references
Positives
It is necessary to move daily to the sources and back. And that's great.Positives
Location, proximity to the forest, silence, availability of parking, good sauna, swimming pool, proximity to an Orthodox church. Nice restaurant and reception staff. Attentive attitude of medical staff.Negatives
No refrigerator, broken balcony door handles. Preferably more dietary dishesPositives
very nice and friendly Mrs. Eva, also Mrs. Mirka and both massage therapists, both Petra. But they gave me a torn robe and when I asked to exchange it for a whole one, the girl who came to clean said that the robe was clean (why should it be dirty? (Very funny! Everything is fine in the dining room) Very sweet and friendly Nicole and MarinaNegatives
The doctor is incredibly indifferent and unfriendly. In my opinion, it wouldn’t hurt for her to take a course in medical ethics. A doctor should remain friendly towards the patient in all situationsAnswer from Spa-Hotel Villa Smetana
Благодарю Вас за похвалу работы нашего мед.персонала (медсёстр Евы и Мирки), массажистов (2 Петров) и официанток (Николь и Марины). Мне жаль, что Вы получили халат, который пришел к нам вырванный из прачечной. Горничная Вас может быть совсем непоняла и поэтому сказала, что он чистый. Мне жаль, что вы не нашли общий язык с врачом. Ева Чехова, директор отдела
Negatives
- The hotel is located far from the main sources: 1.6 km from sources 1-4, 1.2 km from 6-10. Moreover, the road back is uphill and the whole way back takes 40-60 minutes. Therefore, you have to choose between procedures and trips for water. - The water in the bubble baths and Godroxer is not changed after each visit, it is clear that there is a lot of dirt floating around from previous ones... - Procedures are canceled without prior warning - Unpleasant, rude staff at the reception and in the hotel - We were ripped off for a blood test that should have been free 620 CZK on the last day at the time of check-out, despite the fact that there was no prior discussion about the cost. The analysis took 3 days, although now such tests in the clinic are done in 5 minutes.Answer from Spa-Hotel Villa Smetana
расстояние до источников 800 метров или 1 километр в зависимости того, который источник доктор назначил Вам. Пешком это 15 минут вниз к источникам и 20-25 минут обратно до отела. Правда, что с коляской подниматься трудно. Вода в ваннах после каждого человека меняется – это верно. У Вашей жены было противопоказание, поэтому мы Вам несчитали за её лечение, только за лабораторные анализы 620,- крон. Ева Чехова, директор отдела
Negatives
Hello! I am not very pleased with your hotel Smetana Vysshigrad! For my eldest daughter, out of 17 paid procedures, only 12 procedures were performed. I asked the hotel director to solve this problem, but no one even responded to my requests. There was no ice in the spa section.Answer from Spa-Hotel Villa Smetana
лечение для детей происходит так, что ребёнок идёт на просмотр к педиатру, который назначает процедуры. Для детей назначается приблизительно ½ процедур, чем для взрослых. Очень извиняюсь, ледогенератор в сауне ремонтировался в течении Вашего пребывания. Ева Чехова, директор отдела
Negatives
rating uncomfortable poduchki, room ventilation is raining - rating duchnoPositives
Very friendly staff at the reception. Very friendly staff in the restaurant. The rooms are cleaned daily and kept clean. The food in the restaurant, although not very tasty, was of high quality, and I never had heartburn during my two-week stay. Nice sauna and jacuzzi. Advantageous location of the hotel: close to the springs and the promenade; Nearby there is a magnificent forest and an Orthodox church. The sanatorium staff strives to provide good quality service; upon request, they put a kettle in the room and provided a heater.Negatives
The rooms are not very warm; without an additional heater we would freeze at night. I didn’t like the medical base. The range of services is not wide, the head nurse is reluctant to meet clients halfway: when the specialists of the medical department fell ill, the procedures were carried out without taking into account the tours previously planned by the clients. The general mood from her rather aggressive behavior was downright negative towards the treatment facility. Although there are friendly specialists in the parafango and water procedures departments; Yarik does a good massage.Answer from Spa-Hotel Villa Smetana
благодарю Вас за похвалу работы нашего персонала на ресепшне, в ресторане, горничных и работников в отделах парафанго, водных процедур и массажистки Ярки. Мне жаль, что когда мед.персонал заболел гриппом, были изменения в планах процедур. Ева Чехова, директор отдела
Positives
All liked it. I'll try to come again.Negatives
I didn't like the masseuse. I think that long nails are more likely to hinder than help with massage.Positives
We have been vacationing with friends in this wonderful hotel for several years in a row. I really like everything: treatment, food, accommodation. I would like to note the friendly attitude of the staff towards vacationers, especially from the hotel director Eva and deputy director Barbara. Always willing to meet and resolve any issues. A huge thank you to them for everything. The hotel has been renovated, the furniture has been updated, the rooms are very convenient and comfortable. Room cleaning is daily and of high quality. The restaurant staff is friendly and helpful. The hotel has a wonderful massage therapist Peter - a professional with a capital letter. We express our deep gratitude to him and wish him good health. The hotel is located in a convenient location where there is silence and clean, clear air. The walk to the springs is no more than 5 minutes. A walk to the springs is a great pleasure and good for health. In a word, we are simply in love with this hotel and recommend it to everyone who wants to have a good rest and receive adequate treatment.Negatives
No negativityPositives
Everything is great. Attentive, friendly staff in all areas. Very clean. Cleaned every day. Delicious, fresh food. Lots of vegetables. The doctor, head nurse and all the medical staff are professionals. Thanks everyone.Negatives
We didn't see it.Positives
All the staff are very polite and friendly. Very convenient operating hours for the restaurant.Negatives
Visiting the sauna without an appointment, more than 15 people staying in the spa area at the same time. Not tasty desserts.Answer from Spa-Hotel Villa Smetana
Благодарю Вас за похвалу работы нашего персонала. Посещение сауны бесплатно с 17:00 – 21:30 часов. Когда наши клиенты хотят индивидуально посетить сауну, это возможно за доплату 10,- ЕВРО/1 чел./1 час с 10:00-17:00 часов. Ева Чехова, директор отдела
Positives
Good service from the waiters in the restaurant, I would especially like to note the professionalism of Ian. Attentive and friendly attitude of reception staff and maids. Special thanks to the senior maid Yana.Negatives
The doctor prescribes procedures, but their quantity, quality and sequence are not controlled. Procedures are prescribed depending on the workload of the staff. Sometimes they arbitrarily shorten the time of procedures, do not check the water temperature during various baths, etc. The same procedures are carried out differently by specialists. The number of gas injections has decreased greatly for unknown reasons. You can come for a procedure according to your schedule, but they tell you that it won’t happen because... without bothering to warn you in advance. Overall, the quality of treatment has become worse compared to previous years.Answer from Spa-Hotel Villa Smetana
Благодарю Вас за похвалу работы нашего персонала, именно Яна в ресторане и Яны (старшей горничной) Мне жаль, что когда мед.персонал заболел гриппом, были изменения в планах процедур. Ева Чехова, директор отела
Positives
The sanatorium is located far from the sources, physical activity was observed. There is a swimming pool and jacuzzi.Negatives
NoPositives
Everything is good, the location is quiet, calm, the hotel is clean and comfortable.Negatives
It’s a little far to walk to drinking springs, at our age it’s simply unrealistic to go down and then up three times a day, and even before breakfast, lunch and then have time for all the procedures. On our last visit, our menu orders for the next two days were lost in the dining room, and we did not receive at all what we would have liked.Answer from Spa-Hotel Villa Smetana
Меня очень радует, что Вам в отеле понравилось. Очень извиняюсь за то, что перед Вашим отъездом были утеряны Ваши меню-заказы и Вы получили не то, что Вы заказали. Сожалею, что Вам пришлось уехать раньше, потому что Вы заболели. Желаю Вам крепкого здоровья. Ева Чехова, директор отдела