references
Tatiana S.
22.09.2023
Positives
The weather was excellent, the lake was magnificent, it was a pity that before leaving I got sick and had to settle for walks. The town, although small, is cozy.Negatives
The transfer waited two hours upon arrival. At the hotel, one shift at the reception desk does not understand a word of Russian, although they promised that they would understand me. The distribution of procedures was also long and complex. The last procedure was scheduled when I was supposed to be on a plane home. It was difficult to fix. A translator was needed again. I don’t advise anyone to take food for lunch with three meals a day. Only at breakfast and dinner was it possible to eat normally, and then at dinner there was no drink, only by order and for payment. At lunch there is no provision for drinking at all, and the food seems to be prepared in front of you, but everything is dry, overcooked and tasteless... The drinking regime from the source was not determined, only paid mineral water. There is no medical center or first aid kit, and only two pharmacies are open, one is closed on weekends, and the second is far away and also does not work for long. They won't understand you there either. Only with a translator. I ordered a single room a month in advance, but they put me in a double room and the view was not what I asked for... This is so short. Yes, the entrance fee to the lake also increased, although there were different rates on the Internet.
Bogdana D.
21.09.2023
Positives
The hotel is in a good location, not far from Lake Heviz, and to the center where there are many cafes and shops.. the hotel is clean, all the robot workers at the reception are very friendly, there are two robot workers who speak Russian. If you like comfort, then this hotel is for you give advice.Negatives
The pillows are terrible. There is a California bath procedure, it is located on the left side (if you enter from the reception) but they send you for this procedure to another bath on the right side, but who are two completely different baths, so that you understand, the california bath has increasing water jets, and this is not it is conveyed in words, what a divine relaxation the body is, and on the right side there are old baths with water jets just barely pulsating. So, whoever orders a California bath, remember that it is on the field side. Well, if someone tries it on both sides, he will understand the difference... and also, before you go to the doctor, if your package includes procedures (and you don’t have enough of them, and you want to buy additional ones), then my advice is to take the brochure first, look at the prices and what procedures you want, and tell the doctor.. and then buy the procedure at a cheaper price.. and with food, the vegetables are all overcooked, like porridge (broccoli, carrots 🥕 and so on) and the food is delicious..
Olena S.
21.09.2023
Positives
Everything was good (staff work, cleaning, food).Negatives
If you like a relaxing holiday, then this hotel is not suitable for those who want to be treated and relax in silence, since there are a lot of people and now there are a lot of people in transit, that is, they check in in the evening, have dinner, have breakfast and leave, so on such days it’s a problem to find a restaurant free table. And this is the first time: there are a lot of elderly people (the main contingent) and only one elevator is working, the second elevator is broken, we are standing there waiting for 5-10 people and you can’t get in right away, the elevator is busy. Of course, if you don’t have problems with your legs, you can take the stairs to the 3rd-5th floor, but when it’s 7-8 times a day, you’re not much of a match!
Boris D.
18.09.2023
Positives
Everything is clean and tidy, the staff is top notch, the girls in charge of the room work very conscientiouslyNegatives
As for the food, I didn’t like it and during dinner a person even has to buy regular water, although in other hotels I’ve been in many places they offer tomato juice or water without paying, this is a big minus
Pavel K.
16.09.2023
Positives
Excellent SPA, good service, very clean everywhere, good support from Russian-speaking workers...Negatives
Very weak and limited procedures both in selection and quality
Reidar J.
16.09.2023
Positives
I would especially like to note the work of the staff: attention to your problems and wishes, care and friendliness.Negatives
I have nothing to write here.
Vladimir F.
10.09.2023
Positives
Literally everything was great. We express our special gratitude to the highly qualified representatives of your company, who work daily directly at the Europa Fit sanatorium in Heviz, namely Tatyana and Lajos, as well as their young assistant, who is fluent in both Russian and Hungarian, for their high professionalism and very attentive attitude towards vacationers . As for the medical services in the Europa Fit sanatorium, as always, the internationally renowned Chief Physician of this sanatorium, Dr. Veronica Moll, and all her assistants were at the highest level.
Oleg M.
08.09.2023
Positives
Very good hotel. Lots of thermal pools. The spa is not bad. The treatment is good.
Bela I.
06.09.2023
Positives
Excellent sanatorium, cleanliness at the highest level, the staff works efficiently, harmoniously and very quietly, I especially want to note the work and attitude of the maids, we had Erica and her assistants, they worked very cleanly and quickly, responded to any requests, many thanks to them. The holiday was very pleasant and beneficial for health. Thanks also to "sanatoriums" - everything we asked for when ordering was clearly fulfilled, thank you!Negatives
Nutrition is problematic for unhealthy people; all dishes are fried and fatty and there is no alternative. Breakfast for those who are lactose intolerant is not suitable at all, porridge only with milk, the rest is all fried, overcooked, the same thing every day.
Alexander F.
02.09.2023
Positives
Everything was very good!!!Negatives
Balcony was a bit too small...
Larisa L.
01.09.2023
Positives
Location onlyNegatives
Not all rooms have normal ventilation. In some it doesn’t work at all, in some it is not regulated. Food, breakfast is monotonous. Boiled cold cuts of meat and salmon are the cheapest. But the most amazing thing is porridge, semolina, every day, just like in kindergarten. Really? you can’t cook oatmeal, healthy and cheap, familiar to Europeans. There were no good varieties of fish either, there was cheap stuff, like telapia and hake. For dinner there was some kind of strange buffet, you take the zaeuski yourself, but the hot stuff is given out, which creates queues. there were not enough umbrellas in the pool, people took places under the umbrellas already from 7 am
Tatiana S.
30.08.2023
Positives
A wonderful sanatorium, I can only speak in superlatives about everything. Excellent work by all the staff, high-quality massages and very tasty food. I was pleased with the good soundproofing of the rooms, which is very important for relaxation. Thank you and see you next year!Negatives
Did not have !
Darchyn B.
29.08.2023
Positives
Everything was good, .. the location of the hotel to Lake Heviz is an 8-minute walk .. I’ll definitely come back.Negatives
I don’t understand why it’s not possible to get a procedure like underwater massage without a doctor’s prescription. I arrived on Friday, and there was no doctor. And I had to wait until Monday for the doctor to prescribe this procedure for me, underwater massage is not a safe procedure, I don’t understand what the doctor has to do with this...
Liudmila .
26.08.2023
Positives
The sanatorium is located in a beautiful area, clean and comfortable. More often than not, the staff tries to help. Very few smiles. I liked Tanya at the reception. At least she was attentive and polite. The doctor is also very attentive with a good sense of humor. The girl during the sulfur procedures was also polite.Negatives
There are no conditions for people with physical disabilities. There are no wheelchairs of different sizes, low toilets, no showers with a built-in seat. It was very difficult for me to get up from the toilet and wash while standing; in general, there are no conditions for the disabled. The workers smile little. In the section where the massage is done, the workers have very stern faces. Abrupt, unpolite commands about what to put where when you are preparing for a massage, you can feel hostility in your speech. I felt as if I had done something wrong. I live in London and wherever I turn there, there is politeness and smiles with a desire to help. There's a huge difference here. In general, there seems to be a lack of moral support; I wish the employees to learn to smile more and greet visitors with joy.
Stele N.
21.08.2023
Positives
Thank you very much everything was fine I will recommend it to everyone and I will come again
Franz K.
18.08.2023
Positives
The staff's friendliness and requests were promptly fulfilled, which is why we booked again for SeptemberNegatives
The food could be better
Yelyzaveta M.
13.08.2023
Positives
As always, above all praise!!!Negatives
Lack of air conditioning in the restaurant. The transfer from and to the airport was very poorly organized. Upon arrival, we waited an hour and a half and gave three passengers an ordinary car, but there was no space for suitcases. And on the way to the airport, a young driver arrived, a normal car, but on the way the driver changed to a very elderly man who didn’t know how to move at a traffic light, called somewhere, found out what to press, didn’t know how to turn on the air conditioning, in a word, just didn’t know the car. It was scary to drive, and this had never happened before
Yvonne R.
05.08.2023
Positives
A very nice hotel in a very central location. Just a few minutes walk to the thermal lake. I was there for 2 weeks and booked the treatment package, which I can only recommend to reduce pain. I'd love to come back
Izbak U.
05.08.2023
Positives
The resort itself was good. Delicious food and nice staffNegatives
Upon arrival at the airport, no one met me. There was no transfer. The call was answered, please wait. I waited for about 3 hours and then took a taxi for my own money (300 euros). When asked about compensation, they promised, but did not return the money. On the way back, the transfer was unsatisfactory, we almost missed the plane
Mark B.
29.07.2023
Negatives
The services booked included a one-time visit to the lake. We only received these tickets after repeated requests and only after a week's stay. Whatever the reason, the cards were not handed out immediately upon check-in.
Thomas S.
28.07.2023
Positives
Almost everyone speaks German well. Food was great. Staff is very friendlyNegatives
Unfortunately the hotel bar wasn't open every day, only when the weather wasn't so good. When the weather was good, the outside bar was open and it wasn't that cozy.
Ludmila M.
20.07.2023
Positives
The hotel is perfectly located, the rooms are clean, the staff is friendly and responsible. There are enough transfers for everyone, my pools with thermal and plain water. Excellent excursions, special thanks to Lajos, a very competent guide 👍.Negatives
There are some dishes that are too salty.
Akramov K.
20.07.2023
Positives
This is our first time here, the sanatorium is in a convenient location, the food is very good, the room is cozy, the staff is responsible and friendly, especially Tanya at the reception is very responsive. We are glad that we chose this hotel, we will come again.Negatives
No first honey. help with temperature
Victor Y.
19.07.2023
Positives
The procedures are performed by well-trained personnel.Negatives
It was difficult for me because the doctor does not speak English and does not understand Russian well. Considering my age (88 years old), the doctor prescribed me 3 spinal stretches and did not recommend using Lake Heviz. And my main interest in going to the sanatorium in Heviz was precisely stretching. I should note that after the third stretch I had a severe aggravation in my back. After that I only took mud and sulfur wrap on my lower back and knee. By the end of my three-week treatment, mud and sulfur significantly improved the condition of my musculoskeletal system. My conclusion: for older people who want to undergo a stretching procedure, it makes no sense to go to Heviz. I should note that all my life, starting at the age of 30, I have been walking more than 10 thousand steps every day at a normal pace.
Valentina N.
16.07.2023
Positives
Everything was great! Attentive staff. Tatyana helped a lot with translation and various tips. Various swimming pools and Jacuzzis will not leave you indifferent. Gorgeous nature.
Dmitry G.
09.07.2023
Positives
Everything is very good, friendly, clean, tasty. Excellent service, attentive staff at the hotel and at the treatment center. The hotel's convenient location is close to shops and the market, as well as to the lake. The additional options from the site (excursions) were wonderful: a free excursion around the city and along the Balaton coast (paid) with knowledgeable, caring guides. The transfer from/to Budapest worked like clockwork.Negatives
I can not find
Ilya L.
04.07.2023
Positives
This was our first experience of such a vacation (rest + treatment). And it should be noted that everything went perfectly. Nice hotel, friendly staff, good room service, convenient location of the hotel itself. Tatyana at the reception was very helpful. And in general, all the hotel staff are very friendly. Great treatments. I even got to know Hungary a little. The wonderful guides Sveta from 1000 roads, Janusz, Alex, Lena (tour of Vienna) helped with this. Thanks to our curator Lajos, he helped us with excursions and organized a return transfer + tour of Budapest. We are already planning a vacation next year.Negatives
And a little fly in the ointment. Problems with transfer!!! Upon arrival, no one met us, we waited for about an hour, and this was after a sleepless night... And again, the transfer that picked us up from the hotel was also 1.5 hours late. A self-respecting company should take care of this, because this is the face of the company. I would like to hope that by our next visit, something will change.
Eduard K.
02.07.2023