references
Positives
The location and view from the room are great! Good menu in the restaurant, polite waiters. Champagne on Sundays))Negatives
Unfriendly medical staff, the older sister Mrs. Ruzhechkova is always an unhappy and “rude” person, hygiene is not observed during the procedures: they put a towel under the head, which does not change when changing patients! (almost all procedures). They changed the sheets once only with gas injections, which made it so that the whole body was bruised. During the 2 weeks of stay, the bed was changed 1 time! On the 3rd day of your stay and that’s it! I would not recommend this Hotel to anyone.
Answer from Spa Hotel Central
Уважаемая г-жа Дрямина, спасибо за Ваш отзыв, а также высокую оценку качества питания и обслуживания в нашем ресторане. Позвольте нам отреагировать на некоторые негативные комментарии: в течении всего проживания мы неоднократно меняли расписание Ваших процедур, назначили внеплановые встречи с врачом, а также Вам были бесплатно предоставлены дополнительные процедуры, которые не входят в стандартную программу лечения. Весь медперсонал уделял Вам особое внимание и старался сделать Ваше пребывание максимально комфортным. Хотелось бы акцентировать внимание всех гостей, что для проведения процедур мы используем бумажные одноразовые полотенца согласно всем гигиеническим нормам, тканевые полотенца применяются только для повышения удобства гостей. Замена постельного белья во всех номерах происходит каждый 4-й день, нам очень жаль, что Вы не обратились к нам с этой проблемой во время своего пребывания в отеле. Данный вопрос оперативно решается непосредственно с горничными или менеджером по уборке. С наилучшими пожеланиями, Hotel Manager
Positives
Staff very friendly and helpful. The location is very central and just a few minutes walk to springs. This is important because you have to drink 3 times a day. Very nice place for walks.Negatives
German is spoken little. Buffet with salads and vegetables, cold cuts, boring and aimed more at Russian guests. You often order wine by glass when you're almost finished eating.Positives
Attentive medical staff. Wonderful kitchen. Very cozy and clean. Timely cleaning. Charming Yuri at the reception. provides comprehensive answers to all questions. Everything was great.Positives
We rested at the "Central" sanatorium and liked everything! Very good location of the hotel, very close to the springs! The food is delicious, there is a choice, everything corresponds to the diet, no one ever left hungry, but there was nothing overcooked! The rooms correspond to those stated on the website, treatment is as prescribed by the doctor, but additional procedures could be taken! Cleaning every day! We plan to come again next year!Positives
Thank you for organizing our trip! everything was very good. The food was for every taste. The room was beautiful with a view of the street. The hotel is located in the center near the springs. The staff is very attentive and friendly.Negatives
The only downside is that. that for some reason it was difficult to prescribe medications. Although each recipe is paid.Answer from Spa Hotel Central
Уважаемая г-жа Яковенко, спасибо за Ваш отзыв и максимальную оценку качества нашего обслуживания, питания, а также месторасположения с прекрасным видом на город. В этом году министерство здравоохранения Чехии ввело закон, который обязывает и дает возможность выписывать только электронные рецепты через онлайн систему, поэтому иногда могут возникать небольшие задержки по техническим причинам. Спасибо за понимание. Будем надеяться на скорую встречу в следующем году! С уважением, Hotel Manager
Positives
The restaurant and reception are beyond praise. The physiotherapist's illness has somewhat disrupted the schedule of procedures. But the medical staff came out of this situation with honor.Negatives
Room cleaning does not (apparently) include making the beds with blankets, which is not very convenient. In addition, cleaning was often carried out in the afternoon. But at the same time, there are no complaints about the quality of cleaning.Answer from Spa Hotel Central
Уважаемый г-н Тришин, мы рады, что Вы остались довольны пребыванием в нашем санатории, особенно качеством услуг в ресторане и на ресепшн. Заправка кроватей спальным одеялом осуществляется каждый день во время уборки номера. Скорее всего Вы имели ввиду декоративное покрывало, которым заправляется постель перед первым приездом гостей. Обычно такое покрывало уже не используется, но все дополнительные вопросы и пожелания включая время уборки всегда можно решить непосредственно с горничными или менеджером по уборке. Еще раз спасибо за высокий рейтинг нашего отеля. С наилучшими пожеланиями, Hotel Manager
Positives
This is the second time in this sanatorium, everything is wonderful: the friendly atmosphere, the professionalism of the staff, the medical facilities, delicious and varied food. Many thanks to the administration of the Central sanatorium, medical and service staff! Special thanks to Dr. Natalya Lakshina, head nurse Mrs. Ruzhechkova and sweet, kind angel Todorochka! And also to the staff of the website sanatoriums.com, everything is at a high level as usual.Answer from Spa Hotel Central
Уважаемая г-жа Бераснева, большое спасибо за Ваши теплые слова. Все благодарности обязательно передадим нашим сотрудникам. С наилучшими пожеланиями и до скорой встречи в Карловых Варах! Hotel Manager
Positives
The sanatorium is very well located, a very beautiful view from the room, a friendly atmosphere in the hotel, attentive staff (I especially remember Todora at the reception and in the restaurant Alla; Tanya, etc.; all the nurses during procedures and the doctor). Tasty and aesthetically pleasing food, lots of greenery. Comfortable rooms, nice pool. Well done!!!Negatives
I was already in this hotel in 2017 and now I liked it and would have come back later, but there was only one sad disappointment: one regular guest smoked a lot on the balcony and it was difficult to ventilate his room...Answer from Spa Hotel Central
Уважаемая г-жа Левченко, спасибо за высокую оценку Вашего пребывания в Интеротеле Централ. Мы очень рады, что наш отель смог удовлетворить все пожелания, ради которых люди приезжают в Карловы Вары. Как Вы помните, мы сделали все возможное, чтобы решить проблему проникающего запаха со стороны Вашего соседа, но к сожалению здесь все получилось как в жизни - соседей по номеру и родителей не выбирают :-. Ваши слова благодарности обязательно передадим нашим сотрудникам на ресепшн, в ресторане и мед.отделении. Всегда будем рады Вас снова приветствовать в нашем отеле. С уважением, Hotel Manager
Positives
The quality of treatment at the Central sanatorium is very good. although the doctor seemed somewhat arrogant and inaccessible to me. At the reception I was greeted very warmly and accommodated promptly. They immediately gave me a robe and slippers. The food is beyond praise. Great respect to the cook. The entire staff of the sanatorium works harmoniously. Any comments are responded to immediately. The waitresses and nurses are friendly and efficient. They did everything for a comfortable stay in the sanatorium. The location of the resort is excellentPositives
Location and food are a stretch (all fruits are wooden, there were no watermelons in season), kettles in the rooms.Negatives
The meeting driver was 40 minutes late. Refers to traffic jams. When paying, we do not refer to small pensions. There are no heated towel rails in the bathrooms. It's cold in the balneocenter. Because of this, I was forced to give up water treatments and carbon dioxide baths. Why come then? Hotel for use in summer. I will definitely not go to this hotel again.Answer from Spa Hotel Central
Уважаемая г-жа Теребунская, спасибо за Ваш отзыв. Позвольте нам отреагировать на некоторые негативные комментарии: - трансфер предоставляют наши коллеги из Sanatoriums.com, поэтому мы не имеем возможности проследить за выполнением данной услуги. С нашей стороны можем подтвердить, что в этот период действительно проходили большие ремонтные работы на трассе Карловы Вары - Прага. Просим также принять во внимание, что при бронировании нашего санатория, трансфер предоставляется совершенно бесплатно. - одной из самых главных забот, на которой мы акцентируем наше внимание и усилие - это приготовления качественного, полезного и вкусного питание для наших гостей. Поверьте, мы стараемся отбирать только самые сладкие и сочные фрукты на рынке, но к сожалению, в Чехии практически все фрукты привозные из далеких теплых стран и это безусловно отражается на их вкусовых качествах. - температура в бальнеоцентре не опускается ниже 28 градусов. Отопление в отеле было автоматически включено 10 сентября при понижение температуры воздуха на улице. Все гости проходили лечение согласно своему расписанию, включая все водные и сухие ванны. Также выражаем благодарность за высокую оценку нашего месторасположения. С наилучшими пожеланиями,Hotel Manager
Positives
At the Central sanatorium in July 2019. It wasn't my first time. In my opinion, it is very conveniently located. This season I liked the food in the restaurant, the attentive and polite staff, the new procedures (massage on a water mattress). I will definitely visit them againPositives
We liked everything, we thank all the Central Hotel Staff!Negatives
NoPositives
My husband and I vacationed at the Central sanatorium from 05/15/19 to 05/31/19. I liked absolutely everything! We arrived at 9.30 and were accommodated immediately without any problems. The doctor saw me on the same day! She was very friendly and listened, measured my blood pressure, and the appointment time for everyone was at least half an hour, which is very different from appointments in other hotels and resorts in Karlovy Vary. Treatment started the next day. There were no queues, as if we were the only ones relaxing at this time, although by the middle of the vacation the hotel was filled with more and more vacationers. All the medical staff are also friendly and kind. When you arrive on time, they call you immediately. They did an ECG and tests. During our stay, we had a medical examination three times. The treatment ended by 13.30, which was very convenient. We went to the pool every day and used the jacuzzi every day. The water is comfortable and clean. Linen was changed throughout the entire stay without any reminders, regularly every fourth night. During our stay they changed 3 times, changing robes and slippers. towels every day. The only thing was that we had to remind everyone to put towels for their feet, and not one for two. And in general, in a 4-star hotel there should be 4 towels per person. But no problem, all requests were fulfilled. And as they write in the reviews, that the maid yelled at her for makeup stains on the towels, I will say that we have never seen or encountered anything like this. Very kind staff. always with a smile, cleaning every day, they come if you are in the room between procedures, ask what time or how long after you can come and clean. The bed is made, dust is removed with a vacuum cleaner, toilet paper consumption is monitored, and there is always a spare roll. Toiletries are replenished daily. As for the food, we also really liked it. The staff is very friendly. The food is delicious. ice cream every day for lunch and dinner. There are fruits. Buffet breakfast, lunch and dinner a la carte. But in addition to the menu, there are many additional buffet dishes for lunch and dinner. I liked the baked apples and plums. I booked on the Sanatoriums website, for which I thank them very much for organizing my vacation. Next time I will only book through them. I ordered a transfer there and back, everything is fine here too, we were delayed at check-in, the driver was waiting for us and helped us carry our suitcases. I recommend the sanatorium Hotel Central to anyone who wants to have a good rest and receive quality treatment!Negatives
There are no negatives. We weren't looking for them. The only thing is, when you approach the hotel on the street, you pass the horse-drawn parking lot, which is located opposite the hotel, and you feel a strong unpleasant smell. But this is no longer for the hotel, but for the city administration. You probably need to somehow wash this area so that there is no smell or somehow neutralize it.Answer from Spa Hotel Central
Уважаемая г-жа Сересева, спасибо за подробное описание Ваших впечатлений во время пребывания в Интереотеле Централ. Мы очень рады, что Вы остались довольны всеми услугами нашего отеля и самое главное теми моментами, на которых мы акцентируем самое большое внимание - качественные продукты питания в ресторане, индивидуальный подход к лечению и чистота во всем отеле. Надеемся на скорую встречу! С уважением, Hotel Manager
Positives
Very good location of the resort. Wonderful views from the balcony. Wonderful and attentive staff. We are planning to return.Negatives
There is no negativity as such. Your wishes for the hotel were outlined in the questionnaire.Positives
We have been vacationing for 15 years, we love Karlovy Vary and give preference to the Central Hotel.Negatives
There were two big minuses. 1. At the first appointment with the doctor, it turned out that the procedures that I wanted to receive were already taken. My explanation that I told him just for their sake had no effect. The answer was like a shot, “there is no room.” 2. Senior manager Lititsiya (if I’m not mistaken) came to our room on the first day of our stay with a scandal because she noticed a trace of makeup on the towel. I assure you, I couldn’t see it without glasses, the dirty streak was so insignificant. In response to my objections that the towel is meant to be used for getting out and is a consumable material, she continued to shake this rag in front of her nose and promised to give her tattered towels. The conversation is not pleasant. In the end, she admitted that she was wrong, but the sediment remained, said Izya.Answer from Spa Hotel Central
Уважаемая г-жа Максимчук, большое спасибо за Ваше предпочтение уже на протяжении нескольких лет, мы всегда рады приветствовать Вас в Карловых Варах и стараемся делать Ваш отдых максимально комфортным и с наибольшим позитивным эффектом для Вашего здоровья. Нашим приоритетом является удовлетворить и выполнить все пожелание клиентов согласно забронированной программе лечения, все дополнительные процедуры и обследования бронируются по запросу в соответствии с графиком наших медицинских сотрудников и лечебных кабинетов. Пожалуйста, извините еще раз за недоразумение с полотенцем, с менеджером данного отделения была проведения дополнительная беседа. С наилучшими пожеланиями,Hotel Manager
Negatives
The questions about the stain on the towel and the offer to pay for the laundry (purchase) seemed strange.Answer from Spa Hotel Central
Уважаемая г-жа Плахина, спасибо за высокие оценки качества услуг нашего отеля. Дополнительно приносим свои извинения за ситуацию с полотенцем, с менеджером данного отделения была проведена разъяснительная беседа. Желаем Вам всего хорошего и надеемся на скорую встречу в Интеротеле Централ! С уважением, Hotel Manager
Positives
We were very pleased with our stay at this sanatorium. I liked literally everything. Very good location.Positives
I really liked the location of the hotel - in a respectable center, to the springs from 1 to 5 minutes walk, a wonderful park in front of the hotel, silence (we had Lena in the backyard). The receptionist is always ready to help, the restaurant is also always kind, we accommodated late check-out. The doctor is also kind, there were a couple of moments with the sisters, but the human factor is everywhere! In general, everything can be agreed upon. The pool is wonderful - we almost always swam alone. We had a good rest.Negatives
A couple of times I wiped the dust off the headboard myself. I would have liked a more attentive cleaning, but the maids were also very kind. We didn’t ask; perhaps they would have cleaned up more thoroughly if we had asked.Answer from Spa Hotel Central
Уважаемая г-жа Швецова, мы рады, что Вы остались довольны пребыванием в нашем санатории. Благодарим за высокую оценку расположения отеля, персонала на рецепции и работы нашего врача. Замечание насчет пыли на спинке кровати обязательно передадим менеджеру по уборке. С наилучшими пожеланиями, Hotel Manager
Positives
First of all, I would like to note the high professionalism of the doctor and all medical staff. personnel. We were very pleased with the treatment and rest in general. Food, location, accommodation, cleanliness of the room - definitely everything is 5+, there were no complaintsPositives
Wonderful hotel. The location is great. I rested without treatment, so I can’t evaluate it, but the food was good. A little bland, but this is a sanatorium..... The staff is great. The girls in the restaurant are beyond praise. The managers at the reception are excellent. We are ready to do everything for your comfortable stay. They cleaned well. The room is small but pleasant and has its own balcony and view.........Negatives
In principle, there is no negativity, but comments on number 507. Water pressure in the shower, i.e. its complete absence. The water comes out of the bathroom faucet in a stream, and when you want to switch to the shower. The set has disappeared, the water flows in a thin stream and it is not possible to make the water temperature comfortable. Raise the shower a little higher and cold water flows, then lower the boiling water a little. The faucet just needs to be repaired.Positives
The staff is top notch, polite and courteous. The food is delicious and the menu is quite varied. Comfortable rooms, good renovation and comfortable bedsPositives
Excellent staff attitudeNegatives
There were questions about the quality of food. The trout was not always well cooked.Positives
I really liked the location of the hotel and the number of rooms. Freshly renovated, new furniture. The food was varied and very tasty, which made us very happy. If we are in Kralovy Vary, we will definitely return to Central!Positives
We were very pleased with the room, bright and spacious. We were pleased with the comfortable mattress and large bed; the rooms were well soundproofed, so we slept wonderfully. They were cleaned regularly, the room had all the necessary amenities, which the maids regularly changed and replenished. I’m also happy with everything about the treatment, the doctor is very attentive. All the staff at the sanatorium are quite tactful and polite.Positives
A very beautiful, designer hotel at an adequate cost of living, with parking and an excellent location!Positives
The food is brilliant, the room cleaning is beyond praise, the staff is wonderful.Negatives
Attach the flag in front of number 204. Or remove it completely. When the wind hit the window. Disturbed sleep ((((.Answer from Spa Hotel Central
Уважаемый г-н Лучаев, Мы рады, что Вы хорошо провели у нас время. Флаг напротив Вашего номера мы уже закрепили. Спасибо за высокую оценку нашей работы и надеемся скоро увидеть Вас снова. До скорой встречи! С уважением, Hotel Manager
Negatives
The pool is cold, I caught a cold on the first day, but it says 27 degrees. The food is often old, the massage is less than 15 minutes, it says 20 minutes in the price list. There is no use in complaining. The masseuse was rude, there were also problems with hygiene.Answer from Spa Hotel Central
Уважаемая г-жа Волкова, Позвольте выразить наши дополнительные извинения за возникшую ситуацию с массажисткой. Данный сотрудник не соответствовал высоким стандартам нашей компании и был уволен за некачественное исполнение своих услуг. На данный момент у нас работают три квалифицированных массажиста, на которых мы слышим только позитивные огласки. Качество и разнообразие питания мы стараемся постоянно увеличивать. В актуальном сезоне мы разработали новое меню, которое включает в себя 5 видов главных блюд на каждый день (рыба, курица, мясо, вегетарианское блюдо и сладкое), а также дополнительно был расширен ассортимент шведской линии на завтрак, обед и ужин. Бассейн на 5-ом этаже предназначен для лечебного плавания и физкультуры, температура в нем никогда не опускается ниже 27 градусов. Все ваши комментарии будут обязательно рассмотрены и помогут в будущем повысить качество наших предоставляемых услуг. Спасибо. С наилучшими пожеланиями,Hotel Manager
Negatives
The only negative aspect of staying in Karlovy Vary is the services provided by the Internet service Sanatoriums.com. If it happens that my review ends up on the hotel’s page, I do not advise anyone to contact Sanatoriums.com when booking; it is better to work directly with the hotel. Best regards, AnatolyAnswer from Spa Hotel Central
Уважаемый Анатолий, Большое спасибо за высокие оценки качества нашего обслуживания, питания и лечения. С нашим партнером Sanatoriums.com мы сотрудничаем уже более 5-ти лет и за это время приняли, разместили и предоставили услуги около тысячи довольным клиентам, о чем свидетельствует высокий рейтинг нашего отеля. Каждый клиент имеет право самостоятельно выбрать самый удобный для себя способ бронирования, мы будем рады всем гостям без исключения. Еще раз спасибо за выбор нашего отеля и до скорой встречи в Карловых Варах! С уважением, Hotel Manager