references
Positives
Excellent cuisine in the restaurant, spacious and comfortable rooms, as well as very nice, responsive and always ready to help staff. One of the best hotels in Karlovy Vary. I adviseNegatives
Problem with parking spaces.Positives
Nice friendly staff, good spa treatmentsNegatives
Actually nothing - just the parking situation is adventurous. But I can also understand that the hotel has no influence on this.Positives
Large, bright rooms, nice staff, and the food was tasty too.Negatives
Not enough loungers in the sauna relaxation room.Positives
Not a bad hotel, with friendly staff, high-quality service, we liked it during our almost week of stay. We recommend it.Positives
We rested from December 27 to January 3. We really liked everything. All the hotel staff are very friendly. I would especially like to say thank you to Suzanne and Victoria.Positives
Many thanks to restaurant staff and chef! Everyone was very nice. The food was mostly delicious. Very friendly and always in a good mood head nurse and nurse in the medical department. The nurse also tolerates her patients.Negatives
Very unfriendly doctor who didn't want to explain anything and rushed. Very disappointing, especially when you pay for everything yourself! Some of the treatments offered on the WEB site are not offered at all. There is actually no lobby bar (a few bottles in the fridge for self-service!). It was always dark and deserted. Tea bags and sugar in the room next to the kettle - not free! There are silverfish running in the bathroom and hallway at night!Positives
The room was very nice, with a wonderful view of the town and the old church. I liked the food in the restaurant, the service was also quite decent. The medical staff, especially nurse Victoria, were excellent. There are so many people like Victoria, with her friendly approach to people lead by example with confidence.Negatives
So. firstly, they took me from the airport to the wrong sanatorium. at one in the morning I went on foot to look for mine with suitcases in my arms. no one apologized from the Sanatorium. secondly, the guide who conducted the tour of Prague told fictitious facts that did not correspond to history. and in the end, when I called and said that I was waiting by the bus, she mockingly told me to go where she said. And I went, ran, 15 minutes to them, so that I could then laugh with the group and all go together to the bus where I was running from for some reason. I don’t remember her name, but if anything, I have her phone number.Answer from Spa-Hotel Schlosspark
Ответ от компании Sanatoriums^ Уважаемый Arturas Sperskas! Приносим наши извинения за доставленные неудобства. Нам очень жаль, что Вы не связались с нами по приезду, мы бы решили сложившееся недоразумение с трансфером или предоставили бы Вам бонус к бронированию. По поводу экскурсии в Прагу, наши экскурсоводы являются профессионалами и в своих рассказах используют только проверенные факты из достоверных источников, выдуманными могут быть только легенды, которые существуют среди местного населения. В конце экскурсии все туристы собираются не возле автобуса, а в строго определенном месте, указанном гидом, чтобы избежать путаницы и недопонимания, и уже вместе с гидом направляются к автобусу. Еще раз приносим наши извинения. В качестве компенсации, свяжитесь с нами при следующем бронировании и мы предоставим Вам приятный бонус от компании.
Positives
We were very pleased...We are thinking of coming again..Many thanks to all the hotel staff for their sensitive attitude towards usPositives
Everything is good, the staff is excellent, the treatment is not bad, if we talk about prevention.Positives
The hotel's excellent location, it is located on a hill, not so close to the springs, but for us this was a plus. (Possibility of walking) The rooms are tasteful, beautifully decorated, royal. Everything is comfortable, everything is in the room. True, there is not enough real shampoo; there is something in between that can be used to wash both your head and body. Magnificent view from the window. Fine dining buffet style in a beautiful restaurant. There is a terrace where you can breathe air, do exercises, and drink a cup of coffee even in winter. A good, experienced doctor, an excellent diagnostician. She perfectly selected the waters to take throughout the day... In general, the medical staff is caring and attentive. The feeling that the sanatorium is family-oriented. Cozy, tastefully decorated swimming pool with massage jets, lighting...Negatives
Limited medical facilities. There is no mineral water supplied for bathing and, accordingly, the effect of the baths is completely different. The variety of baths is small. There is also a small selection of other procedures. The doctor does not see him on Saturday or Sunday, so we arrived on Friday and were only able to see the doctor on Monday. And the treatment, instead of 7 days, was about 3 days. If we knew this in advance, then we somehow planned the arrival day and our entire program more successfully. Also, the massage therapist Philip, at the end of the treatment, gave me a familiar slap on a soft spot... which was not very pleasant, since I perceived him as a professional. And accordingly, trust in the institution and its medical facilities has decreased...Positives
Lovely room with a large bathroom. The spa staff are great. Good room cleaning, breakfast.Negatives
The evening meal was very disappointing. Dinner absolutely does not correspond to a 4 star hotel. Tasteless, boring. We have been traveling to Karlovy Vary for more than 10 years, but this is the first time we have encountered such food. And serving compote from a can is completely below any criticism.Positives
I liked absolutely everything! But special thanks to the staff! Responsive employees of the Spa Center and the staff of the restaurant made our stay in Karlovy Vary unforgettable!Positives
Everything was great!!!Answer from Spa-Hotel Schlosspark
Lieber Viktor, Wir freuen uns sehr über Ihre Bewertung! Besuchen Sie uns bald wieder, wir würden uns freuen, Sie bei uns begrüßen zu dürfen. Einen schönen Tag noch, Karolína Moravcová Spa Hotel Schlosspark
Positives
I would like to thank you for the very pleasant atmosphere in the hotel. The room was very comfortable and clean. Beautiful views of the city and nature. Food was delicious. Staff was always very friendly and attentive. Thank you for the stay. I will recommend Spa Hotel Schlosspark.Answer from Spa-Hotel Schlosspark
Dear Svetlana, Thank you very much! I am pleased that you were satisfied with our service and the hotel. We are looking forward to your next visit. Best regards, Karolina Moravcová Spa Hotel Schlosspark
Positives
Clean, cozy, friendly, easy to recommendAnswer from Spa-Hotel Schlosspark
Liebe Olga, vielen Dank für Ihre Bewertung, wir wissen das zu schätzen. Ich freue mich, dass Sie mit unserem Hotel zufrieden waren. Wir freuen uns auf Ihren nächsten Besuch! Beste Grüße aus Karlovy Vary, Karolína Moravcová Spa Hotel Schlosspark
Positives
Cozy hotel. Tasty food. The attentive doctor selected all procedures taking into account all wishes. Excellent organization of procedures. Everything went according to plan, the staff was helpful and polite. Here, a special thank you to head nurse Victoria! Simply a wonderful organizer! Overall we really enjoyed it.Negatives
I reserved two double suites. At the reception when checking in I asked if there were two luxury rooms? I received a positive response. Alas.... one deluxe room was not at all suitable. Nobody said that tea and coffee in the restaurant are only for breakfast. There is a minibar, tea and coffee in the room for a fee.Answer from Spa-Hotel Schlosspark
Дорогая Инесса, спасибо за отзыв, мы ценим это, я рада, что вам понравились наши спа-услуги и процедуры! Я могу заверить вас, что вам были предоставлены 2 номера Делюкс. С моими наилучшими пожеланиями, Karolína Moravcová Spa Hotel Schlosspark
Positives
A wonderful holiday in a wonderful hotel. Everything was at the highest level - accommodation, food, treatment. All the staff works great, every person in his place. Special thanks to the SPA staff led by Victoria, doctor Marianna, waitress Suzanne.Negatives
There is no negativity and there cannot be.Answer from Spa-Hotel Schlosspark
Дорогая Марина, большое спасибо за ваш отзыв! Я передам вашу благодарность своим коллегам, мы это ценим. Я надеюсь, что мы сможем приветствовать вас снова в ближайшее время. С моими наилучшими пожеланиями, Karolína Moravcová Spa Hotel Schlosspark
Positives
From the first day to the last there is only a feeling of delight and joy that I was there at the right time and in a great Resort, everything is EXCELLENT!!! Despite the Hill where the Hotel is located after the first two days it didn't matter. Good luck to all the Staff and positive guests!!!Answer from Spa-Hotel Schlosspark
Dear Irina, Thanks a lot! I'm glad you enjoyed your vacation! I hope you visit us again soon, we look forward to welcoming you. Best wishes from Karlovy Vary, Karolina Moravcova Spa Hotel Schlosspark
Negatives
Last name: Hrabovskyy Yaroslav, Schwarz Nelli. It’s been a week since we arrived from the resort and they still haven’t sent us any paperwork to the cranken bank, although I gave them everything 4 days before departure. This is not decent. They promised to send it to the email address the next day. Please sort it out.Answer from Spa-Hotel Schlosspark
Уважаемая Вегельмина, спасибо за ваш отзыв. Все документы были отправлены вам после моего возвращения в офис, у нас был национальный праздник и выходные. Надеюсь, теперь все улажено и мы снова сможем пригласить вас в наш отель. С моими наилучшими пожеланиями, Karolína Moravcová Spa Hotel Schlosspark
Positives
Just returned from a holiday at the Spa Hotel Schlosspark. Firstly, I would like to thank the Sanatorium team for their assistance and attention to our wishes. Sometimes you may encounter a formal attitude towards your duties. In this case, all our wishes were taken into account and all possible services were provided. Thank you very much! As for the hotel itself: we chose the hotel for a long time, got acquainted with the information on different sites, watched stories, looked at other sanatoriums, compared reviews, and did not regret at all that we stayed at this hotel. My knee is not completely healthy and there were concerns about going up and down the hill three times. But, firstly, the distance really does not exceed 200 meters, and secondly, it is useful, completely different leg muscles work, and in general it is quite accessible. And the main thing is that the hotel is not located on a busy street, but seems to be hidden a little to the side: private and at the same time in the very heart of Karlovy Vary, close to the springs. The transfer was perfect. The driver met us immediately and drove us comfortably and quickly to the hotel. No delays! Upon arrival, we were received by the attentive administrator Alex, who escorted us, accommodated us and brought us a wonderful dinner, prepared in advance, since we checked in late in the evening. The hotel is small, but perfectly clean and beautiful. Dr. Marianna Slivkanich is really very attentive and competent. She did not limit the time of her appointment and delved into all the intricacies of the patient’s condition. We were satisfied with her recommendations and prescribed procedures. The staff of the physiotherapy department Victoria and Tatyana are very attentive and professional. Elder sister Victoria schedules procedures in such a way that it is convenient for couples to take them at the same time. A very favorable psychological atmosphere is created by the girls in the treatment department. It was a pleasure to receive the procedures. Thank you for your work and positivity! Kitchen: we are picky people about the quality of products, sanitary conditions, and taste. In this hotel, thanks to chef Peter, the food is at the highest level, varied and plentiful. Delicious! We can only say the kindest and warmest words about all the restaurant staff, with a special special thank you to Suzanna - she is amazing, very positive, caring. She assisted in everything: she was attentive to the guests, remembered all the requests and wishes, even called the administrator when we just mentioned the need to order a taxi. Thank you so much for everything! The housekeeping staff also works super efficiently and efficiently, without interfering at all and performing their duties perfectly at the time. In conclusion, we would like to note: we have considerable experience in resort and sanatorium treatment, but this time we were completely satisfied. All the employees, with their attention and care, create a warm, psychologically comfortable environment, which is exactly why we came here. Many thanks to the whole team!Negatives
I would like the excursion program to be more thought out and perhaps more guides are needed for a large number of tourists. It’s a pity that we didn’t see Golden Street and were in a hurry. We simply recommend that you look into this issue.Answer from Spa-Hotel Schlosspark
Дорогая Karen, большое спасибо за ваш отзыв. Я и мои коллеги очень это ценим. Я рад, что вы остались довольны своим пребыванием и всеми услугами! Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями из Карловых Вар, Karolína Moravcová Spa Hotel Schlosspark
Positives
Thanks to the staff of the sanatorium for their good work, and to the staff of Sanatoriums. Com for organizing and delivering vacationers to the sanatorium and back home, everything is smooth and good. Sincerely, Lyubov TiryungAnswer from Spa-Hotel Schlosspark
Дорогая Любовь, мы ценим ваш хороший отзыв! Я надеюсь, что мы сможем приветствовать вас снова в ближайшее время. С наилучшими пожеланиями из Карловых Вар, Karolína Moravcová Spa Hotel Schlosspark
Positives
Das war toll, volle Entspannung und Gesundheitspflege. I would especially like to note the work of the medical staff, super. Victoria and Tatyana👍Negatives
I wish we could have a cup of coffee at lunchtime tooAnswer from Spa-Hotel Schlosspark
Уважаемая Irina, большое спасибо за ваш отзыв. Я тоже поблагодарю своих коллег! Я надеюсь, что мы сможем приветствовать вас снова в ближайшее время. С наилучшими пожеланиями, Karolína Moravcová Spa Hotel Schlosspark
Positives
We liked the hotel itself, starting with the way we were greeted by the administrator Irena, who put us in a comfortable room! Thank you very much to the medical staff: Dr. Maryana, she very carefully and professionally prescribed medical procedures for us. I am very grateful to the head nurse Victoria for her attentive and friendly attitude towards us, and also a big thank you to Tatyana for the procedures that she carried out and Philip, who did a good professional massage and gas injections, they helped me. At the restaurant we were served by the waiter Suzanne, very friendly and friendly. Thanks to the management and staff of the hotel for the friendly atmosphere in the hotel. I advise everyone to visit this hotel.Negatives
No.Answer from Spa-Hotel Schlosspark
Дорогая Татьяна, какой приятный отзыв! Большое Вам спасибо! Я передам вашу благодарность всем моим коллегам, я рад, что вы были счастливы в нашем отеле. Мы с нетерпением ждем вашего следующего визита. С моими наилучшими пожеланиями, Karolína Moravcová Spa Hotel Schlosspark
Positives
The hotel itself is excellent. The staff is responsive. The restaurant and food are excellent. Thanks to all.Negatives
Unfortunately, treatment is just a set of procedures. Almost everyone has 2-3. Which does not give any therapeutic results at all.Answer from Spa-Hotel Schlosspark
Дорогая Svetlana, мы ценим ваш отзыв и надеемся, что сможем приветствовать вас снова в ближайшее время! С наилучшими пожеланиями, Karolína Moravcová
Positives
I really, really liked it, it felt very cozy, like home. The procedures are top notch, high quality and professional. The food was varied and was not repeated during the week. All the staff are very friendly. We will definitely come again.Negatives
We didn't notice any cons.Answer from Spa-Hotel Schlosspark
Дорогая Marina, большое спасибо! Мы с нетерпением ждем вашего следующего визита! С наилучшими пожеланиями, Karolína Moravcová Spa Hotel Schlosspark
Positives
I’m very pleased, everything was just wonderful. 👍😊Answer from Spa-Hotel Schlosspark
Дорогая Ванесса, спасибо за ваш добрый отзыв, я рад, что вам понравился ваш отпуск, и надеюсь, что вы скоро вернетесь! Хорошего дня, Karolína Moravcová Spa Hotel Schlosspark
Positives
All was good!Answer from Spa-Hotel Schlosspark
Уважаемый Александр, большое спасибо за ваш отзыв! Я надеюсь, что вы посетите нас снова в ближайшее время. С уважением из Карловых Вар, Karolína Moravcová Spa Hotel Schlosspark
Positives
Everything is wonderful. I plan to come againAnswer from Spa-Hotel Schlosspark
Уважаемая Ирина, Я очень рад, что вам понравилось ваше пребывание! Мы с нетерпением ждем вашего следующего визита. Хорошего дня! Karolína Moravcová Spa Hotel Schlosspark