references
Positives
Everything is very good: treatment, food, location. I was very pleased.
Answer from Spa Hotel Central
Dear Rita, we are very glad that you liked everything! We hope that you will return to us again!
Positives
I would like to thank all the hotel staff, and in particular the head doctor of the sanatorium Anastasia and the beautiful girl, the “face” of the hotel Alexandra and all the medical and kitchen workers for the warm welcome, for their attention, for their humanity, for their sincerity. Special thanks to the chef for the deliciousness and variety of dishes. There is no limit to my gratitude and delight for the righteous two weeks in your sanatorium, I have recommended and will continue to recommend your sanatorium to my family, friends and acquaintances. I wish you prosperity and grateful clients from the bottom of my heart.Answer from Spa Hotel Central
Dear Mrs. Schmidt, we sincerely thank you for the excellent assessment of our employees! We really appreciate your praise!
Positives
Great pool and jacuzziNegatives
Everything is fine, no negativityAnswer from Spa Hotel Central
Dear Mr. Lacko, we are very glad that you enjoyed your stay at our hotel!
Positives
I really liked the efficiency in prescribing treatment, they are very attentive to wishes, in case of a breakdown in the room, everything is fixed, replaced, very clean, bed and towels are changed regularly.Negatives
I didn’t like the monotonous menus; sometimes one product was listed (pike), but they received a different fish fillet. Then why is the sauna paid, this should already be included in the standard.Answer from Spa Hotel Central
Dear Mrs. Zinn, thank you for your good rating of our hotel! As for nutrition, we present dietary therapeutic food with a slightly limited calorie content. There is always a choice - meat, poultry, fish, vegetarian dish. In addition - vegetable salads, sweet dishes, ice cream, tea. Our hotel houses clients of different faiths who take the sauna separately (Muslims, Jews.../). To avoid conflicts, the sauna is provided separately for a nominal fee.
Positives
It was an unforgettable vacation and treatment. If there is an opportunity, we will definitely come again to this sanatorium (hotel). We traveled to Karlovy Vary in three cars (11 people). Each family chose their own hotel (everyone was in a different hotel). And all our friends, having visited us, said that our place is the best. They said that they would book their next trips and stays at Central, and even our friends advised other Odessa residents to book this sanatorium. I also want to say a special thank you to the staff for their care and understanding. Our journey was 1800 km, we were accommodated very quickly, provided with everything we needed, we arrived in the evening at the end of the working day, and they even brought a doctor from home to the sanatorium especially for us, so that we would not waste time and could begin procedures and treatment immediately in the morning. Then they fed us. In the room we found everything we needed for relaxation and comfort... from small things (shoe spoons, needle threads) to a safe for storing valuables and documents), everything was thought out to the smallest detail. SUPER!!!! "Central" is the best!!!! Swimming pool, jacuzzi, billiards... everything cannot be described. You definitely need to be there to understand how great it is... We recommend it to everyone!!!Answer from Spa Hotel Central
Dear Mr. Golub, we sincerely thank you for your EXCELLENT assessment of our hotel and staff! We really appreciate your praise!!!
Positives
The quality of service in the hotels is at the highest level, very positive and friendly staff. I would like to come back again!Answer from Spa Hotel Central
Dear Mrs. Stepanova, thank you very much for your positive assessment of our hotel and staff! We hope that you will return to us again!
Positives
Nice hotel, very friendly staff, great food. Always my pleasure!Answer from Spa Hotel Central
Thank you for your review, Ms. Elvira. We hope to see you again!
Positives
The staff is extremely friendly in all areas.Negatives
It would be very good if all meals were served as a buffet. All treatments except the massages were carried out by friendly and competent staff. Unfortunately the bar is not occupied. Getting to the hotel is very difficult. A route map or precise information for the navigation system would be desirable. It would also be very good if more German or English were spoken.Answer from Spa Hotel Central
Dear Mr. Sanguinet, Therapeutic nutrition requires a balanced calorie intake. Therefore, the main courses are served according to the menu. Salads and desserts buffet style. The hotel is located in the middle of the spa zone and is very easy to find. The hotel staff is working on speaking German and English... Thank you for visiting our hotel and for your review!
Positives
We rested in the sanatorium from February 9 to February 18, 2024. We had not just a good holiday, but an excellent holiday!!! The hotel is located in the very historical center of Karlovy Vary. It's a three-minute walk to the springs. We had a room with a balcony overlooking the city, a very beautiful view! The room is very clean and comfortable, decorated in an old style. Cleaning every day. Over the course of nine days, our bed sheets were changed several times and towels were changed every day. Qualified doctor Anastasia Khlevich prescribed a course of necessary medical procedures (classical massage, paraffin wraps, baths, pneumoacupuncture, peat wrapping, massage on a water bed, inhalations, carbon dioxide baths, lymphatic drainage massage) Three meals a day: buffet plus a choice of main dishes in an assortment to order. Lots of fruits and delicious desserts. The service staff at the hotel is top notch, attentive and friendly. The hotel has a swimming pool and a jacuzzi. Also a gym. I vacationed with my 11-year-old daughter, she also liked everything. We will definitely come again.Answer from Spa Hotel Central
Dear Snezhana, we sincerely thank you for your excellent assessment of our hotel and staff! We really appreciate your praise!
Positives
Rest and treatment in the Central sanatorium from 28.01. to 02/11/2024 very satisfied. The doctor is friendly and attentive, the staff is caring and responsive, the treatment schedule was convenient, I never stood in line, I liked the food, the service was also beyond praise.Answer from Spa Hotel Central
Dear Mrs. Shvets, we are very glad that you are satisfied, and thank you for your high assessment of the work of our staff!
Positives
The Central sanatorium is my favorite in Karlovy Vary, everything here is at the highest level! A qualified and very sincere doctor Anastasia will select for you the best procedures, food and water sources suitable for you. The girls during the procedures are very kind and knowledgeable in their field. The cook prepares a variety of and very tasty dishes 5+. Served by very good staff 5+. The rooms are cleaned every day at a time convenient for you, always smells nice. I relax here every year and am very happy with everything!!! I can recommend it 💯Negatives
—————Answer from Spa Hotel Central
Dear Yulia, we thank you from the bottom of our hearts for your wonderful review! We work hard to make our guests feel at home and come back to us again and again!
Positives
I am very glad that I chose the Central Hotel for my vacation. I liked everything. This hotel will be my best hotel in Karlovy Vary. The quality of treatment, accommodation and food is all at a high level. Everything corresponds to the hotel levelNegatives
NoAnswer from Spa Hotel Central
Dear Mrs. Portnaya, we sincerely thank you for your high assessment of the treatment, accommodation and food at our hotel! We hope that you will return to us again!
Positives
Everything was very good.Answer from Spa Hotel Central
Thank you for your review, Mr. Patrik!
Positives
Many thanks to all the hotel staff for creating a cozy atmosphere! Cleanliness, carpeting, historical photographs are beyond praise! High-quality room cleaning, timely change of towels and bed. Delicious pre-selected dishes, calm music and very professional and polite restaurant staff! Special thanks to the medical staff for their patience, attentiveness and professionalism. I would especially like to highlight nurse Ira’s energy and attention to her patients. Huge respect to the director and all the hotel staff!Answer from Spa Hotel Central
Dear Andrey, we sincerely thank you for your excellent assessment of the work of our staff! We really appreciate your praise!
Positives
Everything was good, warm, cozy. Spacious, respectable hotel with a solid design. The staff is friendly. The pool is open all day. The food is made to order, not too varied, but quite high quality and tasty. The procedures are standard for Karlovy Vary.Answer from Spa Hotel Central
Dear Mrs. Braginski, thank you for your friendly assessment of our hotel, staff, food and treatment! We hope that you will return to us again!
Positives
The cook cooks very tasty, home-style food. Many thanks to all the staff and medical workers.Negatives
The only thing is that you need to change the coffee beans in the restaurant. The coffee was very bitter.Answer from Spa Hotel Central
Dear Mrs. Andrianova, thank you very much for your positive assessment of the work of our staff! The taste of coffee is subjective.
Negatives
We hoped for an “unforgettable New Year’s Eve” and we “got it”: - the kitchen on December 31st worked “as usual” until 19.30; - New Year’s dinner was marked (from other dinners) with a plate (one for everyone - “those who didn’t have time are late”) with scraps of red fish (the kind of scraps that are usually sold at the lowest price); - the buffet (promised by Ivan Ivanovich instead of New Year's dinner) at 23.00 on December 31st consisted of “unforgettable” kebabs: bread + cucumber (in different variations - salted or fresh) + bread + unfortunate half-dead Spanish olive. On one plate there were also kebabs with smoked sausage and some kind of stale cheese, but we didn’t understand that that was “all”, so... we didn’t get it.... - there was no music in the “lounge” at all (the staff puffed and said “the audio system doesn’t work”), so on New Year’s Day we were left without even music; - a couple of dead artificial trees at the entrance were apparently supposed to “convey the New Year’s mood,” which, to our great amazement, we never felt, so we were very upset, - the towels in the spa were ALL full of holes, without exception, - .... In general, we entertained ourselves as best we could... Of course, we will NEVER return to this hotel again and do not recommend it to others! (I will send a video of one of the “dinners” in another letter.) In general, there was a strong feeling of “cruel savings in everything” - it was very unpleasant, to put it delicately.Answer from Spa Hotel Central
Dear Mrs. Poddubnaya, the Central Hotel is a medical hotel, where clients follow a certain regime and dietary nutrition. We did not present an unforgettable New Year's Eve and did not charge for a special show and service. They invited their clients to a flute of champagne and fireworks, which you did not mention. Of course, if you take advantage of the unlimited amount of free champagne, the artificial Christmas trees may seem dead, the olives half-dead, and not Italian like your partner, a respected accompanied Italian. Maybe you shouldn’t drink unlimited amounts of champagne, like you did? Let's remember a good proverb: Don't look a gift horse in the mouth! We will be very glad the next time you plan an unforgettable New Year's Eve in another hotel.
Positives
We lived at the Central Sanatorium for 12 days. We received quality treatment. Many thanks to the hotel staff. I'll start with the doctor. Anastasia is an experienced, responsive doctor. She chose the right treatment and drinking course. I literally felt an improvement in my health after a couple of days. Thank you very much. The reception staff helped us with everything. Alexandra, sensitive and responsive, helped us instantly. The restaurant surprised us with delicious and varied dishes. Especially fish ones. We will definitely come back on vacation again and for a longer period. I recommend to everyone. You will be very pleased. Thank you all.Answer from Spa Hotel Central
Dear Mrs. Ruzimetova, thank you for your high assessment of the work of our staff! We are very glad that you liked everything and gained strength! See you!
Positives
I liked everything: the staff (Alexandra at the reception is a great professional in her field), treatment, location. The food was mostly tasty. There was a very tasty New Year's dinner. The pool was warm. I would also like to note the very convenient punctual transfer from the Sanatoriums company: from home to the sanatorium and back.Negatives
We noticed only two minuses: Insufficient lighting in the room and tasteless croissants at breakfastAnswer from Spa Hotel Central
Dear Mrs. Felk, we sincerely thank you for your excellent assessment of the work of our staff! We hope that you will return to us again!
Positives
Very good location, very friendly and competent staff, very nice rooms, good breakfast. I'd love to come back.Negatives
Kitchen could be better. But acceptable compared to other hotels in Karlovy VaryAnswer from Spa Hotel Central
Dear Mr. Meyer, thank you for the positive review of our staff and hotel! Goodbye!
Positives
The hotel staff is friendly and positive, responds quickly and solves all your wishes, I really liked the food in the restaurant, the treatments and massages (massage therapist Igor) were of high quality.Answer from Spa Hotel Central
Dear Mr. Babin, thank you for your high appreciation of the work of our staff!
Positives
Great job Evgeniy!!!Negatives
Incompetence of a massage therapist from St. Petersburg (not a classic massage, but a massage with a towel on the client’s back). And he massaged through a towelAnswer from Spa Hotel Central
Dear Mr. Yagorenko, the massage therapist used a towel to warm up the muscles and only at the beginning of the massage /2 min/. You could refuse or ask to replace the massage therapist, but you reported this to the reception 15 minutes before leaving the hotel and it was not possible to correct the situation. On your next visit, with permission, we will give you several gratis massages.
Positives
I chose this sanatorium for the second time in a month and a half. I like the location and staff.Negatives
The food was worse, probably due to the lack of staff. On the weekend, due to the influx of customers, they simply gave it their all. It’s monotonous, surprisingly, compared to my first visit in November.Answer from Spa Hotel Central
Dear Mrs. Khmarova Tetart, our restaurant has a 14-day Lazen menu, where every day there are two first and four second main courses, not counting cold salads and dessert, i.e. every day new menu! We consider this sufficient.
Positives
We were there for 9 days from 10.25-23-0.3.11.23 Very pleased. Cleaning and change of towels and linen are excellent. Nice atmosphere and service. Thank you for the good service.Negatives
NoAnswer from Spa Hotel Central
Dear Zhanara, thank you for your good assessment of the work of our staff!
Positives
Thanks to all the hotel staff for creating a homely atmosphere! Cleanliness throughout the hotel, despite the fact that there is carpet everywhere!) Daily cleaning, frequent change of towels and bed (408 - thanks to Natasha). Quiet, good sound insulation (408). Delicious dietary cuisine in a beautiful restaurant with wonderful music and polite, friendly service! Convenient location of the hotel, everything is close! Special thanks to the medical staff, they treat them like long-awaited patients! We left rested in both soul and body! Respect and respect to the hotel management!Answer from Spa Hotel Central
Dear Valentina, we sincerely thank you for your excellent assessment of the work of our staff!!! We are very glad that you felt at home!!!
Positives
Everything was great! Happy to come back!Answer from Spa Hotel Central
That's great!
Positives
This is my third time staying at this hotel. Everything is great: location, staff and accommodation. The food is good.Answer from Spa Hotel Central
Уважаемая госпожа Абдирова, мы очень рады, что Вы опять выбрали наш отель! Желаем Вам крепкого здоровья!
Positives
We are very pleased with our stay at your hotel and treatment! It was very cozy, warm, treatment without a queue, by appointment. Very polite, friendly hotel staff, delicious food! We really liked it, thank you for the excellent service!!Answer from Spa Hotel Central
Уважаемый господин Рогальский, мы очень рады, что Вы довольны пребыванием и лечением в нашем отеле! Надеемся, что Вы опять вернетесь к нам!
Positives
Very cozy, delicious, warm, no queues - by appointment, very friendly and helpful hotel staff! We are very pleased, thank you for your wonderful workAnswer from Spa Hotel Central
Уважаемая госпожа Литвиненко, огромное Вам спасибо за высокую оценку труда нашего персонала! Мы очень рады, что Вам понравилось в нашем отеле!
Positives
I liked everything very much, convenient location, delicious food, friendly staffAnswer from Spa Hotel Central
Уважаемая госпожа Ковалова, благодарим Вас за высокую оценку нашего отеля!