references
Positives
Very good food and the hotel location is very convenientNegatives
If you take 18 procedures, you will only get 3 underwater massages, I would like more, but other procedures are also good
Answer from Spa Hotel Central
Уважаемая Дарья, я очень рада, что Вы хорошо покушали в нашем отеле. Что касается процедур, наш отель предоставляет большое количество процедур. Врач при первой консультации или осмотре назначает те процедуры, которые подходят непосредственно этому гостю, исходя из текущего состояния и диагноза гостя.
Positives
The best hotel. The staff is top notch, nurse Anna, doctor Anastasia, receptionist all Alexandra and Vladimir. The waitress girls Lyubochka and Svetochka always provided top-notch service. The rooms, food, beds are luxurious. The location is the best. The hotel director is very friendly, Ivan Ivanovich was always interested. The cleaning was excellent. Everything is fine. I will come again more than once. We rested at home. Thank you very much everyone for a wonderful vacation!!!Negatives
Everything was amazing. Nothing bad was found.Answer from Spa Hotel Central
Уважаемая Елена, я очень рада, что Вам понравилось ВСЕ в нашем отеле. Огромное спасибо за Вашу положительную оценку!
Positives
Everything was good, beautiful city , beautiful weather, nice location of hotel. Thanks for transferring us. All employees try to making our time in sanatorium productive and comfortable. Thanks.Negatives
Only one comment : all towels was very bad conditions( grey color and some was broken) I understand, now it’s very hard financial time. I wish next year we not be have any concerns.Answer from Spa Hotel Central
I am very glad that you liked our hotel. All the staff really do their best for the well-being of our guests. If it's towels, we apologize for the oversight.
Positives
Good location, super staffNegatives
Monotonous food is not 4 stars, the assortment is not what the sanatorium shows in commercialsAnswer from Spa Hotel Central
Уважаемый Сергей, благодарю Вас за положительную оценку нашего отеля и персонала.
Positives
Calm environment, friendly staff, good treatments. Nice pool and jacuzzi, open all day, convenient. Everything corresponds to the level of such a hotel.Answer from Spa Hotel Central
Уважаемая Тамара, огромное спасибо за Вашу положительную оценку.
Positives
Location of the sanatorium. The work of administrators, waiters (not all) and a nurse, just not the main one.Negatives
I don't want to spoil the mood with bad memories... . We got infected with Covid and stayed in our room. There was no compensation for the procedures and they didn’t even give me a certificate to give to the family doctor upon arrival home... .Positives
Location, room cleaning, kettle in the room, good friendly cleaners, nice women at the reception. Good internet signal. The bed is comfortable.Negatives
The procedures do not correspond to those shown on the Sanatoriums.com website; half of the procedures are missing. I specifically chose the sanatorium based on the procedures and quality of treatment. I think this is a scam! It is not you, the Sanatoriums company, nor the hotel itself that is updating the procedures. In the hotel itself, in their book there are also procedures that have not been seen for a long time! The doctor is only there to prescribe procedures and water, although completely different information is posted in the elevator. Those who want to be treated, this hotel is not for you! It's more like a spa hotel, and even then it's not the best! The breakfasts only got a little better after the film festival started. And even after this, the breakfasts leave much to be desired. For dinner there is a small selection of dishes; they bring barely warm dishes, prepared in the morning, and not always of good quality. One spoonful of mashed potatoes spread on a plate is a laugh, our children eat more! The waitresses very quickly take away plates and cups from under our noses, sometimes even clean ones. The pool and jacuzzi are only open until 7 pm, a couple of days the jacuzzi was not working at all. Sauna is available for a fee for hotel residents. At the reception Sasha is very incompetent, not always ready to help, one example: when I asked to call my tour. company, he said that we have no connection with the Sanatoriums company, then a girl came and helped me. I was dissatisfied with the tour. agency and hotel, although I paid a lot of money!Answer from Spa Hotel Central
Добрый день! Отель предоставляет большое количество процедур. Врач при первой консультации или осмотре назначает те процедуры, которые подходят непосредственно этому гостю исходя из текущего состояния и диагноза гостя. Отель предлагает большой выбор вкусных, полезных блюд в рамках лечебного питания. Все продукты очень свежие. Просим обратить ваше внимание на видео-отзывы наших клиентов, которые на 100% подтверждают эти факты. Видео-отзывы размещены на нашей странице в соцсети Facebook.
Positives
The entire staff at the “Central” sanatorium works successfully. Starting with the receptionist Alexander and further - all the services. We think that this is a huge merit of director Ivan Ivanovich: an intelligent, tactful, competent, professional person. In the midst of his worries, he does not forget that he serves people and he really serves them, thank you very much. In such difficult times, the business has survived, is developing, and may God grant success to this business. Thank you for the three weeks spent in this sanatorium, personally to Ivan Ivanovich - separately.Negatives
Where there is live work, you can always find shortcomings. Let's see the best.Answer from Spa Hotel Central
Уважаемая Ида, добрый день! Благодарим Вас за добрый и такой чистосердечный отзыв! А Ваш видео-отзыв, который Вы любезно согласить дать, - размещен на Фейсбук-странице нашего отеля. Мы благодарим Вас и снова с большим нетерпением ждем Вас на отдых и оздоровление!
Positives
Good location and facilities, very nice and helpful staffAnswer from Spa Hotel Central
Sehr geehrte Christine, vielen Dank für die positive Bewertung unseres Hotels.
Positives
Everything went well! The nutrition procedures are all wonderful!Answer from Spa Hotel Central
Уважаемый Виктор, мы очень рады, что Вам понравилось в нашем отеле.
Positives
Very good location, right in the center, near the theater and square. Very nice staff. The atmosphere is homely. The food is delicious and the chef caters to any dietary requests. Nice rooms, there is a kettle. It's nice to have tea in your room in the evening. I recommend this hotel!Negatives
The pool is only open until 19. And sometimes you want to go for a swim after dinner.Answer from Spa Hotel Central
Уважаемая Людмила, от всего сердца благодларим Вас за такой замечательный отзыв. По поводу бассейна - да, есть режим работы. Ведь сам бассейн нужно чистить, персоналу убирать в раздевалках и душевых это делается ежедневно, нужно проветривать помещение, производить санитарно-гигиенические процедуры. Мы все делаем с соблюдением санитарно-гигиенических норм и все для максимального комфорта и безопасности наших дорогих гостей.
Positives
Thank you for the very pleasant communication of the staff in the restaurant and during the procedures!Negatives
The cleaning of the room was disgusting, we stayed at the hotel for 14 days, and the bed linen was changed for the first time only on the 9th day of our stay, and then only after contacting the reception several timesAnswer from Spa Hotel Central
Добрый день, Вадим! Уборка номеров производится 1 раз в 3 дня. На протяжении всего периода вашего проживания на дверях была табличка «Не беспокоить». На основе этого сотрудники нашего отеля не заходили в ваш номер для процесса его уборки. Для нас важно соблюдать все пожелания клиента. Сотрудник отеля не имеет права войти в номер, Мы уточнили, что в период вашего проживания вы не обращались на рецепцию, чтобы наши сотрудники убрали ваш номер.
Positives
I really liked the service of the staff: friendliness, responsiveness and quick resolution of all issues that arose. Thanks to all the staff, both at the reception and in the dining room and to the doctors. We didn’t expect that a doctor would be waiting for us on the day of arrival. We were pleasantly surprised. Once again many thanks to them! I really liked the hotel's facilities. Swimming pool, fitness, billiards, tennis - everything is open and can be used at any time. The location is very convenient and there is a beautiful view from the balcony.Negatives
The food is very monotonous, there are no fruits, no vegetables, no good buffet. So that in the Czech Republic there is no ordinary cottage cheese and a variety of sausages for breakfast! Such savings for our money are outrageous. And it’s time for your website to change the description of the dining room in the film so that people don’t buy into the luxurious food and baked goods!!! Not all German programs are shown on TV and it is not possible to tune them. The pillows are very uncomfortable. But as I understand it, the director doesn’t care about this. We stayed in different hotels in Karlovy Vary, so there is something to compare with.Answer from Spa Hotel Central
Добрый день, Ольга! Относительно завтраков и наличия творога, - в ресторане отеля ежедневно подается на завтрак незернистый творог и йогурт двух видов обычный и фруктовый. Допускаем то, что возможно из-за большого ассортимента блюд вы не заметили творог. В нашем отеле стандартные антиаллергические синтепоновые подушки, с максимальноно комфортным наполнителем и размером для шейных суставов.
Positives
I would like to note the excellent service in the restaurant. This is the merit of Lyuba and Sveta. THE QUALITY OF ROOM CLEANING IS HIGH. We were touched by the attention of SASHA who works at reception.Negatives
I wish the breakfast was more variedAnswer from Spa Hotel Central
Уважаемая Анна, огромное Вам спасибо за положительную оценку нашего отеля и персонала.
Positives
I liked it very much, I recommend itAnswer from Spa Hotel Central
Уважаемая Анна, спасибо большое за Ваш отзыв. Будем ждать снова встречи с Вами! Интеротель Централ
Positives
I would like to say a special thank you to the chefs and waiters of the restaurant. The food is particularly tasty, delicious and cooked and served to a high standard. It's worth coming to the hotel just for the food. The hotel staff is friendly. During the spa treatments, everything possible is done for the patient. I have asked several times to change the times in my treatment plan and my requests have been granted. I really liked the massage, high quality and with a creative approach, namely massage with accompanying music. The general atmosphere in the hotel allows for good relaxation and peace. A luxurious interior design in the lobby and restaurant. The pleasant accompaniment music while eating also allows for a good state of mind. I wish everyone all the best!Answer from Spa Hotel Central
Liebe Elena, wir bedanken uns bei Ihnen für die wunderbare Bewertung unseres Hotels und wünschen Ihnen auch alles Gute!!!
Positives
Special thanks to the chefs and waiters of the restaurant: the food is incredibly tasty, delicately prepared and served with great quality. For the sake of such food, it was already worth staying in this hotel. Friendly staff. During the procedures, everything possible is done for the patient; I asked Kr several times to change the schedule of procedures and they accommodated me. I liked the massage, which was carried out with high quality, with a creative approach, for example: playing music that was pleasant to the patient during the procedures. The general atmosphere in the hotel is conducive to relaxation and peace. Rich interior in the lobby and restaurant. Pleasant music while eating also contributes to a comfortable state. I wish everyone the very best.Answer from Spa Hotel Central
Уважаемая Елена, спасибо большое за выбор нашего отеля и за такой приятный отзыв. Будем ждать Вас у нас снова! Интеротель Централ
Positives
Sasha (at the reception desk) is the star of the hotel: attentive, smiling, professional in her field.Positives
We only spent 4 days in the hotel. Everything is nice and clean! The hotel staff is very polite, helped with any question. A good pool. The food is delicious, thanks to the chef! Recommended! We would love to come back to the hotel!Answer from Spa Hotel Central
Sehr geehrte Frau Irma, Vielen Dank ! Das ist sehr nett :
Positives
Thank you very much to everyone who made my life a fairy tale! I was there for 2 weeks at the end of November, everything was wonderful. Cleanliness, bed, towels, food, everything is perfect. Thanks to the cook, the waiter girls, thanks for the procedures, for the prosecco for breakfast on weekends, thanks for the help at the reception. Everything is great. If it works out, we will come again.♥️Answer from Spa Hotel Central
Добрый день, Вам большое спасибо за посещение нашего отеля :
Positives
We chose Central and were not disappointed, a wonderful hotel at a good price. Great view from the window and pleasant atmosphereAnswer from Spa Hotel Central
Добрый день, большое Вам спасибо. Мы надеемся, что вы скоро приедете снова. С уважением, администрация отеля Централ
Positives
Great hotel, had a great time! The staff is very professionalAnswer from Spa Hotel Central
Добрый день, большое спасибо. С уважением, администрация отеля Централ
Positives
Polite and responsive staff, hospitable director. The procedures were carried out efficiently. The hotel is centrally located, the rooms are cozy, neat and sparkling clean. Hope to see you next year Thank you very much 😊Answer from Spa Hotel Central
Добрый день, большое Вам спасибо. С уважением и с желанием хорошего дня, администрация отеля Централ
Positives
We only rested for 4 days. Neat, clean, beautiful! Polite staff, they helped with any questions, everyone speaks Russian. The pool is wonderful, the food is very tasty, thanks to the chef! We recommend this wonderful hotel. We'll come again!Answer from Spa Hotel Central
Добрый день, большое спасибо за tакие красивие слова. С уважением, администрация отеля Централ
Positives
The rooms are comfortable, comfortable beds - you sleep with pleasure, a spacious bathroom, delicious full breakfasts. Good location of the hotel relative to attractions. It’s a very beautiful city, I’d like to come back.Answer from Spa Hotel Central
Добрый день, большое Вам спасибо. С уважением, администрация отеля Централ
Positives
Pros: availability of parking at the hotel, smiling and friendly employees, delicious food, good gym, comfortable rooms, jacuzzi, lounge area, live music.Negatives
The only downside is the weak Wi-Fi signal in the room, but this was only on the first day, after contacting everything was fixedAnswer from Spa Hotel Central
Добрый день, большое спасибо. С уважением и с желанием хорошего дня, администрация отеля Централ
Positives
Very friendly staff, nice food, good locationAnswer from Spa Hotel Central
Sehr geehrte Frau Tamara, vielen Dank !! Mit freundlichen Grussen, Interhotel Central