references
Наталья Компаненко
06.02.2017
Positives
I liked everything - treatment, SPA, accommodation, food. The treatment is clear and friendly. Walking to the colonnade for water has a very positive effect. The staff is very attentive and responsive. The food is varied for breakfast and lunch, and dinner is simply wonderful. On Saturdays - special thanks. Transfer - convenient, polite, fast.
Марина Сидорина
03.02.2017
Positives
A very good hotel, with good infrastructure and medical facilities. The work of the medical staff in the Spa area is beyond praise. Everything is clear and professional. The most important thing is that the hotel staff treats all hotel guests with attention and respect. This speaks of the excellent organization of all departments by the hotel management, from the “reception” to the restaurant with excellent cuisine.Negatives
Uncomfortable pillows
Наталия Терешина
01.02.2017
Positives
Ideal holiday. Quiet, calm, there is no language barrier, everyone speaks or kindly tries to speak Russian. The price/quality ratio is optimal. The country is lovely, the principle of social justice is implemented, everyone lives equally modestly but with dignity. The treatment is qualified, without fanaticism, the waters are pleasant.
Игорь Писковой
25.01.2017
Positives
Very friendly and helpful staff.Negatives
The Saturday menu from the chef was, to put it mildly, so-so.
Oleg Shula
23.01.2017
Positives
Very cozy homely environment, friendly staff, excellent sleeping area.
марина остапенко
19.01.2017
Positives
The restaurant has a very varied menu, and everything is so deliciously prepared that you don’t want to leave the restaurant. excellent spa area, we regularly went for a swim in the pool a couple of times a day. The saunas are excellent and spacious. The treatment was also without any complaints, I liked everything.
Dzmitry Harynovich
17.01.2017
Positives
We would especially like to note the work of the staff at the hotel reception (Philip and Elena) and the entire SPA area reception team! The organization of the work is well organized and deserves gratitude. I would like to express special thanks to Simony Gregorn, who helped our family in an unusual situation. A true professional in his field!Negatives
I would like to point out the work of the lobby bar staff. Once again we are very disappointed with the work of the lobby bar staff. Very rude and not attentive to vacationers!!!
Радик Камаров
14.01.2017
Positives
Since 15, we have been going to Marienbad for treatment. And I can compare the quality of service with other sanatoriums. -the quality of food is at the highest level, dinners were never repeated during the entire stay. Great waiters. -the level of treatment is also high and the procedures last longer. The massage is just a massage, and not the stroking that was found in other sanatoriums. Possibility of additional free physiotherapy in the gym. -the relaxation area includes 5 swimming pools and saunas, where you can spend your free time. -the room is large and comfortable, with a bath and shower, heated floors, cleaning and towels changed daily. -the staff is responsive and ready to help. -warm parking on the -2nd floor, accessible by elevator. -entertainment program in the lobby bar. Based on the results of our stay, we found “our” hotel for subsequent visits.Negatives
There is no negative, but perhaps the weak WI FI for watching hockey in the room was resolved by visiting the lobby bar.
Николай Кожевников
13.01.2017
Positives
The quality of the treatment procedures is good. I would especially like to note the work of the massage therapist Narynbek. The maids are attentive and conscientious about their work. A variety of fresh baked goods are served for breakfast. A large selection for all tastes. I especially liked the honeycomb honey.Negatives
It’s a pity that there are only cold drinks in the recreation area. In winter, when there are a lot of colds, I would like there to always be hot tea. And during our vacation it was only available once. Lunch leaves much to be desired. There is no choice, only one dish. Dishes were often oversalted, which does not look like dietary food. The mineral water offered on the table in the restaurant and in the room is very expensive. Moreover, usually in hotels you only had to pay for the minibar, but here the water is on the table. We must warn you that it is paid.
Сергей Щурихин
13.01.2017
Positives
My husband and I were very pleased with our stay at this hotel! In fact, the main slogan is “Welcome home!” justifies itself! Everything was just wonderful! Those who are looking for negative things will always find them! But there’s simply nothing to complain about. The staff are all very friendly, professional, the restaurant really surprised me! Believe me, avid travelers! Many thanks to all the medical staff for the treatment and relaxation! Separately, I would like to write a huge thank you to your company for its very attentive attitude towards clients. Upon arrival at the hotel, an employee of the company called us and asked if everything was okay and if there were any requests. Very nice! And in general, it was very convenient to choose a hotel on such an informative site !Thank you!Negatives
no and cannot be
Neanila Siamionava
03.01.2017
Positives
Everything is great. The organization, service, procedures, food are beyond praise, the attentiveness and care for their clients of managers of all categories, including the hotel management. A wonderfully organized New Year's celebration. We will definitely come next year.Negatives
NO negativity!
ANDREI CHVOSTOV
02.01.2017
Positives
Nice hotel, clean, warm rooms, heated floors in the shower. We were on holiday with a child, the restaurant was always ready to help, it was possible to order a children's menu, there were always 2 types of cereals for breakfast. Robes and slippers are provided, which is convenient for the procedures. The treatment is generally good. Attentive staff.Negatives
Expensive parking at the hotel is 9.5 euros per day; nearby, 1.5 km away, there is a Central parking lot for 100 CZK per day, about 4 euros. The distance to the springs is about 1 kilometer; the walk back is uphill.
arvid katscher
11.12.2016
Positives
ochenj nadejusj, chto,kak pri ljuboj fizioterapii, effekt polnostju raskroetsa neskoljko pozzge, i togda moja ocenka mozget statj "prevoshodno" or potrjasajuschche". blagodarim dr. Romana, st.sester Ivettu i Kamillu, massazgistov Miro i Nadju, sister Hanu i Irinu Na Reception Sotrudnic Lenka I Dana (V Vischej Stepeni Professionaljnih I Ljubeznih), Metrdotelja V Restorane Pana Slava? (Izvinite, Mog Pereputatj Imja), Ochenj vnimatelj Nogo Barmena Jakuba staralsja pomochj v ljubih melochah(on takzge razvozil belje,mi vsjo vremja videli ego toljko v rabote), nu i,konechno,vsem tem devuschkam(Lene i drugim),kotorie ubirali nomer i tozge sdelali nasche prebivanie komfortnim!Dekuje!!!
Irina Strelnikova
21.11.2016
Positives
Everything is very conveniently organized. A wonderful resort. Good food.
Марина Чужова
18.11.2016
Positives
Friendly, modern, fresh, clean, it was a pleasure to stay at the hotel, highly qualified staff - doctors made our vacation eventful, serene, unforgettable! We remember our holiday with kind words, we wish your team all the best!
Андрей Кузнецов
05.11.2016
Positives
The hotel is very comfortable, I think one of the best in the resort (taking into account my previous experience of coming to Marianske Lazne). I was pleased with the rich buffet, the cook is trying very hard. The hotel has a fairly new treatment center, very well equipped. and what I especially liked was that there was never a crowd of people in the pools, several people swam in the outdoor pool, 2-3 people in the indoor pool, and with saunas. By the way, it’s best to come to the sauna around 8 pm, there’s almost no one there.
Марина Матвеева
03.11.2016
Positives
Very good overall impression of staying at the hotel! Special thanks to coordinator Vladislav Bure, everything was done quickly and at the proper level! I was pleasantly surprised by the attitude of the hotel staff both at the reception (for any questions) and in the spa area of all the specialists! Dr. Roman, thank you so much for your understanding and professionalism! Respect to Irina for the Alexandra bath! The hotel management gets 5+ for organizing holidays and treatment! Chef for amazing, exquisite cuisine - especially on Saturdays and fish days! what sturgeon and trout were like: yum...yum...yum!!!! We hope and, most importantly, want to come back here many, many times! Marina and Alexander Matveev, Nizhnevartovsk, Tyumen region. Matvevva Marina and Alexander. Nizhnevartovsk.Negatives
I was a little disappointed by the abundance of “tourists” on weekends (Saturday and Sunday), for some reason there wasn’t enough basic omelet, sausages, even bread (!) for the rest of the residents. It’s not clear how the menu is calculated and why people living 2 years should change their lifestyle 3 weeks, looking back at temporary newcomers for 2 days? I think that these are some kind of overlays that, of course, will be resolved in the future! Otherwise, I will repeat once again everything is amazing!!! I wish you all a good holiday and, of course, HEALTH! The hotel greatly contributes to this!!!
Irina Lymar
01.11.2016
Positives
The first thing that surprised me was that they met us on time, the hotels immediately provided us with a cozy, clean room, and in the morning, despite it being Sunday, the doctor was waiting for us, the procedures were carried out exactly on time, there were no problems with rescheduling the procedures for another time. The staff was very responsive and friendly . The food is delicious and there is always a large selection of dishes. Many thanks to Vladislav Burya for his timely assistance with the visa, as well as to the transfer drivers for the impeccable meeting and seeing offNegatives
No, only positivePositives
This is not the first time we have stayed at this hotel and we are very pleased. The price-quality ratio is excellent, the rooms are beyond praise: clean, beautiful, comfortable. The breakfast is rich, the service is at the highest level: very attentive and responsive staff, a large selection of dishes. It’s a pleasure to be in the hotel everywhere, in the room, in the sauna, and in the pool. I really liked it. Super!
ирина кошевая
16.10.2016
Positives
In my opinion, the hotel is clearly a leader in terms of comfort; I have experience staying in Danubius hotels. I liked the treatment, the choice of procedures is large and the balneo complex in the hotel is gorgeous. procedures are carried out precisely on time, the procedure time is maintained without underestimating it. I would definitely like to come in 2017.
андрей проценко
07.10.2016
Positives
I am very impressed by the hotel. Of course, first of all, I would like to note that it is very comfortable, a convenient room, the atmosphere is excellent and conducive to relaxation. The food surprised me; I’ve stayed in many hotels, including Karlovy Vary, but the food here is incredibly delicious and there’s always a wide selection of dishes. It’s like going to a festive buffet. I was not very interested in medical procedures, I came to the resort to drink some water. but I feel like the treatment is competent
johann deringer
15.09.2016
Positives
I really liked it. Everything was great.Negatives
I booked a room with a balcony, but your confirmation did not include a balcony. I had to pay an extra 160 euros for the balcony. I really didn't like this. I should think about ordering through Sanatoriums.com next time.Answer from Falkensteiner Hotel Grand MedSpa Marienbad
Здравствуйте Johann! Вы немного ошиблись, в подтверждении бронирования от Sanatoriums.com указано, что у вас забронирован двухместный номер "супериор". Номер с балконом - это отдельная категория. С уважением, менеджер Falkensteiner Hotel Grand MedSpa Marienbad Katerina Willnerova.
Emiliya Aliyeva
26.08.2016
Positives
I am very pleased with my stay at this hotel. Extraordinarily tasty and delicious food, comfortable, always clean room. The staff is very responsive and friendly, the medical staff did their job conscientiously. At the reception, Mrs. Elena was able to gently and tactfully resolve all my complaints on the first day. To the medical staff --thank you very much: everything was right on time, and everyone was friendly. Special, special thanks to the tour operator Sanatoriums.com - Larisa. Unfortunately, I don’t know her last name. On the last day before my departure, she organized a transfer for me to Prague. Wonderful pools.Negatives
There is no negativity as such, in my opinion. But, there are wishes, based on the experience of previous years - rest and treatment, for example, in Druskininkai. There, aqua aerobics or gymnastics in the water was mandatory for everyone, it was included in the schedule of your procedures. And they carried it out with great knowledge of the matter. This is clearly not enough for me here.
Светлана Мясникова
16.07.2016
Positives
Excellent food, very good medical care and staff. The hotel has all the conditions for a comfortable stay. The time was spent interestingly and with health benefits.
Mikhail Savkin
30.06.2016
Positives
I liked almost everything: friendly hotel staff, very tasty food, good treatment, excellent spa area with swimming pools, good saunas and Turkish steam room.Negatives
Six prescribed massage procedures were performed by 3 different specialists, the level of which was different and some were simply low.
Галина Воробьева
16.03.2016
Positives
Treatment - professional and friendly staff. Not a single complaint. I really liked the individual gymnastics with Miloslava. I liked the dry baths, mineral baths, underwater massage, lymphatic drainage. Thank you all so much for the treatment! I was pleasantly surprised by the kindness in rescheduling procedures by the spa reception specialists at my request. Special thanks to the doctor - his friendliness and constant readiness to receive guests regarding treatment issues. Due to the fact that the hotel has several pools, there are absolutely never many people in them at the same time. Great feeling from the salt pool. I really enjoyed swimming in the outdoor pool - snow falls outside, and you swim in warm water. As far as I understand, there is no such base in any other hotel in Marianske Lazne. The rooms are spacious, clean, comfortable, there is no issue with cleaning and equipment. Full set Food - varied and very light. No discomfort. I found some very tasty dishes for myself. Great restaurant staff. The hotel has excellent management control. The vast majority of staff speak Russian. The hotel manager is friendly and helpful. The reception staff does everything necessary to make guests feel calm and comfortable, helps in resolving everyday issues and even in planning independent travel routes between cities. Upon arrival, the safe in my room was found to be broken. It was instantly replaced with a new one. There are several TV channels in Russian. True, I didn’t see a single book in Russian in the library. Maybe I didn't look well? The sanatorium is located on the mountain. It's a 15-minute walk from the source. For me this is an absolute plus as it makes me move more. Overall, it was a wonderful holiday and I would like to return to this hotel. Many thanks also to the transfer drivers for the impeccable meeting and seeing off, as well as to the employees of the sanatoriums.com website for the highly informative site, ease of booking and effective service.Negatives
There is no negative, just a few wishes - the bartender goes out to smoke in the courtyard, and through the open door all the smoke goes into the library. The result is a very strong odor. But I addressed this to the bar staff. They treated us with understanding. It’s also a pity that the springs worked in winter mode and closed at 6 pm. If this time could be extended by at least an hour, then we could go to water even after dinner. And so we had to stock up on water for lunch.
Natalia Guzanova
13.02.2016