references
евгений касаткин
24.01.2017
Positives
Good treatment, procedure from Monday to Friday until 17-00 (main procedures before lunch, after lunch, more often baths). There is underground parking for 8 Oiro. Lunch is great. The location is very good, in the center, and close to the pump room and large stores (the main ones are grocery stores - Kaufland, Lidl, Tesco, Penny). Across the road from the sanatorium there is a tourist point where you can book weekend excursions. 12 km away there is the town of Khodovar, where you can buy delicious beer - Khodovar, beer-based cosmetics, take beer baths (660 CZK per half hour stay + 3 beers). The vacationers are mainly German and Czech pensioners.
Lyudmila Koryakovtseva
23.01.2017
Positives
Good location of the hotel. There is an opportunity to walk to the colonnade. I liked the peace and tranquility, which allowed me to have a good rest and relaxation. Proper distribution of procedures complements the rest. Polite and attentive staff are ready to help and solve your problems. I really liked the sauna and jacuzzi. If we go to Mariinsky Lazne again, we will choose this hotel.
Viktor Schreivogel
22.01.2017
Positives
I really liked it. Next time we will definitely go to this hotel.
valentina skepkova
04.01.2017
Positives
They work at the reception professionally. Waiters provide the best service during breakfast, lunch and dinner: friendly, efficient. The doctor's examination is superficial. The procedures are performed using modern equipment. Generally friendly honey. staff. The hotel is kept clean and tidy. There is a lack of a spacious hall; the corridor is a bit cramped when waiting for procedures. Overall it was a good holiday.Negatives
There was an unpleasant incident during the mineral bath - the rudeness of the nurse.
Галина Огурцова
21.12.2016
Positives
I liked almost everything about the resort. Nice big room, varied food, friendly staff. We checked in earlier and upon checkout we were allowed to extend our room for free. Wide variety of procedures offered. The doctor was very attentive and asked me in detail about my health problems in order to prescribe procedures.Negatives
There were no cons.
GALINA ZHEGALEVA
05.12.2016
Positives
Wonderful hotel. I recommend it to everyone who is interested in the Marianske Lazne resort. The hotel's convenient location - it's only a 10-minute walk to the main colonnade. An amazing park with a river opposite and all this in the city center. Upon arrival at the hotel, a doctor receives you and prescribes procedures and provides consultations. All procedures are carried out according to schedule. Special thanks to the chef of the restaurant - varied menu and very tasty food! Calm, homely hotel with attentive and friendly staff. Dear employees of the Crystal Palace Hotel! We cordially congratulate you on the upcoming Christmas and wish you health, good luck and family well-being! Thank you for a great vacation!Negatives
There is nothing negative. Negative people write this. Any issue can be resolved with the staff - the staff understands and speaks almost all European languages and does not ignore your questions. If you have goodwill and a desire to communicate, your questions will be resolved. Don’t read about pillows, ask - they will bring you the ones you want. Don't read about food. The food is delicious and the menu is extensive. Very tasty ice cream. Thank you all for your attention.
Polina Kamilova
27.11.2016
Positives
We vacationed in Marianske Lazne for the third time in different hotels, of which we consider the Cristal Palace to be the best. Liked everything. The room was fine. The friendly maids cleaned the room even more often than necessary. In 2 weeks the bed was changed 3 times. The beds are comfortable, the room is spacious, the medical staff is very polite and friendly, there were no problems. Good procedures. If you didn’t like something you could change it without any problems. Very decent and varied cuisine. We rested and enjoyed our treatment. We will definitely return to this hotel. Many thanks to all the hotel staff and of course the staff of sanatoriums.comNegatives
Net
Александр Пригода
07.11.2016
Positives
I would like to leave a few words about the holiday. On a positive note, I liked the work of the Sanatoriums.com team (hotel booking, transfer to/from the hotel, excursion pricing policy); excellent location of the city and the hotel itself; excursion opportunities - took several excursions around Germany; local restaurants; central park of the city.Negatives
Of the negative points. I consider the doctor’s appointment when prescribing treatment to be extremely superficial; reduction in the number of procedures stated in the voucher; performing the procedure in an abbreviated form. That's probably all. And since I was traveling and understood that it was not possible to recover in a short time, but only to restore something and relax, the negativity did not upset me much. I wish everyone a good holiday (by the way, the weather was wonderful almost all days)
Татьяна Чижова
09.10.2016
Negatives
The massage therapist, the woman in the farthest cabin on the right, is very weak as a professional, and reprimanded him for being 5 minutes late. She allowed herself to go away for 5 minutes during a massage and be distracted by conversations with other massage therapists. Lack of tea during dinner. Is it really such a big expense to supply hot water and put tea bags.Answer from OREA Spa Hotel Cristal
Здравствуйте Татьяна! Оплата за напитки во время ужина – это правило, которое распространено повсеместно во многих отелях курорта. Если у Вас были жалобы на работу массажиста, Вам нужно было бы обратиться к администрации отеля. Администрация сразу бы приняла соответствующие меры. В любом случае спасибо Вам, мы приняли к сведению Ваши замечания и будет реагировать. С уважением, менеджер CRISTAL PALACE Ilona Vinklerovа
смрнова смирнов
03.10.2016
Positives
Thank you for the holiday, we would like to come to you next year. Send your suggestions.
Vladimir Mirlas
21.09.2016
Positives
Nice, clean, new hotel, convenient location of the physiotherapy department directly in the hotel, as well as mineral water sources. Friendly service and good varied food.Negatives
The mattress in the room is not of very good quality. Only one elevator worked for two weeks, which caused some inconvenience. We hope that the renovation of the second elevator will be completed soon.
boris fisher
20.09.2016
Positives
vse ponravilos ,nuzhno zanenit podushki v nomerah,spasibo za uchastie i pomoch,
Игорь Шамис
11.08.2016
Positives
The Crystal Palase sanatorium fully meets its purpose. The work of the staff deserves praise. The park opposite, with a babbling stream and quiet alleys and gazebos, where you can drink water from mineral springs, is simply a fairy tale.Negatives
On the negative side, after the sauna you should be able to drink cold, non-mineral water
Татьяна Михайловна Фоменко
07.08.2016
Positives
Convenient location of the hotel, availability of its own sources, all types of treatment at the hotel, good organization of treatment and food, high-quality medical care.Negatives
Insufficiently varied diet, few dietary dishes. No treatment procedures in the afternoon and on weekends.
Павел Бочаров
31.07.2016
Negatives
Window in the room on the 5th floor. It doesn't open very well.
Yuzef Margulyan
14.07.2016
Positives
Quite consistent with the price-quality ratio!Negatives
Boorish behavior of the lady at the reception! They didn’t even bother to ask about her first and last name! This was on the last day of our stay, June 30th. According to the booking conditions, we had to vacate the room at 12.00, but we decided to extend our stay until the evening and paid for this, as expected, 40 euros. On the morning of June 30, we went to the reception to make sure everything was in order and we were assured that there was no reason to worry. When we tried to enter the room at 2 p.m., it turned out that the electronic key did not work. To the question “How to understand this?” We received the answer (I quote) “Don’t yell!” Neither we nor our friends will set foot in this hotel again!
Valery Kargin
24.06.2016
Positives
We are glad that we chose your sanatorium. I was pleasantly surprised by the friendliness and professionalism of the staff, the cleanliness and convenience of the accommodation.Negatives
The formal medical examination, or rather the medical interview, which took no more than 10 minutes, caused an unpleasant aftertaste. My wife and I have been to sanatoriums in Estonia, Lithuania, and Belarus and there is something to compare with. They even measured my blood pressure, only after my request, not to mention other basic measures to find out the actual state of health in order to prescribe procedures.
IURII LAPSHIN
24.04.2016
Positives
Availability of mineral baths and two mineral water springs in the hotel.
Nikolai Bondarenko
21.04.2016
Positives
Hotel location, availability of own sources, friendly staffNegatives
Uncomfortable pillows
Василий Корнев
21.04.2016
Positives
The accommodation, location of the sanatorium, staff work, food, comfort deserve only the highest ratings and praise. Thank you!Negatives
There are no negative aspects, only positive ones!
Виктор Песков
11.04.2016
Positives
I think that for the money we paid, everything was great. Good accommodation of the sanatorium, fresh and high-quality food, excellent attitude from the medical staff. staff performing procedures excellent room friendly staff.Negatives
attitude of the doctor (upon admission, he was examined by a doctor who does not work full-time, his orders were corrected by nurses, and the staff doctor completely ignored him. At the end of the stay, there was no examination or conversation). During our two-week stay, the floors were never vacuumed. Despite all our carefulness, it was not very clean. The maids cleaned when it was convenient for them, despite the fact that we were in the room between procedures
Елена Старинчикова
10.04.2016
Positives
We really enjoyed. The treatment is excellent, special thanks to the massage therapists! The food is good. We are planning to go to Crystal Palace again in November. I recommend it to friends, but I can’t even name any cons, everything is great!
ирина симонова
10.04.2016
Positives
Friendly staff, procedures are carried out on time. Dinners, despite the seeming limitation of the assortment, for 2 weeks delighted with the variety of delicious meat dishes. The baked goods are always fresh. In general, the price-quality ratio is justified.Negatives
We arrived at the hotel on Sunday evening, the doctor saw us on Monday, and the procedures were scheduled only on Tuesday. If we had not purchased additional procedures, then there would be only 2-3 procedures per day. Laboratory studies were not even offered; mud applications consisted of applying a napkin with some mud (instead of applying natural mud itself). Breakfast is boringly monotonous.
Рашид Булатов
10.04.2016
Positives
In general, I liked it, the food was varied.Negatives
There is no individual approach to treatment.
Anton Tador
04.04.2016
Positives
The location is convenient, the rooms are good, it took me a long time to figure out the heating, so I’ll tell everyone: they have “warm floors” and it turns on next to the window. Food - RICH buffet. For breakfast, porridge, eggs, sausages, cheese, muesli, yogurt, cottage cheese, jams, kiwi, bananas, apples, cakes, tea, coffee, juices, milk - three tables in total. Lunch and dinner in another restaurant, on the ground floor, where there is even more choice. If you are on a diet, you will always find steamed vegetables and fish; if you come to the resort to eat up, then lula kebab, blue cheeses, and fresh pastries are your choice!
Алла Потапова
03.04.2016
Positives
The hotel is conveniently located. 15 minutes to the Colonnade, 15 minutes in the other direction to large shops and the train station. Large spa area, no problems with accepting treatments (can be changed and changed at any time). The staff is very attentive and helpful.Negatives
10 days of the same thing: chopped vegetables, pasta, rice, dumplings, beef stew, pork and fried chicken, etc. Breakfast is standard. But dinner.....!!! And there’s no need to talk about dietary nutrition.
Николай Кожевников
20.03.2016
Negatives
The doctor was on vacation and was replaced by another doctor. No examination, just anamnesis. Nobody was interested in us anymore. There are no recommendations on how or what kind of water to drink. My wife took blood and urine tests. I didn’t hear any recommendations, except for the advice to contact your family doctor. There were problems with the massage therapists, whom they tried to replace with just anyone. The restaurant hall was crowded at dinner, sometimes we had to wait for a vacant seat.
Кристина Шигаутдинова
06.03.2016