references
Boris Pekin
30.08.2023
Negatives
There are two serious disadvantages of our stay at the Egles sanatorium. 1. We booked a sanatorium on your website, which said three procedures per day. But upon arrival at the sanatorium, it turned out that these three procedures did not include massages and we were forced to pay an additional 7 euros per day per person. Advertising on the site simply introduces misleading and this is not acceptable to us. 2. We booked a 10-night stay at the sanatorium, in accordance with the advertisement we were entitled to two transfers, upon arrival and after the end of the holiday. The transfer upon arrival was quite good. But after the end of the holiday we needed to get to Kaunas airport and the driver who carried out this transfer upon arrival, he demanded that we pay a transfer fee of 85 euros (he gave us a receipt for this amount). This is not acceptable at all. I think you should return this amount to us. Otherwise, I will be forced to describe all these negative points in all social networks available to me. Too long I will not wait for your decision on this matter. Best regards, Boris Beijing
Artyom Mkhoyan
14.08.2023
Positives
Good spa treatment, excellent staff, good room, great location in a pine forest.Negatives
Harmful food based on potatoes and pork is not very tasty, the taste of meat and fish dishes is very weak. Stinginess and economy are visible in everything in nutrition: in potato cutlets - there are pieces of potato dishes from yesterday, cooks do not want and do not know how to cook meat dishes, and no one controls the taste of the food. Naturally, everything is suitable for grandparents, but the sanatorium will not gain new clients with such food. Very “Soviet” food, taste and attitude of the catering department towards people, unfortunately.
Mykola Romanenko
14.08.2023
Positives
Good sanatorium-resort facilities, good number of rooms. I liked my suite - comfortable and convenient.Negatives
Very poor quality and tasteless food: using what’s left from dinner for breakfast, what’s left from lunch for dinner. The taste of ready-made meat dishes is very weak. A large amount of pork that no one eats. Chef and manager the catering department simply spoils the food and the conversation with them did not lead to any changes, unfortunately. Food is something that really spoils the impression of this sanatorium, and due to the low level of nutrition, neither I nor my friends will come to this sanatorium until this issue improves.
Galina Vershlovsky Farberov
03.08.2023
Positives
Everyone was very polite and cordial. The room was always clean. Especially I’d like to say thank you to Teresa in room J202 who performed the massage.Negatives
I wouldn’t mention anything, however on the day of the departure I wasn’t notified that my transfer driver was planning to pick up people from Egle in the town of Birshtanis ( sorry if the spelling is wrong). As a result I arrived to the airport 45 min before the boarding. I was the last person for the registration. This could have avoided by leaving earlier. I was very nervous and disappointed.
viktor samsonov
25.07.2023
Positives
I really liked everything, thank you very much, it was my first time, great staff
Pina Volman
13.07.2023
Positives
Friendly people in the sanatorium and in Lithuania in general!Negatives
Improve advertising among the non-Russian-speaking population of Israel.. Increase the level of English proficiency of staff..
Raisa Dunaev
11.07.2023
Positives
Everything is great.Negatives
Food is a bit monotonous
Dunaev Elena
11.07.2023
Positives
Very good rooms. Clean everywhere. Friendly staff. Beautiful territory. Greenery everywhere, everything is well maintained. The swimming pool and saunas are all at the highest level. The treatment is also very good. There are many different procedures and everyone can choose what suits them. Of course, in consultation with the doctor.Negatives
A bit monotonous food.
irina moskaleva
09.07.2023
Positives
I really liked Dr. Liliya, a competent rehabilitation doctor. Masseuse Seville or Cecile, I don’t remember exactly the correct name, the strongest and most competent massage, I wish there were more people like her, since the rest just stroke. Overall the impression was very positive!Negatives
I would like it to be possible to add headphones to procedures such as audiovisual therapy, salt room and aromatherapy (maybe also for binaural relaxation), since all these procedures are aimed at calming the nervous system, and when you are just beginning to relax during this procedure and someone starts snoring, sniffling and just fidgeting, you want to get up and leave, this really distracts from the procedure and prevents you from relaxing. Well, I would like the food to be a little tastier, the variety of dishes seems to be normal, but their taste is not a C grade.
Jelena Pavlova
29.06.2023
Positives
friendly staff, good location for relaxationNegatives
The opening hours of the pool and baths have been shortened, and there are fewer evening animations
Aleksandr Ševtšenko
15.05.2023
Negatives
On the fifth day, symptoms of acute respiratory infections appeared (severe runny nose, muscle pain, etc.). A few days later, the same thing began with my wife. It is clear that they became infected in the sanatorium...
Георгий Гермаковский
12.05.2023
Positives
My wife and I LOVED the Egle Comfort Hotel. My opinion is that this is the best place for musculoskeletal treatment. If you purchased the MIDI treatment program, then you receive 5 TREATMENT procedures per day. This is a cure. mud, massage, various baths, kinesiotherapy in the pool, electro treatments. All the staff are VERY ATTENTIVE, polite, they always try to satisfy your request. Everyone speaks Russian well, and - I emphasize - NO DISCRIMINATION because of the Russian language. The food is very varied - meat, fish, even red fish, even sea buckthorn and black currant jam, a larger selection of fruits, etc. The surrounding pine forest contributes to healing. I'll be happy to go another time.Negatives
This is not a negative, but a wish - that the head part of the couches for electrical procedures and massages be movable and can be rusticated
RAMZIJA SCUROVSKA
02.05.2023
Positives
Everything is at the highest level - procedures, food, equipment, accommodation, staff. Everything has been thought out to the smallest detail for the client’s comfort.
elena balon
24.04.2023
Negatives
I am forced to express my negative opinion about my delivery by free transfer. No one met me in Vilnius on April 8, not a single phone answered, it was impossible to get through. I was forced to get there by my own means. As it turned out later, your operator ordered the transfer incorrectly. The day of arrival and departure were scheduled for April 23, which could not have happened. I spent a lot of nerves and money in order to get to another sanatorium, I did not receive any moral or material satisfaction, not even a basic apology. How are you going to compensate me for my losses? I have been going to this sanatorium for 10 years, but I have never experienced such disgrace. How can you treat your clients like this? I am forced to tell my friends and acquaintances about this incident and I think that after what happened to me, they are unlikely to deal with such people in the future. I really want to receive a specific answer to my complaints
Alexander Gering
24.04.2023
Positives
Friendly Staff, doctors try to prescribe optimal treatment, varied diet
Svitlana Voloshyna
22.04.2023
Positives
In terms of treatment, everything is fine. The staff is generally a special thank you for your positivity and attention. I liked that you can now go to the pool all day without restrictions.Negatives
Compared to 2018, the kitchen has deteriorated greatly. And it’s not even about the quantity of dishes, but about the quality. Almost everything is fried, fried in batter, fatty. If it’s something more dietary, it’s not very tasty. The cuisine used to be tastier. Although you won’t go hungry, somehow you come to a sanatorium to get treatment and not put stress on your liver. Everything else is great, we will come again.
Oxana Hecht
09.04.2023
Positives
Everything is fine. Thank you.Negatives
It would be a good idea to organize trips directly to the hotel to see the sights.
Tetyana Shulgina
25.03.2023
Positives
The food is excellent, even too much and varied for a sanatorium. You can't stop yourself. Location - park, river, walking path along the river. Excellent walks in good weather. I can only recommend it.
August Gutsch
13.03.2023
Positives
A good rest with useful procedures, which, by the way, can always be changed or canceled if unsuitable (in consultation with the doctor). The resort is located in a forest area so fresh air is guaranteed and every walk is an additional rest. The rooms are comfortable, bright, well insulated, cleaning is done on time and well, towels and bathrobes are changed frequently, bathrobes of any size can always be changed. Separate + for a kettle and mugs in the room. A separate word for the kitchen, there is simply nothing to compare it with, the cooks are simply great, everything is always fresh and hot (not heated but freshly prepared), used dishes are removed from the table without delay. Many thanks to the entire kitchen team! I had health complications (which had nothing to do with the spa treatment) and assistance from the resort’s medical staff was provided immediately. Special thanks to the attending physician and nurses! This was the eighth visit, the impressions were only positive, we hope to come again.
Elena Berg
26.02.2023
Positives
Very friendly staff, short waiting times before therapies. Good appointment adjustmentNegatives
1. Since we moved in, our bathroom heating hasn't worked, despite trying to fix it several times, we were only offered a room change after a week! 2. Every spa guest undergoes a medical examination upon arrival, but not day guests with children who come on the weekend, who also use saunas and swimming pool, the pool was very full, correspondingly water quality was very poor! Sunday evening smelled very strongly of CHLORINE! I left the facility with a severe dry cough. Early on Monday, the edge of the water basin formed a thick, fatty layer, and the water still smelled strongly! After speaking to the staff (why isn't it cleaned and the water still smells very strongly of CHLORINE) we were told that there was a lack of specialist staff! 3. From our point of view, the use of saunas is not sufficiently hygienic! Sauna seating surfaces are particularly susceptible to microbes because they come into direct contact with the skin. For this reason, it is particularly important to always use a sauna-suitable towel when taking a sauna, as it can also absorb body fluids in order to protect the wood from sweat and therefore also from pathogens! In the sauna there is a small paper mat to sit on, which only absorbs a very small amount of body sweat, so that the bench remains full of sweat. The feet sweat just as much on the wooden bench, so the wooden seat bench remains wet with sweat for the next patient! This is very unpleasant and there is a risk of infection!
Antanas Misius
23.02.2023
Positives
Everything is fine, we’ve been on holiday for the sixth time and we hope to come again. A wonderful sanatorium, it’s difficult to even highlight something.Negatives
There is one minus, not for the sanatorium, but for the company... for the second time we booked a deluxe room, and upon arrival they said that they had booked a regular double room, that’s what the company said. And you have to prove that you booked and paid for a luxury room.
Viktor Simon
13.02.2023
Positives
Everything great!Negatives
Old furniture in the room - drawers are difficult to close and open. When cleaning toilets, very little or no cleaning products are obviously used. Otherwise everything is fine.
Larissa Galinger
09.02.2023
Positives
Everything was very good. Congratulations to everyone.. Many thanks to all the employees of the Egle comfort sanatorium.Negatives
The water in the Beaucein is cold. To swim in the Beaucein, you need to sit in the sauna and warm up. Otherwise everything is fine.
Liudmila Papuk
03.02.2023
Positives
I have been a regular customer for many years and every time I increase the number of days of rest 🙂🏢 I really like everything and everyone is happy. Special thanks for the free transfer. I hope I will definitely come next year.Negatives
This cannot be considered negative, just a wish. In the shower stalls that are used after taking therapeutic mud, I would like a larger mirror😁
Viviāna Tkačuka
26.01.2023
Positives
I liked the medical base. All procedures are always on time, there was no need to wait. The most luxurious swimming pool with saunas. The food range was quite satisfactory.Negatives
There are not enough rest rooms between procedures. Food - periodically food is fried in old (already well used) oil, as a result of which they have an unpleasant taste and smell. There are very few leisure options. We celebrated the New Year in a sanatorium - it was quite expensive and it was very boring. The evening was conducted only in Lithuanian, although 50% of the audience were Russian speakers. The host of the evening periodically spoke something for 40 minutes and half the people in the hall who did not understand him simply sat and were bored. The music was also disgusting. Just after 12 o'clock people began to disperse. There are no shops on the territory or nearby, if you need to buy something you need to go to the city.
Aleksandrs Ivanovs
17.01.2023
Positives
We rested for the second time. Everything, as always, is wonderful! Professional, up-to-date, sincere. Pleasant innovations - a snack bar, a mobile application, unlimited access to swimming pools and baths without additional payment, the presence of a children's room in the main building. The winter garden is amazing. The range of hardware procedures has expanded, I really liked the massage bed, lymphatic drainage, and electric massage. Many thanks to all the staff of the sanatorium for a wonderful stay!
Edgar Maier
05.01.2023
Positives
The staff is generally very friendly, both in the applications and in other services (dining room, room service, etc.). The doctors respond very professionally to the guests' medical history. They also react quickly if something doesn't fit.Negatives
However, you can't get through with English alone.
Elena Zuchtmann
05.01.2023
Positives
Actually I like it very much. Everything is well organized, friendly staff, the doctor is easily accessible.Negatives
App usage still needs to be improved, for example with time differences or personal messages. The toddler in the adult group during halotherapy was disruptive.
Аnatoli Kalinin
31.12.2022