references
Positives
All was good! I'll come again...Negatives
No negativity
Answer from Spa Hotel Krivan
Спасибо за очень хорошую оценку, и мы с нетерпением ждем вашего следующего визита :
Positives
There were enough procedures, they were carried out according to a logically structured schedule without delays. I completed additional procedures without any problems.Negatives
Food is of average quality regarding deliciousnessAnswer from Spa Hotel Krivan
Спасибо за оценку
Positives
Nice and attentive staff. In the treatment center, two young guys - Nicole and Stanislav - work great and know their job. The ladies working at the register are lovely.Negatives
There are many disadvantages for a 4-star hotel. Old carpets, rooms are poorly cleaned. Rust in the washbasin and toilet seat. The food generally leaves much to be desired. Dried thujas at the entrance and a flowerpot full of cigarette butts.Answer from Spa Hotel Krivan
Если у клиента была проблема с надлежащей уборкой номера, мы не понимаем, почему она пишет это только здесь и не сказала, когда еще была в гостях. Мы работаем над новым меню, но все же думаем, что каждый сможет выбрать из 4-х видов еды. К сожалению, мы не можем повлиять на окурки в цветочном горшке перед отелем, это делают люди со стороны.
Positives
TREATED WITH BEAUTIFUL NATURE, WEATHER AND MINERAL WATERNegatives
lack of water procedures with mineral water and a formal doctor’s consultation in a hurry without the desire to hear the wishes of clients in the end - practically without procedures ,,,Answer from Spa Hotel Krivan
Спасибо за оценку.
Positives
Reception staff very friendly physiotherapists very professionalNegatives
Dirty bed linen and towels in the hallway are sorted by the cleaner right at the entranceAnswer from Spa Hotel Krivan
Vielen Dank für Ihre Bewertung.
Positives
Very good locationNegatives
Eat angelically, no rolling out.Answer from Spa Hotel Krivan
Guten Tag, Vielen Dank für die Bewertung. Wir glauben nicht, dass das Essen so schlecht war. wenn sich der Kunde während des Aufenthalts über nichts beschwert hat.
Positives
Very good locationNegatives
Food was inedible! Broken elevator.Answer from Spa Hotel Krivan
Guten Tag, Vielen Dank für die Bewertung. Wir glauben nicht, dass das Essen so schlecht war. wenn sich der Kunde während des Aufenthalts über nichts beschwert hat.
Positives
GreatAnswer from Spa Hotel Krivan
Спасибо за хороший обзор.
Positives
The biggest advantage of the hotel is its locationNegatives
Hotel "Krivan" does not correspond to the status of a four star hotel at all!!!! Everything, absolutely everything in the hotel is very, very budget, which does not correspond to the price. Let's start with the fact that there is no black coffee for breakfast😳nonsense!!! very small selection of vegetables and fruits (to put it mildly), there was practically none. Cleaning was not best quality. I sat in the lobby for several hours waiting for a transfer to the airport and what I saw: after the room was cleaned, all the dirty linen was lying on the floor in the lobby, the hotel workers were sorting it and preparing it for departure. The question arises: why was all this done in the lobby on in the eyes of the guests? All this is a consequence of very big savings by the hotel administration, they save on literally everything: lack of staff in the spa, in the dining room, in cleaning rooms. The mere fact that there is no coffee machine or just normal black coffee speaks for itself. I think that I will not go to this hotel for the second time, despite the excellent location.Answer from Spa Hotel Krivan
На завтрак доступен растворимый кофе для завтрака, если клиент хотел черный кофе, он мог купить его в ресторане. Что касается овощей, то они доступны только утром на завтрак. Ассортимент овощей каждый день разный. Номера убираются каждый день, если у клиента возникли проблемы с уборкой, она должна сообщить об этом на ресепшн.
Positives
First of all, I want to thank all the employees of the sanatoriums website. com for help in reserving the hotel "Krivan" in Maryinske Lazne. I ordered on your website for the first time, there was excitement, but gradually everything was resolved in the best way, and all issues of accommodation, transfer, excursions became clear. The staff answered all questions and requests promptly and with a desire to help. Thank you Victor, Svetlana, Irena! We went on vacation in a good mood! Arriving at the hotel, Sabina greeted us with a smile, very friendly. She told us everything, we paid, and went up to our room. We liked it, all our requests for accommodation were taken into account! If we had any questions (any), Sabina answered everything for us and helped. 30 minutes after we went up to our room, they brought us a plate of fruit - a welcome compliment. It was nice! On the same day there was a meeting with the doctor and procedures were prescribed. In the morning we already received our first procedures. Stanislav and Nika worked very professionally, with dedication. They took our questions seriously and were attentive. It was very convenient that the procedure plan that Sabina drew up was done in such a way that the procedures followed one after another, if there was a wait, it was completely insignificant. This arrangement of procedures was very convenient for us, because we could also clearly plan our free time. In addition to the procedures, we could use the sauna and jacuzzi, which also contributed a positive moment in our vacation. The next day of our arrival, Oksana, responsible for excursions, came to the hotel. She offered us everything, told us about Maryinské Lazne, excursions. We took advantage of several of her suggestions and were very pleased! There is a restaurant on the top floor of the building. We ordered 2 meals a day, it was quite enough, considering that every day from 15-16.00 there were baked goods, tea, coffee (instant). The assortment of breakfasts and dinners did not contain any frills or delicacies, but everything was very fresh and quite tasty (we especially liked chef Gonza’s dishes). The dishes were beautifully presented (the waitress Anechka was responsible for this, who served hot dishes and made sure that we didn’t forgot to place an order the next day). A pleasant surprise was a bottle of wine for my friend Svetlana’s birthday. Having learned that this was planned, we bought additional wine and celebrated in the evening at dinner with all the vacationers. It was nice and fun. . The room was cleaned daily, as were towels changed. The linen was changed on the fifth day (there were 10 of us in total). Eldara did the cleaning. Thanks a lot! I would like new renovated rooms, a better interior and more free space for procedures, but everything is compensated by the close-knit team of the hotel, its employees, who are trying very hard to make your vacation a success and for more people to come to this hotel! We thank everyone!Negatives
This applies to transfers. I want to say right away that there are no complaints about the drivers! When we were driving from Germany to the Czech Republic, my friend and I (both women were of heavy build and tall) found ourselves in the front seat, next to the driver. This (passenger) seat is one and a half at best, but is in no way designed for two people (of any size)!!! There is still some kind of raised area on the floor between the driver and us. On our side, 4 legs couldn’t fit, so we had to throw one leg over to the driver, otherwise it was impossible to drive!!!!! Imagine how comfortable it was for the driver to drive, and how we felt. At the bus stop, they offered two young women to swap with us, but when they looked into the cabin and saw these “seats,” they naturally refused. It was not a trip, but some kind of test. On the way back the woman felt bad (it can happen to anyone), but this added a lot of extra time. Those people who sit first in the cabin feel free, and if you sit third in a row, then you don’t have a full seat, at best half. I dwelled on the transfer in detail, maybe the responsible employees will at least quantitatively think through the lineup in the minibus! And I can say one thing to vacationers: if possible, then go only by car, if not, then be prepared for anything!!!!Answer from Spa Hotel Krivan
Большое спасибо за приятный отзыв. Мы очень рады, что Вы остались довольны нами в отеле Kriváň****. Было приятно видеть, как ты улыбаешься каждый день. Мы будем рады, если вы вернетесь к нам снова и останетесь не менее довольны, если не больше. :
Positives
The room is clean and there is a pump room with water nearby. Jacuzzi with good water pressure. Transfer is convenient!Negatives
Payment - they said it was possible by card, but in the end I had to pay in cash. The procedures and treatment are ridiculous. The sauna did not work. The gas has run out. There are no dressing gowns. The food is monotonous and the first courses are too salty.Answer from Spa Hotel Krivan
Что касается оплаты для клиента, лучше платить наличными, чем картой. У нас высокие комиссии за перевод валюты в банке, к сожалению мы не можем на это повлиять, это банк. Сауна не работала из-за замены детали, которую давно ждали - она уже работает. Клиент мог выбрать любую процедуру для сауны. Бальнеопроцедуры проводятся профессиональными массажистами качественно. Халатов в номере нет, но мы пишем, что везде и клиент наверняка знал об этом до того, как пришел к нам.
Positives
Krivan- is in hood locationNegatives
The food is a little bit …during the first week of staying.. But the next week was very good. ThanksAnswer from Spa Hotel Krivan
Thank you for your rating.
Positives
The location of the hotel is very good, the treatments are great, the size of the hotel is very pleasantNegatives
When it came to food, I would have liked a little more Czech cuisineAnswer from Spa Hotel Krivan
Vielen Dank für die nette Bewertung. Wir werden unsere Lebensmittelauswahl verbessern. :
Positives
Friendly staffNegatives
Room cleaning (during the entire time I stayed, the sink and shower were never cleaned); The quality of food is very mixed for me - mostly either chicken or pork, the portions are small, there are very few vegetables, the only fruits are apples and oranges. I wanted hot drinks for lunch or dinner, tea was only for breakfast, the rest of the time I had to buy it. Hygiene in the treatment area is poor, and the same in the jacuzzi. The sauna was not working during our stay. The hotel also has problems with water in the rooms; in the shower there is either boiling water or cold water, it is impossible to set the water to a normal temperature. The hotel is definitely not four star.Answer from Spa Hotel Krivan
Уборка номера производится ежедневно. Нам кажется странным, что клиентка не жаловалась во время своего пребывания. Мы спрашиваем всех, все ли здесь в порядке. Сауна действительно не работает, к сожалению, мы не виноваты в этом, банщик долго находит время. Мы не будем влиять на внешнюю компанию. Но у клиентки была возможность пройти процедуру по своему выбору. Овощей, фруктов на завтрак и салата на ужин вполне достаточно для отеля 4*.
Positives
Friendly staffNegatives
Eat. There wasn't even coffee for breakfast. Yoghurt and curd was frozen.Answer from Spa Hotel Krivan
Vielen Dank für die Bewertung unseres Hotels. Wir werden die Anzahl der Kontrollen in der Küche und im Restaurant erhöhen, um sicherzustellen, dass sich eine ähnliche Situation nicht wiederholt.
Positives
Thank you!Negatives
The issue of hygiene in the rooms and in the medical department is a little lame.Answer from Spa Hotel Krivan
Спасибо за напоминание - мы исправим ситуацию, усилив контроль в общежитии и лечебном центре.
Positives
Nice, helpful cafeteria workers and procedures. The food is ok, it’s a pity there are not enough vegetables and fruitsNegatives
Starting with the fact that I asked in advance for a room adapted for the disabled, but there was nothing in the shower room - no railings, no seat, no shelves for shampoos. I had to hold the shower, wash myself, and reach out with one good leg and hand on the slippery floor at the same time half shampoo and balance. Contacting the administrator and solving the problem lasted 4 days, as a result they installed a seat, while sitting on which I fell on the wet floor. My husband and I came to rest, the year turned out to be difficult morally - Russia attacked Ukraine, our children with their families there, I had a stroke, but the administration of the 4-star hotel ruined our entire vacation. In general, who awarded them these 4 stars? This is the kind of accommodation I wanted. The furniture is shabby, old, stained, the carpeting is stained. Not a single bed linen has been changed during all this time, only 2 towels, small, we had to dry ourselves with them when washing and after bathing, and then with wet ones after a shower. The showers, by the way, are old , in mold, I haven’t seen anything like this for a long time, especially at resorts in a 4-star hotel. I direct all complaints to Sanatoriums.com, to whom I contacted before the trip and during this problem. They did nothing, they were satisfied with the unsubscribe from the hotel, the administration of which blamed us for this situation. Therefore, I DO NOT RECOMMEND IT TO ANYONE!!! Who wants to maintain health and nerves at the resort. I spoke with many clients, not one praised the hotel and no one is going to return to Krivan in Marienbad, although the same hotel in Karlovy Vary, it seems 3 stars is much better.Answer from Spa Hotel Krivan
Уважаемая Olga Grebeshnikova. Сразу после Вашего обращения, Вам была предоставлена возможность переехать в другой номер. Вы не захотели менять номер и мы с Вами согласовали, что в кратчайшие сроки прибудет ремонтник. Когда мастер все сделал, к сожалению Вы не смогли правильно отрегулировать сиденье и не воспользовались услугами нашего персонала, из-за этого произошел неприятнейший инцидент с Вашим падением. Нам очень жаль, что так случилось, наши работники всегда старались Вам помочь. Через три Вам предложили другую комнату выше категории, и помощь горничной, которая перенесла все ваши вещи из одного номера в другой. По поводу других посетителей, хотим уточнить что клиенты, которые здесь живут и проживали ранее, бронируют наш отель уже на осень. Если бы они не были удовлетворены здесь, они вряд ли стали бы бронировать новые номера. Нам очень жаль, что Вы остались недовольны Вашим пребыванием. Мы старались сделать Ваш отдых максимально комфортным. С уважением
Positives
Overall we liked the hotel. Close to the colonnade. We had a two-room suite overlooking the city. Very high quality procedures and a competent doctor. The guy and girl in the procedural room were top notch. Many thanks to them.Negatives
The food was at the level of a Soviet canteen. It's a pityAnswer from Spa Hotel Krivan
Спасибо за оценку. Стойка регистрации отеля
Positives
Location, staffNegatives
Food, sauna and partially jacuzzi did not work.Answer from Spa Hotel Krivan
Спасибо за вашу оценку и комментарии. Извините за неработающую сауну - ждем доставки электронного чипа. В джакузи мы усилили контроль и обсудили еду с поваром.
Negatives
the food was good, but not enough vegetables and fruits. the gowns are paid, if the gowns are paid, then you need to indicate this. honey. the staff couldn't keep up because he was alone. There was no parking. not worthy of 4 stars, the rooms were not cleaned: they didn’t provide a towel, they didn’t wash the sink, and this happened more than once.Answer from Spa Hotel Krivan
Утром были овощи, а затем салат на ужин каждый день. Если номер не был убран должным образом, вы всегда должны сообщить об этом на стойку регистрации, чтобы мы могли принять меры для исправления. Мы не будем делать ничего подобного после отъезда. Халаты в стоимость не входят и об этом также написано на сайте SANATORIUMS.com. Халат предоставляется за дополнительную плату в размере 2 евро в день.
Positives
Well, the colonnade is nearby.Negatives
Before the pandemic, the Krivan sanatorium was not bad, but now it is a disaster, I want to say about the treatment. Two people work well, no complaints, but it takes two people to stitch it up. About the deluxe room, I want to say that it is dirty, the shower cabin is all in tracing paper, the shower handle is not attached, everything is broken, I wanted to tell the reception, but I didn’t say, make enemies for yourself. The tiles are dirty, smeared, there are fingerprints, they look clean when you walk, dust rises for those with allergies, then my wife went to the LUX room wearing a medical mask. Bathrobes are paid, but you can do without them, the Jacuzzi does not work, the Sauna does not work. In the dining room there is no choice of salads, radishes, carrots, cabbage. You can forget about tomatoes and cucumbers; they prepare dishes of 3+ no more. In 2016 it was a hundred times better. And another advice to the management is to buy a large coffee machine for everyone, do this for breakfast in the morning for free and at other times for a fee. And also buy a washing vacuum cleaner, at least for LUX. I will not advise anyone, think for yourself.Answer from Spa Hotel Krivan
Если клиент ничего не говорит во время своего пребывания, трудно организовать средство правовой защиты. Если в комнате было так грязно, мы не понимаем, почему клиент ничего не сказал. Гидромассажная ванна не работала в течение двух дней всего пребывания. Сауна вышла из строя, потому что ремонтнику из Германии нелегко найти время, чтобы починить ее. Конечно, мы работаем над ремонтом сауны и ищем мастера, у которого будет время. Клиент получил предложение обменять сауну на процедуры. Если он им не воспользовался, отель ответственности не несет.
Positives
The staff is very friendlyNegatives
All treatments of spa gestures were carried out by only one person. The doctor was also rarely seen.Answer from Spa Hotel Krivan
Vielen Dank für die Bewertung unserer Dienstleistungen. Zum Zeitpunkt Ihres Aufenthaltes war ein Mitarbeiter unseres Balneozentrums krank. Die ärztliche Beratung erfolgt immer bei Ankunft der Klienten, die weitere Anwesenheit eines Arztes ist immer nur bei sehr schwerwiegenden gesundheitlichen Problemen unserer Klienten erforderlich. Hotel Kriváň -Rezeption
Positives
Everything is fine, our stay was short, only 3 days. But our staff carried out all 13 procedures for us. The hotel has an afternoon snack, which we have never seen anywhere in Halbpension meals.Negatives
Sauna didn't workAnswer from Spa Hotel Krivan
Спасибо за хороший обзор. Сауна не работала, потому что, к сожалению, компонент находится далеко и доходит долго.
Positives
The treatment was beneficial for me, the location of the Hotel is excellent, everything is nearby. I liked it very much. The staff is responsive, pleasant to talk to, and has a professional approach to any matter. I want to say a big thank you to all the staff of the Hotel.Answer from Spa Hotel Krivan
Děkujeme za kladné hodnocení hotelu a těšíme se na vaši případnou další návštěvu.
Positives
Very satisfied with the staff, reception, doctor, treatment Stanislaw, kitchenNegatives
It's bad that the room doesn't have a balconyAnswer from Spa Hotel Krivan
Спасибо за хороший обзор. За дополнительную плату возможно наличие балкона.
Negatives
You have to pay for a hotel robe.Answer from Spa Hotel Krivan
Спасибо за хороший обзор. Да, клиент должен заплатить за халат, но все клиенты знают об этом до того, как приходят к нам. Об этом пишет SANATORIUMS.COM.
Positives
Everything was great, especially Stanislaw. We would be happy to come back.Answer from Spa Hotel Krivan
Спасибо за хороший обзор. Мы будем рады видеть вас снова. :
Positives
The only therapist's treatment was very good, even though he was the only person in the department who did an excellent job with the treatments.Negatives
We didn't think it was so good that the doctor prescribed the treatments on a couch in the lobby without an examination. We have already stayed in other hotels of yours and it was in an examination room.Answer from Spa Hotel Krivan
У нас здесь только медицинские консультации, а не обследования. Если клиенты хотят пройти обследование, они должны пойти в кабинет врача. Конечно, им это разрешено. Ничего непрофессионального.
Positives
professional physiotherapistNegatives
very weak medical baseAnswer from Spa Hotel Krivan
У доктора есть кабинет в другом отеле в 300 метрах от нас. Клиенты могут прийти в кабинет врача в любое время. У нас тут только медицинские консультации.
Positives
Everything is very good! I want to come again...Negatives
I want to find fault, but there’s nothing...Answer from Spa Hotel Krivan
Спасибо за хороший обзор.