references
Positives
Great hotel. Located a little high up on the mountain, you have to be a good walker. Otherwise everything was great! Staff, quality of food, treatments, comfortable rooms. Highly recommended!Positives
Homely, comfortable, calm atmosphere. Great location. Everything is fine!Positives
Helpful staff, good foodNegatives
Swiming pool working hours - would be good from 7 to 21.Positives
Excellent hotel, we were there for the second time and will definitely come again! I really like everything, the procedures, the staff is very caring, everyone is friendly and positive, excellent tasty, varied food! Everything is conducive to a relaxing holiday! Thanks a lot!Positives
Hotel is very good, room has been cleaned every day. Food is fresh and nice choice. Staff is friendly. I am very satisfied with my stay. I will recommend this hotelPositives
The hotel staff is wonderful. You are greeted everywhere as if they were just waiting for you here. The procedures are carried out professionally and punctually. Their schedule can be adjusted if desired. Very calm, clean, cozy.Negatives
I would like the pool to open not at 8 am, but earlier, at least at 7.30. So great to swim before breakfast! Moreover, gymnastics was not offered. Well, if the sauna closed later, for example at 21.00, it would also be better.Positives
This is the second time I've stayed at the Smetana villa. AMAZING. Excellent food, even trying 3 times a day (full board), I couldn’t get better. The procedures are excellent, considering the fact that you have to go up or down the mountain. The living conditions are excellent. Thanks to the hotel staff and sanatorium.comPositives
Great hotel, clean, tidy, good location, professional doctor, friendly and courteous staff. They cook deliciously, the buffet is a plus. Sauna and swimming pool at a height.Negatives
Very loud in the sauna.Positives
I am very satisfied. A big thank you to all the staff. I would love to come back!!!👍👌🫠Negatives
The sauna and pool could be opened longer.Positives
-great doctor and medical staff -comfortable rooms and nice furnishings -very clean -Food tasted good and good service in the dining room -beautiful spa areaNegatives
- a bit limited space in the dining room when there are a lot of guestsPositives
Big praise to all the staff in the house. The service staff were great. Best medical staff so farNegatives
Possibly introduce shifts in the restaurant for Friday and Saturday, since, as always, everyone comes to eat at the same time. Sauna longer opening hoursPositives
We really had a wonderful stay. A big thank you to all employees. Gladly again 👍😊😀Positives
Everything was good to very goodNegatives
very short opening times of the wellness areaPositives
The staff was friendly and helpful. We enjoyed the food very much. And even though there wasn't that much choice, everyone could still find something for themselves. Even the ones who were vegetarian. The food was always fresh and varied. However, when we waited for supplies, it took too long and sometimes it wasn't entirely clear whether there would be anything else. The doctor took a lot of time during the admission interview to get a detailed picture of our current state of health and to prescribe the treatments accordingly. The treatments were varied and addressed our health problems and also provided some relief. The staff was friendly and equally keen to help people through their treatments. However, some massage staff didn't necessarily put in much effort. The water in the swimming pool had a great temperature of 31° so that you could swim there very well and without freezing.Negatives
Sauna area was a bit too small. The hot and cold water to stimulate blood circulation in the legs was poorly regulated and took far too long to be regulated when there were symptoms. We also didn't like that the sauna and wellness area was only open until 8 p.m.Positives
Treatments are very good, staff friendly.Negatives
Wellness area is small, less lying to relax after the sauna. Very dark in this area too.Positives
Variety and abundance of dishes, very attentive staff of the restaurant, hotel reception, and medical staff. Lovely pool.Negatives
This is our sixth time on vacation in Karlovy Vary. Unfortunately or fortunately, our Slavic culture did not allow us to use the sauna, because most representatives of other cultures were completely naked in the spa center, this greatly shocked us, although we have been living in Europe for 22 years. We were planning to come next year with our children and granddaughters... We'll probably look for an alternative.Positives
A beautiful hotel, located in a good area of Karlovy Vary, near a forest, the hotel has its own parking, which is important for those arriving by car, the hotel has well-organized food and treatment, friendly staff, has its own swimming pool and saunas, where you can have a good time, in the room cleaned every day, towels, bed sheets are changed frequently, everything is snow-whiteNegatives
The Smetana Hotel is a beautiful old villa, the interior is appropriate, but in our room 214, apparently after renovation, there is modern flat furniture, this makes the room completely uncomfortablePositives
I definitely recommend the hotel, Staff was very friendly Food was good, variedPositives
The quality of food is above all praise: everything was delicious, homemade and always varied. Mattresses - comfortable, orthopedic. The building is an old one with high ceilings and good insulation.Negatives
But there is a downside to an old building that requires renovation. For example, there was not enough power to heat the water, so we had to abandon half of the assigned baths. The old carpeting caused an allergic reaction in my husband.Positives
See above for positives. Everything is great 🫶Negatives
NoAnswer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
This was our first time at this hotel and we liked everything. We'll come here soonAnswer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Villa Smetana is a wonderful place for your holiday 😍 We had a wonderful time there. The food is varied and very tasty, the staff is polite and helpful, everything was just wonderful 🔥 I want to go there again. We would like to thank all the Staff and wish them only grateful and positive Visitors, and of course health, happiness and prosperity.Negatives
There's not even anything to say 🤗Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
The doctor is amazing, took her time and examined us thoroughly... simply amazing And the chef's performance is gigantic, and of course the conditions in the restaurant are also great. We would be happy to come againNegatives
It was cool in the room when it was freezing outside.Positives
I wanted to say thank you very much. We really enjoyed. We will continue to recommend.Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana
Positives
Kind and helpful staff, treatment and food at the highest level... We'll be back...Answer from Spa-Hotel Villa Smetana
Thank you very much for your wonderful review of your stay at the hotel. We are very glad that you enjoyed your stay with us. Veronika Drdova, Villa Smetana