references
ALLA KUCHINSKAY
30.07.2018
Positives
I really, really like everything. Thank you all very much. I'm already planning to go again in 2019.
Vera Levoff
25.07.2018
Positives
This was our second visit to Pištany through your company. Last year we stayed at the Palace. The treatment helped, but we decided to stay at a nicer hotel this year. This year we chose Esplanade and were very pleased with the hotel, treatment, and service. We are very grateful to your company that all our specific requests regarding both accommodation and the restaurant were satisfied. We plan to come again next year through your company. Thanks for all.
Natalia Emdin
07.07.2018
Positives
Effective treatment. Beautiful hotel and very comfortable. A huge thank you to our coordinator Veronica for making our stay memorable.Negatives
They should improve lunch and dinner menu. The food here was sometimes tasteless.
Alexander Senin
05.07.2018
Positives
An incredibly beautiful place. Wonderful parks and wildlife. The town is very clean. The people are nice and friendly. Comparing the treatment in Piestany and other resorts, I would say that it is much more serious and thoughtful than at the popular resorts in the Czech Republic. If you really have problems, without a doubt go to Piestany. They will really help there. The doctor takes an informal approach to prescriptions and takes into account your characteristics and diseases. Good logistics procedures. The medical staff is competent and conscientious. The food is normal, I don’t understand why there are negative reviews about it. I would like to note the excellent work of the guide Veronica.Negatives
A serious drawback is audibility in the rooms. Fantastic acoustics! Secondly, and this is not a drawback, but a feature, there are very long passages in the medical building. This should be taken into account by people who have difficulty moving.
Larisa Dore
01.07.2018
Positives
Very beautiful place, quiet. Clean room and hospital, clean linen and swimming pool. Excellent treatment and wonderful holiday.Negatives
The hotel room is not suitable for a long stay. The bathroom is very high and not conveniently located; it is slippery to get in and out.
Юрий Опрюк
17.06.2018
Positives
Hotel in a park on an island. Healing water and mud. Events are held on weekends. The pool is open from 6 to 21. It is outdoors and large with sun loungers.Negatives
The hotel is not worthy of 4 stars. No slippers, ear sticks. Despite the fact that it was cool outside, it was hot in the room if the air conditioning was not working. The food has become better, but monotonous and tasteless. Lunch is generally bad. The fish is only fried and cheaply frozen. Seasonal fruits were completely absent during the season. And in general there are few local products - no carp, rabbit, duck, goose, etc. The treatment got worse. Everyone is looking at their mouths whether you will give a couple of euros or not. But I want to give for a good job and not just like that. Massages are often bad. Only once is good. It is impossible to change the routine of procedures as you wish. And in general, they don’t like those who have everything paid for and want them to come to them with cash. Bottom line. We were there when we were 15. Nutrition has improved slightly, but treatment has worsened.Answer from Spa Hotel Esplanade
Уважаемый господин, Юрий Опрюк Разрешите поблагодарить вам за посещение нашего курорта- Пьештяны, отеля Health Spa Resort Esplanade и заполнение анкетного бланка и за ваше замечания. Нам очень жалко, что ваше пребывание у нас было негативно нарушено упомянутыми вещами. Ваше замечания были проконсультированы с ответственными работниками и мы приняли меры, что бы возникнувшая ситуация больше не повторялась. Нам жалко, что пищу сервированную в наших ресторанах вы оцениваете как плохую. Мы стремимся выполнять требования наших клиентов и на их основе и вместе с жалобами мы меняем выбор блюд в наших ресторанах. Сезонные фрукты, напр. Арбузы и персики мы уже включили в меню. Вами упомянутые блюда тоже планируем включить в меню, напр. Утку, форель. Мы верим, что изменения помогут улучшить вашу оценку питания в наших ресторанах. Тапочки и ушные палочки предоставляются в комнатах качества Premium, клиентка жила в категории комнаты - Komfort. Кондиционер в комнатах Komfort доступен только за доплату и на этаже, где жила клиентка. В рамках заказанной программы – Комплексное лечение на 2 недели вам были распланированы процедуры по указанию врача, в соответствии с действующим прайс-листом и вашим диагнозом, в почти идеальное время (большинство процедур вы принимали до обеда). Контрольным осмотром вы не прошли, значит ни у вашего врача ни на одной рецепции или непосредственно в кабинете процедур вы не предъявили никаких претензии. Нам жалко, что вы были недовольна нашими услугами. Массажистом, особенно новеньким мы будем уделать интенсивное внимание в рамках наших внутренних тренировок. С уважением,
Midhats Satdanovs
11.06.2018
Positives
Everything is convenient, location, schedule of visiting procedures, provision of leisure activities.
Galina Tatarkina
04.06.2018
Positives
Clean air, respectful attitude of the staff, timely procedures, clean.Negatives
Having booked a “comfort” room, I was placed in a poor standard (617), which supposedly does not exist in this hotel; after complaints, a day later, they provided me with another room, but the “sediment” remained. The food does not correspond to a 4-star hotel, it is bad, there is no choice at all, everything is not tasty, for some reason there are no drinks during lunch and dinner, they must be purchased for an additional fee, although nothing is said about this on the website. Similar European 4-star resorts are much higher in terms of comfort, but the service here is no more than 3-star.Answer from Spa Hotel Esplanade
Уважаемая госпожа Татаркина, Спасибо Вам за Ваше проживание в нашем отеле. Разрешите ответить на Вашу рецензию. После приезда Вы получили номер Комфорт на 6-том этаже, это комната 617. На следующий день Вам поменяли номер в 7-ом этаже, который быль тоже категории Комфорт. Оба номера в одинаковой категории, к сожалению, номер 617 без балкона. Что касается напитков у Вас была возможность купить для себя напиткы в ресторане или в кафе к обеду и ужину в ресторане была возможность напиться воды с лемоном – бесплатно. В кухни нашего отеля готовят разние блюда для всех гостей, разние сорты мяса, гарнира, соуса, супов, фруктов итд. Мы очень сожалеем, что мы не выполним ваше ожидание, Мы надеемся, что Вам понравился убор лица и что в будущем времени мы сможем Вас снова приветствовать в нашем отеле, С уважением,
Marsel Zaripov
02.06.2018
Positives
I visited the sanatorium in April 2018. The weather was pleasant, and this is already a plus... The sanatorium itself is geographically well located; once you cross the bridge, you find yourself in the historical part of the city. The treatment was excellently organized. I was pleasantly surprised by the organizational process itself - no need to wait or stand in lines. You will be given a “runner”, which will indicate at what time and where to go for the entire treatment period. The treatment rooms are modern, designed for each procedure. In this regard - five points. I took two meals a day (breakfast, lunch). This was quite enough. For dinner I took water and vegetables and fruits from the city. I lost 4 kg. - special thanks for this)) The food for 10 days did not become boring. Quite varied and tasty. The procedures and process for their appointment are quite clear and, as necessary, allow for adjustments. The only thing to keep in mind is that replacement between blocks of procedures is not possible. The blocks mean physical education classes (depending on the state of health, this is in water or on land) and basic procedures. But inside these blocks, you go to your doctor at the sanatorium and, if possible, change it. The staff is friendly and responsive. The pool deserves special mention. Cool. That says it all. The only thing is to ask where the sauna is. To my shame, I discovered it on the last day of my stay at the sanatorium. The overall impression of the sanatorium and the treatment is extremely positiveNegatives
I don’t think that putting 1.5 liters of water in your room every day would be so expensive for a sanatorium. As a last resort, they would include it as a separate option in the invoice. We had to carry water from the city...
Юрий Волков
28.05.2018
Positives
Very good procedures, beautiful nature, we want to return to this sanatorium again, the treatment is at the highest level.
Елена Савицкая
27.05.2018
Positives
I liked everything very much. Starting from the moment of booking (full information on the website and support from managers), ending with the overall impression of your stay at the hotel. Excellent location of the hotel: park, nature, silence. Attentive and friendly staff. Very good medical base, many procedures. The food is high quality and varied. Room cleaning is done daily. From conversations between vacationers, I realized that they come here more than once. Thank you very much for everything.Negatives
Personally, I didn’t see any disadvantages from the stay.
MOISEY KHVAN
25.05.2018
Positives
We liked everything, we will try to come again.Negatives
There is no negativity.
Alexander Zabornya
25.05.2018
Positives
There is a medical effectNegatives
The kitchen work of one of the chef's shifts is not very good. It's time to renovate
LIUDMILA ALTYSHEVA
21.05.2018
Positives
I am glad that the excellent level of service has been maintained. We were there for the fifth time and are already going again. We really hope that next year everything will be just as wonderful.Negatives
The only negative is the work of a new employee named Michaella in the mud envelope department. In addition to unfriendly communication, there was a sloppy performance of their duties - the amount of dirt was significantly less and the most unpleasant thing was that this employee did not set a timer, as a result of which the procedure, on Michaella’s initiative, was reduced in time by 10 minutes. No claims were accepted at the time of the procedure.
Ирина Роменская
28.04.2018
Positives
Liked everything. The treatment is organized at the highest level, the treatment center offers many different procedures, everything is perfectly clean and tidy, the procedures are strictly on schedule. The food was quite good, everything was fresh and tasty, we had breakfast and dinner, this turned out to be quite enough, there was music in the bar in the evening, and in general we were satisfied with the rest and treatment. Well, as for Kupelny Island itself - it’s simply beautiful, the park is magnificent, the air is clean! Thank you Sanatoriums for the excellent organization of transfer and accommodation, and we plan to continue to use your services.Negatives
I wish the restaurant had a coffee machine for breakfast, otherwise, no matter how hard you try, it’s impossible to find anything negative.
Elena Bondarenko
10.04.2018
Positives
Very good location. All medical services are of high quality. The doctor compiled a convenient schedule of procedures. They all arrived on time, without delay. The medical staff is friendly and professional. It’s convenient that everyone has their own place in the restaurant. There is no fuss, no expectations, everything is very rationally planned. The staff understands Russian.Negatives
The only negative is that the linen was never changed. But this did not stop us from enjoying our stay at the resort.
Antonina Zheltova
10.04.2018
Positives
Liked everything. It was very pleasant to be at the resort. The sanatorium works very well. True information. You go and know what awaits you. I was in Karlovy Vary, in Rogaska, and in Piestany, and everywhere was wonderful. In Russia, sanatoriums are not attractive. I think there is a different approach in everyone's work.Negatives
There is no negativity.
Andrey Baryshev
04.04.2018
Positives
As always, everything is great, appointment is on schedule, mud and water work wonders, plus a little laser and electricity :-))) I highly recommend taking the original mud pool in Irma, a very powerful procedure!Negatives
A little boring in the off-season, but tolerable :-)
vladimir savchenko
03.04.2018
Positives
Treatment logistics. Perfect place. Responsive staff.Negatives
The main procedures are scheduled for the last days of your stay, you need to hand over your room, but the procedures have not been completed. There is a line in the restaurant, there are not enough cutlery and dishes.
LIUDMILA POZDNEEVA
02.04.2018
Positives
I want to express my gratitude to your site. Everything is very clear and well organized. This is not the first time I have contacted you. Thank you. The balneological part of the sanatorium does not require any criticism, but the hotel part leaves much to be desired.Negatives
The rooms were very poorly cleaned, the plumbing was very old and bad, the food even in a very good restaurant was of a very average level. The hotel does not qualify for four European stars.
Людмила Резинкина
24.03.2018
Positives
Excellent treatment, food, very polite and friendly staff. All issues are promptly resolved at the reception desk. The medical staff in the treatment departments is attentive and friendly. I would like to mention the outdoor pool and the world of saunas, complete relaxation. I will definitely come next year.Negatives
There was one misunderstanding in the “Mud Envelope” department, but the head nurse of the Balneo Center quickly resolved everything, even gave an additional procedure.
Людмила Петрикеева
06.03.2018
Positives
Wonderful honey. and service personnel. Everyone is attentive and helpful. I'll come again.Negatives
The food in the restaurant is normal, but always a little warm even when you arrive at the very beginning of the meal. And I consider the lack of names of dishes in Russian to be a big drawback. Information in all languages except Russian(((.
Oksana Igolnikova
05.03.2018
Positives
Pleasant atmosphere, full of comfort and friendliness! I would like to express my gratitude to the welcoming party, Mrs. Eva, she is a kind, responsive, sensitive person, ready to help in any of the most difficult situations! She does everything to make your stay and treatment at the sanatorium extremely comfortable and cloudless!!! And also express my gratitude to the transfer drivers: Milos and Bohus! They are always ready to help and cheerfully and cheer you up with their friendliness and desire to help! Thank you very much!!!Negatives
The cleaning of the room in the sanatorium was not very high quality, sometimes they forgot to wash the dishes and change the towels! I was especially surprised at the Gallery restaurant; very often they did not clear the dishes from my table during breakfast, lunch, and dinner!
Ольга Чиненкова
02.03.2018
Positives
A wonderful doctor, his last name seems to be Kozhukh. Very nice and friendly staff during the procedures. Excellent cook Eduard.Negatives
Didn't like the staff at the reception. They couldn’t raise their ...... to measure my blood pressure, which was going through the roof. They sent me to a doctor who had a long queue. I had to buy my own device so that I would no longer stand with my hand outstretched. And what are these prices for medicines, one tablet to lower blood pressure costs 1 euro. Not a single sanatorium charges any money for emergency diseases.
Svetlana Golubeva
25.02.2018
Positives
Treatment, staff, organization, location - everything is wonderful. The food is quite decent, but monotonous. The soups are better than last year, but there is still room for improvement.Negatives
The food is dietary, but monotonous. As a suggestion, the resort is mostly visited by older people, and for many, a cup of hot tea in the evening is an important part of dinner, and tea is only listed in the additional menu. It would be advisable to offer simple black and green tea in the evening (not that expensive - titanium and sachets), and for an additional fee, please, any exotic drink. By the way, this could simultaneously increase interest in the additional tea menu.
Boris Pevzner
25.02.2018
Positives
The most important thing is the people, so it should be noted that all the staff deserve the highest rating! Everything is planned so that vacationers are as comfortable as possible.Negatives
Food lags behind the general level.
александр трохин
14.02.2018