references
Negatives
The parking costs around 20 euros, otherwise you have to park somewhere, quite far from the hotel. The dinner is not sufficient
Answer from Spa Hotel Central
Dear Mr. Kurt, The parking lot belongs to the city council and is passed on to the customers in subletting. The spa hotel accepts a diet meal until 8 p.m.: a variety of salads, main course meat, fish, poultry and vegetarian dish, cakes, cottage cheese, yogurt, ice cream and tea.
Positives
The location of the hotel is excellent! Very polite, friendly and attentive staff! Room cleaning is high quality! The food is varied, but dinner is a la carte to choose from. Sometimes you didn’t want what you ordered, but no one would go hungry there. Well done to everyone - from the managers at the reception and the waiters in the restaurant to the healthcare workers and maids! Well done work from all the staff!Negatives
Parking is expensive: 20€ per day.Answer from Spa Hotel Central
Dear Mr. Decker, thank you for your good review! As for the price of parking, in the resort area this is the usual price.
Positives
Excellent location of the hotel, good staff, exceptional range and quality of food.Negatives
lack of ventilation in the bathroomAnswer from Spa Hotel Central
Dear Mrs. Ermolova, thank you for your good review! The bathroom has natural ventilation.
Positives
The location of the hotel is in the very center and near the river, close to the springs and suitable for people with mobility restrictions The cleanliness is kept perfect, the staff is attentive and polite, Igor’s massage is excellent, Dr. Anastasia is knowledgeable. Thank youNegatives
I would like to add therapeutic procedures aimed at improving the musculoskeletal system, for example exercise therapy and more electrical equipment for physiotherapyAnswer from Spa Hotel Central
Dear Mr. Kovler, thank you for your good review! According to the doctor's opinion, electrical procedures are limited for you. We agree with the proposal of exercise therapy, but your short stay (10 days) does not allow you to increase the effectiveness of physiotherapeutic treatment. 14 or more days of treatment are required. We wish you good health!
Positives
Location, responsiveness of staff, ease of treatment. We hope to come next year!Negatives
This is not a negative, but a suggestion. To brew herbal teas, there is not enough strainer in the kettle.Answer from Spa Hotel Central
Dear Mr. Yuvyaninov, thank you for your good review and we look forward to your visit next year! At your request, we are always ready to provide additional details for tea.
Positives
I liked everything very much. Great job from the staff. Very good location of the resort. Special thanks to the kitchen staff, everything was very tasty. Many thanks to all the staff of the sanatorium for a good rest and treatment!Negatives
I would like to see some cosmetic renovations done to the rooms.Answer from Spa Hotel Central
Dear Mrs. Khashenko, thank you for your good review! As for the redecoration of the rooms, our plans are formed from our budget, which is determined by the tourist flow during this time of crisis.
Positives
very positive experience, thank you!Answer from Spa Hotel Central
Thank you for your good review, dear Mr. Nikolenko!
Positives
We really liked everything about the resort. The staff is friendly and welcoming. The food is especially good, home-cooked and also dietary. Large selection of salads, for which special thanks. We are grateful to all the service staff for their work.Answer from Spa Hotel Central
Thank you for your good review, dear Mrs. Fischer!
Positives
We were in the Central sanatorium in March 2024. It was still quite cold outside, but inside there was a very warm atmosphere. Treatment procedures are very well planned and prescribed with an individual approach to each patient. The food is top notch. Everything is very tasty and there is a large selection. Thank you very much to the hotel staff and medical staff.Answer from Spa Hotel Central
Thank you for your good review, dear Mrs. Markwart!
Positives
The location of the hotel is very good The atmosphere is very nice The staff very friendly The salad buffet was very generous The treatment rooms are very pleasantNegatives
The staff couldn't understand German, the reception only spoke English, Therefore not very suitable for German guests. The food tasted bland and not very varied The trip to Prague (59 euros) was very chaotic and because of the only Russian explanations Uncomfortable for German guests. The beautiful hotel bar was not in operation, a beer ordered four times in the restaurant was lukewarmAnswer from Spa Hotel Central
Dear Mr. Zettler, the menu in our hotel changes for 14 days! daily, so we can't agree with your comment about the monotonous menu. We are always ready to serve beer at any temperature at the request of the guest. The price doesn't change. The excursion to Prague is organized by the company from which you purchased your stay. The hotel has no connection with the excursion.
Positives
It was my first time in Karlovy Vary. The sanatorium is located in the very center and close to the springs. I had a Deluxe room, clean, with a bathroom, which I really like. The view of the city is simply superb. I liked the staff, everyone was very friendly. Very tasty food, the choice of salads for dinner is simply magnificent. The dishes are also good and there is a choice between meat and fish, for example. I had two meals a day and that was enough. I liked the pool, not very big, but not very small either, you can swim and warm up in the jacuzzi. I can’t particularly appreciate the treatment, since I was only there for 7 days, I liked the peat and lymphatic drainage, the massage that the girl did. Pearl baths can simply be replaced with Jacuzzis, I don’t know if there is a difference between them. In general, only positive emotions and impressions. I will definitely come again.Answer from Spa Hotel Central
Dear Mrs. Holm, thank you for your good review! See you!
Positives
The girl at the reception, Alexandra, was very pleasant and sweet; Oksana always brought positivity to the restaurant with a smile; I really liked the procedures and the staff who served.Answer from Spa Hotel Central
Dear Mr. Viscomi, thank you for your good review!
Positives
Great location, Most of the staff are friendly. The view from the window is wonderful.Negatives
The opening hours of the pool are not convenient. There are only 2 chairs for relaxing in the pool.Answer from Spa Hotel Central
Dear Mrs. Zaschirinski, the pool in the resort /therapeutic/ hotel is designed primarily for swimming for medicinal purposes /procedures/ and is open from 8 a.m. to 7 p.m. In our opinion this is enough. The pools are not open at night. The hotel also has other places for active recreation (fitness center, table tennis, billiards, TV lounge, chess). Therapeutic rest involves following a daily routine, being organized, and then you will be on time everywhere. We wish you good health and look forward to new meetings!
Positives
My dad is visiting the Central sanatorium for the second time. The staff is very helpful and friendly. The food is varied and very tasty. Treatment is carried out under the supervision of competent staff and a highly qualified doctor. On behalf of my dad, I want to thank you for the well-organized vacation and treatment. Oksana GermanyAnswer from Spa Hotel Central
Dear Oksana, thank you very much for your positive assessment of the work of our staff! We are very glad that your dad is returning to our hotel!
Positives
Everything is excellent: location, accommodation, treatment, food and especially the friendly and helpful staff!Negatives
NoAnswer from Spa Hotel Central
Dear Mrs. Krivovyazyuk, thank you very much for your assessment! We are very glad that you liked everything in our hotel!
Positives
Everything is very good: treatment, food, location. I was very pleased.Answer from Spa Hotel Central
Dear Rita, we are very glad that you liked everything! We hope that you will return to us again!
Positives
I would like to thank all the hotel staff, and in particular the head doctor of the sanatorium Anastasia and the beautiful girl, the “face” of the hotel Alexandra and all the medical and kitchen workers for the warm welcome, for their attention, for their humanity, for their sincerity. Special thanks to the chef for the deliciousness and variety of dishes. There is no limit to my gratitude and delight for the righteous two weeks in your sanatorium, I have recommended and will continue to recommend your sanatorium to my family, friends and acquaintances. I wish you prosperity and grateful clients from the bottom of my heart.Answer from Spa Hotel Central
Dear Mrs. Schmidt, we sincerely thank you for the excellent assessment of our employees! We really appreciate your praise!
Positives
Great pool and jacuzziNegatives
Everything is fine, no negativityAnswer from Spa Hotel Central
Dear Mr. Lacko, we are very glad that you enjoyed your stay at our hotel!
Positives
I really liked the efficiency in prescribing treatment, they are very attentive to wishes, in case of a breakdown in the room, everything is fixed, replaced, very clean, bed and towels are changed regularly.Negatives
I didn’t like the monotonous menus; sometimes one product was listed (pike), but they received a different fish fillet. Then why is the sauna paid, this should already be included in the standard.Answer from Spa Hotel Central
Dear Mrs. Zinn, thank you for your good rating of our hotel! As for nutrition, we present dietary therapeutic food with a slightly limited calorie content. There is always a choice - meat, poultry, fish, vegetarian dish. In addition - vegetable salads, sweet dishes, ice cream, tea. Our hotel houses clients of different faiths who take the sauna separately (Muslims, Jews.../). To avoid conflicts, the sauna is provided separately for a nominal fee.
Positives
It was an unforgettable vacation and treatment. If there is an opportunity, we will definitely come again to this sanatorium (hotel). We traveled to Karlovy Vary in three cars (11 people). Each family chose their own hotel (everyone was in a different hotel). And all our friends, having visited us, said that our place is the best. They said that they would book their next trips and stays at Central, and even our friends advised other Odessa residents to book this sanatorium. I also want to say a special thank you to the staff for their care and understanding. Our journey was 1800 km, we were accommodated very quickly, provided with everything we needed, we arrived in the evening at the end of the working day, and they even brought a doctor from home to the sanatorium especially for us, so that we would not waste time and could begin procedures and treatment immediately in the morning. Then they fed us. In the room we found everything we needed for relaxation and comfort... from small things (shoe spoons, needle threads) to a safe for storing valuables and documents), everything was thought out to the smallest detail. SUPER!!!! "Central" is the best!!!! Swimming pool, jacuzzi, billiards... everything cannot be described. You definitely need to be there to understand how great it is... We recommend it to everyone!!!Answer from Spa Hotel Central
Dear Mr. Golub, we sincerely thank you for your EXCELLENT assessment of our hotel and staff! We really appreciate your praise!!!
Positives
The quality of service in the hotels is at the highest level, very positive and friendly staff. I would like to come back again!Answer from Spa Hotel Central
Dear Mrs. Stepanova, thank you very much for your positive assessment of our hotel and staff! We hope that you will return to us again!
Positives
Nice hotel, very friendly staff, great food. Always my pleasure!Answer from Spa Hotel Central
Thank you for your review, Ms. Elvira. We hope to see you again!
Positives
The staff is extremely friendly in all areas.Negatives
It would be very good if all meals were served as a buffet. All treatments except the massages were carried out by friendly and competent staff. Unfortunately the bar is not occupied. Getting to the hotel is very difficult. A route map or precise information for the navigation system would be desirable. It would also be very good if more German or English were spoken.Answer from Spa Hotel Central
Dear Mr. Sanguinet, Therapeutic nutrition requires a balanced calorie intake. Therefore, the main courses are served according to the menu. Salads and desserts buffet style. The hotel is located in the middle of the spa zone and is very easy to find. The hotel staff is working on speaking German and English... Thank you for visiting our hotel and for your review!
Positives
We rested in the sanatorium from February 9 to February 18, 2024. We had not just a good holiday, but an excellent holiday!!! The hotel is located in the very historical center of Karlovy Vary. It's a three-minute walk to the springs. We had a room with a balcony overlooking the city, a very beautiful view! The room is very clean and comfortable, decorated in an old style. Cleaning every day. Over the course of nine days, our bed sheets were changed several times and towels were changed every day. Qualified doctor Anastasia Khlevich prescribed a course of necessary medical procedures (classical massage, paraffin wraps, baths, pneumoacupuncture, peat wrapping, massage on a water bed, inhalations, carbon dioxide baths, lymphatic drainage massage) Three meals a day: buffet plus a choice of main dishes in an assortment to order. Lots of fruits and delicious desserts. The service staff at the hotel is top notch, attentive and friendly. The hotel has a swimming pool and a jacuzzi. Also a gym. I vacationed with my 11-year-old daughter, she also liked everything. We will definitely come again.Answer from Spa Hotel Central
Dear Snezhana, we sincerely thank you for your excellent assessment of our hotel and staff! We really appreciate your praise!
Positives
Rest and treatment in the Central sanatorium from 28.01. to 02/11/2024 very satisfied. The doctor is friendly and attentive, the staff is caring and responsive, the treatment schedule was convenient, I never stood in line, I liked the food, the service was also beyond praise.Answer from Spa Hotel Central
Dear Mrs. Shvets, we are very glad that you are satisfied, and thank you for your high assessment of the work of our staff!
Positives
The Central sanatorium is my favorite in Karlovy Vary, everything here is at the highest level! A qualified and very sincere doctor Anastasia will select for you the best procedures, food and water sources suitable for you. The girls during the procedures are very kind and knowledgeable in their field. The cook prepares a variety of and very tasty dishes 5+. Served by very good staff 5+. The rooms are cleaned every day at a time convenient for you, always smells nice. I relax here every year and am very happy with everything!!! I can recommend it 💯Negatives
—————Answer from Spa Hotel Central
Dear Yulia, we thank you from the bottom of our hearts for your wonderful review! We work hard to make our guests feel at home and come back to us again and again!
Positives
I am very glad that I chose the Central Hotel for my vacation. I liked everything. This hotel will be my best hotel in Karlovy Vary. The quality of treatment, accommodation and food is all at a high level. Everything corresponds to the hotel levelNegatives
NoAnswer from Spa Hotel Central
Dear Mrs. Portnaya, we sincerely thank you for your high assessment of the treatment, accommodation and food at our hotel! We hope that you will return to us again!
Positives
Everything was very good.Answer from Spa Hotel Central
Thank you for your review, Mr. Patrik!
Positives
Many thanks to all the hotel staff for creating a cozy atmosphere! Cleanliness, carpeting, historical photographs are beyond praise! High-quality room cleaning, timely change of towels and bed. Delicious pre-selected dishes, calm music and very professional and polite restaurant staff! Special thanks to the medical staff for their patience, attentiveness and professionalism. I would especially like to highlight nurse Ira’s energy and attention to her patients. Huge respect to the director and all the hotel staff!Answer from Spa Hotel Central
Dear Andrey, we sincerely thank you for your excellent assessment of the work of our staff! We really appreciate your praise!
Positives
Everything was good, warm, cozy. Spacious, respectable hotel with a solid design. The staff is friendly. The pool is open all day. The food is made to order, not too varied, but quite high quality and tasty. The procedures are standard for Karlovy Vary.Answer from Spa Hotel Central
Dear Mrs. Braginski, thank you for your friendly assessment of our hotel, staff, food and treatment! We hope that you will return to us again!