references
Positives
Good afternoon. I was very pleased to relax at the Central Sanatorium. Everything was great and at a high level. Very tasty and well prepared food. Special thanks to the hotel chefs for this. And the staff is very polite and attentive to all hotel guests The procedures were carried out very well and carefully. The rooms were cleaned every day. Thanks again for everything. I want to come to this hotel again. With UV.Roman.
Answer from Spa Hotel Central
Dear Roman, thank you for your positive assessment of our hotel and staff. I conveyed your feedback to the kitchen staff, maids, and nurse so that they know how much the guests respect their hard work. It made them very happy and motivated them to work even harder. I am very glad that you liked our hotel and want to return. See you!
Positives
A very beautiful old-style hotel, clean and cozy with very friendly staff, food at the highest level. You can only admire the hotel building from the inside.. Quiet, calm, cozy and the smile of the staff.. what else is needed in a sanatorium.. the treatment is excellent, no queues, no obstacles and everything is at the highest level.. simply lovely..Negatives
Car parking is very expensive..the time for visiting the pool until 19.00 hours is advisable to extend..longerAnswer from Spa Hotel Central
Уважаемая Марина, я очень рада, что Вы довольны работой нашего персонала, питанием, обстановкой в отеле. Мы все как одна команда стремимся сделать максимум для удовольствия наших гостей. Что касается парковки, надо учесть, что наш отель находится в курортной зоне и мы оплачиваем немалые деньги за паркоместа городу Карловы Вары. Это конечно отражается в цене парковки для наших гостей. Бассейн открыт с 8 до 19 часов, значит весь день.
Positives
Great staff, cleanliness, location of the hotel. Will definitely come back.Negatives
NoAnswer from Spa Hotel Central
Уважаемая Наталья, большое спасибо за положительную оценку нашего отеля и персонала. Я рада, что Вам понравилось в нашем отеле и хотите вернуться. До встречи!
Negatives
They didn’t return my money for the 3 days I didn’t rest thereAnswer from Spa Hotel Central
Уважаемый Равшан, согласно условиям отмены брони 0-2 дня до заезда взимается сумма путевки в полном размере.
Positives
We didn't have any problems during our entire stay. Very friendly staff, towels changed every day. Polite kitchen staff. The food was always tasty and fresh. The medical workers did their job perfectly. Thank you all very much. If we get together again, it will be only to youAnswer from Spa Hotel Central
Уважаемая Елена, огромное спасибо за положительную оценку нашего отеля и персонала. Я передала Ваш отзыв работникам кухни, горничным, медсестре, чтобы знали о том, как гости уважают их нелегкую работу, Их это очень обрадовало и мотивировало работать еще интенсивнее. Всего Вам доброго!
Positives
I liked everything. The staff is very polite and willing to solve unexpected problems. The location is excellent. The pool and treatment are up to par. The food is very tasty and varied. Very clean everywhere. the rooms are always in order. I'll be back!Answer from Spa Hotel Central
Уважаемая Ольга, благодарю Вас за Вашу положительную оценку нашего отеля и персонала. Я очень рада, что Вам понравилось в нашем отеле и Вы хотите вернуться. До встречи!
Positives
Very friendly staff. Everyone does their job wellNegatives
According to your videos, it was said that the pool is filled with mineral water. This is unfortunately not the case. And this also does not apply to the hotel rating, but rather to you, Sanatoriums.com. Do you offer transfer from the door of the house to the door of the hotel. Very good service. But somehow it’s not worked out to the end. For example, the conditions of any hotel provide for check-in + - at 14:00 and check-out at 11:00. The transfer can arrive in the evening and pick up early in the morning. So it turns out that almost a day is lost for which the guests paid. And another thing that happened to us: we had the same booking number, but we were put on different buses home. This is not stated in the terms of the contract. And in general this is not normal. This is a wish, if you cooperate with them, it would be great if the quality of the transfer matches your quality. But I can’t complain about your quality.Answer from Spa Hotel Central
Уважаемая Лидия, я рада, что Вы довольны нашим персоналом. Что касается бассейна, он наполнен простой водой. Его температура 26 градусов Цельсия соответствует санитарным нормам. На сайте sanatoriums.com нет и никогда не было информаци о том, что наш бассейн наполнен термальной или минеральной водой. В видео о отеле даже говориться, что вода в бассейне простая, Вы ошиблись.
Positives
Top hotel, top staff, top performanceAnswer from Spa Hotel Central
Vielen Dank für die ausgezeichnete Bewertung unseres Hotels.
Positives
Good afternoon. I have stayed in different hotels and have the opportunity to compare. Until now, all the staff are in front of me, like my own 🏠 home. Everything is wonderful: medical care, and all the staff: waitresses, especially Lyuba and Sveta, reception: Sasha and Sasha, cooks. Thank you very much.Negatives
But I would like the administration to pay attention to the balneo treatment staff and the massage therapist. I would like the water in the pool to be heated and to increase the size of the jacuzzi. Otherwise, everything is great.Answer from Spa Hotel Central
Уважаемая Светлана, я очень рада, что Вам понравилось в нашем отеле. Да, Сашу и Сашу любят все гости. Они работают на 200%! Что касается температуры воды в бассейне, она соответствует санитарным нормам /26 градусов Цельсия/.
Positives
I really liked the staff. Polite, correct people.Negatives
Add light inside buildings. The corridor is a bit dark. There are not enough natural home flowers. The carpets are old, it seems to me that they need to be changed. The inside of the buildings needs to be modernized. We hope the doctor will always be on schedule.Answer from Spa Hotel Central
Уважаемая Кулдархан, благодарю Вас за Вашу положительную оценку нашего отеля и персонала.
Positives
I’m very pleased, I had a fabulous rest!Negatives
The pool is only open until 19:00 and the sauna is paid for.Answer from Spa Hotel Central
Уважаемая Любовь, благодарю Вас за Вашу максимальную оценку нашего отеля и персонала.
Positives
Treatments very good. No waiting times. The staff very good. The staff in the restaurant and reception were also very friendly but only spoke Russian. Thank God there are good apps.Negatives
Every day the same salad for lunch and dinner, always the same music. Sausage, cheese always the same for 2 weeks. The hotel director was very unfriendly towards guests and staff.Answer from Spa Hotel Central
Sehr geehrter Herr Martens-Brender, vielen Dank für die positive Bewertung unseres Hotels /Behandlungen, Personal in Restaurant und Rezeption/. Wass betrifft die Verpflegung, die meisten Gäste sind zufrieden.
Positives
Very good food and the hotel location is very convenientNegatives
If you take 18 procedures, you will only get 3 underwater massages, I would like more, but other procedures are also goodAnswer from Spa Hotel Central
Уважаемая Дарья, я очень рада, что Вы хорошо покушали в нашем отеле. Что касается процедур, наш отель предоставляет большое количество процедур. Врач при первой консультации или осмотре назначает те процедуры, которые подходят непосредственно этому гостю, исходя из текущего состояния и диагноза гостя.
Positives
The best hotel. The staff is top notch, nurse Anna, doctor Anastasia, receptionist all Alexandra and Vladimir. The waitress girls Lyubochka and Svetochka always provided top-notch service. The rooms, food, beds are luxurious. The location is the best. The hotel director is very friendly, Ivan Ivanovich was always interested. The cleaning was excellent. Everything is fine. I will come again more than once. We rested at home. Thank you very much everyone for a wonderful vacation!!!Negatives
Everything was amazing. Nothing bad was found.Answer from Spa Hotel Central
Уважаемая Елена, я очень рада, что Вам понравилось ВСЕ в нашем отеле. Огромное спасибо за Вашу положительную оценку!
Positives
Everything was good, beautiful city , beautiful weather, nice location of hotel. Thanks for transferring us. All employees try to making our time in sanatorium productive and comfortable. Thanks.Negatives
Only one comment : all towels was very bad conditions( grey color and some was broken) I understand, now it’s very hard financial time. I wish next year we not be have any concerns.Answer from Spa Hotel Central
I am very glad that you liked our hotel. All the staff really do their best for the well-being of our guests. If it's towels, we apologize for the oversight.
Positives
Good location, super staffNegatives
Monotonous food is not 4 stars, the assortment is not what the sanatorium shows in commercialsAnswer from Spa Hotel Central
Уважаемый Сергей, благодарю Вас за положительную оценку нашего отеля и персонала.
Positives
Calm environment, friendly staff, good treatments. Nice pool and jacuzzi, open all day, convenient. Everything corresponds to the level of such a hotel.Answer from Spa Hotel Central
Уважаемая Тамара, огромное спасибо за Вашу положительную оценку.
Positives
Location of the sanatorium. The work of administrators, waiters (not all) and a nurse, just not the main one.Negatives
I don't want to spoil the mood with bad memories... . We got infected with Covid and stayed in our room. There was no compensation for the procedures and they didn’t even give me a certificate to give to the family doctor upon arrival home... .Positives
Location, room cleaning, kettle in the room, good friendly cleaners, nice women at the reception. Good internet signal. The bed is comfortable.Negatives
The procedures do not correspond to those shown on the Sanatoriums.com website; half of the procedures are missing. I specifically chose the sanatorium based on the procedures and quality of treatment. I think this is a scam! It is not you, the Sanatoriums company, nor the hotel itself that is updating the procedures. In the hotel itself, in their book there are also procedures that have not been seen for a long time! The doctor is only there to prescribe procedures and water, although completely different information is posted in the elevator. Those who want to be treated, this hotel is not for you! It's more like a spa hotel, and even then it's not the best! The breakfasts only got a little better after the film festival started. And even after this, the breakfasts leave much to be desired. For dinner there is a small selection of dishes; they bring barely warm dishes, prepared in the morning, and not always of good quality. One spoonful of mashed potatoes spread on a plate is a laugh, our children eat more! The waitresses very quickly take away plates and cups from under our noses, sometimes even clean ones. The pool and jacuzzi are only open until 7 pm, a couple of days the jacuzzi was not working at all. Sauna is available for a fee for hotel residents. At the reception Sasha is very incompetent, not always ready to help, one example: when I asked to call my tour. company, he said that we have no connection with the Sanatoriums company, then a girl came and helped me. I was dissatisfied with the tour. agency and hotel, although I paid a lot of money!Answer from Spa Hotel Central
Добрый день! Отель предоставляет большое количество процедур. Врач при первой консультации или осмотре назначает те процедуры, которые подходят непосредственно этому гостю исходя из текущего состояния и диагноза гостя. Отель предлагает большой выбор вкусных, полезных блюд в рамках лечебного питания. Все продукты очень свежие. Просим обратить ваше внимание на видео-отзывы наших клиентов, которые на 100% подтверждают эти факты. Видео-отзывы размещены на нашей странице в соцсети Facebook.
Positives
The entire staff at the “Central” sanatorium works successfully. Starting with the receptionist Alexander and further - all the services. We think that this is a huge merit of director Ivan Ivanovich: an intelligent, tactful, competent, professional person. In the midst of his worries, he does not forget that he serves people and he really serves them, thank you very much. In such difficult times, the business has survived, is developing, and may God grant success to this business. Thank you for the three weeks spent in this sanatorium, personally to Ivan Ivanovich - separately.Negatives
Where there is live work, you can always find shortcomings. Let's see the best.Answer from Spa Hotel Central
Уважаемая Ида, добрый день! Благодарим Вас за добрый и такой чистосердечный отзыв! А Ваш видео-отзыв, который Вы любезно согласить дать, - размещен на Фейсбук-странице нашего отеля. Мы благодарим Вас и снова с большим нетерпением ждем Вас на отдых и оздоровление!
Positives
Good location and facilities, very nice and helpful staffAnswer from Spa Hotel Central
Sehr geehrte Christine, vielen Dank für die positive Bewertung unseres Hotels.
Positives
Everything went well! The nutrition procedures are all wonderful!Answer from Spa Hotel Central
Уважаемый Виктор, мы очень рады, что Вам понравилось в нашем отеле.
Positives
Very good location, right in the center, near the theater and square. Very nice staff. The atmosphere is homely. The food is delicious and the chef caters to any dietary requests. Nice rooms, there is a kettle. It's nice to have tea in your room in the evening. I recommend this hotel!Negatives
The pool is only open until 19. And sometimes you want to go for a swim after dinner.Answer from Spa Hotel Central
Уважаемая Людмила, от всего сердца благодларим Вас за такой замечательный отзыв. По поводу бассейна - да, есть режим работы. Ведь сам бассейн нужно чистить, персоналу убирать в раздевалках и душевых это делается ежедневно, нужно проветривать помещение, производить санитарно-гигиенические процедуры. Мы все делаем с соблюдением санитарно-гигиенических норм и все для максимального комфорта и безопасности наших дорогих гостей.
Positives
Thank you for the very pleasant communication of the staff in the restaurant and during the procedures!Negatives
The cleaning of the room was disgusting, we stayed at the hotel for 14 days, and the bed linen was changed for the first time only on the 9th day of our stay, and then only after contacting the reception several timesAnswer from Spa Hotel Central
Добрый день, Вадим! Уборка номеров производится 1 раз в 3 дня. На протяжении всего периода вашего проживания на дверях была табличка «Не беспокоить». На основе этого сотрудники нашего отеля не заходили в ваш номер для процесса его уборки. Для нас важно соблюдать все пожелания клиента. Сотрудник отеля не имеет права войти в номер, Мы уточнили, что в период вашего проживания вы не обращались на рецепцию, чтобы наши сотрудники убрали ваш номер.
Positives
I really liked the service of the staff: friendliness, responsiveness and quick resolution of all issues that arose. Thanks to all the staff, both at the reception and in the dining room and to the doctors. We didn’t expect that a doctor would be waiting for us on the day of arrival. We were pleasantly surprised. Once again many thanks to them! I really liked the hotel's facilities. Swimming pool, fitness, billiards, tennis - everything is open and can be used at any time. The location is very convenient and there is a beautiful view from the balcony.Negatives
The food is very monotonous, there are no fruits, no vegetables, no good buffet. So that in the Czech Republic there is no ordinary cottage cheese and a variety of sausages for breakfast! Such savings for our money are outrageous. And it’s time for your website to change the description of the dining room in the film so that people don’t buy into the luxurious food and baked goods!!! Not all German programs are shown on TV and it is not possible to tune them. The pillows are very uncomfortable. But as I understand it, the director doesn’t care about this. We stayed in different hotels in Karlovy Vary, so there is something to compare with.Answer from Spa Hotel Central
Добрый день, Ольга! Относительно завтраков и наличия творога, - в ресторане отеля ежедневно подается на завтрак незернистый творог и йогурт двух видов обычный и фруктовый. Допускаем то, что возможно из-за большого ассортимента блюд вы не заметили творог. В нашем отеле стандартные антиаллергические синтепоновые подушки, с максимальноно комфортным наполнителем и размером для шейных суставов.
Positives
I would like to note the excellent service in the restaurant. This is the merit of Lyuba and Sveta. THE QUALITY OF ROOM CLEANING IS HIGH. We were touched by the attention of SASHA who works at reception.Negatives
I wish the breakfast was more variedAnswer from Spa Hotel Central
Уважаемая Анна, огромное Вам спасибо за положительную оценку нашего отеля и персонала.
Positives
I liked it very much, I recommend itAnswer from Spa Hotel Central
Уважаемая Анна, спасибо большое за Ваш отзыв. Будем ждать снова встречи с Вами! Интеротель Централ
Positives
I would like to say a special thank you to the chefs and waiters of the restaurant. The food is particularly tasty, delicious and cooked and served to a high standard. It's worth coming to the hotel just for the food. The hotel staff is friendly. During the spa treatments, everything possible is done for the patient. I have asked several times to change the times in my treatment plan and my requests have been granted. I really liked the massage, high quality and with a creative approach, namely massage with accompanying music. The general atmosphere in the hotel allows for good relaxation and peace. A luxurious interior design in the lobby and restaurant. The pleasant accompaniment music while eating also allows for a good state of mind. I wish everyone all the best!Answer from Spa Hotel Central
Liebe Elena, wir bedanken uns bei Ihnen für die wunderbare Bewertung unseres Hotels und wünschen Ihnen auch alles Gute!!!
Positives
Special thanks to the chefs and waiters of the restaurant: the food is incredibly tasty, delicately prepared and served with great quality. For the sake of such food, it was already worth staying in this hotel. Friendly staff. During the procedures, everything possible is done for the patient; I asked Kr several times to change the schedule of procedures and they accommodated me. I liked the massage, which was carried out with high quality, with a creative approach, for example: playing music that was pleasant to the patient during the procedures. The general atmosphere in the hotel is conducive to relaxation and peace. Rich interior in the lobby and restaurant. Pleasant music while eating also contributes to a comfortable state. I wish everyone the very best.Answer from Spa Hotel Central
Уважаемая Елена, спасибо большое за выбор нашего отеля и за такой приятный отзыв. Будем ждать Вас у нас снова! Интеротель Централ