references
Positives
Prescribed treatments: goodNegatives
All desired treatments could not be carried out, no oxygen therapy. possible room service and cleanliness of the tablecloths
Answer from Spa Hotel Krivan
Vielen Dank für Ihre Bewertung. Leider verstehen wir nicht, was der Kunde damit gemeint hat.
Positives
I liked the work of the staff of all categories. I especially wanted to mention the restaurant staff!!!Negatives
Lack of fruit. Small selection of dishes.Answer from Spa Hotel Krivan
Спасибо за вашу оценку. Мы передали Вашу похвалу персоналу ресторана. Выбор блюд из курицы, свинины, что-то для вегетарианцев мы считаем достаточным.
Positives
Very good location of the hotel, everything is nearby, colonnades, singing fountain and the city center.Negatives
The choice for breakfast is not great, and for dinner too. More salads and fruits were missing.Answer from Spa Hotel Krivan
Спасибо за оценку! Мы расширим ассортимент.
Positives
The hotel is very close to the center and the colonnade. Quiet place, cozy, few people. Clean air, very few cars, pleasant staff, jacuzzi and sauna, sufficient range of procedures. Organized transfer.Negatives
Lack of swimming pool and mineral baths at the hotel.Answer from Spa Hotel Krivan
Мы предлагаем бесплатные ваучеры для муниципального бассейна. Предлагаем жемчужные, болотные, ароматические и пивные ванны. Спасибо за вашу оценку
Positives
The sanatorium is located on a hill, directly above the colonnade and central drinking springs. 100 meters from the singing fountain. This is the center of the SPA resort, all attractions are within walking distance. We got a room with two balconies overlooking the city.Negatives
The upholstered furniture in the room has long been in need of replacement: worn out, and in some places simply torn upholstery. But the food that causes the most negativity is monotonous breakfasts, a meager buffet and instant coffee. We had half board, i.e. We also had dinner at the hotel. So every day for dinner we ate cabbage salad (without options), a second course to order (a piece of meat and rice or pasta) and soup that tasted like “from a bag.” One day we were half an hour late for dinner and were left without soup and salad. The hotel staff speaks only Czech. They are all good people, but the lack of communication brings some discomfort. Overall, in our opinion, the Krivan Hotel does not reach 4 stars.Answer from Spa Hotel Krivan
На наш взгляд, шведский стол неплохой, он не каждый день одинаковый на завтрак, всегда есть из чего выбрать. К сожалению, мы не знаем, из какой комнаты вы были, чтобы выяснить, где находится порванная мебель. Персонал отеля говорит на немецком, русском и чешском языках. На ужин есть выбор из 4 видов основных блюд, мы думаем, что это нормально, всегда есть выбор из двух видов мяса, что-то для вегетарианцев и холодная тарелка, если никто ничего другого не выбирает. Если бы у вас были проблемы с едой, вы могли бы договориться с поваром о чем-то другом, речь идет только об общении между персоналом отеля и клиентом.
Negatives
this hotel is not 4 stars. It should be downgraded to only 2 stars: 1) TV was too old and not working; there were no main news channels; 2) it was impossible to get warm water in the shower: either super hot or cold; 3) the mattress was ancient and too hard, the pillows were too old, the blanket was too hot for the summer; 4) the building next door has a reconstruction project and the workers were making lots of noise starting before 8 am. 5) the buttons in the elevator were poorly functioning and too old; 6) the front door was too narrow; 7) the food choices and quality was very poor.Answer from Spa Hotel Krivan
1/ new TVs are ordered, shipment depends on the supplier 2/ water regulator repaired 3/ mattresses and pillows are in accordance with hotel equipment 4/ we cannot influence the reconstruction of the adjacent building 5/ general repair of the elevator took place during the guest's stay, inspection the technician approved everything 6/ on the narrow front door - nothing to say 7/ the selection and quality of the food will be supervised by the hotel management Thank you for your rating
Positives
Hello! First and foremost, I would like to thank the hotel staff for the friendliness and nice atmosphere in the hotel. Furthermore, the room is cleaned every day, very clean. The food in the restaurant is good, a nice view of the colonnades from above. I really liked the spa treatments, especially the mud bath and CO2 injections, I have less pain now. I will definitely come back to the hotel! Kind regards, Heike GrossAnswer from Spa Hotel Krivan
We thank you for your excellent review and look forward to your next visit
Positives
We are very satisfied with our stay at the hotel, the food is good, the treatments are really effective, the hotel staff is friendly, the colonnades are very close, so recommended.Answer from Spa Hotel Krivan
Thank you for the nice review. We are pleased that you enjoyed your stay with us.
Positives
The hotel has a nice location in the heart of the city, very close to colonnades. The staff is polite and friendly. We liked it a lot. THANKS!Answer from Spa Hotel Krivan
Thanks for your review. We're glad you enjoyed it. The staff always strives to treat guests with respect.
Negatives
Too little food, slow cakes, staff not a big selection in terms of food, rooms are not clean enough, dusty glasses, stained glasses. Hate gave the hotel 2 stars, no parking spaceAnswer from Spa Hotel Krivan
Jeden Tag stehen 4 Arten von Mahlzeiten zur Auswahl. Wenn Sie das Gefühl hatten, dass es nicht genug Essen gab, verstehe ich nicht, warum Sie nicht um mehr gebeten haben. Ein Buffet mit 2 Salaten zur Auswahl, Suppe, Kuchen und etwas Salzigem reicht unserer Meinung nach nicht aus. Wir haben keine Ihrer Beschwerden an der Rezeption bezüglich eines ungereinigten Zimmers erfasst. Wenn Sie es nicht sofort vor Ort lösen, ist es leider nicht möglich festzustellen, warum das Zimmer nicht gereinigt wurde.
Positives
Friendly service from all employees. Good locationNegatives
The med. The department was overwhelmed due to too many applications. Foreign languages were unknown. The food could have been richer and more varied. TV in the room didn't work with all programs, technical. Defect that has not been fixed. Absolutely not a 4-star hotel (This is written by my husband, chef, waiter, hotel clerk and business economist, specializing in hotels and restaurants)Answer from Spa Hotel Krivan
Vielen Dank für Ihre Bewertung. Ich denke, dass das Personal Sie in jedem Bereich des Hotels verstanden hat. Wir arbeiten an einer abwechslungsreicheren Ernährung. Uns ist nicht bekannt, dass jemandes Fernseher während seines Aufenthalts nicht funktioniert, und wenn ja, reparieren wir ihn sofort, es ist nur eine Frage der Einstellung, und das erledigt unser Wartungstechniker. Wir hoffen dennoch, dass Sie Ihren Aufenthalt bei uns genossen haben.
Positives
Cleaning, food and procedures - everything was rated "Super"! We are satisfied, the staff is very polite and pleasant. There were no problemsAnswer from Spa Hotel Krivan
We are glad that you enjoyed your stay with us. We do everything to make our clients happy and feel at home.
Positives
I really liked the hotel. We vacationed here for the first time and were delighted with the resort! And the location, in my opinion, is one of the best! Very close is the colonnade, forest and cozy Goethe Square. The hotel is clean, tidy and comfortable. We will definitely come again!Answer from Spa Hotel Krivan
We are glad that you enjoyed your stay with us. We look forward to your next visit.
Positives
I thank Yaroslav and Stanislav for their excellent performance of procedures and attentive attitude. High quality professionals. Kind and smiling, THANK YOU!Negatives
Information about our arrival was late and they wanted to put us out on the street at 2 am.Answer from Spa Hotel Krivan
Спасибо за хороший обзор. Мы передали ваше сообщение массажистам. Что касается ночлега, то все было быстро решено, и уж точно в 2 часа ночи вас никто не оставил бы за порогом.
Negatives
Cleaning in the room is poor, in 2 weeks of stay the bathroom was never cleaned, the garbage was not taken out every day, towels and bathrobe were changed on the 5th day, the bed was changed once in 2 weeks, there was dust and cobwebs in the room. We arrived at the hotel at night, the plane was delayed, so I don’t know why our reservation was not in the hotel system, they didn’t want to accept it at the reception desk, they said either to go outside at 2 am or until the morning with friends in one small room. After long negotiations and calls, 30 minutes they gave us a room until the morning. About the cold dinner there was no talk. They didn’t even apologize on the second day for such lack of understanding, although everything was done correctly on our part. A 2** hotel is not worthy of a 4**.Answer from Spa Hotel Krivan
Спасибо за оценку. Мы принимаем к сведению замечания по уборке. Но всегда лучше разобраться с этим на месте. Насколько я знаю, вы были на приеме один раз, и сразу после вашего прибытия было организовано средство правовой защиты.
Positives
Very satisfied with everything,,,we will be back! Thanks for all the employees!Answer from Spa Hotel Krivan
Vielen Dank. Für eine nette Rezension. Wir freuen uns, dass Sie uns gefallen haben. Wir freuen uns auf ein Wiedersehen :
Positives
Very nice, helpful staff.Answer from Spa Hotel Krivan
Спасибо за обзор. Мы рады, что вы остались довольны.
Negatives
Food wasn't ok, the room wasn't clean at 3 p.m., it was difficult to converse in German, the room was next to the elevator where the noise from the elevator was, no service, the TV was a miniature.Answer from Spa Hotel Krivan
Vielen Dank für Ihre Bewertung Team hotel Kriváň
Positives
As the crow flies about 50 m to the “singing” fountain and the colonnade of the spa park with a height difference of about 15 m (stairs or ramp). Quantity of guaranteed applications. Experiences with Czech food and tasty Pilsener. Price-performance ratio of drinks and food also in hotels and restaurants that make a solid and comfortable impression (Marienbad in general). All employees from other cafés, bars or restaurants spoke German or English or immediately sent a colleague who could (Marienbad in general).Negatives
SANATORIUMS.COM promised the following services upon request or in the brochure, which were not provided: VISA is not accepted, in fact they insist on cash payment in €. We agree on a transfer to the hotel account. Before the start of the trip, a transfer of the hotel costs was rejected by SANATORIUMS.COM. The staff speaks Czech, Russian, German and English. The staff only speaks Czech and Russian, only the manager, who is rarely available, also speaks German. Mini bar not available. Thereafter, guaranteed daily mineral water will only be delivered on the first day. Day trip to Prague didn't take place. The bathrobe fits my wife and mine goes down to the belt. Slippers only upon request, lifespan about 10 minutes. General experiences The bed (90 * 190) has a solid wooden board under the approximately 10cm thick mattress and lacks any comfort (here the term “hard as a board” takes on a new meaning). The room chairs become uncomfortable after more than 10 minutes. Tidying up and cleaning rooms is subject to an incomprehensible cycle. The towels are not changed even if they are on the floor. There are no towels available after the mud bath - and no shower facilities afterwards. Noisy hearing – conversations in other rooms or slamming doors can be clearly heard. After just a few words, the doctor determines the spa treatment that matches what the Hotel Krivan offers; no examinations take place. German TV offer cannot be activated. Restaurant is open for meals on limited dates. Breakfast consists of a varied, narrow buffet. Lunch and evening meals are chosen the day before from three available options. Beer or wine are charged separately. The sun terrace is about 6 square meters. The obtrusively loud Czech radio program is played relentlessly in the restaurant and lobby. The few titles in the therapy area are in an endless loop and become annoying after a few sessions. The “door-to-door transport” turns into an unnecessary “sightseeing tour” based on the slavish use of the navigation system and schedule changes that are poorly communicated to the drivers (our drivers spoke Russian, one even spoke English).Answer from Spa Hotel Krivan
VISA-Zahlung ist möglich, mit hohen Gebühren für den Kunden. Der Gast wollte eine Überweisung von Konto zu Konto. Wir werben nicht für die Minibar, Das Zimmer hat einen Kühlschrank. Es gab Mineralwasser im Zimmer, und zum Abendessen wurde ein Krug Zitronenwasser serviert Bademantel kann ausgetauscht werden. Die Hausschuhe sind Einwegartikel Die Möblierung entspricht Hotelstandard.. Das Restaurant ist für 2 Schichten geöffnet. Die Kellnerin kann sich besser um die Gäste kümmern. Die Reinigung erfolgt täglich mit Wäschewechsel. 28 / 5 000 Výsledky překladu Der Arzt spricht Russisch und Deutsch, versorgt die Kunden nach Bedarf. Transport von Tür zu Tür - das Hotelteam versteht nicht, was der Gast meint. Wenn der Kunde etwas auf dem Herzen hatte, Hotelleitung war anwesend und spricht deutsch, was der Gast bestätigt. Es hängt alles von der Vereinbarung und Hilfsbereitschaft ab.
Positives
As the crow flies about 50 m to the “singing” fountain and the colonnade of the spa park with a height difference of about 15 m (stairs or ramp). Quantity of guaranteed applications. Experiences with Czech food and tasty Pilsener. Price-performance ratio of drinks and food also in hotels and restaurants that make a solid and comfortable impression (Marienbad in general). All employees from other cafés, bars or restaurants spoke German or English or immediately sent a colleague who could (Marienbad in general).Negatives
SANATORIUMS.COM promised the following services upon request or in the brochure, which were not provided: VISA is not accepted, in fact they insist on cash payment in €. We agree on a transfer to the hotel account. Before the start of the trip, a transfer of the hotel costs was rejected by SANATORIUMS.COM. The staff speaks Czech, Russian, German and English. The staff only speaks Czech and Russian, only the manager, who is rarely available, also speaks German. Mini bar not available. Thereafter, guaranteed daily mineral water will only be delivered on the first day. Day trip to Prague didn't take place. The bathrobe fits my wife and mine goes down to the belt. Slippers only upon request, lifespan about 10 minutes. General experiences The bed (90 * 190) has a solid wooden board under the approximately 10cm thick mattress and lacks any comfort (here the term “hard as a board” takes on a new meaning). The room chairs become uncomfortable after more than 10 minutes. The wardrobe in the basic rooms is unsuitable for storing clothing (compartments about 15cm deep). The hygiene waste bins were emptied twice within 14 days. Tidying up and cleaning rooms is subject to an incomprehensible cycle. The towels are not changed even if they are on the floor. There are no towels available after the mud bath - and no shower facilities afterwards. Noisy hearing – conversations in other rooms or slamming doors can be clearly heard. Shower unsuitable for people over 150 cm tall. Shower is either 10° cold or suddenly 50° hot - not adjustable. Complaints about defects are noted, remedies are promised, and if there is massive demand, the case is postponed with: “I don’t understand German…”. After just a few words, the doctor determines the spa treatment that matches what the Hotel Krivan offers; no examinations take place. German TV offer cannot be activated. Restaurant is open for meals on limited dates. Breakfast consists of a varied, narrow buffet. Lunch and evening meals are chosen the day before from three available options. Beer or wine are charged separately. The sun terrace is about 6 square meters. The obtrusively loud Czech radio program is played relentlessly in the restaurant and lobby. The few titles in the therapy area are in an endless loop and become annoying after a few sessions. The “door-to-door transport” turns into an unnecessary “sightseeing tour” based on the slavish use of the navigation system and schedule changes that are poorly communicated to the drivers (our drivers spoke Russian, one even spoke English). Conclusion For the Czech or Russian-speaking guest who tolerates a lot of bumps, likes to be chauffeured door-to-door, takes a lot of time and prefers an upscale camping holiday with spa treatments, the “Hotel Krivan” is definitely recommended.Answer from Spa Hotel Krivan
VISA-Zahlung ist möglich, mit hohen Gebühren für den Kunden. Der Gast wollte eine Überweisung von Konto zu Konto. Wir werben nicht für die Minibar, Das Zimmer hat einen Kühlschrank. Es gab Mineralwasser im Zimmer, und zum Abendessen wurde ein Krug Zitronenwasser serviert Bademantel kann ausgetauscht werden. Die Hausschuhe sind Einwegartikel Die Möblierung entspricht Hotelstandard.. Das Restaurant ist für 2 Schichten geöffnet. Die Kellnerin kann sich besser um die Gäste kümmern. Die Reinigung erfolgt täglich mit Wäschewechsel. 28 / 5 000 Výsledky překladu Der Arzt spricht Russisch und Deutsch, versorgt die Kunden nach Bedarf. Transport von Tür zu Tür - das Hotelteam versteht nicht, was der Gast meint. Wenn der Kunde etwas auf dem Herzen hatte, Hotelleitung war anwesend und spricht deutsch, was der Gast bestätigt. Es hängt alles von der Vereinbarung und Hilfsbereitschaft ab.
Positives
We rested for two weeks, we liked everything very much, thank you all very much.Answer from Spa Hotel Krivan
Спасибо за положительную оценку
Positives
The staff service and treatment were very nice and friendlyNegatives
the hotel does not correspond to a four star hotel and the reception staff were very unfriendlyAnswer from Spa Hotel Krivan
Vielen Dank für Ihre Bewertung.
Negatives
Unfortunately we could only receive ZDF, 3Sat and Kika in German on TV! The mattresses could be softer and the duvets could be lighter!Answer from Spa Hotel Krivan
Vielen Dank für die positive Bewertung. Neuer Fernseher und Matratzen sind in Verhandlungen mit den Hotelbesitzern
Positives
The hotel is located very close to the Colonade, it is very convenient to walk at any time before eating and drink water. The hotel staff was very competently selected. This is the merit of the hotel director. It was very pleasant to relax and be treated. All procedures were carried out as prescribed by the doctor. The hotel has a sauna. The food is delicious. Cleaning every day. I recommend this hotel to everyone. Everything was wonderful 💯 percent had a great rest and took offense.Negatives
The only downside is there is no parking.Answer from Spa Hotel Krivan
Спасибо за положительную оценку
Positives
My husband and I liked everything!!! Very friendly staff Good service!!! Felt like home! Food included 👍 Many thanks to all the girls!!!Answer from Spa Hotel Krivan
Мы очень рады, что Вам понравился наш отель, будем ждать Вас снова. Вы тоже были очень милы и улыбчивы : Стойка регистрации отеля
Positives
Thank you for your hospitality and warm atmosphere! We really enjoyed our stay and are glad we chose this hotel. Great location, very good job by the chef. Beautiful rooms and a wonderful view from the window!Answer from Spa Hotel Krivan
Мы рады, что Вы остались довольны нашим отелем. Стойка регистрации отеля
Negatives
The food was bad. The staff is not attentive. It was my birthday, they didn’t even congratulate meAnswer from Spa Hotel Krivan
Спасибо за отзыв. Извините, мы пропустили вашу важную дату.
Positives
The staff is polite, but there are too few of them, all procedures are carried out by only two peopleNegatives
The hotel is very dirty, the food leaves much to be desiredAnswer from Spa Hotel Krivan
Спасибо за отзыв. Мы сменили соответствующий персонал
Positives
Beautiful good day! I liked everything. A very good massage!Answer from Spa Hotel Krivan
Vielen Dank für Ihre Bewertung.
Negatives
no helpfulness from the staff at the information desk, no understanding and also very unfriendly; Payment processing was totally unclear, more were collected than agreed; Room absolutely dusty; Lies are used for excuses; never again in this hotelAnswer from Spa Hotel Krivan
Sehr geehrte Kundin, sehr geehrter Kunde, alle Missverständnisse entstanden, als Sie herausfanden, dass Banken in der Tschechischen Republik eine Gebühr für die Umrechnung von € in CZK erheben. Kreditkartenzahlungen werden in unserem Hotel standardmäßig durchgeführt. Wir weisen unsere Kunden immer darauf hin, dass unsere Bank Gebühren für die Währungsumrechnung von € in CZK zum aktuellen Wechselkurs hinzufügt. Nachdem Sie Ihren Aufenthalt bezahlt hatten, wollten Sie diese Gebühr zurückerstatten, also bot Ihnen die Leitung unseres Hotels eine Lösung an: 1. Verhandlungen direkt mit unserer Bank über die Rückerstattung der Devisentransfergebühr 2. Stornierung Ihrer Kreditkartenzahlung und anschließende Rückerstattung aller € auf Ihr Konto und anschließende Zahlung des Aufenthalts in bar Sie haben keine der angebotenen Möglichkeiten genutzt und Sei haben das Hotel verlassen. Wir haben unser Bestes versucht, Ihnen entgegenzukommen, aber ohne Erfolg. Deshalb ist diese Referenz von Ihnen voller Negativität und Bosheit. Wir bedauern diese ganze Situation sehr, aber wir werden die Bankvorschriften in der Tschechischen Republik nicht ändern. Aus Mariánské Lázně Gesundheitsempfang Hotel Krivan, Masarykova 17/15, 353 01 Marianske Telefon: 720 020 430, E-Mail: krivan.ml@seznam.cz, Internet: www.hotelkrivan.cz