references
Vjaceslavs Avdejevs
28.10.2023
Positives
Excellent hotel. The staff is SUPER. THE RESTAURANT IS GENEROUS. The procedures are excellent.Negatives
NO
Answer from Spa-Hotel Schlosspark
Уважаемый господин Авдеев, Большое спасибо за Ваш отзыв, мы очень ценим его. Приятно читать, что Вы остались довольны нашим отелем и всеми услугами! Мы будем рады приветствовать Вас в ближайшее время. С наилучшими пожеланиями из Карловых Вар, Spa Hotel Schlosspark
Stela Griciuhina
26.10.2023
Positives
Considering that this is the 4th hotel in my stay in Karlovy Vary - I was in search of the most... the most... and I will say that I will already stop at Shlosspark. Everything suits me: excellent location (yes.. it’s a short walk up the hill.. that’s a plus for me). Considering that the hotel is small, you will be welcomed at home: an individual approach and solution to any request; the cuisine is simply excellent!! cleaning every day; procedures with a smile (by the way, there are no restrictions on gas injections if the doctor prescribed them); Such little things as unlimited drinking water, quiet music in the lobby, a towel in the pool itself, a kettle and tea in the room! And of course accessibility to sources and excellent weather. Most likely, I will stop here and continue to do so - I recommend it!Negatives
this is not negative, but I missed at least one TV channel in Russian (I know that there are restrictions, but there are channels from Germany in Russian like TVrus TV8)Answer from Spa-Hotel Schlosspark
Уважаемая Стела, Большое спасибо за Ваш отзыв, мы очень рады, что Вам понравился наш отель и услуги! К сожалению, у нас нет русских телеканалов, так как они не доступны в Чехии. Мы с нетерпением ждем Вашего следующего визита и желаем Вам отличного дня! С наилучшими пожеланиями, Spa Hotel Schlosspark
Tatyana Malko
24.10.2023
Positives
Лучшая команда СПА, которую я когда-либо видел. Высококвалифицированная старшая медицинская сестра Виктория и ее сотрудники (Даниэла, Филипп, Валентина) делают пациентов здоровыми и счастливыми. Все они обладают не только эффективными медицинскими навыками, но и сочувствием к каждому пролеченному человеку. Мои наилучшие пожелания всему персоналу отеля Schlosspark.Answer from Spa-Hotel Schlosspark
Благодарим Вас за оценку работы наших сотрудников. Мы с нетерпением ждем встречи с вами снова. Спа Отель Шлосспарк
Марина Риихиярви
22.10.2023
Positives
In October 2023, I was on vacation in the company of my best friend at the Schlosspark Hotel. Only the most positive ratings and impressions about the hotel and its staff. All the employees are very welcoming and friendly. Each successfully copes with their functions, thereby creating a positive mood and extremely positive impressions of the hotel among guests. I would especially like to note the work of medical worker Philip, who simply radiates kindness and care for patients 👍. We recommend this place to everyone for relaxation and treatment, and we will definitely come back to you again❣️ Good health, success, wonderful Karlovy Vary mood and a million happy smiles from your guests :)Negatives
There is no negativity, there is simply none.Answer from Spa-Hotel Schlosspark
Уважаемая Марина, большое спасибо за Ваш отзыв, очень приятно читать, что Вы остались довольны всем! Мы передадим Вашу благодарность Филипу, ему будет приятно. Мы надеемся, что скоро снова встретимся с Вами и пожелаем Вам отличного дня. С наилучшими пожеланиями из Карловых Вар, Spa Hotel Schlosspark
eigen bajkovski
21.10.2023
Positives
The hotel is wonderful, all the staff are friendly, we were satisfied, we will come again, thank you sanatoriums
Janina Berillo
11.10.2023
Positives
I liked everything very much. Good food, friendly staff, high-quality procedures, cozy rooms, comfortable bed. Every year I come to this hotel for treatment and relaxation.Negatives
Starting next year, prices for one person per room have been significantly increased. We'll have to look for another hotel, it's a shame...
Konstantin Raptunovich
07.10.2023
Positives
We have had great time staying there. The resort is rather small and quiet so you feel like you are in the luxury summer house with lots of privacy, great food, excellent treatments and astonishing views. Absolutely loved it and highly recommend.
Inesa Godlevska
05.10.2023
Positives
I travel a lot. And it almost never happens that the entire service is as wonderful as in this hotel. Very friendly staff from reception to cleaning staff. I would especially like to emphasize the quality of service provided by nurse Victoria and doctor Natalia. I have never met such positive and pleasant people. These are truly professionals from God. They will tell you everything, show you and advise you on all issues. Many thanks to all the hotel staff. The hotel's location is also within walking distance from the colonnades. Everything is very close. I will definitely come back again.Negatives
There are no negative things, even though the hotel is located a little on a hill. Well, that’s actually a plus. It’s a good alternative for exercise.Answer from Spa-Hotel Schlosspark
Уважаемая Инеса, Приятно читать, что Вы остались довольны отелем и нашими услугами, большое спасибо за Ваш отзыв! Мы с нетерпением ждем Вашего следующего визита в наш отель и желаем Вам приятного дня. С наилучшими пожеланиями, Spa Hotel Schlosspark
Jevgenija Kiukucane
05.10.2023
Positives
I would like to say a huge thank you to all the medical staff and service personnel for their kindness, responsive attitude, and professionalism.
Tanja König
03.10.2023
Positives
We really liked it, the staff was very polite, the food was very good and the treatment was great.
Evgeniya Gurevich
02.10.2023
Positives
Nice hotel All the staff are very helpful and friendlyNegatives
There is no clarification in the hotel description about the cancellation of some proceduresAnswer from Spa-Hotel Schlosspark
Уважаемая Евгения, Благодарим Вас за теплые слова, мы ценим Ваш отзыв. Мы рады, что Вам понравился наш персонал и услуги. Лечение может быть изменено, но всегда лучше следовать рекомендациям и расписанию врача. Желаем Вам хорошего дня! С наилучшими пожеланиями, Spa Hotel Schlosspark
Viktor Nisguzki
25.09.2023
Positives
We vacationed at the Schlosspark Spa Hotel for the third time, because it’s always nice to return to where you feel comfortable. All the staff are professionals! Keep it up! Thank you all for a pleasant stay and treatment! Hope to see you!Negatives
No!Answer from Spa-Hotel Schlosspark
Уважаемый Виктор, Благодарим Вас за повторный визит к нам и за Ваш добрый отзыв! Приятно читать, что Вы снова остались довольны, и мы с нетерпением ждем Вашего возвращения. С наилучшими пожеланиями из Карловых Вар, Spa Hotel Schlosspark
Tamara Sakovych
19.09.2023
Positives
Excellent holiday: treatment at the highest level, very attentive, polite staff, all professionals in their field, excellent food, respect to the chef, the dishes were not repeated even once during the week, the room was excellent, cleaning was regular. It’s a pity that the equipment in the gym is not in order. If on a 10-point scale then 9.8. I recommend this hotel for those who do not have difficulty walking uphill.
Irina Mogilewski
18.09.2023
Positives
Quiet, cozy hotel. Located from the first source 250 meters, from the last 650-700 meters. We rested in room 307 with a large balcony and an excellent view of the old city!!!! Many thanks to the medical staff: doctor Natalya, head nurse Victoria, Daniela and Philip! Pleasant, responsible, friendly masters of their craft!!!! Low bow to the restaurant workers: cooks Peter and Mikhail!!!!! Delicious dishes, variety and presentation!!!!! Special thanks to the waiters Tanyusha, Denis, Bozhena!!!!! Who wants to gain a couple of kilograms, you need to stay at this hotel. Thank you for the service at the reception Evgenia!!!! She always responded quickly to all wishes and questions!!!! If you want to take a break from the hustle and bustle, this is the place for you. Thank you very much everyone for the rest and treatment!!!!Negatives
We were not very happy with the cleaning. Some days only the towels were changed.
Brigitte Seifert
17.09.2023
Positives
Friendly staff only in the dining room, they always tried to understand us and fulfill our wishesNegatives
There's no way to hang out between treatments and have a coffee, and in the evening there's no bar where you can hang out and have something to drink. In the fridge there was only beer, wine, champagne, not even water for your leisure stay, there's nothing there, we had to In the evening go to the neighboring hotel and drink a glass of wine in a bar, no one in the entire hotel speaks German except the masseur Philipp, the German flag on the hotel is not justified
Dmitrij Pouchow
17.09.2023
Positives
This is our first visit to Karlovy Vary, we really liked the hotel, nice and polite staff. The food is very tasty, I am allergic to mushrooms and the restaurant staff and cook paid attention to this. The employees of the spa department are also very polite and are ready to help you try their best. Thank you very much, we will come again for sure.
Olga Blanshay
09.09.2023
Positives
Good afternoon I thank the staff of sanatorium.com for the excellent organization of our holiday. Many thanks to the staff of the Spa Hotel Schlosspark for their responsiveness and professionalism. We will be happy to return to Karlovy Vary again and again.
Yakov Shestak
07.09.2023
Positives
GUYS!!! YOU ARE JUST SUPERIOR! THANK YOU EVERYONE!! I really liked it!! We will recommend to all our friends!! If we are healthy, we will definitely come next year!!! WE WISH YOU PROSPERITY!! 👌👍
Любовь Каримова
05.09.2023
Positives
I really liked the hotel. We stayed for two weeks. The food was delicious. Everything was perfectly organized. Special thanks for the transfer. Professional drivers and good transport, which is important. Thank you for the vacation.
Алла Конышева
04.09.2023
Positives
I liked everything very much. Everyone treated us very well. Everything was of the highest standard. There is no negativity at all for anyone or anything. 👍👌👍
DIANA SHEIGOL
24.08.2023
Positives
Many thanks to all the medical staff, technical staff, cook for the delicious dishes. Thank you all👍👍👍👍Negatives
The location is not good for me, ascent and descentAnswer from Spa-Hotel Schlosspark
Дорогая Диана, спасибо за добрые слова и отзыв. Мы очень рады, что Вам понравился наш отель, питание и лечение. Вы правы насчет местоположения, но небольшой холм стоит прекрасных видов и близости к минеральным источникам. Мы надеемся вскоре приветствовать вас снова! С уважением, Spa Hotel Schlosspark
Tetiana Surzhykova
23.08.2023
Positives
We were in the sanatorium from 13.08 to 22.08. We really enjoyed. Located right in the center, not far from the springs. We liked the procedures. The food is very tasty. Every day for lunch and dinner you can choose your own dish of meat or fish. The portions are very large. Fruits were in season, they gave us ice cream a couple of times)). We had a lot of food)). The waiters at the restaurant are great. When there was a downpour in the city and dinner was delayed for an hour, all vacationers were given a compliment in the form of a glass of champagne))). In the summer, you can take breakfast + lunch, and in the evening go out into the city and try the local cuisine. We are not very picky about cleaning), we cleaned, took out the trash). The weather was wonderful. From the Sanatorium we went to Prague. Good but not enough)). You yourself need to go for 2-3 days, we were quickly given a sightseeing tour and that’s it. Thanks to Sanatoriums for the transfer. Arrived in a minute! Summary - I want to come back here... unlike the hotel where we were in January of this year.Negatives
We weren’t looking for negativity. Enjoyed the city, nature and relaxed. The negativity is caused by vacationers, not the hotel and its staff. Some people don’t like the hill that you have to climb up to the hotel... so these are not questions for the hotel. You need to read everything carefully before booking your trip. Some people don't like the food, read below. Having visited the sanatorium, I want to ask, people!!!!, are you serious????. Don't like the food??? Do you eat like this every day at home too???? If you don’t like it, go to Turkey for all inclusive. Some people don't like the treatment. They TREAT us in hospitals, but here, in the sanatorium, they MAINTAIN our health so that we don’t end up in the hospital.. The choice of procedures is good.Answer from Spa-Hotel Schlosspark
Дорогая Татьяна, спасибо за ваш добрый отзыв, нам очень приятно! Мы очень рады, что вы остались довольны своим пребыванием, и с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями из Карловых Вар, Spa Hotel Schlosspark
Pavel Kokovin
22.08.2023
Positives
My wife and I stayed at the Schlosspark Hotel for two weeks for the first time, we really liked it! The location of the hotel is within an accessible distance from the sources. The service staff is VERY welcoming and friendly! I would especially like to mention Tatyana, Bozhena, Denis, Victoria, Philip and others. Medical procedures and cuisine are at the HIGHEST level, good cleaning of the rooms and maintaining cleanliness and order. In general, we had a VERY pleasant feeling from staying at this hotel, we hope to visit it again!
Olga Khaiboulov
22.08.2023
Positives
The hotel is cozy and clean, more like a large villa than a hotel. I had a wonderful room, a suite, with parquet floors and a fireplace, which is irrelevant in the heat of 30 degrees))) but in winter it should be very pleasant, the windows face a quiet, shady side. There is a small but good sauna, a counter-current swimming pool and a small gym. A large terrace where you can sunbathe or sit nicely. An ideal place for people who do not like large crowds and fuss. Wonderful attentive, experienced and efficient staff at the spa. Special thanks and compliments to them. At the reception, all issues were resolved quickly and adequately. Transfer from and to the airport is a very convenient service, everything is on time. The driver helps with luggage, is friendly and polite.Negatives
A small disadvantage of the hotel is that it is located on a hill, a rather steep climb, which may be inconvenient for people who have difficulty moving. It was a good workout for me, after a couple of days I was already getting up without shortness of breath))). A special note about food. Unfortunately, it is very salty, quite fatty, and a lot of sour cream or milk sauces are added to many dishes. Lots of fried food and limited choice for vegetarians. There was an interesting story about coffee. Coffee and tea in the room are paid. Coffee costs 35 CZK, which translated into euros was 1.35 at the time of my arrival. When checking out from the hotel, due to a change in the exchange rate, as they explained to me at the reception, coffee already cost 2 euros per cup. In addition, it suddenly turned out that the bill included drinks that I did not take from the bar. As a result, the drinks were sorted out, but the sediment remained. So check your bills when checking out. As for paid tea and coffee at the hotel, it’s not difficult to buy them in the store. But the image of the hotel, so homely and friendly, is diminishing. But maybe my ideas about hospitality are too high.Answer from Spa-Hotel Schlosspark
Дорогая Ольга, мы ценим ваш отзыв, большое спасибо! Мы очень рады, что Вам понравился отель и все процедуры, очень приятно это читать. Также рады сообщить Вам, что чай и кофе в номере теперь бесплатные, спасибо за отзыв. Мы надеемся вскоре приветствовать вас снова! С уважением, Spa Hotel Schlosspark
Kateryna Matsuno
20.08.2023
Positives
Very beautiful hotel.Negatives
They clean up poorly. I couldn’t ask for toilet paper and ear sticks. The food is not tasty. The attitude of the waiters is terrible. At the reception they never say hello, they talk on the phone all the time
Tatjana Schwarz
18.08.2023
Positives
The rooms are large, clean, comfortable. The medical staff is very attentive, good-natured, and polite. I liked the sauna and swimming pool.Negatives
The food was not always tasty.
Michael Frank
17.08.2023
Positives
All the staff did a great job! Including SPA, restaurant and reception.Negatives
Climbing uphill. The food is not dietary and not a buffet for lunch and dinner. Sanatorium update videos!
Inna Kholoshina
13.08.2023
Positives
For the third year in a row we are vacationing in our favorite hotel. We can only express our gratitude to all the staff. The hotel has all the conditions for a comfortable and relaxing holiday. Thanks to the attentive and caring attitude of the staff, we always feel at home. Thank you so much for a wonderful vacation! Until next time!!!!!
Vitali Dreier
10.08.2023