references
Positives
Very friendly staff. Great applications. Food excellent. Quiet location. Thank you!!! Next stay is already booked!!Positives
Very satisfied, perfect resort. The attitude and attention of the staff is especially pleasant. Smiles and order everywhere from the entrance to the restaurant. The girls who perform the procedures are simply sorceresses. You rarely see such attitude and care towards people.Negatives
The note for the pre-selection of the food was only in EnglishAnswer from Spa-Hotel Schlosspark
Sehr geehrter Herr Burbeck, Vielen Dank für Ihr freundliches Feedback. Ich werde die F&B-Abteilung informieren, vielen Dank für die Information! Ich hoffe, dass wir Sie bald wieder bei uns begrüßen dürfen, damit Sie alles genießen können, was das Spa Hotel Schlosspark zu bieten hat. Vielen Dank und beste Grüße, Karolína Moravcová
Negatives
Lack of any vegetarian food on the menu to choose from. Unfortunately, the proposed menu for lunch and dinner included vegetarian dishes only 2 times during the 7 days of our stay. Because There was no buffet for lunch and dinner - you had to remove meat and fish and eat only side dishes or complete dishes from side dishes. The solution was found to eat from time to time in cafes and restaurants in the city (oriental vegetarian cuisine). It’s a shame to buy a tour with 3 meals a day and not eat at the hotel. Therefore, the hotel's recommendation is to include vegetarian dishes in the menu for lunch and dinner. Otherwise, there are no comments on the rest. The staff in the medical department is beyond praise.Answer from Spa-Hotel Schlosspark
Уважаемый г-н Гаврилов, Благодарим вас за отзыв, мы ценим, что вы выбрали Spa Hotel Schlosspark. Нам очень жаль, что вам понравилась еда! Мы обязательно примем во внимание ваши комментарии и добавим больше вариантов без мяса. Мы надеемся, что сможем приветствовать вас снова в ближайшее время! С наилучшими пожеланиями, Karolína Moravcová
Positives
The ladies and gentlemen in the SPA are extremely friendly and cheerful. I really liked the applications.Negatives
The hotel is located on a hill and the elevator can only be reached via stairs. The staff mostly doesn't speak English or German. This means communication is often difficult.Answer from Spa-Hotel Schlosspark
Sehr geehrte Frau Weiberg, vielen Dank für Ihr Feedback, wir wissen es zu schätzen! Ich verstehe Ihren Kommentar bezüglich der Treppe, leider können wir dagegen nichts tun, da das Spa Hotel Schlosspark früher ein Mehrfamilienhaus war. Ich hoffe, es war nicht zu unangenehm für Sie – wir helfen Ihnen gerne mit dem Gepäck. Ich werde Ihr Lob an meine Kollegen im Balneo weitergeben. Vielen Dank und beste Grüße, Karolína Moravcová
Positives
That food is good. Cleanliness in the hotel is good.Negatives
Reception staff very bad.Positives
Everyone was very friendlyNegatives
The food was a bit salty. The selection in the first 2 days was not sufficient. The sauna is small (and always full). The location is too high) for older people)))Positives
I liked everything very much. The staff is great, the food is delicious. Next vacation again in this hotel.Positives
We were there at the end of March and were happy with everything. The medical staff was simply great.. Gladly again, I recommend visiting.Positives
A very nice hotel. Not far from the center, which is very convenient for drinking cure. We felt very comfortable. Very good food, very friendly, helpful staff.Positives
We would like to thank the entire team very much. Especially with the lovely staff in the SPA area. The SPA team is highly professional. Despite the lack of staff and stress, Viktoria, Daniela and Philip were always nice and helpful. They always had a smile on their face that made you immediately feel relaxed (despite CO2 injections). In the restaurant we got everything that we ordered in advance. Everything tasted very good. The team in the restaurant is also great. You could also get all your questions answered at the reception. The room is big enough, well maintained and clean. The pool area and sauna are open daily. Our week at this hotel was very good. The only thing that bothered us a bit was that you had to go up a hill to get to the hotel. Not much, but...The first time we didn't find the path so strenuous. (But all of this is in the description when booking the hotel). Big thank you to everyone and we'll be back. We wish everyone a happy Easter and stay healthy everyone!!!!! We still had a transfer from the front door to the hotel. We arrived quickly and safely with the driver, Martin. Thank you thank you thank you.Positives
It's the second time we've been to Schlosspark, everything was good. The staff was very friendly, always helpful, thank you very much. SPA team Viktoria, Daniela, Philipp worked great and professionally.Negatives
Hotel is on top of mountains difficult for old people to walk.Positives
Kind people, they even took some procedures much faster, not in time. Victoria is very friendly, as are all the staff at this hotel. Juice and water were also served during lunch and evening in unlimited quantities, which is not the case in other hotels.Answer from Spa-Hotel Schlosspark
Ольга, мы только что увидели ваш отзыв и раскраснелись от удовольствия! Спасибо, что нашли время оставить отзыв. Нам очень приятно, что вы выбрали наш отэль.
Positives
Liked everything! The staff is very friendly and attentive. The food is excellent. Pretty good treatment package.Positives
We stayed at the Spa Hotel Schlosspark for the second time. Service and treatment are good. The staff is very attentive and friendly. The food was delicious and there was enough of everything. We will definitely come again! Many thanks to all the staff!Answer from Spa-Hotel Schlosspark
Приветствуем вас, Виктор. Примите нашу искреннюю благодарность за замечательный отзыв, нам очень ценно ваше мнение. Мы очень ценим, что у нас есть такие отзывчивые клиенты, как вы. Мы постараемся и впредь оправдывать ваши ожидания и предоставлять услуги только самого высокого уровня! Ждём новой встречи! Всегда Ваши, администрация отэля Schlosspark
Positives
Upon arrival at the hotel we were greeted very warmly. Many thanks to the medical staff. Very attentive and friendly. They treated us with great warmth and care. Effective treatment and prevention. We liked everything about the General. We plan to visit this hotel again.Negatives
Not found.Positives
Excellent, polite and professional service. Wonderful restaurant and excellent medical staff.Answer from Spa-Hotel Schlosspark
Здравствуйте, Евгений. Большое спасибо за замечательный отзыв и внимание к нашей работе. Мы очень ценим, что у нас есть такие отзывчивые клиенты, как вы. Непременно передадим ваши добрые слова нашему коллективу! Ждём вас в гости снова! С наилучшими пожеланиями, администрация отэля Schlosspark
Positives
Everything was great 👌. Thank youAnswer from Spa-Hotel Schlosspark
Спасибо за ваши отзывы, Елена. Ждём вас в гости снова! С наилучшими пожеланиями, администрация отэля Schlosspark
Positives
The staff is very nice, friendly and competent. The hotel itself is clean and comfortable. The food always tasted good. I would love to come back againPositives
I am very pleased with my stay at the Schlosspark. Very cozy hotel, large room, excellent service from all the staff! I will be happy to come again!Answer from Spa-Hotel Schlosspark
Ирина, добрый день. Спасибо вам за оставленный отзыв о работе гостиницы и сервисов. Ждём вас в гости снова! С уважением, администрация Schlosspark