references
Alexander Zabornya
18.05.2019
Negatives
The room was poorly cleaned. Never vacuumed. Sometimes they forgot to put out shampoo and change towels
MIDHATS SATDANOVS
18.05.2019
Positives
Quiet calm resort area. Clear distribution of procedures. This is the second year in a row that we have chosen this resort. Effectiveness is felt immediately after the end of treatment. I recommend planning from 18 days. Then there is a system of additional discounts plus more procedures. Very well organized excursions. There are no procedures on Sundays, so you can take advantage of this
Alla Nordström
25.04.2019
Positives
We were here for the first time, an excellent spa pool with many underwater massages. I liked the location of the hotel and was lucky with the weather.
Bratislav Genison
23.04.2019
Positives
As always the treatment is excellent. The location of the sanatorium, nature, clean air. Last year we were at the Balnea Splendid sanatorium. The food was disgusting and the service in the restaurant was not up to par. This year we changed sanatoriums, stayed at Balnea Esplanada and did not regret it. The food is better, I can’t say it’s excellent, but quite satisfactory. Nice pool.Negatives
Cleaning leaves much to be desired. The lobby staff has more patience and friendliness. This is my subjective opinion. It would not hurt to change the interior of the rooms and especially the furniture.
IRINA ROMCHANOVA
22.04.2019
Positives
Good afternoon, ladies and gentlemen. Everything is great in terms of treatment and accommodation. The quality of procedures and service in the medical department is beyond praise. Our huge thanks to the hospital staff. We will undoubtedly recommend this resort to our friends, just as it was recommended to us.Negatives
A huge disadvantage of the sanatorium is the food issues. Let me make a reservation right away that my husband and I are not gourmets and eat little. BUT, the times of “what we give is what we eat” are completely inapplicable for a 4* hotel. Upon arrival, we were assigned to the Season restaurant, where we had breakfast and dinner. Lunch was at the Galla restaurant. Believe me, you don't have to be a "pro" here to see that what was left uneaten at lunch at Galla was placed on the table at Season at dinner. In addition, often the cheese and sausage were dried out, some kind of porridge lay in trays and dried into lumps, instead of being in a closed container. I would especially like to note the lack of drinks (except water) for lunch and dinner. This is the first time we have encountered such an approach in sanatoriums (this is the practice of hotels, drinks for a fee, but only at dinner), and there are no kettles in the rooms. This is a serious minus. Separately about the range of dishes. It is minimal in quantity and repeated every other day. No one prepares egg dishes in front of you; the fried eggs always lie cold in the fryer without heating. You don’t have to count on desserts at all. There is simply NO pastry chef in the sanatorium! Tablecloths at Season were changed very rarely. I also want to note the appearance of many of the waiters. The hair is not well-groomed, it’s easier to say disheveled, the shoes are street and not always clean, the girls do not have stockings. I repeat, I am not a gourmet or a prude, I travel a lot and understand the difference in the 4* category from 3* and below, so, with all due respect to the staff of the sanatorium, for the cuisine and service in it I would give something between 3 and 2 *. I expressed all these impressions to the hotel's food manager, after which we were transferred to another restaurant, where it was a little better, although we were assured that the kitchen in the sanatorium was shared. Gentlemen, you asked for detailed impressions - I give them to you “as is and without delay.” Believe me, the problem of restaurants is in the management, please look into this issue. If you need more specific examples, call, I’m ready to give more extensive feedback. Sincerely, IrinaAnswer from Spa Hotel Esplanade
Уважаемая, IRINA ROMCHANOVA Спасибо за приятную оценку наших услуг, мы постараемся устранить все неприятности, связаные с питание и менеджментом, которые Вам мешали в полном расслаблении.
ANATOLY SAVICHEV
17.04.2019
Positives
Competent organization of stay, work of staff.Negatives
A slightly more varied diet would be nice.
Valerii Fedorov
09.04.2019
Positives
Good medical base; qualified medical staff - friendly and attentive; optimal treatment program.
NATALIA BAZHAEVA
04.04.2019
Positives
Very attentive medical staff, they speak all major languages, the organization of procedures is very clear.Negatives
There are no complaints about treatment and accommodation. But it’s difficult to have a good time there. The offered excursions started at 13:00, I didn’t have to take advantage of it because... procedures were until 15:00. In the cafe-bar on the 0th floor, although there was live music, the drinks were of poor quality, the cocktails seemed to be watered down, and the selection of snacks was very limited.Answer from Spa Hotel Esplanade
Добрый день, уважаемая NATALIA BAZHAEVA! Благодарим Вас за оставленный отзыв, рады что Вам понравилось в нашем отеле. Спасибо за Ваши замечания, благодаря им мы сможем работать над улучшением нашего сервиса. Будем рады видеть Вас снова в нашем отеле
Ольга Швецова
27.03.2019
Positives
A good set of procedures, excellent thermal water, my health improved even after a week’s stayNegatives
I consider the food to be a minus at this resort, the majority of visitors to this sanatorium are elderly, in addition to problems with the musculoskeletal system, there are probably problems with the gastrointestinal tract, and the food in this sanatorium leaves much to be desired - monotonous, not very good quality, it feels over the menu no one bothers, and when choosing a sanatorium next time, I will not go to this sanatorium again because of the quality of the food.Answer from Spa Hotel Esplanade
Уважаемый госпожа, разрешите поблагодарить вам за посещение нашего курорта- Пьештяны, отеля Health Spa Resort Esplanade и заполнение анкетного бланка и за ваше замечания. Нам очень жалко, что ваше пребывание у нас было негативно нарушено упомянутыми вещами. Нам жалко, что пищу сервированную в наших ресторанах вы оцениваете как плохую. Мы стремимся выполнять требования наших клиентов и на их основе и вместе с жалобами мы меняем выбор блюд в наших ресторанах. Сезонные фрукты, утку, форель мы уже включили в меню. В кухне нашего отеля готовят разные блюда для всех гостей, разные сорта мяса, гарнира, соуса, супов, фруктов и т.д. Мы очень сожалеем, что мы не оправдали ваше ожидание. Мы надеемся, в будущем времени мы сможем Вас снова приветствовать в нашем отеле, С уважением, Ing. Jana Kohútová Hotel manager Health Spa Resort Esplanade
Ирина Голубева
09.03.2019
Positives
There are no complaints about the treatment or staff. Everything is fine.Negatives
Unfortunately, the start time for procedures has been changed this year. Now they start at 7 am, just like breakfast, and this means that you have to go for procedures before breakfast or instead of breakfast, because not all procedures are comfortable to take right after a meal.. And at the same time they changed the opening hours of the pool. Previously, you could go to the pool at 7 am, but now the pool is open from 8, and this is also not very convenient.Answer from Spa Hotel Esplanade
Добрый день, хотим уточнить, что 1 / Завтрак в отеле подается с 7.00 - 9.30 утра - мы предлагаем график процедур для клиента, согласно которому у них есть достаточно времени, чтобы завершить завтрак. Неподходящее время процедур всегда возможно в соответствии со свободными возможностями исправить. Время процедур не изменилось ни в коем случае - оно является стандартным круглый год с 7:00 до 15:30. 2 / Бассейн отеля открыт с 6:00, а бассейн в Balnea Health Spa доступен клиентам ежедневно с 13:00 до 21:00. С уважением, команда Balnea Esplanade
Anna Sukhorukova
26.02.2019
Positives
Very good work by the medical staff during the procedures.Negatives
The nurses at the medical center are not very friendly. registry. I didn’t like the charging of half the cost of the procedure, when literally a minute later we decided to refuse because... We didn’t have time for transfer after the procedure. If only in an hour or more, otherwise right away.
Willi Lentschik
24.02.2019
Positives
Thank you. I liked everything very much. I would like to come back here again. The staff all work well, starting with cleaning the rooms, the restaurant and the procedures.Negatives
No.
Timur Kolesnikov
18.02.2019
Positives
Regular visits to the sanatorium help well with pain in the spine and joints. In general, thank you for the rest and rehabilitation treatment.Negatives
I would like to add the opportunity to receive separate specialized consultations and receive recommendations for the treatment and prevention of the patient’s orthopedic diseases (except for the currently ongoing preventive visits to the doctor), I would also like to increase the professionalism and interest in the final result of massage therapists (previously, the qualifications of massage therapists were higher )
Alexander Efremov
22.01.2019
Positives
Special thanks to doctor A. Korenchikova, specialists of Parafango, Thermal procedures, therapeutic massage, therapeutic exercises on the water, laser procedures, hydromassage. Fitness room at a very decent level.Negatives
The room was located like this (2nd floor), music from the Retro bar was heard until two in the morning. In the Gallery dining room, one of the shifts of waiters (for example, worked on January 3, 2019) should learn about the quality of service, at least not to make a mess in the seating of visitors at the tables.
Валентина Сергеева
21.01.2019
Positives
I really liked that everything was thought out to the smallest detail! It was my first time in this sanatorium. The impressions are only positive. Firstly, we were met at the airport. We were transported and there the curator Eva, who spoke Russian, was already waiting for me. It was already evening, she told me everything, gave me a tour, etc. The next day I visited the doctor and started taking a set of procedures. The staff was very friendly.. I liked everything: mud, thermal pools, physiotherapy. Various relaxation zones, natural water, warm, which I drank with pleasure. The atmosphere itself, the stay. no fuss. no queues. Availability of saunas and relaxation areas with them. Food: the cuisine is close to our Russian one. Very decent, no frills (lobsters and foie gras are not served), There was always one type of fish and several types of meat. Various side dishes for every taste. Many types of cheeses, pastries, cakes, etc. fruits.. I recommend.
Ольга Сиванник
19.01.2019
Positives
The treatment had a positive effect on my health. The medical staff and reception staff are excellent.Negatives
Finding strangers from the street, without shoe covers and outerwear. There are no animals in the rooms. Waiters not fully trained in etiquette.
Raissa Watke
11.01.2019
Positives
Everything is well organized. Very good treatment. The staff is responsive and friendly. Nice pools. The medical buildings are modern and well equipped.Negatives
New Year's Eve was poorly organized. We paid enough money for the New Year. For what? There should be more facilities for people with limited mobility. It is very far from the rooms to the treatment rooms. A wheelchair costs 8€ per day. It's expensive for sick people. The room provided is with a bathtub, not a shower. Not very well thought out.
Мария Гайдай
28.12.2018
Positives
I liked everything very much, everything was clean, tidy, the staff was very nice. Everyone is smiling and ready to help. Happy, rested people returned. Mom has recovered remarkably well and is already planning to go next year. The most pleasant travel agent Veronica at the hotel helped with organizing trips to Hungary and Austria. We had a wonderful driver, Martin, who took us to all the places we wanted. Thank you very much for everything! PS A swimming pool outside in winter is the wildest thrill.Negatives
The food is poor, but this is more likely our habit of unhealthy food, there are advantages to this, we returned with clear skin. The only, in fact, important drawback is that in the thermal pool, which we went to almost every day as prescribed by the doctor, there were constantly scraps of skin. And if in the middle of the day, of course, this cannot be kept under control, since a huge number of people, mostly elderly, pass there, then early in the morning, when I was the first to enter the pool (at 7:00), it was unpleasant to discover stale water.
Наталья Сафарян
25.12.2018
Positives
The vacation combined with the treatment turned out to be excellent!!! Polite, hospitable staff, large selection of treatment procedures, individual approach. I would really like to note the excellent work of the company representative Veronica, she is always ready to help and explain and tell everything in detail, thank you very much to her!
Олег Колоколов
17.12.2018
Positives
The sanatorium is located in a park, the room is cozy, has everything you need, and a comfortable bed. The treatment is carried out at a good level, there is no queue for procedures.Negatives
Not detected
Valeriy Katyshev
16.12.2018
Positives
A good renovated sanatorium, it is clear that the sanatorium complex was built on a Soviet scale, huge halls, gigantic corridors, the medical center was recently renovated, everything is modern, the attitude is good, you can negotiate a time, the town is not bad, but somehow frozen in time. The parks are huge, there are places to walk, and they are clean. But poor thing.Negatives
Practically none, the food is monotonous and modest, which is probably how it should be in a sanatorium. But the products are high quality.
Оксана Игольникова
10.12.2018
Positives
Excellent nature, quality treatment, friendly atmosphere! I would like to come back here again!
Gennadiy Posokhov
11.11.2018
Positives
Transfers from the airport to the hotel are well organized, a Russian-speaking guide helps resolve current issues and organizes leisure activities, and is constantly in touch. A professional doctor prescribes a set of procedures and monitors the condition. You can replace procedures if something doesn’t work.
Inga Matvejenko
30.09.2018
Positives
Wonderful staff. The quality of treatment cannot be compared with anything - it was the first time in such a place. But in our opinion it’s good. It’s too early to judge the results. Very good location. Delighted with the surrounding park.Negatives
There is no negative as such. But the quality of food lets us down a little. Sometimes the food is not very warm. Drinks at lunch and dinner are for an additional fee (which was VERY surprising) I’m not talking about wine, etc., but even tea-coffee-juice. Lack of a kettle in the room.
Tanya Vichman
26.09.2018
Positives
Veronica is great and a good organizer. Many thanks to herNegatives
No
olga vasik
25.09.2018
Positives
It’s my first time at this resort, but I’m sure it won’t be my last. Liked everything. Before going there, I read reviews where they complained about the food - in my restaurant everything was just wonderful with the food. There are no comments on this matter. both mud and thermal water are what you need.Negatives
In the Prada treatment there is a slight disappointment from the massages. none. they just stroke it and this is not a massage. . I didn’t even expect that this could happen. although the girls themselves are friendly and respectful, but... the massage is simply no good. and the underwater massage was disappointing. But I recommend hydromassage to everyone!
valentina dubeyskaya
14.08.2018
Positives
I rested and received treatment at the Balnea Esplanade hotel four times. I booked through Sanatoriums. There have never been any booking failures. Thanks to the team and the head of your company. The Balnea Esplanade Hotel meets my requirements: good accommodation. I lived in the same room for 4 years. They meet me halfway, and I am very grateful for this attention. The food is excellent. The service in the reception area, in the restaurant, in the hotel is beyond praise. Treatment occupies a special place. It is beyond praise. Thanks to our doctor Nadezhda Mikulchi. She is a highly professional doctor. thanks to the doctors and nurses of the medical department. The quality of the procedures is excellent. Remarkably beautiful and well-groomed area. I would like to come next year.Negatives
No cons
Arik Portnoy
30.07.2018