references
Татьяна Б.
13.10.2019
Positives
A huge plus is the lake and a lot of walking.Negatives
During our stay, there was construction going on outside the window from morning to evening, and from 6 pm in the restaurant opposite until 10-11 pm live music was playing loudly.
Александр М.
11.10.2019
Positives
Rest depends on the mood with which we come to the resort. Nobody forces anyone to come on vacation, which is why our expectations from staying at a resort are sometimes a little too high. And of course the receiving party should know this axiom. Therefore, the guest should be met at the car and offered help with luggage, and a radiant smile would certainly help to impart a positive attitude after a tiring flight and road. So at the Europa Hotel we were not greeted and we got the impression that it was not we who were tired from the trip, but the reception staff who were tired of us. Everything is polite, of course, but “dry.” We stayed from September 13 to September 27, 2019, room 210 Superior.Negatives
For any requests for accommodation on a higher floor, the answer is that they “can’t do anything” and if we want a higher floor and not the last room, but somewhere in the middle, then we should have booked it or notified them in advance . As if during booking there is such an option as choosing a room. Seeing our dissatisfaction with the accommodation, the employee immediately connected us with the representative of Sanatoriums.com in Heviz, Marina, who did not meet us upon arrival and also answered on the phone that “she couldn’t do anything.” It should be noted that the hotel always has employees from “1000 Roads” and “Robinson” who, unlike Sanatoriums, greet their guests and resolve all their issues. Then it turned out that we had an appointment with a doctor for Monday at 11:20. We asked to reschedule us earlier, to which we were told “they can’t do anything” because the earlier time was already taken. We were indignant, citing the fact that today is Friday and we are the first to check in, and guests will be checking in on Saturday and Sunday, so why is it that we are not the first in line to see the doctor, but the last? Again, the employee immediately connects us with the representative of Sanatoriums.com in Heviz, Marina, by phone and she again replies that “she can’t do anything.” We realized that the representatives of Sanatoriums do not decide anything at all in this hotel, unlike “1000 Roads” and “Robinson”. We rested for 2 weeks from September 13 to 27, and our daughter and her husband should come next from September 29 to October 13, also from Sanatoriums. Having taken note of all the comments about the earlier wish to settle in a normal room and make an appointment with a doctor, we immediately began to worry about our daughter’s comfortable check-in and an earlier doctor’s appointment. At the reception we were promised an appointment with a doctor at 9:00, and to book a room a day or two before arrival. We did so, but again we heard that our daughter would be given a room on the 1st floor and the one on the far right was the worst of all possible Superior rooms, and the doctor would see them at 11:50. And of course they “can’t do anything” because, in their words: “the Germans are coming.” Well, what else can we say to liberal and democratic Europe? But at that moment in the hotel we saw the representative of Sanatoriums Marina for the first time and, of course, we told her everything that I stated in the review. We persistently asked her to intervene in the situation, but she, as always, answered that “she couldn’t do anything.” Having learned about our situation, other vacationers also began to beg Marina to intervene in the situation and she kindly agreed. After this, the daughter was still given the normal number 305, but the time for visiting the doctor was left the same - 11:50. Unfortunately, Sanatoriums, unlike “1000 Roads” and “Robinson”, is not an authority for the Europe Hotel, and when ordering a room in the highest price category through the Sanatoriums.com website, you get the worst of this category, while other guests do not. This was the case with us in Pyashtina at the Thermia Palace Hotel, where we also booked the most expensive room on the Sanatoriums website - Apartment with a balcony and, of course, got the most extreme one overlooking the road and the utility yard with a French balcony, and not a large one like in others rooms of the same category. And the answer has already been worked out: “we can’t do anything.” Even if you don’t publish my review, at least you will know the truth about yourself. But, as I said at the beginning of my review, it all depends on your own mood and we had a very good rest. And Hungary is good and the people are wonderful.
Светлана Е.
09.10.2019
Positives
Thank you very much for a great, complete vacation!!! The work of your team has added health and positivity. We will definitely come back in a year and only through your company.Negatives
in 14 days we did not find any disadvantages
Rom K.
30.09.2019
Positives
Friendly atmosphere of stay. Responsive staff! Convenient transfer. Good location. Variety on the menu.
Alina K.
25.09.2019
Positives
Location of the sanatorium. There is a good complex of swimming pools, there is a playground and a small children's room, the food is quite varied, the staff are mostly polite.Negatives
Very limited set of procedures. 80% of the food was very salty, the food was served rather mediocrely.
Ludmila J.
22.09.2019
Positives
Clean, excellent food, easy access to pools and treatments.Negatives
The main argument in favor of choosing this hotel is the presence of Russian-speaking staff. All employees tried to help and find a common language. But compared to the Health Spa Resort Hotel Thermia Palace in Piestany (5 stars), where we went after, the level of service, comfort, and friendliness of the staff is noticeably behind. Perhaps this difference is due to the different star rating of the hotels?
Наталия О.
22.09.2019
Positives
I really liked everything. Wonderful hotel and attentive staff, unique treatments. I'm just delighted with the pool complex. The food is excellent, very tasty and varied. The location of the hotel is convenient. In our opinion, the Evropa fit hotel is the best hotel in Heviz. Thanks to the employees of Sanatoriums and 1000 roads, special thanks to Magdalena. We are simply in love with Hungary, we will definitely come again. Thank you! See you again!Negatives
No cons found.
Ilina S.
16.09.2019
Positives
I’m very happy with everything, I’ll definitely come to the same sanatorium next yearNegatives
There are no cons, everything is great
Igor S.
14.09.2019
Positives
The lake is magnificent, everything is well organized, the small town is very calm and the atmosphere is completely conducive to relaxation. The staff is very friendly, languages available - Russian, English, German. The sanatorium has several swimming pools and various baths.Negatives
The food was very tasty and varied, but for some reason everything was very salty!
Надежда А.
07.09.2019
Positives
Everything is great! Food, service, treatment and location of the hotel.
Евгения З.
03.09.2019
Positives
Very clean hotel, convenient location, close to the lake and on a direct road.Negatives
Strange euro exchange rate when invoicing for additional services.
Татьяна Т.
21.08.2019
Positives
It was our first time in Heviz and with Sanatoriums: everything was organized perfectly! Thanks to Marina, the representative in Heviz for organizing the cultural program and useful advice, Tanya and Oksana, the hotel reception staff, as well as all the hotel staff, because from cleaning the room to carrying out medical procedures, everything was excellent! About the hotel: there is always something to do: bicycles, Nordic walking, Lake Balaton - 25 min by bike, nice pool area. And don't miss the aufguss (bath ritual) in the sauna at 17:00. The food at the hotel is an excellent choice of dishes. And there's a market nearby! We treated ourselves, shopped, recharged - we recommend!!!
Анатолий Д.
18.08.2019
Positives
Good location of the hotel, proximity to the lake, friendly staff, special thanks to the restaurant staff.Negatives
There were no negative aspects.
Григорий Д.
16.08.2019
Positives
Russian-speaking girls Tanya and Oksana work very well. Cleaning of the rooms is normal.Negatives
The main drawback is the monotonous diet. Every day the same thing. In addition, there is a problem with towels in the pool. They are issued and changed over time, and sometimes they even demand money for replacement.
Tatiana K.
12.08.2019
Positives
This is not the first time I have stayed at this hotel! I will return to Heviz as soon as possible and to this hotel! First of all, I would like to express my gratitude to the hotel management - a solid, respectable hotel, a solid “four plus”, full compliance with price and quality! I was very pleased with the updated design of the rooms - now everything is in my favorite color scheme - blue and beige! The Internet works perfectly - the speed allows you to watch movies right in the room (although some complain about glitches), the tea and coffee sets in the room are replenished daily and the air conditioning never failed, although the whole time I was in Heviz the heat was below 40C.. Definitely I can recommend this hotel for picky eaters, which I myself am! The choice of dishes, the quality of products and preparation, as well as their presentation are very impressive! All dishes are prepared with great love! There is something for vegetarians and even vegans to enjoy! Hotel chef - I love you! Every time I visit you amaze me again and again! The service in both the restaurant and bar is excellent - helpful head waiters, well-trained waiters - they remember you, they are always friendly and smiling (and this despite the huge number of guests during the peak season)! This time I booked a hotel without treatment - personally, I only need a lake, a massage (and there are a lot of massage parlors around), herbal teas (they are brewed daily and the range is amazing in its variety) and excursions (after all, new experiences are part of the treatment). For new experiences/countries/dishes, etc. you can go with “Robinson”, “1000 roads”, or with an individual guide - the hotel’s guest manager (Tatiana and Oksana) will definitely help you! On the way to Vienna airport, I even managed to drop into the Laxenburg palace and park complex for a couple of hours (although the transfer was individual). And if you don’t want to go anywhere, the hotel also has something to do - the leisure program is quite varied, but is designed either for older (over 60) guests or guests with children!Negatives
I already wrote in my earlier reviews that the cleaning on the 5th floor is not of sufficient quality and only comes down to taking out the garbage - nothing changed on this visit, but personally it didn’t really bother me - my things are always in order! And one more thing - it’s time to update the stock of towels and bed linen - some of them are worn out and worn out. But these are all such little things and do not spoil the impression of either the hotel or the vacation.
Volodymyr S.
08.08.2019
Positives
We've been here 9 times already. It feels like home.
Gagik Y.
30.07.2019
Positives
The head doctor and all the medical staff, the nurse, the attendants, all procedures without exception, are very attentive and competent.. The room is very comfortable. The food is “overwhelmingly” delicious, and the service by all the waiters, without exception, is excellent. The room service staff is also excellent. We are pleased with the work of the reception staff and the sensitive work of the translators. I really liked the location of the resort. A walk to the lake through a beautiful flowery green boulevard, too, it seems to me as a doctor, has a beneficial psychotherapeutic effect.Negatives
However, “sometimes even a barrel of honey can be spoiled by a fly in the ointment.” But seriously, I would like to express some comments as wishes. There was a case - 25.07 in the morning, at 10 00, when after the "extraction" procedure, after a 10-minute stay in the shower and using a towel, my wife asked for a new dry one, she was refused (the name of the employee was on the chest badge - Tibor Nojari), although she was also present a basket for used towels and dry towels on the shelves in the closet. He explained this by saying that a towel is provided only once a day. Sometimes even in the morning there is no basket at the pool to return wet used towels. This creates very great inconvenience, since the therapeutic water procedures, the pool, and the lake naturally require a dry, fresh towel. It is desirable that the receipt of used wet ones and the receipt of new dry ones would not be limited during the day to a single reception and delivery. It is clear that in some cases there may not be enough new dry towels, then the refusal of them is not offensive and you can dry the orange towels from the pool yourself or, apparently, you can use the white towel from the room, then dry them for reuse, although this is difficult to do in rainy and cloudy days. Once again I want to emphasize that the need for dry towels is great due to the ongoing therapeutic water procedures, as well as swimming in the pool and lake. The issue can be resolved by organizing the reception and delivery of towels during the entire period of operation of the pool. The second wish concerns the kitchen. As a gastroenterologist (professor), I want to say that sometimes meat dishes were too salty, and yoghurts with dill were too sweet, and pickles and sauerkraut were saturated with sugar, seasoned with essence, not fruit vinegar. Such food is harmful not only to the stomach, but also to the cardiovascular system and metabolism in general. It is advisable to include tea, fruit juices, and kefir in your evening dinner diet.Answer from Spa Hotel Europa Fit
Большое спасибо, что нашли время написать отзыв о нашем отеле. Всему персоналу отеля очень приятно читать такие замечательные слова о своей работе. Нам всем очень приятно, что Вам понравился отдых и лечение в отеле Европа Фит****. Уважаемые гость, можно только представить, сколько тонн полотенец ежедневно стирают напрасно в гостиницах всего мира и какое количество стирального порошка загрязняет ежедневно окружающую среду? Ссылаясь на правовое регулирование Международного Общества Экологии, в нашем отеле смена полотенец на территории бассейна предоставляется бесплатно 1 раз в день, ежедневно. В отеле на завтрак и ужин нашим гостям предоставляются свежие овощи ( помидоры, перец, огурцы и т.д.), также есть и натуральные йогурты на завтрак. На ужин большой выбор натуральных масел и соусов на основе натурального йогурта. Мы желаем Вам здоровья и благополучия. Всегда будем рады видеть Вас в нашем отеле. С наилучшими пожеланиями, Менеджмент отеля Европа Фит****superior.
Svetlana S.
12.07.2019
Positives
We stayed at the Europa Fit hotel from June 14 to June 28, 2019, this is our second visit to this hotel. And this means that we like everything. Accommodation and food are above all praise. Russian-speaking managers Tatyana and Oksana are always ready to answer any questions and resolve problems. Special thanks to the representative of the Sanatoriums company, Marina, for her attention and help.Negatives
For the second year in a row, hotel managers, when checking in, incorrectly include your living conditions in the guest card. This is relative to 3 meals a day. There is a residue left when you are not allowed to dine in a restaurant and you have to prove something.
Нелли К.
03.07.2019
Positives
All expectations were met. Excellent SPA area, everything is at the highest level.
Мария К.
27.06.2019
Positives
Great hotel, great new rooms. The food in the restaurant is very varied and tasty. The staff is polite and ready to help. The thermal water pool is very welcome.Negatives
The girls at the reception at the medical spa center do not speak Russian at all, and appointments for procedures are made at a completely different time, and not as requested. This is especially inconvenient when you are relaxing together. Massage therapists are always late for a session and finish earlier than indicated in the price list. Except for one thing, Tores, she came on time, did the required time and did a very high-quality lymph massage. The second lymphatic massage from another master was sloppy. The rest of the procedures (ultrasound and mud) went well.
Галина Р.
21.06.2019
Positives
The location of the hotel, the food, the health and wellness complex - everything is wonderful!Negatives
The apartments are a bit old. They need renovation!
Hovik P.
16.06.2019
Positives
Good location of the resort and good food.Negatives
I ordered an additional massage 2 times, but after the first massage I canceled the second one because... I didn't like him. Upon discharge from the sanatorium, they charged me 80 euros instead of 40 for both massages, and I was never able to prove it, because... The staff who assured me that the massage was cancelled, actually did not enter it into the computer. It turns out they needed my signature, which no one told me about.
Владимир М.
14.06.2019
Positives
Wonderful sanatorium! I really liked the attentive staff, treatment, cosmetology. Excellent Cuisine, varied and natural products. Dinners are always varied and delicious. We really enjoyed
Татьяна К.
13.06.2019
Positives
First of all, I want to thank Sanatoriums.com for the excellent organization of our vacation! Since we booked the hotel and transfer several months before the holiday and without prepayment, we were very worried that there would be hiccups and problems, but everything was organized efficiently, clearly and on time! I really liked the hotel itself, the stylish modern rooms, as well as the excellent food! Next time we will definitely go to this hotel and will book only through your website. Professionals work here! Thank you!Negatives
The only negative, in my opinion, that I would like to note concerns the treatment. Those medical procedures that are included in the price of the package are performed very poorly. In particular, therapeutic massage, if it is included in the price, then 20 minutes are allotted for it, but in fact they do 10-12 minutes, and then in bad faith, and if you pay on the spot, then it lasts 25 minutes, but also 5- 7 min. Massage therapists don't do the job. It turns out that paying for procedures in advance is not profitable; they are not done in good faith. I would like to draw the attention of the hotel staff to this and correct the situation!
Valentina M.
11.06.2019
Positives
The location is great. Delicious, varied food. High-quality cleaning.Negatives
The service at the reception is not very professional, not always welcome.
Sofia T.
07.06.2019