Negatives
NoAnswer from Spa Hotel Hvezda
Уважаемый господин Рудковскии , Спасибо Вам за то,что Вы выбрали наш отель в Марианских Лазнях Слова благодарности и чувство что мы оправдали ваши ожидания нас очень радуют . Ваше мнение для нас очень важно и стимулирует к дальнейшему улучшению уровня обслуживания. .Работники отеля будут рады Вас видеть вновь в нашем отеле. Желаем Вам крепкого здоровья. С уважением Radomira Pavlištová Guest Relation Manger Spa Resort Hvězda
Positives
I love the Karlovy Vary region, 10 years ago I vacationed here regularly. Zvezda has been to the Marianske Lazne hotel three times, and this year for the fourth time after a ten-year break. Everything is at a very high level: cleanliness everywhere, very nice room, excellent furniture, comfortable bed, friendly staff, good food, spa treatments and procedures are top notch, magnificent swimming pool. Health and youth are returning to Czech resorts! I am very pleased and hope that I will have the opportunity to come again and again!Negatives
In terms of diet: I would like more fish dishes. In general, the food is very good, high quality and balanced. The biggest minus was that my doctor Sergei Bortnik was not there... He was there, but no longer as a resort doctor. It’s a pity... He is a very competent specialist, a kind, sensitive and sympathetic person, a real resort doctor, moreover, he is Russian-speaking, that is, he has the ability to understand Russian-speaking patients better than another doctor who is not a native speaker. I am grateful to Dr. Maria Mitskova, who treated me at the resort, she is a very good doctor and a pleasant person. However, Dr. Bortnik was missing.Answer from Spa Hotel Hvezda
уважемая Татьяна Карпенко, Слова благодарности нас очень порадовали и это является приятной мотивацией к тому,чтобы отелевые службы постоянно улучшались и уделялось больше времени и внимания нашим гостям. С удовольствием увидим Вас опять в отеле *Звезда* и ситуаця улучшится. Благодарим Вас и желаем крепкого здоровья,с уважением Radomíra Pavlištová Hvězda Ensana Health Spa HOtel Guest Relation Ma
Positives
I had a great rest and healing!Answer from Spa Hotel Hvezda
Уважемая госпожа Пономарева, Спасибо за добрые слова, это дает нам стимул всему персоналу отеля Hvězda С уважением Radomíra Pavlištová Guest Relation Manager , Hvězda Ensana Health Spa Hotel
Positives
We really like the Marianske Lazne resort itself. This is a very beautiful city with magnificent architecture. A beautiful park throughout the entire historical center. Hotels with exquisite interiors. The Hvezda sanatorium has very friendly staff. The room cleaning is excellent, all comments and requests are fulfilled instantly.Negatives
This year we were unlucky with the location of the room. The windows of room 218 overlook the pool and the unloading area for service vehicles, which arrive at 4-40 in the morning. It's too early to wake up.Answer from Spa Hotel Hvezda
Уважемый господин Tugolukov спасибо Вам за то,что Вы выбрали наш отель Hvězda в Марианских Лазнях. мы надеемся, что ситуация улучшится и наш историческй город и наш отель каторый имеет болшую историю будет принимат гостей. Спасибо вам за Слова благодарности. С уважением Radomíra Pavlištová Guest Relation Manager Hvězda Ensana Health Spa Hotel
Positives
Everything is fine, I was very satisfiedAnswer from Spa Hotel Hvezda
Уваемая госпожа Гордиевич, Спасибо вам за добые слова, очень нас радуют. С уважением Radomíra Pavlištová Guest Relation Manager Hvězda Ensana Health Spa HOtel
Positives
My favorite hotel, see you again! I will be happy to come again next year.Negatives
For me it doesn't exist.Answer from Spa Hotel Hvezda
Уважемаяа госпожа Brancheva, Спасибо большое за комплимент, хотим , что ситуация улучшится мы надеемся С уважением Radomíra Pavlištová Guest Relation Manager Hvězda Ensana Health Spa Hotel
Positives
The staff is attentive and willing to help. Constant readiness to meet halfway when rescheduling procedures or even replacing them.Answer from Spa Hotel Hvezda
Уважаемый господин Барисхников, благодарим Вас за позитивный отзыв. Мы надеемся, что ситуация улучшится . Работники отеля будут рады Вас видеть вновь в нашем отеле. Желаем Вам крепкого здоровья. С уважением Radomíra Pavlištová Guest Relation Mangaer
Positives
Everything is great. Excellent treatment, wonderful doctor Maria Michkova, attentive, polite medical staff, all procedures were performed very well. Excellent varied diet, lots of vegetables and fruits. Excellent room, the maid cleaned it very well. Transfers to the hotel were well organized. and to the airport. Many thanks to the staff of sanatoriums.com. In the future I will travel only with your company.Answer from Spa Hotel Hvezda
Уважаемая Svetlana Morozova, Спасибо за добрые слова, это дает нам стимул для дальнейшей работы всему персоналу отеля Hvězda С уважением Radomíra Pavlištová Guest Relation Manager Spa Resort Hvězda
Positives
Excellent balneology. The atmosphere, the attitude of the staff.Negatives
We lived above the kitchen, noisy from six in the morning.Positives
Imperial architecture in the city. Beautiful interiors and cleanliness in the resort. Cozy rooms. Friendly staff. I liked the mineral baths.Negatives
At night the heating in the room is turned off, apparently centrally. Thank you, the winter was relatively warm. There is practically no dietary food. Everything, even soups and salads, with seasonings or pepper. The choice of meat or poultry dishes is small, often offal (liver, tongue, pork ribs). The pastries at dinner are all with plenty of cream. With gastrointestinal diseases it is difficult to choose anything. In Karlovy Vary sanatoriums they have been giving free tea for dinner for a long time, here they only have water.Positives
I rested at the Hvezda sanatorium from January 27 to February 9, 2020. I was very pleased with the rest and treatment. The sanatorium is located in a wonderful place, near a large park of coniferous trees, the cleanliness and aroma of the air at the resort simply cannot be expressed in words, you don’t want to breathe, but drink with pleasure. . The hotel is a very beautiful old building in an elegant Austrian style, the inside is very cozy, warm and comfortable, you can wear light clothes or a robe for procedures everywhere (this is in winter). I really liked that using the equipped passages you are allowed to visit other respectable sanatoriums in Marianske Lazne: Central Lazne, Nove Lazne, Maria Spa. The colonnade (pump room) with healing springs is located a 5-minute walk from the sanatorium. The taste of mineral water is very pleasant, not sharp, it greatly saturates a person with positive energy, calmness, no side effects such as increased blood pressure, etc. did not have. The quality of treatment and the attention of the staff evokes only positive emotions. As a fellow doctor, I felt that sometimes it was good to be a patient as well. Almost all the procedures I needed and were shown to me were prescribed on the same day and immediately began to be performed on the day of arrival - fantastic. The attitude of the staff is so caring that I didn’t want to go home at all, because you feel very, very comfortable here. Thanks a lot, everyone. A big plus is that the TV program package includes 2 Ukrainian news channels “Direct” and “112”, which saved the situation during a long vacation. Well, I can’t help but note the “highlight” of this sanatorium - the best pool at the resort, which allowed me to significantly improve my health by swimming, visiting the sauna, and jacuzzi. Respect!Negatives
On the downside, I didn’t like the “first courses” - soups, goulash, etc. - absolutely everything is spicy and terribly peppered. A person on a strict diet has to give them up. Other dishes and dissertations are generally quite good. In general, I was quite satisfied with the rest and treatment. Sergey Usov, doctor, Kiev, Ukraine.Positives
I am very pleased with my vacation. The medical service and the work of the entire medical staff deserve the highest praise; everything is carried out very clearly and in an atmosphere of benevolence. This year in already. The good work of the restaurant has seen clear improvements in the presentation of appetizers and desserts. The room was cleaned regularly and efficiently. Transfer to and from the hotel was carried out efficiently and on time.Positives
We liked everything - the reality exceeded our expectations! Especially the attitude of all the staff - everything is clear, on time. I would like to come here again.Negatives
NoPositives
Very good procedures, some unique. The combination of medicinal drinking water, mud wraps, mineral water baths, gas injections and other procedures with walks in the fresh air in very beautiful surroundings gives very good results. A very pleasant town with beautiful architecture and unique nature.Negatives
Unfortunately, the menu in the restaurant is not entirely suitable for vegetarians.Positives
The hotel complex provided an excellent holiday.Negatives
Room cleaning is badPositives
It was my first time in this sanatorium and the impressions were very good. I especially liked the procedures using CO2 gas and mud applications. I plan to visit this sanatorium every year)))Negatives
take into account the desire of vacationers to use local resources when prescribing spa treatmentPositives
Very pleasant care. Food very balanced, but sometimes not suitable for German guests.Negatives
It's a shame, the typical Czech croissants were missing from the breakfast buffet this year. If there were scrambled eggs, there was no bacon. If there was a fried egg, bacon was weird. But everything is fine.Answer from Spa Hotel Hvezda
Sehr geehrter Herr Korn, wir bedanken uns für Ihr Feedback auf unser Hotel Hvězda in Marienbad.. Ihre konkreten Bemerkungen zu den Dienstleistungen werden wir dem zuständigen Manager weiterleiten, damit sie die Verbesserungen umsetzen . Wir würden uns freuen Sie wieder im Hotel Hvězda oder in einem der weiteren Hotels unserer Gesellschaft Ensana begrüßen zu dürfen. Mit herzlichen Grüßen Radomira Pavlištová Guest Relations Manager Ensana Health Spa Hotel
Positives
Good medical baseNegatives
Lack of dietary nutritionAnswer from Spa Hotel Hvezda
Уважаемый господин Давидович, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле.Спасибо за замечания и предложения к службам отеля.• Ваши замечания и предложения мы передадим ответственному работнику.Постараемся в рамках возможного улучшить предложения в ресторане - больше диетической еды С уважением Radomira Pavlištová Guest Relations Manager Енсана готел Звезда
Positives
Treatment procedures are performed without delay, according to the specified time. The hotel is quiet.Negatives
During the 9 days of our stay, the room was not cleaned twice. The quality of cleaning is low. There are no dietary dishes on the menu. The duration of some treatment procedures is shorter than in other sanatoriums. For example, dry carbon dioxide bath 20 minutes versus 30. Massage 15 minutes.Answer from Spa Hotel Hvezda
Уважаемый господин Будыка , Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле.Спасибо за замечания и предложения к службам отеля.• Ваши замечания и предложения мы передадим ответственному работнику.Постараемся в рамках возможного улучшить предложения в ресторане - больше диетической еды.На наших отелях стандарт по времени - сухая углекислая ванная 20мин.Массаж 15 мин. Уборку номера проверим. С уважением Radomira Pavlištová Guest Relations Manager Енсана готел Звезда
Positives
The staff is very friendly and diligent. It was convenient and comfortable. And the treatment procedures are also good and we enjoyed and had a good charge.Negatives
A bit boring. Cafe Imperial could work more intensively so that you can have a snack when you get tired of the buffet in the restaurant.Positives
Convenient location of the hotel, close to the Colonade, springs and the main street. The treatment process is clearly organized, the procedures are scheduled so that you don’t have to wait a minute. The staff in the treatment building is friendly and welcoming. The water is magnificent - both drinking springs and baths. Nice pool and saunas.Negatives
The hotel is hardly worthy of 4*. I liked the room, but when the bed linen was not changed for 5 days, I had to be indignant. True, they reacted immediately and changed it. The food in the restaurant is monotonous, as they say, they don’t put their hearts into it. It seems like a good idea - to cook venison, lamb, salmon , but everything is simplified, at the canteen level The restaurant has low quality vegetables and especially fruits Low quality coffee, cheap Juices - just water, diluted beyond measureAnswer from Spa Hotel Hvezda
Уважаемый господин Пантюхов ,спасибо Вам за ваши замечания. Блюда приготовленные нашими поварами должны отвечать стандартам,которые наша фирма соблюдает.Что касается питья,то эти напитки в нашем ресторане не являются соками,разведением соков мы не занимаемся. Мы постараемся улучшить наше обслуживание в ресторане.Будем тщательно следить за качеством еды и напитков,включая качество кофе. С уважением Radomira Pavlištová Guest Relations Manager Енсана готел Звезда
Positives
Convenient location of the hotel, close to the Colonade, springs and the main street. The treatment process is clearly organized, the procedures are scheduled so that you don’t have to wait a minute. The staff in the treatment building is friendly and welcoming. The water is magnificent - both drinking springs and baths. Nice pool and saunas.Negatives
The hotel is hardly worthy of 4*. I liked the room, but when the bed linen was not changed for 5 days, I had to be indignant. True, they reacted immediately and changed it. The food in the restaurant is monotonous, as they say, they don’t put their hearts into it. It seems like a good idea - to cook venison, lamb, salmon , but everything is simplified, at the canteen level The restaurant has low quality vegetables and especially fruits Low quality coffee, cheap Juices - just water, diluted beyond measureAnswer from Spa Hotel Hvezda
Уважаемый господин Пантюхов ,спасибо Вам за ваши замечания. Блюда приготовленные нашими поварами должны отвечать стандартам,которые наша фирма соблюдает.Что касается питья,то эти напитки в нашем ресторане не являются соками,разведением соков мы не занимаемся. Мы постараемся улучшить наше обслуживание в ресторане.Будем тщательно следить за качеством еды и напитков,включая качество кофе. С уважением Radomira Pavlištová Guest Relations Manager Енсана готел Звезда
Positives
Accurate implementation of the procedure schedule - there was not a single delay. On the contrary, where possible, the staff offered more convenient times (for example, moving procedures to an earlier time if they were planned for the afternoon).. Very good cuisine... .Negatives
No comments yetAnswer from Spa Hotel Hvezda
Уважаемый господин Gorelov, Спасибо Вам за то,что Вы выбрали наш отель Hvězda в Марианских Лазнях. Слова благодарности нас очень радуют . Работники отеля будут рады Вас видеть вновь в нашем отеле Звезда. Желаем Вам крепкого здоровья. С уважением Radomira Pavlištová Guest Relation Manager Spa Resort Hvězda
Negatives
The food is not dietary, the choice of dishes, especially at lunch, is meager and limitedAnswer from Spa Hotel Hvezda
Уважаемая госпожа Савченко, Спасибо Вам за то,что Вы предоставили нам информацию о своем пребывании в нашем отеле. Спасибо за замечания к службам отеля. Ваши замечания мы учтем и будем над ними работать. Мы будем рады Вас видеть вновь в нашем отеле. С уважением Radomira Pavlištová Guest Relation Manager Ensana health Spa hotel Hvězda
Positives
The Kurhotel Havezda is a top address in Mariánské Lázně. We would recommend the hotel at any time.Negatives
songs, time passed far too quickly.Answer from Spa Hotel Hvezda
Sehr geehrter Herr Biettenkapp, wir bedanken uns, dass Sie sich für Ihren Aufenthalt in Marienbad unser Hotel Hvězda ausgewählt haben. Vielen Dank für Ihr Lob, denn Ihre Zufriedenheit ist die größte Belohnung für uns. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen Mit freundlichen Grüssen Radomíra Pavlištová Guest Relations Manager Hvězda Ensana Health Spa hotel