references
Sieglinde Schmelzer
09.12.2019
Positives
The house was very well maintained, the rooms were very clean, the food was very good, and my gluten intolerance was also taken into account very well by the kitchen.Negatives
On the penultimate day I was approached by a chambermaid who said that I had soiled a towel and smoked in the room. Neither of which was true. I was very upset. She said if I got caught I would get a fine, but she wouldn't rat me out! She wanted money from me.
Сергей Руяткин
08.12.2019
Positives
The positivity is supported by memories of comfortable stays at the hotel in previous years. Adequate food with emphasis on healthy eating while maintaining previous comments (below). Good regular cleaning of the rooms - better housekeeping team this year. Organization of leisure time: musical evenings, the state of the library is satisfactory.Negatives
Fewer staff understand Russian, but they don’t even speak English; the language of communication has become German (even at the welcome meeting, where the majority were Russian, there was not a single hotel employee who understood Russian, this is the case with our 8-fold stay visiting the hotel for the first time)! The turnover of personnel in SPA is not in the direction of improving qualifications. In the restaurant, most of the food is over-salted (we talk about this every year), which is not compatible with the principles of healthy eating - they are emphasized this year, but this contradiction causes cognitive dissonance in our medical education. There are no quality standards in the restaurant every day: there are days when the food is prepared from yesterday's leftovers (usually snacks and baked goods). Regarding the transfer from sanatorium.com: for the first time we traveled in a crowded minibus from Marianske Lazne through Karlovy Vary to Prague; We understand that this minibus is considered an 8-seater, but in reality there are not 2, but 1.5 seats in the front row - this assumes two thin people, and what if there are none in this group?
André Leonhard
25.11.2019
Positives
The food was great and the staff was very nice, the treatments were topNegatives
Unfortunately the sauna area is not accessible for wheelchair users, which is a shame 😔
Fritz-Ludwig Moritzen
19.11.2019
Positives
Location in town, spa and treatments very good, food varied and good
Elena Pynko
06.11.2019
Positives
First time on holiday, really enjoyed itNegatives
In summer, the rooms can probably get hot, as there is no air conditioning. I would also like to have rugs in the bathrooms, since the wet floor is slippery. The pools are all the same depth of 135 cm, which is a problem for short people.
Евгения Потапова
16.10.2019
Positives
I liked the hotel very much! Wonderful staff who work hard for you. The spa is just great. The heated outdoor pool and salt pool left the best impression. The food is varied and tasty.Negatives
The pillows and mattresses are already “tired”. For a hotel of this level, I would like better quality.
OLGA KAZANTSEVA
30.09.2019
Positives
Thank you for the good, and as it turned out, truthful reviews, thanks to which I made an excellent choice of hotel and really improved my health. I recommend it to anyone who has problems with the musculoskeletal system. And good relaxation thanks to the spa zone and baths from the Alexander Spring. I really liked the atmosphere, thanks to the friendly team of staff.
Vadim Karetny
30.09.2019
Positives
Fairly quick (two days) transfer to room 150, which fully corresponds to our order.Negatives
The initial placement in room 453 did not at all correspond to the order, which, by the way, was made six months before arrival in the hope that during this time it would be possible to find a convenient place to stay. Room 453, located on the top last floor of the hotel on the south side, is hot, the arrangement of furniture is inconvenient given the small area. All this does not contribute to a normal rest and shows a disrespectful attitude towards the client. Two days of staying in this room significantly spoiled our stay in Marianske Lazne.
Нэлли Мошкова
28.09.2019
Positives
Friendly and attentive attitude of the staff towards guests. We have been staying at this hotel for ten years and always enjoy our stay. Treatment allows you to forget about health problems for a while.
Jelena Bieche
22.09.2019
Positives
Very helpful staff, attentive to the wishes of vacationers
Тамара Соловьева
30.08.2019
Positives
We enjoyed our second stay at the sanatorium. Great staff, responsive to all your needs. Treatment procedures are carried out professionally. A very good head physician. Cleanliness and comfort everywhere. The restaurant cooks with soul and delicious food. The only thing is that the range of dishes is poorer compared to last time. The greeting "Welcome home" is completely true. Tamara SolovyovaNegatives
No.
Лариса Микрюкова
22.08.2019
Positives
The concept of the hotel is “Welcome Home”. Friendly, welcoming, welcoming, with great care and attention to vacationers.
viktor zakora
19.08.2019
Positives
Everything was good, one minus: it’s impossible to lose weight, the food is very tasty
Светлана Куликова
14.08.2019
Positives
I liked everything very much. The staff is polite and friendly. The menu in the restaurant is varied and deliciously prepared. We recommend it to everyone. We plan to come again.Negatives
No.
NINA STEPANOVA
11.08.2019
Positives
Only positive impressions. I like everything, especially the outdoor pool and food. We will definitely come again
Vicheslav Leybman
07.08.2019
Positives
Everything was fine, friendly hotel and spa staff, good foodNegatives
Lack of air conditioning, it was very difficult on hot days
tamara kotliarova
06.08.2019
Positives
It’s not the first time I’ve been relaxing in Marianske Lazne, but it’s my first time at the Grand MedSpa Marienbad hotel, the quality of treatment is good, the staff is polite, the food is excellent, but I didn’t like the placement of the tables, I sit down at the table but respected German vacationers come up here and I move to another with a smile place, and this has happened more than once, it’s better to assign each vacationer a place for breakfast, lunch and dinner, that’s probably the only negative.
evguenia polichtchouk
29.07.2019
Positives
Nice pools, quality foodNegatives
Lack of air conditioning in the rooms, paid drinks at lunch and dinner, the staff understands and speaks Russian and English very poorly. The dominance of the German language.
Татьяна Полякова
14.07.2019
Positives
We are staying at this hotel for the second time in a row in July. All good. This time we lived in a superior room in the KurPalas building. The building is quiet, you can't hear your neighbors at all. The room is quite spacious. Bathrobes were changed upon request. The treatment program consisted of 36 procedures over 2 weeks per person. Among the massage therapists, I liked Mrs. Zoya.Negatives
I didn't notice any cons.
Svetlana Tchernova
08.07.2019
Positives
Very beautiful cozy hotel. Nice pools. Delicious varied food. Friendly staff.Negatives
Room cleaning leaves much to be desired. They clean up pretty bad. Bed linen is changed very rarely. Our linen was not changed for 6 days. And this is in temperatures above 30 degrees. I had to go to the reception. After that they changed it once. And then again they didn’t change it for a week. It's a shame because overall the hotel is very good.
IRINA MANOV
05.07.2019
Positives
Everything was excellent Food - large selection and delicious Rooms are comfortable, cleaning is high quality, reception staff are very friendlyNegatives
Rooms are not air conditioned but a fan is available upon request
Yelena Furer
03.07.2019
Positives
The attitude of the staff is excellent: friendly and ready to help and accommodate. the food is of a very good standard. there are many pools and one outside, which is a big plus in hot weather. special thanks to massage therapists Yan, Vadim and Nurambek.Negatives
1. there are no air conditioners, which at a temperature of +33 outside is survival in the rooms. 2. the hotel is located on a hill, which is inconvenient if you have problems with the musculoskeletal system. plus it is quite far from the colonnade with drinking water. 3. all pools are at a depth of 135 cm, which is dangerous and impossible to use if you are short and cannot swim.
Iris Freytag
01.07.2019
Positives
A friendly welcome and a quick start to the treatment with treatments the very next day. The rooms were very clean and a fan was provided during the hot days.Negatives
Due to the language barriers, specific health problems could only be addressed to a limited extent.
Елена Александрова
30.06.2019
Positives
Very friendly staff and guests of the sanatorium, excellent quality of food, cleanliness everywhere! The feeling that they were waiting for us here and that we were very welcome did not leave us throughout the 10 days of our stay:)
Фира Грач
23.06.2019
Positives
The hotel is very good. 800 meters from the colonnade, except by helicopter. Why tell a lie?Negatives
There is a lot of food, but tasteless. They say the chef has changed. The soups are terribly salty, probably from concentrate. One fish day there was delicious food, there were also meat dishes.
Nadezhda Illarionova
16.06.2019
Positives
Good afternoon Everything was wonderful! At first I was worried, since it was the first time I was traveling on my own, without prepayment for a ticket. They met us at the airport, took us to the hotel and even fed us lunch, then we checked in and checked in. The hotel is beautiful, the staff is friendly, the treatment is good. I was satisfied with everything. I thank sanatoriums for the excellent review information on hotels. With respect, Nadezhda.
BIKTOR BELYAKIN
14.06.2019
Positives
everything is greatNegatives
one minus there is no air conditioning it is very bad not in the room not for treatment especially where the baths are losing guests
Tatiana Karako
14.06.2019
Positives
Great atmosphere, polite and attentive staff at all levels. Very pleasant little things that are not found in any other sanatorium in this resort, and I think in K. Vary too.Negatives
In a bar, 2 waitresses in the evening are not enough. It would be nice to invite jazz musicians to musical evenings.
Alexander Hartmann
03.06.2019