references
Positives
Excellent location of the hotel. The excellent work of all the staff should be noted. The food is very good, excellent quality and variety of dishes. I would especially like to note the work of the staff in the restaurant. I really enjoyed the atmosphere during my short stay at the hotel. Room cleaning is good. I advise you to book rooms in this hotel. I'll definitely come next time.
Answer from Spa Hotel Central
Уважаемая Ольга, благодарим Вас за высокую оценку нашего отеля и персонала! Надеемся, что Вы опять вернетесь к нам!
Positives
Very nice location. Friendly and nice staffNegatives
Sauna against paymentAnswer from Spa Hotel Central
Sehr geehrter Herr Michel, vielen Dank für die positive Bewertung unseres Personals! Unsere Sauna ist privat und bietet die Intimität an, deshalb kostenpflichtig.
Negatives
I would like to say that the bathrobe is not okay (very difficult to find suitable ones) and slippers do not give love at all, as with such poor quality.Answer from Spa Hotel Central
Sehr geehrter Herr Enders, vielen Dank für die positive Bewertung unseres Hotels. Was betrifft Bademäntel, bemühen wir uns allen Wünschen unserer Gäste entgegenkommen, aber manchmal ist es nicht möglich.
Positives
Everything was wonderful, special respect to the transferAnswer from Spa Hotel Central
Уважаемая Эрна, мы очень рады, что Вам понравилось в нашем отеле!
Positives
The location is great! In the very center, everything is close. The service is great!Negatives
Paid saunaAnswer from Spa Hotel Central
Уважаемая Марианна, благодарим Вас за хорошую оценку труда нашего персонала! Наша сауна приватная, обеспечивает интимную обстановку, поэтому платная.
Positives
If I had known in advance that there were no procedures on Saturday and Sunday, I would not have wasted 3 days and, instead of going on Friday, I would have started the procedures on Monday. I am very pleased with the health worker Anya. From all restaurant employeesAnswer from Spa Hotel Central
Уважаемая госпожа Мурадян, спасибо за высокую оценку наших работников. В субботу проводятся процедуры до 15 часов. О том, что в воскресенье не проводятся процедуры, указано на сайте. Желаем Вам всего доброго!
Positives
There was nothing worth mentioning. Thank God we only booked for a weekNegatives
The staff of the hotel, restaurant and in the spa area had no knowledge of German, English or French other than Czech and Russian. Therefore completely unsuitable for spa guests from these countries.Answer from Spa Hotel Central
Sehr geehrter Herr Reiland, derzeit sprechen wirklich nicht alle Mitarbeiter Englisch und Deutsch, aber wir waren bereit, alle Ihre Fragen an der Rezeption und in der Reservierungsabteilung zu beantworten. Das Wichtigste für Sie ist die Qualität der Verpflegung und die Durchführung der Anwendungen. Sie haben nichts dagegen einzuwenden. Wir wünschen Ihnen alles Gute!
Positives
This was my first trip to Karlovy Vary. I really liked the hotel. I sincerely thank director Ivan Ivanovich for organizing excellent accommodation, food and treatment. The hotel staff is friendly and welcoming. Thanks to Alexander and Alexandra for their friendliness and help on how to get where to go. Thanks to the chefs for the deliciously prepared food and to those who served it with love. I thank Elya, Lyuba, Victoria and Sonya for the excellent service. Thanks to Tanya for the excellent cleaning of the room every day. Special thanks to Dr. Anastasia for her comprehensive selection of preventive procedures, useful advice and daily care for my health. I thank nurses Anya, Ira, Yana and massage therapists Mikhail and Dima for their kind and caring hands. I would be happy to return to this hotel if the opportunity arises. I would also like to thank the guides Eleanor and Elena for their high professionalism in their work.Negatives
There are no cons. The only thing I wish was that the pool was open a couple of hours longer.Answer from Spa Hotel Central
Уважаемая госпожа Зубков, благодарим Вас за высокую оценку труда персонала нашего отеля. Мы надеемся. что Вы опять вернетесь к нам!
Positives
Everything was very good!Answer from Spa Hotel Central
Wunderbar!
Positives
Good day everyone! My wife and I stayed at the Central Sanatorium from January 18 to 27 of this year. We were very pleased with the accommodation, food and treatment at this hotel. I would especially like to mention the attending physician Anastasia, Alexandra and Alexander at the reception, the girls and the cook in the restaurant, everyone tried their best during the procedures and did their job efficiently - Yana, Anna, Irina, Dima, Misha and others. The rooms were cleaned efficiently. Due to family circumstances, we had to leave a day earlier, the administration of the hotel and the website SANATORIUMS.COM returned our money without any problems! Thank you, good luck to everyone and health!!!Negatives
No!!!Answer from Spa Hotel Central
Уважаемый господин Шлахт, благодарим Вас за высокую оценку нашей работы, Будем рады вновь встретить Вас в нашем отеле!
Positives
Very good location of the hotel - in the very center of the city, very close to drinking mineral waters. Very nice and cozy rooms (503 and 504). Thank you for meeting us at the airport and for the transfer in both directions. We are also grateful for the excursion to Prague and for the excellent guide. The guide was equal to Wikipedia. :) Pleasant and polite service everywhere - reception, restaurant, medical procedures, cleaning staff in the room. Very tasty food in the restaurant. The service in the restaurant is top class. Both shifts are SUPER! We will come again at the first opportunity.Negatives
There is little light in the room - a bit dark. I had to work on a computer - it was inconvenient. There are no lamps on the ceiling. I had to move one lamp so that there was at least a little more light to the desktop. It is clear that this is a sanatorium for treatment, but business people also relax here.Answer from Spa Hotel Central
Уважаемый господин Дроискис, по просьбе клиентов мы всегда предоставляем дополнительные приборы освещения /настольные лампы и др./. В будущем не стесняйтесь спросить, Благодарим Вас за положительную оценку нашего отеля и персонала!
Positives
Very polite and sociable staff throughout the hotel, it was comfortable throughout the entire 2 weeks. Thank you everyone!Answer from Spa Hotel Central
Уважаемая Ольга, благодарим Вас за хорошую оценку труда нашего персонала! Мы рады, что Вам понравилось у нас.
Positives
Everything was just great. Thank you very much for everything.Answer from Spa Hotel Central
Спасибо большое Вам за хорошую оценку нашего отеля и персонала, уважаемый господин Маршаковский! Надеемся, что Вы вернетесь к нам!
Positives
Hygienic, staff nice, hotel very central. Still not a recommendation!!Negatives
The food was very bad and really inedible, there was only the same salad every day, the food was little and not varied. There was only one type of roll (wheat) so no choice at all. At lunch it felt like there was only water to drink, they didn't have coffee or juice, let alone all day long. I've never experienced that in a hotel before. Treatments weren't great either, I stopped going to the "treatments" in the last few days, if you can even call them treatments. Our massage chair in the living room does much more than these supposed “treatments”. Did the sauna cost money? 1 hour 20€ per person, something like that should be free in a spa hotel! We were very horrified. When we booked it said that the New Year's Eve celebration would be included. However, we were turned away because we hadn't booked for New Year's Eve, which was a shame. So I really wouldn't recommend it to anyone, under any circumstances. And definitely don't come againAnswer from Spa Hotel Central
Sehr geehrter Herr Martirosyan, Sie haben das Hotel über ein Reisebüro gebucht, das Sie auch über die Bedingungen Ihres Aufenthalts im Hotel und Silvesterabendessen informiert hat. Am 31. Dezember haben wir Ihnen das Silvesterabendessen angeboten, Sie haben aber abgelehnt. Es besteht kein Grund zur Beanstandung, wenn Sie nur eine Brotsorte vom schwedischen Buffet gesehen haben. Wir wünschen Ihnen ein erfolgreiches neues Jahr 2023! Beste Grüße
Positives
We had a lot of fun, the staff was very impeccable, the rooms were fully equipped with everything necessary and even more, the cooks tried to give the food the taste of home and they succeeded, especially on New Year’s Eve, the staff worked without rest and gave a great mood to everyone present. Procedures...we feel renewed and transformed. Thank you very much honey for that. staff and their ability to use all technologies available in the hotel. Many thanks to the hotel management for the gift of a fan and a surprise table set for my 60th birthday, once again many thanks for everything to everyone, without exception, at the Central Hotel. I thank the team of the sanatoriums company for everything, for the ease of ordering, for the additional amenities - transfer and excursion to Prague with an excellent guide. You are entitled to only positive reviews and for your help during the order and during the communication process, many thanks to you for everything.Negatives
00000000.Answer from Spa Hotel Central
Уважаемый господин Крайзман, спасибо, что выбрали наш отель, Мы сделали все возможное с нашей стороны для Вашего отдыха. Рады объективной оценке нашего труда. Приезжайте. Будем Вам рады!
Positives
Positive is an understatement, this hotel (Kurhotel Central) is absolutely fabulous. When we arrived, I was doing the eighty year old "shuffle", when we left I was dancing the "Tango". This hotel may be "antique", but the personnel are very modern, very polite and very, very helpful. The food is splendid, congratulations to the cook and all of his staff - we couldn't wait to be served a new speciality every day - and a very big "thank you" to all of the friendly waitresses and their supervisor. Every minute spent in this restaurant was pure joy! And now to the medical procedures, the "endovac" sure got me moving again, the "hydrojet" got rid of my aches and pains, and the massages given by Mr. Moskalenko hit the right spots/aches right on - absolutely fabulous. The swimming pool is good - the Jacuzzi could be a tad larger, but is fabulous. The staff handling all of the procedures/treatments were very helpful and polite - and always understood my wishes - thank you! The location is fantastic, out of the door and within 100 meters one is in the equivalent of "Bond Street/London" and the paradise of walks beside the thermal river/trees is complemented by fabulous bars/restaurants. I used to visit Karlovy Vary 50 years ago, at that time an old, run-down antique city, now it is modern and a dream to visit - we already know that we will often return to the "Central" hotel in the future - and highly recommend this hotel to everybody that wants to rejuvenate and have some fun and happy shopping at the same time - a very big "Thank You" to all the staff for a wonderful time...... All our best regards - Larisa & Paul Warren-SmithAnswer from Spa Hotel Central
Dear Paul Warren, thank you very much for your wonderful review of our hotel! We hope you will come back to us!
Positives
Responsive staffNegatives
Poor food Lack of cultural program in the eveningsAnswer from Spa Hotel Central
Уважаемая госпожа Ромашко! Вы приезжали в наш отель на лечение проживание в одноместном номере, трехразовое диетическое! питание и лечение 2-3 процедуры, назначенные врачом после осмотра. Бассейн, джакузи, фитнесцентр, бильярд, настольный теннис. И все это по цене 90 Евро в сутки! Концерты и выступления артистов не презентовались и в цену не входили. Желаем Вам веселого Нового 2023 года!
Positives
I am very pleased with the service, treatment, food, accommodation Everything is within walking distance A very friendly team works in this hotel The workers are professionals and just good people I hope to undergo treatment here more than onceAnswer from Spa Hotel Central
Уважаемая Лариса, большое спасибо Вам за положительную оценку нашего отеля и коллектива. Мы надеемся, что Вы опять приедете к нам!
Positives
A wonderful, intimate hotel in the very center of the resort, within walking distance from the springs. The hotel staff is very responsive and friendly, almost every guest receives an individual approach, which I felt towards myself. The rooms are comfortable, clean and cozy, cleaned every day. The food is dietary, lots of vegetables, herbs and green salads. I was satisfied with my vacation.Negatives
There was no negativity.Answer from Spa Hotel Central
Уважаемая Наталия, мы очень рады, что Вы довольны отдыхом в нашем отеле. Благодарим Вас за замечательную оценку нашего отеля и персонала!
Positives
The hotel is located in the very center near the theater, but despite this, the rooms are not noisy at all and you can sleep with the window open. The rooms are large and very comfortable, with a wonderful view of the Tepla River and the surrounding forests that surround the city. I would especially like to acknowledge the work of all the staff, who made our stay very comfortable. The reception staff, medical staff, doctor, kitchen and restaurant staff are great people and professionals in their field. The hotel is very careful about the frequency, special thanks to the girls who cleaned. The hotel has a great pool and a small fitness room. Thank you for a wonderful vacation!Answer from Spa Hotel Central
Dear Inga, thank you for your high assessment of the work of our staff! We are very glad that you had a good rest!
Positives
We recovered very well in the hotel. We were warmly welcomed. There was a small misunderstanding (our son wasn't on the computer), but it was quickly resolved. We were actually positively surprised about diet food. We enjoyed everything very much. The staff in the restaurant was super nice. We were assigned a table where we were allowed to sit throughout our vacation, which is also very practical. There were always different types of tea for lunch and dinner. The wellness area is also very nicely decorated, although you have to pay extra for the sauna, but it was also really nice. You remain undisturbed. There is also table tennis for families with children. Our son was never bored. We will definitely recommend the hotel. And we’d love to come back ourselves.Answer from Spa Hotel Central
Sehr geehrter Herr Klaus, wir bedanken uns bei Ihnen für die wunderbare Bewertung unseres Hotels. Wir freuen uns auf Sie!!!
Positives
I liked everything very much, we have already been to this hotel twice and will come again. Everything is great, thanks to all the staff 👍👍👍Answer from Spa Hotel Central
Спасибо Вам за супер оценку нашего отеля и персонала, уважаемая Галина! До встречи!
Positives
I liked it all very much. The sanatorium is located very conveniently, almost in the very center. The staff is very attentive and friendly, the room is cozy and clean. The food was varied, there was a large choice of dishes, everything was delicious. Thank you very much, I had a wonderful rest!Answer from Spa Hotel Central
Уважаемая Людмила, мы очень рады, что Вы замечательно отдохнули! Наш персонал стремится, чтобы наши гости чувствовали себя как дома.
Negatives
Everything was great and in general personal was friendly and nice, however the director of the hotel was rude and i dont believe that he even understands how to treat the guests of the hotelAnswer from Spa Hotel Central
Уважаемая госпожа Губачева! Возможно я Вас разочарую сообщив, что директор умеет обращаться со всеми гостями и такими как Вы. Напомню, что не Ваш крик, а наше желание сделать приятное гостям отеля позволило Вам принять участие в Новогоднем ужине, который Вы не заказали и не желали оплачивать экстра. Желаем Вам счастливого Нового 2023 года!
Positives
Everything is fine. We'll come again.Answer from Spa Hotel Central
Уважаемый Аркадий, мы очень рады, что Вам понравилось в нашем отеле. До встречи!
Negatives
Our car was damaged by the hotel. We asked the hotel staff to check the surveillance camera footage to see who was to blame. There was no reaction. Very unfortunate...Answer from Spa Hotel Central
Sehr geehrter Hr. Siegfried Gordeew, Sie haben Ihr Auto nicht auf dem Hotelparkpatz geparkt, somit sind wir dafür nicht verantwortlich. Den Schaden müssten Sie direkt bei der Polizei melden. Das Hotel ist für die Unfalluntersuchung nicht zuständig, geschweige außerhalb des Hotelgeländes. Beste Grüße
Positives
Was very good. The staff are all polite. The procedures always took place on time, there was no need to wait. The head nurse is generally smart, always attentive. If one procedure is not suitable, they change it to another. The room was cleaned every day. It was very wonderful.Negatives
When we arrived at the hotel there were not so many people, food was always brought quickly in the dining room, but then, when there were a lot of people, we waited for food for 20-30 minutes, we had to ask when they would feed us, the waiters did not have time. And another big minus is that there is no parking nearby, parking is very far away. The bed linen was changed only once, which is also a big minus.Answer from Spa Hotel Central
Уважаемый господин Александр, приготовление главных теплых блюд занимает определенное время 20-30 минут, в течение которого Вам предполагались салаты и закуски на шведской линии. Постельное белье Вам меняли на каждый третий день. Замечаний и просьб от Вас во время проживания не поступало. Паркинги в центре пешеходной зоны принадлежат городским властям и их количество ествественно ограничено не отелем. Ближайший городской паркинг от отеля находится 150 метров, что не так далеко.
Positives
Everything in the hotel is at a very high level. Everything is very close. The living conditions are very comfortable. The food is varied and of high quality. The staff is very friendly and professional. If I have to choose, I will come here. I recommendAnswer from Spa Hotel Central
Большое спасибо за положительную оценку, Андрей!
Positives
The sanatorium staff is very attentive to vacationersAnswer from Spa Hotel Central
Уважаемая Маргарита, внимательное отношение к гостям - это неотъемлемая часть нашей работы. Мы очень рады, что Вы чувствовали себя комфортно в нашем отеле.
Positives
Mom was pleased, thank you for your service.Answer from Spa Hotel Central
Уважаемая Яха, мы очень рады, что мама была довольна!