references
Irina Pudoukina
02.10.2017
Positives
Everything was at the highest level.Negatives
I wanted a more attentive attitude from the doctor.
Answer from Spa Hotel Druskininkai - a complex of Grand SPA Lietuva
Уважаемая Irina Pudoukina, Благодарим Вас за отзыв и высокую оценку нашей работы. Для того, что бы улучшать качество предоставляемых услуг и сервиз, нам действительно важно знать Ваше мнение. Надеемся и вновь Вас приветствовать в комплексе "Grand SPA Lietuva". С уважением, Вероника Эрхард, менеджер по работе с VIP клиентами.
Michael Schermann
29.09.2017
Positives
The sanatorium is located in the city center, has a good medical base, an excellent water park, very qualified staff, an excellent chef
EMMA MIRER
12.09.2017
Positives
We really liked everything. Clear, highly professional work of the staff, their friendly, benevolent attitude towards guests, ideal cleanliness and order, good, varied food. Well-equipped medical building and water park.Negatives
The only drawback is the very soft mattresses.
ольга Карташева
12.09.2017
Positives
A very wonderful place. Beautiful nature, clean air. Nice room with a beautiful view from the window. Very kind staff. Everything in the hotel and hospital is very well organized. The restaurant has varied and tasty food. I liked it all very much. If possible, I will come again.
Nadezhda Moskvicheva
11.09.2017
Positives
Very friendly and welcoming staff. A well-established system of procedures.Negatives
We propose to expand the menu of fish dishes and improve their taste.
Viki Gershon
11.09.2017
Positives
An environment of care and the highest service! A well-prepared program of treatment, leisure and daily activities.Negatives
The air conditioning system in the rooms does not work properly. The cooling does not turn on at all, but the heat turns on all the time. There is no notification about the closure of the passages between the medical building and the hotel. We were in the elevator, and our friends walked. They managed to get through, but my husband and I got stuck in the medical building and spent 15 minutes looking for someone to help us. We were greeted well by the security guard, who heard us and let us out into the street. But by the time we got to the hotel in bathrobes, we got wet and caught a cold.
Елизавета Барзах
31.08.2017
Positives
thank you for a good holiday. everything was organized at the highest level, starting with the meeting at the airport. very good staff and specialists. The attitude is friendly, everyone is responsive. The magnificent nature and in general the whole atmosphere of the town of Druskininkai is conducive to a good, relaxing holiday. We will definitely come to you again and of course we will recommend you to our friends.Negatives
I wish the food was a little more varied. For a 4 star hotel the food is not adequate. regarding the procedures: I wanted the massage to be performed by one massage therapist, and not change every time. the result and effectiveness of the massage will be much higher.
Irina Latak
14.08.2017
Positives
Excellent service, convenient location of the hotel, very friendly and attentive staff, the hotel and the city are clean and tidy. Great food. A clear schedule of all procedures, procedures at a high professional level. It is clear that people know and love their work. I'd like to go back.Negatives
There is no negativity.
Alina Reznikova
21.07.2017
Negatives
Our disappointment started from the beginning. We booked a luxury room, and I asked fro the room with a balcony.I was promised a room with a balcony, but did not get it. Second disappointment was with the food. The breakfasts are excellent, but the lunches and dinners are too heavy, the fish (which is better served forth lunch, not fort the dinner) was absolutely tasteless. I have been at this hotel the last year and was totally satisfied. This year I have a feeling that it was a waste of the money and time.
Виктор Розентулер
20.07.2017
Positives
We really enjoyed . excellent location of the sanatorium, friendly staff, delicious home cooking.Negatives
it would be nice. if you didn’t have to carry a towel with you to the procedure.
Андрей Чиняев
10.07.2017
Positives
Beautiful place. It's like being in a fairy tale. Even the weather didn't spoil the mood. Nice deluxe room. Nutrition from natural products. Friendly staff.Negatives
A little uncomfortable bath in the room. It is difficult to get out of it without outside help.
David Davidov
30.06.2017
Positives
Excellent service Polite staff Attentive attitude towards guests Cozy hotel Excellent procedures Healthy good food... Although the choice is not large, but everything you need for a spa break. Excellent water park with a variety of saunas! Special thanks to Laima, who is responsible for nutrition, Rimona for magnetotherapy procedures and Vita (virtual bath)... In general, thanks to everyone. Beautiful nature. Cleanest air. I hope we will definitely come here againNegatives
No negativity. Only positive!!!
Сергей Мартыненко
25.05.2017
Positives
The sanatorium is decent, I liked it.Negatives
No dirt on the whole body. Inconvenient dinner time.
Iraida Kozlova
16.05.2017
Positives
It was our first time at this resort and we were very pleased. Everything is great - accommodation, food and treatment.
Олег Котов
13.05.2017
Positives
I liked everything very much, the work of the staff is high-quality, fast, the procedures are completed on time, without delays, thank you very much to the massage therapist Danyute, caring, gentle hands like a mother’s. The food is high quality and varied.Negatives
There would be less chlorine in the pool.
Igor Karasik
21.04.2017
Positives
I liked everything very much. Living conditions, food and treatment are at a very high level. Great internet. I really liked the gymnastics and spinal stretching in the pool - it’s clear that the instructors “put their soul” into the procedures. The massages are also at a high level. (All this is especially true when compared with another sanatorium in the Czech Republic where we were last year). A nice bonus is saunas in the water park. I really liked the city itself, full of parks, lakes and forests.
Anatoly Lukin
21.04.2017
Positives
A wonderful resort with very friendly and professional staff. The cuisine is beyond praise, there is not much variety, but everything is prepared deliciously. The treatment is excellent, it helps. And if you take into account the price, everything is more than good. I think we'll come back againNegatives
In the photo (we took a mini-suite) there is a room with a bath, but we got a room with a shower. And I wanted to lie in the bath.
Владимир Зайченко
16.04.2017
Positives
wonderful staff, excellent location of the hotel, good food, clean cozy town, sufficient infrastructure for recreationNegatives
the complex of procedures for treatment included in the package of services is unnecessary. It’s better to choose the procedures yourself on the spot
Zoja Kostromina
15.04.2017
Positives
Dovolni ocen tolko ustal fiziceski ot nagruzok vsje velikolepno obsluzivanije restoran lecenije planiruem prijehat v oktjabreNegatives
Malo casov i net v nomere cajnica i casov
елена дривило
20.03.2017
Positives
This is not the first time in Druskininkai, I have been several times on weekends for 2-3 days, mainly at the Grand SPA Letuva. For treatment and long-term relaxation, of course, 4* is better. Pros compared to 3*: large standard double room, luxurious varied food (the dishes are not even repeated), it’s quiet in the restaurant, closer to the medical building and the water park (although this is not important for me). The treatment is excellent - all the staff are helpful and attentive, the procedures are drawn up so that after lunch you can do the “free program”. Now, I think I will rest and receive treatment here every year. After the holiday, as always in Druskininkai, I have only positive emotions.Negatives
There is no negativity. Maybe the only wish for the site is to make it possible to choose two meals a day for a lower price (now when choosing half board the price is the same as for full board).
Наталья Андреева
14.03.2017
Positives
The big advantage of the sanatorium is that all the necessary treatment services, accommodation itself and a complex of water entertainment are literally under one roof. The hotel is clean and comfortable. The staff is very friendly and attentive to any of your requests. The town itself is very beautiful. A magnificent forest with paved paths and evening lanterns. We'll definitely return.Negatives
There was a residue from the “uncleanliness” of one of the maids.
Галина Петухова
18.02.2017
Positives
Everything was fine, all the staff worked very strictly according to the schedule of proceduresNegatives
I was surprised by the Laboratory’s work system. At the reception they said that from 8.00 am. It's official. They came several times at 8.00, but they never gave blood, because at 8.20 the nurse was not yet there. And our procedures begin at 9.00, before which we need to have breakfast. They wanted to do a full blood test. It is a pity that due to the lack of availability of just one employee of the sanatorium, it was not possible to do everything that was planned.
Elena Tuleva
05.02.2017
Positives
I liked everything very much, we will definitely come back
Геннадий Тартаковский
29.01.2017
Positives
Friendly attitude of all staff, from administration to maids. Thank you very much to the medical staff.Negatives
There is no ventilation in the bathroom
Ирина Мусина
23.01.2017
Positives
I liked it very much, we will try to come to the sanatorium again for treatment.
Yuri Tarasov
11.11.2016
Positives
New, clean, well designed hotel. Not a lot of variety, but very high quality food - cottage cheese and sour cream - beyond all praise, a taste from distant childhood, without the admixture of any chemical additives... The staff is kind and responsive, Mario in the restaurant is a pro with impeccable manners, well done! Treatments for every taste, without queues or crowds. The water is easily carried and does not spoil life. The feeling that you are not on treatment, but on another vacation. The town is cozy and cute. We were not only satisfied, we are convinced that this was not the last time we were in Druskininkai. Tarasovs.Negatives
Belgian beer is so tasty that it can pose a dangerous competition to mineral water, and to the treatment process itself...No other negative observations were recorded
Сергей Автенюк
10.11.2016