references
Александр У.
09.06.2019
Positives
Everything is just fine, thank you for everything, Big greetings and gratitude to the attending physician MariannaNegatives
NoAnswer from Spa-Hotel Schlosspark
Спасибо Вам, Александр, за прекрасную оценку, мы этого дорожим и до следующего вашего визита мы станем еще лучше. С уважением, директор санатория
Viacheslav Z.
27.05.2019
Positives
Friendly, friendly and qualified staff of the hotel and medical center.Negatives
Everything is wonderful, I like everything, my only wish is to make the hotel truly a non-smoking hotel, as it positions itself. Now, unfortunately, visitors are not prohibited from smoking on balconies and terraces in restaurants. In addition, a smoking area, which is sometimes used by staff, is located directly under the windows of the rooms. During warm weather, the windows are usually open and cigarette smoke enters the rooms. Meanwhile, the wonderful clean air of Karlovy Vary is one of the factors attracting people to relax in this place.
Tatiana S.
23.04.2019
Negatives
Everything is fine, but climbing a hill three times a day is a bit difficult.
Vladimir K.
20.04.2019
Positives
The attitude of all the staff is very friendly, including during procedures. Without any problems, one Thursday was freed with the transfer of procedures for a trip to Prague. Good varied food and everything is tastyNegatives
No. The soundproofing of the rooms may be poor, but it didn’t bother me, since vacationers are mostly quiet.
Veaceslav V.
14.04.2019
Positives
Real PROS, starting from reception! They did literally EVERYTHING to make our stay/treatment unforgettable. We will definitely return.Negatives
—
Lilia L.
07.04.2019
Positives
War sehr schön, kommen bald wieder, danke. I liked everything very much, I will visit you again soon, thank you.
Liubov L.
25.02.2019
Positives
Very good doctors and medical staff.Negatives
There were difficulties with the dining room: despite the fact that I was prescribed a diet menu, for a long time they brought dishes from the regular menu. Only after several conversations and a visit to the doctor did they begin to offer dietary meals.
Лилия Р.
01.12.2018
Positives
We stayed in November 2018. We really liked the hotel: very quiet, clean, tasty food and good service. The restaurant workers are great! Magnificent view from the room. Procedures without hackwork and all on time. The staff is very friendly and helpful. The doctors are professional and attentive. I want to come back here.Negatives
Pillows. But at the first request everything was decided.
Алексей Д.
13.11.2018
Positives
The hotel staff and medical staff do a great job. Thank you!
Анаит А.
21.10.2018
Positives
The hotel is conveniently located, close to spring No. 1. The room is quiet, well renovated, spacious rooms. purely. Diet food for table No. 3. Everything you need is in the room - dishes, cutlery, electric kettle, safe, minibar. There was even an umbrella, a spoon and a shoe brush. Friendly staff.Negatives
The only water treatments are baths. The procedures are prescribed without taking into account that you need to leave time for the morning intake of water from the source, so the schedule was redone twice. There are no facilities for carrying luggage to the elevator; you have to drag your suitcase up the stairs manually.
Daria S.
14.10.2018
Positives
Polite staff, varied food, relaxation procedures. The location is convenient to the geyser and other sources, but you need to keep in mind that you will have to climb a hill.Negatives
I had a room in the attic, so low ceilings and a small window. It is especially inconvenient in the bathroom with such low ceilings. Not very thorough cleaning of the room: things left from the previous guest. Plus the maids ask if the room needs to be cleaned. In hotels of this star category, I encountered such work of maids for the first time.Answer from Spa-Hotel Schlosspark
Уважаемая Daria Shepeleva Во время проживание вы не сказали, что вам комната не нравится, эти комнаты для SGL. Горничные спрашивают если хотите уборку, чтобы клиентов которые приехали отдыхать не беспокоить. Спасибо за ваш отзыв. Владимир
Светлана М.
01.10.2018
Positives
I liked absolutely everything. The food is excellent, the staff are very friendly, the location is great, provided there is no problem with a small climb up the hill.Negatives
did not have.
Anna S.
24.09.2018
Positives
Pleasant service in the restaurant.Negatives
Very poor sound insulation between rooms (rooms).
Anatolij W.
26.08.2018
Positives
We stayed at the Schlosspark Hotel from 30.07 to 9.0.2018. It was a great holiday. We are very grateful to all the hotel staff. Everything was at the highest level. We will be happy to stay at your hotel again, but for a longer time. Once again many thanks to all the staff. Irina, Anatolij Wilwer. Germany.
Grigory S.
17.08.2018
Positives
1. Ideal medical staff. Special thanks to the chief nurse Marina!!! 2. Great hotel and excellent SPA equipment 3. Excellent rooms 4. Close to ideal locationNegatives
1. Shower! Swimming is very inconvenient. 2. If you have heavy suitcases, it will be difficult. The hotel has a lot of stairs. I was after surgery and my wife had to carry suitcases because the staff was not ready to help. 3. Poor noise insulation. 4. Staff smoking. 5. Impossible pillows. 6. Disrespectful attitude of the maids.
Natalia G.
11.08.2018
Positives
Very good hotel, friendly staff, treatment and food are simply excellent)) apparently a very good cook. There is also parking available if you arrive by car.
Oleg T.
01.08.2018
Positives
Good SPA treatments, right in the hotel. Great room. Pool. Close to all interesting places. Friendly staff.Negatives
The soap was not updated. Although the food is generally good, there is a lack of choice of more dietary dishes.
Viktoria V.
31.07.2018
Positives
Wonderful relaxation and treatment. The staff is attentive and very caring. All liked it. Thank you!
Natalia T.
24.07.2018
Positives
We liked everything very much, many thanks to the chefs for the excellent food, as well as to all the hotel staff and medical staff for their attention, responsiveness and a job well done to ensure our vacation!Negatives
No
Aleksandr K.
18.07.2018
Positives
My wife and I rested and received treatment in this sanatorium at the end of June for 2 weeks. It is with great pleasure that we note the excellent quality of the treatment provided and the 3 meals a day (in the morning - buffet, lunch and dinner - order from the menu). The medical and service staff are top notch! The room was thoroughly cleaned daily. Change of linen, including bathrobes, once every three days. The beds are wide and very comfortable. The room has three windows overlooking the street and the fabulous city of Karlovy Vary (you can talk a lot about the resort city itself, but all its stunning beauty and unique grace cannot be conveyed in words alone - you have to see it with your own eyes and breathe in its atmosphere with your lungs! !!). Wi-Fi worked quite quickly and efficiently. For travelers by car, there is a small parking lot next to the hotel for 5 or 6 cars at a cost of 8 euros/day, but the space must be reserved in advance. From the bottom of our hearts and sincerely we thank all the staff of the sanatorium for their sensitive, attentive and friendly attitude towards us!!! We certainly recommend this sanatorium to everyone who wants to have a good and quality rest at a relatively low price, as well as improve their health. The Spa Hotel Schlosspark has all the conditions for this! If possible, we will again try to get into this particular sanatorium, but only now for a full three weeks (two weeks, believe me, is still not enough!).Negatives
We cannot point out any particular negativity, since there is practically none, but to replace the rather old, shabby and lumpy pillows in the rooms with new and higher quality ones - we strongly recommend that the managers of the sanatorium do this without delaying the solution to this problem.
Ольга Г.
03.07.2018
Positives
Pros: location, food, staff, treatmentNegatives
1. for lunch and dinner it is better to arrive at least an hour before the official closing time; if you arrive in the last half hour, you may not find some of the snacks and/or they will be removed in front of you 2. The lobby bar was uninhabited in June, not a big loss, but sometimes it’s nice to sit in the evening before going to bed outside the room, but not far from it, with tea/glass
Oleinik A.
30.06.2018
Positives
I rested for a week. I really liked it. The staff is very helpful both at the reception and in the spa and in the dining room. Thank you all very much! I recommend this hotel to everyone. I also liked the treatment. The girls are trying. All procedures are on time, no queues. Special thanks to SANATORIUMS.COM! I booked through this site for the first time and had some concerns. But everything turned out to be wonderful both in terms of booking a room and transfer. Everything is clear and on time.Negatives
The only negative was that there was a strong smell of sewage in the shower. It will be difficult for older people to climb as the hotel is located on a mountain.
Vasilisa N.
28.06.2018
Positives
Wonderful and friendly staff (which is very important on vacation)! They love their job! Wonderful cooks! Snow-white beds! Very good room cleaning (daily) Competent and efficient work of the entire team! The balneocenter is excellent!Negatives
No negativity
Лариса Д.
16.06.2018
Positives
Good afternoon. Our days in the sanatorium can be reflected perfectly in all respects. All memories of the hotel are only with gratitude to the hotel staff. Thank them very much!Negatives
No cons
Наталия .
09.06.2018
Positives
Competent and professional organization and implementation of medical procedures. Food: convenient, tasty, very pleasant. Comfortable stay. In my opinion, the location is quite convenient. Many thanks to all the hotel staff!Negatives
There are no cons in my opinion
Надежда О.
28.05.2018