references
Шимон Купер
10.08.2023
Positives
We liked everything very much. The staff's attitude was polite, attentive and warm. Thanks to the doctor Natalya, Victoria, Philip, Bozhena, Tanya for her beautiful smile and the young man who worked with her. The hotel is very clean. The food is very tasty!Negatives
The hotel is located close to the central colonnade but on a slight hill. (Although this also has its positive side😊)
Татьяна Верещака
05.08.2023
Positives
I was on vacation with a friend at the end of July. Magnificent, very cozy hotel, wonderful staff, delicious food. These are days of relaxation in paradise)))) The fact that the hotel is on a hill did not bother us. We walked a lot, the weather was pleasant. Huge thanks to all the staff! We will definitely come again.Negatives
Didn't find it)))
Murman Dzhgarkava
31.07.2023
Positives
We were at the Schlosspark Hotel from July 23 to July 30, 2023. We had the best impressions of our stay there. The hotel is very cozy and clean. Breakfast is buffet, the choice of food is small, but there is enough of everything. For lunch and dinner they offer a choice of 4 food options, orders must be made 2 days in advance, drinks - water and 3 types of juices - are free. The food is delicious and the portions are large. The staff in the restaurant is very nice and friendly. In the SPA department, everyone is caring and attentive to each person, procedures are prescribed by a doctor, there are no queues, everything is coordinated. We liked everything very much, thank you all very much, we hope to come again.Negatives
One minus. The hotel is on the rise, people with leg or breathing problems will find it difficult to climb.
Zoya Zolotarev
30.07.2023
Positives
The organization is excellent - everything was done without delay, clearly and on time. The staff is very customer-oriented. Ready to help and agree to a meeting Excellent treatment Food 10+Negatives
The hotel is located on a hill. Quite a steep hill. This is not stated anywhere. It’s not easy for younger vacationers
valery likhoradov
25.07.2023
Positives
Excellent staff including reception, daily high-quality room cleaning, excellent and varied tasty food, and I would especially like to note the work of the spa center (nurse Victoria for her sincere and professional qualities and doctor Natalia.)Negatives
There is no negative thing. The only thing you need to take into account is the rather steep climb to the hotel.
Ludmila Lankin
06.07.2023
Positives
I stayed at the Schlosspark Hotel in June. I have never received a more friendly welcome in any hotel. The feeling that I was at home and welcome did not leave me the entire time I was in this beautiful hotel. Everything in the hotel is at the highest level, service, food, treatment. The staff deserves the most praise. Thank you everyone for your attention. I recommend that everyone on the site choose the Schosspark Hotel. Thank you very much to the company employee Irena for your attentive attitude and responsiveness. See you.
Leonid Sigal
22.06.2023
Positives
clean air, silence, cleanliness of the hotel, good modern medical complex.Negatives
the hotel is on the rise, which was not indicated in the advertisement; we arrived with spinal problems; every rise from the center we had to order a taxi. There are no bars on the windows, it was full of mosquitoes and insects. It is desirable to improve the range of food and the quality of food preparation.
Tatiana Rudnitskaya
15.06.2023
Positives
It was very good, we liked everything. Thank you all very much.
Richard Finn
12.06.2023
Positives
Had a wonderful week in Schlosspark. Staff were exceptional from reception to the restaurant and in particular in the spa. Will definitely be back.Negatives
There are no negatives. Everything was exceptional from when we walked in the door until we left.
Rustam Kamberov
09.06.2023
Positives
- SPA treatment - food - super polite and nice staff, especially in the SPA areaNegatives
- not tea served for lunch and dinner. - the reception might be nicer. They wanted to charge me for things that I did not take from the room fridge.
Lina Gavrilenko
08.06.2023
Positives
It was our first time at this sanatorium and overall we really liked it. Cozy, family hotel. Upon arrival, there were issues with check-in, but they were quickly and successfully resolved. I would like to especially note Victoria’s work in the medical building. On the first day we completed all the prescribed procedures. The team works smoothly and efficiently, without stress. There were no problems with changing the time of the scheduled procedure. Many thanks to the entire team. I would also like to note the work of the restaurant. The dishes were very tasty prepared and beautifully presented. Thanks to the chefs. The service staff is very friendly. The cleaning of the rooms was not at the highest level, but still, in general, this did not stop us from having a good rest, gaining strength, getting only positive emotions and the desire to come back here next time!
Roman Shekhtman
06.06.2023
Positives
все очень хорошо, весь персонал замечательный, стойка регистрации, лечебное отделение, ресторан, уборка номеров, менеджмент, все дружелюбные и вежливые люди, это мой второй раз, а моя жена, Марианна, третий раз, спасибо всем хорошим людям Schlosspark.
Natalie Spady
04.06.2023
Positives
Hello. I liked everything very much. The treatment is organized, The room is spacious, The kitchen is excellent, Everywhere is clean. I spent a wonderful holiday in your Hotel. Thank you!
нонна Чапель-Чапель
04.06.2023
Positives
I liked everything very much, attentive staff who speak Russian. Wonderful rooms with a gorgeous view of the city. You need to climb a little hill. Overall, the holiday experience is the best. I would like to go back there again. Thanks to all the staff.
Valentin Fritz
31.05.2023
Positives
👍😄🫶
Helena Dumanski
29.05.2023
Positives
We liked everything very much, we will come back to the Schlosspark Hotel and the food was very tasty and the treatment was good, everything was great, thank you.
Maria Rat
28.05.2023
Positives
Only positive emotions remained after staying at the hotel! Service at the highest level! Accommodation, food, treatment - very much! Convenient location of the hotel. Thank you for the convenient transfer and attentive attitude!
Helena Woide
28.05.2023
Positives
Staying at the hotel was a pleasure! Attentive staff, treatment and food at a good level! Convenient location of the hotel, cultural program in the city! Next time I will definitely come to this hotel and order -3 weeks of accommodation and treatment! Thanks to all the hotel staff and organizers of the transfer!
irina Gorbacheva
21.05.2023
Positives
This is our second year staying at this spa hotel and we are very pleased with everything. Great staff! Last year there was a buffet, now there is an a la carte menu. The location of the hotel suits us, although the slight uphill climb may be difficult for some.
Irken Kamberov
18.05.2023
Positives
Great air, beautiful city, friendly people, good food qualityAnswer from Spa-Hotel Schlosspark
Уважаемый г-н Камберов, большое спасибо за ваш отзыв! Я очень рад, что вам понравились Карловы Вары и вы остались довольны пребыванием у нас. По поводу трансфера - я свяжусь с санаториями и вам советую тоже сообщить, такого быть не должно! Я очень сожалею об этом опыте, но трансферы полностью организуются санаториями, а не отелем. Я надеюсь, что мы сможем приветствовать вас снова в ближайшее время! С моими наилучшими пожеланиями, Karolína Moravcová
Mykola Sheika
15.05.2023
Positives
Excellent location, service, procedures. All liked it!Negatives
I would like to diversify the breakfast.Answer from Spa-Hotel Schlosspark
Уважаемый господин Шейка, спасибо за ваш добрый отзыв! Я очень рад, что вам понравилось ваше пребывание и все услуги, которые мы предлагаем. Будем рады приветствовать вас снова! С наилучшими пожеланиями из Карловых Вар, Karolína Moravcová
Felix Klemm
14.05.2023
Positives
Very friendly staff. Great applications. Food excellent. Quiet location. Thank you!!! Next stay is already booked!!
Marina Ganke
10.05.2023
Positives
Very satisfied, perfect resort. The attitude and attention of the staff is especially pleasant. Smiles and order everywhere from the entrance to the restaurant. The girls who perform the procedures are simply sorceresses. You rarely see such attitude and care towards people.
Daniel Burbeck
05.05.2023
Negatives
The note for the pre-selection of the food was only in EnglishAnswer from Spa-Hotel Schlosspark
Sehr geehrter Herr Burbeck, Vielen Dank für Ihr freundliches Feedback. Ich werde die F&B-Abteilung informieren, vielen Dank für die Information! Ich hoffe, dass wir Sie bald wieder bei uns begrüßen dürfen, damit Sie alles genießen können, was das Spa Hotel Schlosspark zu bieten hat. Vielen Dank und beste Grüße, Karolína Moravcová
Denis Gavrilov
01.05.2023
Negatives
Lack of any vegetarian food on the menu to choose from. Unfortunately, the proposed menu for lunch and dinner included vegetarian dishes only 2 times during the 7 days of our stay. Because There was no buffet for lunch and dinner - you had to remove meat and fish and eat only side dishes or complete dishes from side dishes. The solution was found to eat from time to time in cafes and restaurants in the city (oriental vegetarian cuisine). It’s a shame to buy a tour with 3 meals a day and not eat at the hotel. Therefore, the hotel's recommendation is to include vegetarian dishes in the menu for lunch and dinner. Otherwise, there are no comments on the rest. The staff in the medical department is beyond praise.Answer from Spa-Hotel Schlosspark
Уважаемый г-н Гаврилов, Благодарим вас за отзыв, мы ценим, что вы выбрали Spa Hotel Schlosspark. Нам очень жаль, что вам понравилась еда! Мы обязательно примем во внимание ваши комментарии и добавим больше вариантов без мяса. Мы надеемся, что сможем приветствовать вас снова в ближайшее время! С наилучшими пожеланиями, Karolína Moravcová
Karin Weiberg
01.05.2023
Positives
The ladies and gentlemen in the SPA are extremely friendly and cheerful. I really liked the applications.Negatives
The hotel is located on a hill and the elevator can only be reached via stairs. The staff mostly doesn't speak English or German. This means communication is often difficult.Answer from Spa-Hotel Schlosspark
Sehr geehrte Frau Weiberg, vielen Dank für Ihr Feedback, wir wissen es zu schätzen! Ich verstehe Ihren Kommentar bezüglich der Treppe, leider können wir dagegen nichts tun, da das Spa Hotel Schlosspark früher ein Mehrfamilienhaus war. Ich hoffe, es war nicht zu unangenehm für Sie – wir helfen Ihnen gerne mit dem Gepäck. Ich werde Ihr Lob an meine Kollegen im Balneo weitergeben. Vielen Dank und beste Grüße, Karolína Moravcová