references
Нина Степанюк
28.05.2019
Positives
all was good.Negatives
I have no complaints, it was the best sanatorium of all that I visited in the Czech Republic and there were about 10 of them, the only sanatorium on the mountain and for elderly people it will be difficult to climb and very far to the colonnade, 25 minutes, I definitely checked it slowly, but the sanatorium is worth it
Валентина Яроцкая
25.05.2019
Negatives
I would like more dietary dishes. Less salt, spicy dishes.
Jelena Bieche
25.05.2019
Positives
We always like it here and were here for the third time. We will be back.
Людмила Шацкая
23.05.2019
Positives
I spent a wonderful two weeks in a wonderful sanatorium and place. Satisfied with absolutely everything! I recommendNegatives
Well, I can’t point out anything negative - there was none. Except that the weather wasn't quite right.. ;))
Светлана Малых
20.05.2019
Positives
A wonderful sanatorium, we have simply become attached to it for 5 years! Good location, but only for people who do not suffer from musculoskeletal problems, because... the hotel is located on a hill, and a day you need to go to the source three times (700-800 meters), that is, climb the hill three times (but very positive for everyone who does not suffer from “legs”). But the air here is indescribable, you need to breathe it in order to understand why you are here, it is simply indescribable, there is nothing like it anywhere else! From the hotel you immediately find yourself in the forest for many, many kilometers, and walk, walk, walk!!! A wonderful spa area with 4 saunas and 5 swimming pools, incl. one is open-air, there are definitely no such things in any other hotel in the resort area! The food is varied and impressive! Evenings on weekends, intimate service and entertainment programs in the lounge bar! You have to be prepared for the fact that the majority of the contingent are elderly people, sometimes very elderly, so there is no noise or liberties in the hotel! Special thanks to the service staff, especially the maids!Negatives
As a suggestion - to add the number of procedures to the treatment package, it is not enough compared to other hotels! It is possible to improve the qualifications of some specialists in the medical department (massage, injections)
Natali Schulz
20.05.2019
Positives
Thank you very much for your attentionNegatives
No
Евгений Сидоров
11.05.2019
Positives
The staff is very friendly and tries to see the needs of the guests in advance, caring in all departments of the sanatorium. All services work skillfully, professionally and, especially pleasantly, helpfully. The procedure for providing medical services and the infrastructure of medical departments are extremely optimal and convenient in comparison with other sanatoriums in the Czech Republic and Germany.Negatives
There is no clinical medical care: IVs and injections to boost the immune system, such as Laeneck/you can take the experience of the sanatorium Uibeleisen, bad Kissingen/, as well as rehabilitation of the musculoskeletal system/in general, study the experience of sanatorium treatment in Bad Kissingen/.
Валерий Парфёнов
07.05.2019
Positives
Availability of a library. Cozy patio.Negatives
Poor Wi-Fi level in the room. Lack of books in Russian in the library. Lack of diet menu in the restaurant.
Svetlana Leonenko
03.05.2019
Positives
Very good spa treatments. The food was good except for Saturday dinner.Negatives
You have to pay for drinks.
Natalya Sazanovets
01.05.2019
Positives
The hotel is very compactly located, everything is inside (even the Alexander Spring). On the plus side, I would like to note the presence of several swimming pools and a sauna. For those who come to the hotel without treatment, there are options with yoga, back exercises, fascia and problem areas training, as well as Nordic walking.Negatives
There are a lot of passages and elevators, you need to get used to this, at first it is very annoying (maybe because the elevator in our building was broken???).
Galina Burchakova
28.04.2019
Positives
We liked everything. Selection of rooms for different tastes and incomes. We took a vacation without treatment. We took the procedures we needed on the spot. It is very comfortable. The kitchen is above all praise. Staff attitude is excellentNegatives
Sometimes the towel was not changed.
Aribert Hill
25.04.2019
Positives
I had already submitted a review during our last stay and have now noticed that all of my suggestions for improvement have been implemented (better coordination in the spa area, attentive service staff in the restaurant, quietness in the pool area, dedicated staff in the reception area). My great respect.Negatives
Now it's getting difficult for me too, because I haven't noticed anything negative. However, I would like to ask the Mariánské Lázně municipality why garbage collection is carried out 4 times from Good Friday to Tuesday !!!!! From 6.00 a.m. the garbage has to be picked up in the Falkenstein area and that is very noisy and with loud garbage collectors. We had room 3350
TATIANA KULESHOVA
22.04.2019
Negatives
We got a room that is more suitable for one person. Because it has one armchair and one chair. Small closet, shower. If you hang robes on the hooks on the door, then there is no place to hang large towels.. The doctor is not adequate.. The blood test is taken on the knee.. They charge more for parking than what is written on the sanatoriums website. com. Only Yana at the reception speaks Russian.. And they work at the reception 2/2. The restaurant has a lot of untrained staff.. Problem with service.. Only the “old” staff works normally. And the shifts are the same 2/2. Room cleaning is superficial. With a declared excursion on the sanatoriums website. com is also strange.. The application was left. Irena said that the information is being processed.. We are waiting for several days.. But I would like to plan a week without procedures.. in advance!Answer from Falkensteiner Hotel Grand MedSpa Marienbad
Уважаемая гос-жа Кулешова! Спасибо за Ваш отзыв!Мы заботимся о том, чтобы наши гости были довольны.Мы оповестили все отделы о Ваших пожелания, чтобы убедиться, что Вы останетесь довольны нашим обслуживанием к концу Вашего пребывания. Большинство сотрудников на ресепшен и в ресторане говорят по-русски, возможно, не бегло, но стараются договориться с гостем.Наши сотрудники также посещают регулярно курсы русского языка.Мы сравнили цены на парковку на сайте Sanatoriums.com, они соответствуют. Мы считаем, что Вам понравится пребывание у нас, и Вы будете довольны. Елена Лукачова Резидент Менеджер
Annette Hackenberg
16.04.2019
Positives
I spent very nice and relaxing days in your house. I really liked the friendliness of your employees.Negatives
It would be very nice if there was a coffee machine in the rooms. Unfortunately, my room card didn't work at least 10 times. You should urgently get help. Otherwise there is nothing to complain about.
Sonja Härtling
15.04.2019
Positives
Good price-performance ratio. Everything was there for a spa holiday.Negatives
Have nothing to complain about
Igor Mizyuk
10.04.2019
Positives
I really liked the food, all procedures began exactly at the appointed timeNegatives
I didn't notice any negativity
Ingrid Noizet
10.04.2019
Positives
Very good price/performance ratioNegatives
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ВАДИМ ЛАЗАРЕВ
27.03.2019
Positives
Very attentive and qualified staff at all levels. High-quality procedures and the ability to replace and transfer them, peace and quiet in the premises. These were rest and treatment. ball.Negatives
Perhaps only the staff’s poor command of the Russian language.
Tatiana Baranova
16.03.2019
Positives
I liked everything very much - both the food and the swimming pools. The sauna is just super, especially at 16.00 with a professional bath attendant and various aromatic oils. I saw it with you for the first time. I booked again. Thanks to all the staff. You are great in everything.
Maria Schneider
12.03.2019
Positives
An atmosphere of care, sincere hospitality, availability of our own mineral water, excellent cuisine and good quality products, well-organized treatmentNegatives
Not all massage therapists provide quality treatment
Valery Zheleznyakov
11.03.2019
Positives
Clear organization of your stay, from meeting, accommodation, procedures to check-out. wonderful varied food. Attentive service staff.
Татьяна Горшкова
09.03.2019
Positives
Very cozy quiet hotel. Good sound insulation. Excellent SPA
Александр Живаев
05.03.2019
Positives
I really liked it. The hotel is wonderful. Large spa area, good treatment facilities. But what I liked most was the staff - conscientious, friendly, positive, always ready to help and make your stay enjoyable. The city of Marianske Lazne also made a very good impression. More comfortable for a relaxing holiday than Karlovy Vary. Very good food. I especially liked the breakfasts. Large selection of cheeses. There are fish dishes every day. Very tasty pastries.Negatives
The hydroxer was broken. I had to change the procedures. But overall there are no downsides.
Юрий Дал Кол
03.03.2019
Positives
This is the third year we have been going on vacation to this hotel, there are many advantages: excellent warm pools, salt pool for the skin and breathing, a smaller round one for children and a Jacuzzi type, large for swimming, outdoors for a buzz; 4 types of sauna, every day there is an hour of sauna with a bathhouse attendant, when he steams you with oils and ice, waving a towel; every other day there are women's hours, when only women steam at a certain time; the food is very varied and tasty; concerts in the lobby bar in the evenings; procedures are standard, no frills, but high quality; Rooms are cleaned and towels are changed daily, towels for the pool and sauna can be changed at least every hour; warm underground garage, very convenient, especially if you are with children; the gym is quite packed with exercise equipment, there is a separate one for yoga; walking distance to the springsNegatives
There are few good massage therapists, some are booked in advance, others are avoided; there are few cosmetic procedures, the pedicure was done poorly, but the algae mask on the face is excellent; no paraffin for feet, only for hands; there is no salt breathing room, but there is a salt pool; the last time we lived in a room with a damp and water-swollen door to the bathroom, the view was terrible; The mattresses were soft, but they immediately changed them to hard ones; there is no entertainment for children, one children's corner in the lobby near the elevator near the restaurant, very cold in winter and practically no toys, a couple of coloring books and some broken puzzles😟Answer from Falkensteiner Hotel Grand MedSpa Marienbad
Добрый день, уважаемый Юрий Дал Кол! Благодарим Вас за оставленный отзыв. Мы учли все Ваши замечания, провели беседу с персоналом и будем работать над улучшением нашего сервиса. Жаль, что Вы не обратились к нам с замечаниями во время Вашего пребывания, мы бы их быстро уладили. Надеемся увидеть Вас снова в нашем отеле!
IULIIA TIKHONOVA
03.03.2019
Positives
This is not the first time we have come to this hotel. And as always, there are practically no complaints. The best hotel in the city.Negatives
I usually don't give any advice to anyone. But this time, I would still like to warn you: if you do not really need the medical examinations offered by the hotel, it is better to refuse a general blood test. The employee performing this procedure is extremely unprofessional. My mother and I left with huge bruises (half the size of our arms). Moreover, when they asked for help (my mother immediately had a lump on her hand), the woman just shrugged her shoulders and advised her to apply ice.Answer from Falkensteiner Hotel Grand MedSpa Marienbad
Добрый день, уважаемая IULIIA TIKHONOVA! Благодарим Вас за оставленный отзыв. Мы учли все Ваши замечания, провели беседу с персоналом и будем работать над улучшением нашего сервиса. Надеемся увидеть Вас снова в нашем отеле!
Elena Wilhelm
24.02.2019
Positives
We liked everything, we will definitely come again.Negatives
The descent is too steep. The carpets in the rooms are too old.
Valentina Link
02.02.2019