references
Michael Gregor
16.04.2024
Positives
Great hotel, it's my second stay here. The staff is very helpful and polite. Very good restaurant, almost Michelin star quality. Food is good looking and fresh, but also healthy. Great little spa, with ordinary pools, saltwater pool, three different saunas, gym. There are daily activites like stretching, pilates, pool activities etc. Good spa treatments. Great forests around and perfect hiking possibilites. Stunning scenery. The town itself it not big and there is not a lot of traffic. Many natural springs around with healing mineral water; these are for free. Also one inside the hotel itself. Possible parking in the garage. The hotel and surroundings feels safe.Negatives
The carpet in the room is perhaps getting a little stained. Also they sometimes use smelly chemicals for cleaning. I would wish for some black bread for the meals (Žitný chléb). Also more eco food for breakfast and lunch, and labeled as eco if that is the case. Otherwise no negatives; I would love to come back.
Valentin Ovchynnikov
17.03.2024
Positives
Attentive reception staff quickly respond to requests. I would like to celebrate the girls from Ukraine in the SPA center and restaurantNegatives
The lunch schedule from 12 to 13-30 is not very convenient. It would be much more convenient from 13 to 15-00. When going down the stairs you cannot see the entrances to the floors are not numbered
Dieter Kaiser
04.03.2024
Positives
Very well maintained spa departmentNegatives
Unfortunately, my wife and I have a gastrointestinal infection during of the stay of one week. But medical care The emergency doctor at the hospital in Chep was quick and efficient.
Stefanie Jenzer
03.02.2024
Positives
Price-performance ratio was good and we even got the trip to Prague for free, and when we arrived in Prague, a nice German-speaking local tour guide (Janna) looked after us very courteously and competently.Negatives
Communication with the sanatorium was difficult, which was probably due to the clerks' lack of language skills. The trip to Prague was very nice, but the tour guide only spoke Russian for the entire trip (over 2 hours without a period or comma).
Julia Treichel
13.01.2024
Positives
Excellent food, good proceduresNegatives
There was a problem with the towels; they were never changed in 3 full days. And for 3 people there were only 2 sets of towels, very inconvenient. The only negative about this hotel.
Dmytro Vynogradov
07.01.2024
Positives
The staff is able to make independent decisions in favor of the guests. The choice for breakfast is quite extensive, which is commendable.Negatives
In general, it is dusty, on the upper floors the corridors smell of bleach, apparently there are problems with the ventilation of the spa area located on the ground floor. Food in the form of a menu feels more like a desire to save money than to demonstrate the sophistication of the establishment, the portions are small, the taste is debatable, and you have to wait a long time. If you manage to have dinner in an hour, Luck has visited you, the record was 2 hours (from appetizers to dessert). Don't forget, we are talking about a five-star establishment. The dining room (no, it doesn’t look like a restaurant) is echoing, noisy, and bustling. The elevator picks up the smell of foul-smelling cheese from the raclette dish (a buffet option for dinner, located three meters from the elevator) and carries it to all floors. There is no hood above the raclette pan. And finally, in the sauna section you can often detect stagnant odors of a biological nature.
Ilija Litinski
05.01.2024
Positives
The treatment is very customer-oriented!Negatives
Nowhere does it say that cats are not allowed!
Larisa Agger
04.01.2024
Positives
Good procedures, normal food and service in the restaurant.Negatives
Room service is terrible, until they complained, they ignored requests to change towels, let alone clean them. We were accommodated in a room above the bar and the music was blaring every evening. It was also impossible to be in the spa and swim in the pool; children were running and screaming everywhere, children played in the pool with a ball and jumped into the water, splashing those around them, and so on every day. And this is a five-star spa resort 😳. We have been to this hotel 2 times before and everything was fine. This time everything changed for the worse. We will not go to this hotel again.
Alexander Liebermann
11.12.2023
Negatives
Drastically increased price! But man knows who's to blame...
Helga Spieckermann
15.10.2023
Positives
Excellent hotel in terms of appearance, facilities, food and spa services as well as the friendliness and helpfulness of the staff.Negatives
Quite a long and tiring walk if you want to get to the colonnades, museum/centre. More staff with knowledge of German or English would be desirable. The higher positions are occupied by people with a very good knowledge of German, but most of the staff can only speak Czech and possibly Russian, which doesn't get you very far in Western Europe.
Helmut Lehnert
12.10.2023
Positives
I expect you to be very careful and critical about how you organize the transport. especially the danger not only to their own participants but also to others in today's traffic. They directly create the possibility of serious accidents. Nobody expects us to be picked up by a golden carriage. But safety comes first. It is of interest that the problem of picking up from the front door is limited to this and what happens next and what awaits you is kept secret. This is a detail they are particularly keeping quiet about and I am convinced that many of their customers are more than thoughtful, even if, as always, they say other good things. I picked up on other things on this trip home, but this topic is far too explosive to address. But still, the health they gave me paid off, and they immediately ruined it again and that's worth something. a new way of looking at things. Helmut Lehnert.Negatives
Here is a statement, experienced reality. A transport home. 1. FROM - Transport from the hotel home The pickup was on time with a difference of a few minutes from the Hotel Falkensteiener SPA. This is nine (9) o'clock. The arrival home in Weil am Rhein at twenty-ten. Here (20°10') I spent a full eleven (11) hours sitting in your minibus without moving. Once a short pee break and the second at an Aral gas station around 7 p.m. in Todtnauberg in the Black Forest. The minibus was fully occupied with eight people, including two seats next to the driver. So there are nine people in total. I estimate that the bus was already an hour away from Karlovy Vary to the Hotel Falkenstein Marienbad. The driver drove continuously for twelve hours without a break, without a rest period or anything similar. From the start to the arrival in Weil am Rhein. The driver has no geographical knowledge of the federal state of Baden-Württemberg and neighboring federal states. The driver only orients himself by entering the GPS destination into a smart cell phone that is attached to a holder in the windshield. This is taken out of the holder several times during full travel in order to enlarge the mini screen for better orientation. During the full journey! With eight passengers! The driver orients himself on a hotel list of passengers that he received from his dispatching without any sense of geographical assignment of individual destinations to each other. Hotel passengers who are picked up from the first hotel will be delivered home first, even if it makes no sense locally. The hotel list is simply processed from top to bottom. There has to be order. In Villingen - Schwenningen, where the last Covid-sick passenger got off, the destination was the shortest, fastest route and the entire GPS was entered. The bus doesn't even have the cheapest car card worth €2.50 for general orientation. We agreed that, according to my information, it goes towards Donaueschingen, Freiburg as the closest, then on to Titisee where then on the B 317 We drove to Basel / Weil am Rhein where we finally made it home ten minutes after eight o'clock. We gave a good tip and recommended that the driver finally buy dinner somewhere and rest a bit. No, that's not possible, he has to go to the hotel where a room has already been reserved for him so that he can be ready to pick up the future guests who live nearby in good time. Where is the hotel? Behind Karlsruhe, in Ludwigshafen. That's at least another three hours of motorway driving ahead of him. THAT MEANS YOU Frankenstein Hotel CHASING YOUR EMPLOYED DRIVER OF A SMALL BUS ACROSS THE COUNTRY WITHOUT ANY HINDFULNESS FOR 15 HOURS WITHOUT A BREAK, WITHOUT ANY RECREATION PHASES, AT A HIGH DANGER TO YOUR PASSENGERS AND OTHERS. THE ONE HASN'T EATED, HAVEN'T HAD A BREAK. ONLY MINERAL WATER AND THE PASSENGERS MOSTLY DITTO. What is interesting is that their buses do not carry any company fonts or advertising signs as usual. Just neutral white. 1.2 A COVID patient among the passengers. They are aware of the danger of the new virus. When I wanted to get on the bus in front of your hotel, the passengers sitting there loudly pointed out to me that there was a passenger in the car who was infected with Covid and that I should put on a mask. At first I was hesitant to go, but how do I get home? I put on the standard mask and wore it the whole time I was driving. The sick passenger Saz in front of me leaned against the door pillar, listless and without any emotion. The passengers were having a conversation about the case in what seemed to me to be Russian. My seat neighbors, what seemed to be a couple from the Landau area, were looking for their masks from their hand luggage, both of them had the other type of masks in brown and black that they put on but took off after an undefined time and like all the other passengers on this bus continued to travel on the bus with someone who was infected with Covid (patient, passenger?). You are aware of the obligations that arise in such a case, as well as the passenger list available to you. The incubation period is 10 days! So does the new danger of the new virus. At home we have taken our measures. 2. Still to go HIN. I was on my way to them from six o'clock in the morning and arrived at their place between five and four o'clock. Something exactly similar happened at the time, only with a severely disabled lady. At the time I just looked at it as a series of circumstances, after the second trip I see serious deficiencies. Only back then the driver couldn't speak a word in any language. The suitcases were loaded in silence, no good morning or even a bon voyage wish. Ten hours of travel without a break etc. The health you gain is immediately destroyed by this type of travel. I would like to emphasize how much I appreciated the friendliness, politeness and almost caring duty of your entire SPA staff, your general restaurant staff and also your, for me, less administrative work. They are absolute top there. But that's it. With kind regards to all your staff. Helmut Lehnert Stettiner Str. 7 79576 Weil an Rhein
Günter Schönberger
03.09.2023
Positives
After the renovation, the Falkensteiner has become even more beautiful than it already was. The staff was always friendly and accommodating. My wife and I stayed at the Hotel Falkensteiner in Mariánské Lázně for seven nights and were, as always, very satisfied. The cuisine is excellent and a culinary experience every time. Even the breakfast buffet is so varied that it leaves nothing to be desired. When it comes to treatments, I would particularly like to highlight Natalia, whose back massage my wife was absolutely thrilled with. I can recommend the Falkensteiner to anyone who appreciates an upscale hotel. We would be happy to come back.Negatives
Unfortunately, parents go into the pool with their small children who are still wearing diaper pants. I find that unhygienic.
Svitlana Kurando
09.08.2023
Positives
This is not the first year we have been vacationing in this sanatorium-hotel! This time we booked through sanatoriums.com and are grateful for the quality of the services provided: the room is wonderful, spacious, the food is excellent, the treatment package was provided in full! Treatment in this sanatorium is at a high level!Negatives
The hotel is fully 5* in all respects! Thanks everyone!Answer from Falkensteiner Hotel Grand MedSpa Marienbad
Уважаемая госпожа Куранда, Мы рады, что Вы выбрали для отдыха курорт Falkensteiner Spa Resort Mariánské Lázně. Мы рады, что оправдали Ваши ожидания и что Вы остались довольны нами. Мы желаем Вам всего самого лучшего и с нетерпением ждем Ваших следующих визитов! С уважением, команда курорта Фалькенштайнер
Mery Essert
10.07.2023
Positives
We really liked it, the staff were very friendly in all areas and our wishes were fulfilled. Restaurant prepared exclusively, the food, especially the SPA area, is nice, water, tea, you can drink anywhere, treatments carried out professionally. The doctor was very polite and personable. Quiet location, 15 minutes to the colonnade. Highly recommended!
Igor Mayanskiy
09.07.2023
Positives
friendly, helpful staff, good food.Negatives
About the criteria: if you approach the evaluation of a hotel based on the stated 5 stars, you will find many shortcomings simply because the hotel has a maximum of 4 stars in terms of all its characteristics. Plus, you must clearly understand that this is not a sanatorium-therapeutic establishment, but a classic spa hotel with a set appropriate relaxation procedures. Treatment has nothing to do with it and this is not a drawback, but simply a statement of fact.
Zhanna Osipov
07.07.2023
Positives
Rest is always good, the staff is friendly, especially in the spa, room service, daily cleaning, wonderful air!Negatives
I didn’t really like the service in the restaurant, the food (except for the buffet for breakfast)
Yuriy Shchupak
23.06.2023
Positives
This hotel-sanatorium is rightfully considered one of the best not only in Marianske Lazne, but in the entire region.
Alexander Oleshko
18.05.2023
Positives
We rate our vacation as magnificent. The staff is highly qualified, and the atmosphere is homely, unobtrusive. The treatment was more favorable to us and we felt improvements immediately. Combined with the convenient location of the sanatorium and nature, the vacation is 100% guaranteed. I would especially like to note that all procedures are in the very sanatoriums. Time is used rationally. I WANT my HEAVEN to be like FALKENSHTAIN(ER).
Viktor Bitter
24.04.2023
Positives
The sauna, the swimming pool, balcony (view from the room), very clean, all very friendly staffAnswer from Falkensteiner Hotel Grand MedSpa Marienbad
Sehr geehrter Herr Bitter, vielen Dank für Ihren Besuch und Ihre review. Es freut uns wir haben Ihre Erwartungen getroffen und es hat Ihnen bei uns gefallen. Ihren Lob habe ich auch an die Kollegen weitergeleitet. Wir hoffen in Ihre nächste Aufenthalte und bis dann wünschen wir alles gute. Mit freundlichen Grüssen aus Marienbad Radka Sevcova /DOS/ und Falkensteiner Team
Michael Gregor
14.03.2023
Positives
Very good food, good healthy choices. Staff very friendly and helpfull.
Veaceslav Neculce
03.03.2023
Positives
Good afternoon, I want to thank the management and especially all the staff of this hotel!!! You are the best in all of Marianske Lazne!!! Only positive!!! Thank you very much for everything!!!Negatives
There is no negative, only positive!!!
IGOR POLYANSKIY
20.02.2023
Positives
The staff at the spa are friendly and always ready to help in various situations. The food is more suitable for those who are on a diet, who are used to hearty lunches will be very disappointed. Suits us. there is a wish to remove from the ground in the area of the outdoor swimming pool the figure of an eagle, which symbolizes the name of the hotel, to the top position. The eagle is a proud bird, and here in this position it is more suitable for the raven.Negatives
The quality of room cleaning leaves much to be desired, a layer of dust on the table after three days is shameful for such a hotel.
Dr. Michael Harre
22.01.2023
Positives
It was all goodNegatives
The food was good, but I would have liked that Czech, local dishes were also offered.
Лариса Аггер
06.01.2023
Positives
Overall we had a good rest.Negatives
It’s impossible to relax in the spa because of the children who are very noisy 🙁Answer from Falkensteiner Hotel Grand MedSpa Marienbad
Уважаемая госпожа Аггер, Спасибо, что выбрали наш курорт Falkensteiner Spa Resort для своего отдыха. Мы рады, что оправдали ваши ожидания, что вам понравилось ваше пребывание и что вы остались довольны. Мы принимаем ваши замечания и устраним их, чтобы вы остались довольны в следующий раз, когда остановитесь у нас. Мы желаем вам всего наилучшего и с нетерпением ждем вашего следующего визита. Team Falkensteiner Spa Resort Marienbad
Mathias Nuss
20.11.2022
Positives
Not only are there 5 stars on the outside, they are also inside. Thank you - we'll be back. Galina and Mathias Nuss from BerlinNegatives
After 12 nights I can't think of anything that would have been negativeAnswer from Falkensteiner Hotel Grand MedSpa Marienbad
Sehr geehrter Herr Nuss, vielen Dank für Ihr Besuch und für Ihre Kommentare. Es freut uns, wir haben Ihre Erwartungen getroffen und Sie waren bei uns zufrieden. Wir wünschen Ihnen schöne und ruhige Adventszeit und freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen aus Marienbad Team Falkensteiner Spa Resort
Olga Colesnicova
07.11.2022
Positives
I recommend this hotel. Very good treatment, (I have problems with the musculoskeletal system), accommodation, food. The location is convenient. The staff is great. At the main reception I would like to highlight Yana, Petra and the guy with a ponytail (I don’t know the name). Friendly and questions were resolved quickly and with a smile. Room cleaning every day. Towels and bathrobes are replaced every day. Spa - reception Daniel is great!! Conducts aqua aerobics, various training sessions, resolves all issues quickly, is attentive to both clients and staff. In general, Spa is an excellent team of professionals. Thanks to Dmitry, Luchie, Anastasia, Elena, Miroslava and all the other specialists (I don’t know everyone by name). Gas injections, baths, massages, mud applications and many more different procedures!!! Cosmetologist Angelina is a Miracle. Swimming pools, saunas, training, treatments are beyond praise. And special thanks to the Chefs!!! The breakfasts are amazing!!! For every whimsical taste! Dinners are delicious and sophisticated! There is a bar where there is live pleasant music every evening. The cocktails are delicious. The crowd is nice. We will definitely return to the Falkensteiner Spa Resort Marienbad!!!! I recommend to all!Negatives
If any nuances arose, everything was quickly resolved. There is no negativity.
Sabine Bergami
13.10.2022
Positives
- Excellent food with rich, varied and eye-catching dishes, - always courteous and friendly staff, - very well organized wellness, spa and medical areaNegatives
- Blood tests were carried out in the middle of the stay, we received the results the day before departure, - the massages were not tailored to existing complaints and carried out, - the day tour to Prague was accompanied by a Russian and German speaking city guide. During the bus trip, due to the Russian guests (approx. 40) 90% of the German population (6) spoke Russian. This was very unpleasant as nothing was understood. You felt neglected. Only in Prague were the German guests assigned to a German-speaking city guide.Answer from Falkensteiner Hotel Grand MedSpa Marienbad
Sehr geehrte Frau Bergami, es freut uns sehr, dass Sie Ihren Urlaub mit uns verbracht haben und dass es Ihnen bei uns gefallen hat. Vielen Dank auch für alle Ihre Kommentare, die uns helfen, die Qualität unserer Arbeit zu erhöhen. Zu Ihren Bemerkungen möchte ich Ihnen mitteilen, dass bei Ihnen ist leider zu einem Fehler gekommen, normalerweise senden wir die Gäste zur Blutabnahme am 2. Tag nach der Anreise. Es tut uns sehr leid, dass gerade bei Ihnen zu einem Fehler gekommen ist. Die andere Kommentare werden Ihnen aus dem Reisebüro antworten, dass war sicher nicht von uns, Hotel, organisierter Ausflug. Wir freuen uns auf Ihren nächsten Besuch, wenn wir hoffen, Sie einmal mehr von der hohen Qualität unserer Dienstleistungen überzeugen zu können. In der Zwischenzeit wünschen wir Ihnen alles Gute und schöne Tage Team Spa Resort Falkensteiner Marienbad