references
Наталия Осипенко
22.09.2019
Positives
I really liked everything. Wonderful hotel and attentive staff, unique treatments. I'm just delighted with the pool complex. The food is excellent, very tasty and varied. The location of the hotel is convenient. In our opinion, the Evropa fit hotel is the best hotel in Heviz. Thanks to the employees of Sanatoriums and 1000 roads, special thanks to Magdalena. We are simply in love with Hungary, we will definitely come again. Thank you! See you again!Negatives
No cons found.
Ilina Svetik
16.09.2019
Positives
I’m very happy with everything, I’ll definitely come to the same sanatorium next yearNegatives
There are no cons, everything is great
Igor Sumihhin
14.09.2019
Positives
The lake is magnificent, everything is well organized, the small town is very calm and the atmosphere is completely conducive to relaxation. The staff is very friendly, languages available - Russian, English, German. The sanatorium has several swimming pools and various baths.Negatives
The food was very tasty and varied, but for some reason everything was very salty!
Надежда Агусевич
07.09.2019
Positives
Everything is great! Food, service, treatment and location of the hotel.
Евгения Золотова
03.09.2019
Positives
Very clean hotel, convenient location, close to the lake and on a direct road.Negatives
Strange euro exchange rate when invoicing for additional services.
Татьяна Тарасова
21.08.2019
Positives
It was our first time in Heviz and with Sanatoriums: everything was organized perfectly! Thanks to Marina, the representative in Heviz for organizing the cultural program and useful advice, Tanya and Oksana, the hotel reception staff, as well as all the hotel staff, because from cleaning the room to carrying out medical procedures, everything was excellent! About the hotel: there is always something to do: bicycles, Nordic walking, Lake Balaton - 25 min by bike, nice pool area. And don't miss the aufguss (bath ritual) in the sauna at 17:00. The food at the hotel is an excellent choice of dishes. And there's a market nearby! We treated ourselves, shopped, recharged - we recommend!!!
Анатолий Дубица
18.08.2019
Positives
Good location of the hotel, proximity to the lake, friendly staff, special thanks to the restaurant staff.Negatives
There were no negative aspects.
Григорий Дреер
16.08.2019
Positives
Russian-speaking girls Tanya and Oksana work very well. Cleaning of the rooms is normal.Negatives
The main drawback is the monotonous diet. Every day the same thing. In addition, there is a problem with towels in the pool. They are issued and changed over time, and sometimes they even demand money for replacement.
TATIANA KUZNETSOVA
12.08.2019
Positives
This is not the first time I have stayed at this hotel! I will return to Heviz as soon as possible and to this hotel! First of all, I would like to express my gratitude to the hotel management - a solid, respectable hotel, a solid “four plus”, full compliance with price and quality! I was very pleased with the updated design of the rooms - now everything is in my favorite color scheme - blue and beige! The Internet works perfectly - the speed allows you to watch movies right in the room (although some complain about glitches), the tea and coffee sets in the room are replenished daily and the air conditioning never failed, although the whole time I was in Heviz the heat was below 40C.. Definitely I can recommend this hotel for picky eaters, which I myself am! The choice of dishes, the quality of products and preparation, as well as their presentation are very impressive! All dishes are prepared with great love! There is something for vegetarians and even vegans to enjoy! Hotel chef - I love you! Every time I visit you amaze me again and again! The service in both the restaurant and bar is excellent - helpful head waiters, well-trained waiters - they remember you, they are always friendly and smiling (and this despite the huge number of guests during the peak season)! This time I booked a hotel without treatment - personally, I only need a lake, a massage (and there are a lot of massage parlors around), herbal teas (they are brewed daily and the range is amazing in its variety) and excursions (after all, new experiences are part of the treatment). For new experiences/countries/dishes, etc. you can go with “Robinson”, “1000 roads”, or with an individual guide - the hotel’s guest manager (Tatiana and Oksana) will definitely help you! On the way to Vienna airport, I even managed to drop into the Laxenburg palace and park complex for a couple of hours (although the transfer was individual). And if you don’t want to go anywhere, the hotel also has something to do - the leisure program is quite varied, but is designed either for older (over 60) guests or guests with children!Negatives
I already wrote in my earlier reviews that the cleaning on the 5th floor is not of sufficient quality and only comes down to taking out the garbage - nothing changed on this visit, but personally it didn’t really bother me - my things are always in order! And one more thing - it’s time to update the stock of towels and bed linen - some of them are worn out and worn out. But these are all such little things and do not spoil the impression of either the hotel or the vacation.
Volodymyr Sulima
08.08.2019
Positives
We've been here 9 times already. It feels like home.
Gagik Yeganyan
30.07.2019
Positives
The head doctor and all the medical staff, the nurse, the attendants, all procedures without exception, are very attentive and competent.. The room is very comfortable. The food is “overwhelmingly” delicious, and the service by all the waiters, without exception, is excellent. The room service staff is also excellent. We are pleased with the work of the reception staff and the sensitive work of the translators. I really liked the location of the resort. A walk to the lake through a beautiful flowery green boulevard, too, it seems to me as a doctor, has a beneficial psychotherapeutic effect.Negatives
However, “sometimes even a barrel of honey can be spoiled by a fly in the ointment.” But seriously, I would like to express some comments as wishes. There was a case - 25.07 in the morning, at 10 00, when after the "extraction" procedure, after a 10-minute stay in the shower and using a towel, my wife asked for a new dry one, she was refused (the name of the employee was on the chest badge - Tibor Nojari), although she was also present a basket for used towels and dry towels on the shelves in the closet. He explained this by saying that a towel is provided only once a day. Sometimes even in the morning there is no basket at the pool to return wet used towels. This creates very great inconvenience, since the therapeutic water procedures, the pool, and the lake naturally require a dry, fresh towel. It is desirable that the receipt of used wet ones and the receipt of new dry ones would not be limited during the day to a single reception and delivery. It is clear that in some cases there may not be enough new dry towels, then the refusal of them is not offensive and you can dry the orange towels from the pool yourself or, apparently, you can use the white towel from the room, then dry them for reuse, although this is difficult to do in rainy and cloudy days. Once again I want to emphasize that the need for dry towels is great due to the ongoing therapeutic water procedures, as well as swimming in the pool and lake. The issue can be resolved by organizing the reception and delivery of towels during the entire period of operation of the pool. The second wish concerns the kitchen. As a gastroenterologist (professor), I want to say that sometimes meat dishes were too salty, and yoghurts with dill were too sweet, and pickles and sauerkraut were saturated with sugar, seasoned with essence, not fruit vinegar. Such food is harmful not only to the stomach, but also to the cardiovascular system and metabolism in general. It is advisable to include tea, fruit juices, and kefir in your evening dinner diet.Answer from Spa Hotel Europa Fit
Большое спасибо, что нашли время написать отзыв о нашем отеле. Всему персоналу отеля очень приятно читать такие замечательные слова о своей работе. Нам всем очень приятно, что Вам понравился отдых и лечение в отеле Европа Фит****. Уважаемые гость, можно только представить, сколько тонн полотенец ежедневно стирают напрасно в гостиницах всего мира и какое количество стирального порошка загрязняет ежедневно окружающую среду? Ссылаясь на правовое регулирование Международного Общества Экологии, в нашем отеле смена полотенец на территории бассейна предоставляется бесплатно 1 раз в день, ежедневно. В отеле на завтрак и ужин нашим гостям предоставляются свежие овощи ( помидоры, перец, огурцы и т.д.), также есть и натуральные йогурты на завтрак. На ужин большой выбор натуральных масел и соусов на основе натурального йогурта. Мы желаем Вам здоровья и благополучия. Всегда будем рады видеть Вас в нашем отеле. С наилучшими пожеланиями, Менеджмент отеля Европа Фит****superior.
Svetlana Sheveleva
12.07.2019
Positives
We stayed at the Europa Fit hotel from June 14 to June 28, 2019, this is our second visit to this hotel. And this means that we like everything. Accommodation and food are above all praise. Russian-speaking managers Tatyana and Oksana are always ready to answer any questions and resolve problems. Special thanks to the representative of the Sanatoriums company, Marina, for her attention and help.Negatives
For the second year in a row, hotel managers, when checking in, incorrectly include your living conditions in the guest card. This is relative to 3 meals a day. There is a residue left when you are not allowed to dine in a restaurant and you have to prove something.
Нелли Кеменева
03.07.2019
Positives
All expectations were met. Excellent SPA area, everything is at the highest level.
Мария Кальянова
27.06.2019
Positives
Great hotel, great new rooms. The food in the restaurant is very varied and tasty. The staff is polite and ready to help. The thermal water pool is very welcome.Negatives
The girls at the reception at the medical spa center do not speak Russian at all, and appointments for procedures are made at a completely different time, and not as requested. This is especially inconvenient when you are relaxing together. Massage therapists are always late for a session and finish earlier than indicated in the price list. Except for one thing, Tores, she came on time, did the required time and did a very high-quality lymph massage. The second lymphatic massage from another master was sloppy. The rest of the procedures (ultrasound and mud) went well.
Галина Романова
21.06.2019
Positives
The location of the hotel, the food, the health and wellness complex - everything is wonderful!Negatives
The apartments are a bit old. They need renovation!
HOVIK PATVAKANYAN
16.06.2019
Positives
Good location of the resort and good food.Negatives
I ordered an additional massage 2 times, but after the first massage I canceled the second one because... I didn't like him. Upon discharge from the sanatorium, they charged me 80 euros instead of 40 for both massages, and I was never able to prove it, because... The staff who assured me that the massage was cancelled, actually did not enter it into the computer. It turns out they needed my signature, which no one told me about.
Владимир Машкин
14.06.2019
Positives
Wonderful sanatorium! I really liked the attentive staff, treatment, cosmetology. Excellent Cuisine, varied and natural products. Dinners are always varied and delicious. We really enjoyed
Татьяна Кальянова
13.06.2019
Positives
First of all, I want to thank Sanatoriums.com for the excellent organization of our vacation! Since we booked the hotel and transfer several months before the holiday and without prepayment, we were very worried that there would be hiccups and problems, but everything was organized efficiently, clearly and on time! I really liked the hotel itself, the stylish modern rooms, as well as the excellent food! Next time we will definitely go to this hotel and will book only through your website. Professionals work here! Thank you!Negatives
The only negative, in my opinion, that I would like to note concerns the treatment. Those medical procedures that are included in the price of the package are performed very poorly. In particular, therapeutic massage, if it is included in the price, then 20 minutes are allotted for it, but in fact they do 10-12 minutes, and then in bad faith, and if you pay on the spot, then it lasts 25 minutes, but also 5- 7 min. Massage therapists don't do the job. It turns out that paying for procedures in advance is not profitable; they are not done in good faith. I would like to draw the attention of the hotel staff to this and correct the situation!
Valentina Minukhina
11.06.2019
Positives
The location is great. Delicious, varied food. High-quality cleaning.Negatives
The service at the reception is not very professional, not always welcome.
Sofia Tsylov
07.06.2019
Positives
Nice, comfortable hotel roomNegatives
The food is not varied enough compared to other resorts.
Галина Набиркова
30.05.2019
Positives
Very comfortable hotel, clean, spacious rooms; There are Russian speaking staff who are always helpful. Good food, treatment as prescribed by the doctor, I liked everything. Special thanks to the company representative, Marina. Helped me choose good excursions, always ready to help, very good employee and nice girl.
Jelena Zarubina
27.05.2019
Positives
1. We are very pleased with the work of sanatoriums.com. Easy booking, excellent quality transfer, the excursion to Balaton was simply wonderful, thanks to Marina for communication. 2. The excellent massage masters in rooms no. 5 and 8 (men) are simply delighted, they give massages very professionally. 3. Excellent specialists in the hydro and mud departments. 4. We were very pleased with the facial massage (room no. 1 and 2) 5. I liked that the hotel has 3 swimming pools. 5. Comfortable and clean room. 6. Large selection of dishes in the restaurant. 7. Delicious ice cream for dinner. 8. Polite waiters. Date of our arrival 14.05-23.05Negatives
1. The staff has poor command of both Russian and English, which complicates communication, especially at the SPA reception. 2. I didn’t like the masseuse who works in office no. 9 (cold hands, cold office, long nails, very poor quality of massage. To the remark that it was cold in the office, she replied: “I don’t understand.” 3. I would like that if the SPA would also be open on Sunday, since the whole day is wasted. 4. The opening hours of the SPA and beauty salon are 17/18 hours, the thermal lake is also open and all cafes and shops close +/- at 18 hours. After this time there is nothing to do with yourself, especially in bad weather. 5. It is necessary to change robes and towels more often, since spa procedures are carried out every day, including mud applications, and you must come to all procedures in a robe, and in connection with this it was often necessary going in a damp or not very clean robe, and an additional replacement is a paid service, this is not acceptable. It should also be noted that the heated towel rail practically did not work! 6. The biggest surprise turned out to be that all drinks at dinner are paid. This is nonsense and deception , if a person takes accommodation with full board, then he expects that he will no longer need additional investments for food, but as it turns out, he even has to pay for water or choke on salt water!!! dry food. 7. There is no air conditioning in the room, so we had to sleep with the windows open.Answer from Spa Hotel Europa Fit
Добрый день уважаемая гостья! Спасибо, что нашли время написать отзыв о нашем отеле. Спасибо за хорошие слова о нашем отеле. 1.- в лечебном комплексе наши сотрудники говорят на английском языке. Если гость не владеет английским языком ему помогают русскоговорящие переводчики, постоянно работающие в отеле. 2.- ваша информация о сотрудниках лечебного комплекса нами принята во внимание. 3-4. режим работы лечебного комплекса нами будет скоректирован. Надеемся, что Вы получали удачное для Вас время на процедуры. 5.- замена полотенец: полотенца меняются, если гость оставляет их на полу в ванной комнате( меняются ежедневно, если гостью это удобно). Полотенца, используемые гостями в зоне бассейнов также меняются ежедневно. 6. Напитки во всех отелях Венгрии предоставляются бесплатно только при all- inclusive. При заказе отеля на базе полупансиона все НАПИТКИ в ресторане оплачиваются гостями. Гость может заказать графин натуральной воды. Это бесплатно! С наилучшими пожеланиями, Менеджмент отеля Европа Фит*****superior.
Elena Burgucheva
24.05.2019
Positives
The hotel is perfectly located, excellent swimming pools, food is beyond praise, a very good room - clean and bright, I really liked the procedures such as mud, spinal traction in water.Negatives
I didn’t like the organization of medical care - when prescribing procedures, they do not take into account the wishes of clients, a blood and urine test was scheduled for the day of my departure, which is strange, for urine analysis they provide an ordinary glass of water of questionable purity, which is absolutely unacceptable, a special sterile container is required.
Natalia Baltaga
23.05.2019
Positives
Thanks to the Sanatoriums team/ It’s clear that this is not the first time we’ve been traveling using your site. The meeting at the airport was excellent. The restaurant is wonderful. Many thanks to Tatyana at the reception who helped us all the time. I really liked the work of the staff in the aqua zone. Everything was clean and tidy. We are satisfied.Negatives
Almost not. A note only about drinks in a restaurant. We didn’t even know that you can order just a carafe of water and it costs nothing. I believe that a carafe of water should always be on the table, and it’s my choice to order beer or wine. A cup of tea for the price of beer! Mostly people who come to the sanatorium are not very healthy and not very young, so they cannot drink alcohol every day. There are no glasses on the table, why? And another minor nuance, we had a shower stall, put at least one shelf in it! Shampoo and soap were kept on the floor when washing. Natalia
Елена Беляева
22.05.2019