references
Positives
Thanks to the sanatoriums.com service, it’s very convenient to choose hotels and order a transfer. But use excursion services - no. The advantages of the sanatorium: very convenient location (50 meters to the Colonnade with mineral water), a public transport stop nearby, a forest for a walk, a theater), its own medical facilities, delicious and plentiful food, attentive staff who speak Russian. Payment at the hotel is accepted in crowns, euros, cash and bank transfer.Negatives
In the fall of 2019, the second elevator did not work. Considering that the elevators stop between floors, the elevator stops for all calls; when the hotel was completely filled with elderly sick people, the lack of a second elevator was very annoying. A trip to Czech Krumvol with the MAKSITUR company on the recommendation of sanatoriums.com left a bad impression regarding the organization. The cost of the tour turned out to be 50 CZK more than in the price list from sanatoriums.com, which seemed strange. On the way back, the car's alternator belt broke. This means that the driver was poorly prepared for the trip and constantly lied to us about the arrival time of the other car. No one apologized for the situation, neither the driver nor the company. It’s better not to travel anywhere with MAXITUR. The free trip to Prague turned out to be empty, the excursion had little substance, all the time we walked slowly somewhere without stopping and listened to the text. Neither the guide nor the driver could do anything with those who violated discipline, so more than an hour of free time was simply lost.Positives
The price performance ratio is very good. So much from the hotel (colonades, salt cave, cafes) can be reached in minutes.Negatives
There was only one small elevator because the second one was broken. Couldn't be repaired during the week. Even though there was an elevator, you still had to climb stairs. Not so great for people with walking difficulties.Positives
Excellent location of the hotel. Wonderful staff. Home kitchen.Negatives
Inconvenient elevator (between floors).Positives
Everything is fine. The location, treatment and staff are wonderful. We are very pleased.Negatives
The food is not bad, but last year it was better. But this does not greatly detract from the impression of the sanatorium.Positives
The location of our hotel is the best; when I chose the hotel, I really wanted the springs to be nearby so that I could combine procedures and drink. A huge THANK YOU to Yolana and Dominica))) Regarding the quality of treatment: I think 11 days is not enough, at least 14 days were needed. THANK YOU EVERYONE!Positives
Location treatment staffNegatives
Very noisy in the morning due to trafficPositives
Doctor: I liked the examination. Thanks to the canteen staff for a good job: Liebe, Hanke, VladislavNegatives
I am in Flora 2 times because of the Forest Spring treatment. In 2015, I was here and cured my asthma. so I decided to go now. The reception desk is good. Cleaning: the bed is folded every day, but vacuumed every other day, towels are changed every 4 days. You need to vacuum every day. Doctor: I liked the examination, BUT I am an oncology patient. I am not allowed gas injections or dry gas baths. With difficulty, I persuaded the doctor not to give me gas injections. and when I received the card, I saw gas baths (bag). I had to change it to what I asked for for reflexology. Further. I am hypertensive and have atrial fibrillation. The forest spring, like the cross spring, is not suitable for me, because... retains salt in the body. they were assigned to me. I felt worse. I stopped drinking forest. I am an elderly person with orthopedic problems, why not give me the Rudolf source for osteoporosis? Food: we choose lunch from 2 courses, although previously there were 4. A lot of black pepper, which is prohibited for patients with gastritis. Is this a new type of diet? I liked it less this time.Answer from Spa Hotel Flora
Добрый день, благодарим за ваш отзыв. Выбор лечения полностью находится в компетенции врача, который готовит план процедур в соответствии с первоначальным медицинским осмотром и несет полную ответственность за сборку. Жаль, что вы не высказали ваши замечания администратору во время вашего пребывания, мы бы уладили эту проблему. Выбор пружин и их влияние на здоровье также определяет врач, наш врач имеет около 40 лет практики, и до сих пор мы не жаловались на выбор процедур или источников. Обед на выбор из 3 меню, всегда два горячих блюда + 1 микс овощного салата. Ужин на выбор 4 меню + салат-бар. Диетическое питание без перца готовятся по запросу на месте, поскольку вы не заказывали блюда без перца, мы не учли ваши пожелания. Блюда, которые включают перец, приготовлены по вкусу.
Positives
Overall we were pleased with our stay at the Flora Hotel. The location is simply wonderful, and this was important to us. Our room was very good, large and bright, only the shower was a little cramped. The room cleaning was perfect and overall cleanliness was at the highest level. The treatment was at an average level, although everything was on time. Still not enough staff! I was very pleased with the warm and cozy pool. The food was good, often it was delicious for dinner, it was difficult for us, because... We keep kosher. The breakfasts suited us quite well and there were no frills. The staff is friendly and helpful, especially Liba!Negatives
Disadvantages: very poor internet, almost zero internet from the room!Positives
Excellent location of the hotel, nice and spacious room. Very clean. Treatment at a good level, not enough staff. Good masseur Roman. Food at an average level, not enough vegetable side dishes, mostly potatoes. The small pool is very cozy and pleasant. Good attitude towards guests from all staff.Negatives
Very weak internet in the room!Positives
The atmosphere of the resort part of the city is conducive to relaxation. You can walk around the well-kept park for hours. There are greenery, flowers, fountains all around. The hotel is located very conveniently, with secure parking nearby. The hotel staff is friendly and everything is well organized.Negatives
It would be nice to immediately receive information on the first visit to the older sister that the prescribed procedures can be replaced with others, partially chosen by yourself and purchased additional ones.Positives
My stay in Marianske Lazne is not the first time. I really like this resort. In 2019, I was at the Flora Hotel for the second time, because I liked it there. But I won't go there again.Negatives
I could strongly feel the hostile attitude of the nurses towards me as a Russian. This is very unpleasant.Answer from Spa Hotel Flora
Добрый день, госпожа Лидия. Мы проверили вашу жалобу, и нам жаль, что вы не обращалась ни к администратору, ни к оперативному персоналу во время моего пребывания. Вы не приняли ожидающих гостей в офисе Сестры и пошли на газовые инъекции без вызова, что неоднократно предупреждалось Сестрой. Поведение всех сотрудников отеля одинаково для всех гостей, мы не делаем различий по национальности.