references
Positives
The timing of the spa treatments was well organized and there were no problems. The staff was very friendly and all spoke German well. We will go on a spa holiday again at the Hotel Cristal Palace.Negatives
There was none.
Positives
We have been relaxing and receiving treatment in this sanatorium for four years now. Good medical facilities, attentive staff. Comfortable, spacious, cozy rooms. There is everything. The bed is changed frequently. The location of the sanatorium is excellent: the center, opposite the park, walk a little through the park and you will find yourself in the forest. It's just wonderful for walking.Positives
I really liked it, it’s even hard to single out something, everything was very cool.Negatives
NoAnswer from OREA Spa Hotel Cristal
Уважаемый Victor Tereshchenko, Cпасибо за вашу оценку, это важно для нас, с уважением
Positives
I liked everything very much. We hope that the waters of the Cross Spring and the Rudolf Spring will help us in the treatment of our illnesses.Answer from OREA Spa Hotel Cristal
Уважаемый Юрий Диневич, мы рады, что Вы были довольны, и придете снова. с уважением
Positives
I liked everything, everything is greatNegatives
Very small poolPositives
I was on holiday in Marianske Lazne for the second time, both times I booked through Sanatoriums - thank you for the booking services! What's good about Cristal Palace is that it has its own springs inside the building, which is important in the winter season, since street springs are closed. The catering also deserves high praise. Thanks to nurse Maria on gas envelopes - a wonderful person and an excellent specialist! The hotel has good and stable Wi-Fi. The clientele is mostly German, which can be a plus, as they are friendly and sociable, but if you don't speak German, be prepared for communication difficulties - including with the staff. One registration nurse speaks neither Russian nor English.Negatives
The biggest disappointment is the mineral baths, since there are no comfortable soft couches for relaxing after the bath, but there are hard chairs made of wooden slats, on which the client is supposed to be able to relax. Another negative point is the lack of procedures on Catholic Christmas; in 2018 this is four days without procedures. An examination by a doctor is not an examination, but a superficial questioning with further prescribing of procedures. In general, there were both pros and cons. in general it was not bad, but it’s not worth going on Catholic Christmas, many days are lost.Answer from OREA Spa Hotel Cristal
Уважаемая Svetlana Muhejeva, Спасибо за Вашу оценку, некоторые процедуры были тоже во время праздников. Общее количество процедур всегда получено в течении всего пребывания. Новый врач приходит 10.1.19 с уважением
Positives
responsive staff at the hotel, Had a pleasant course of treatment, Health and good wishes to everyone in the new year,Negatives
The pillows are no good.Answer from OREA Spa Hotel Cristal
Уважаемый Waldemar Hahn, спасибо за Вашу оценку, желаем Вам тоже много здоровья в новом году 2019 Подушки мы теперь покупаем новые и будем менять в течении 14 дней. с уважением
Positives
We rested from 02.12.-16.12.2018. Everything is wonderful! Many thanks to all the staff of the sanatorium, including maids, paramedics, and waiters. I would like to express special gratitude to the head nurse Eva, Lucia, Maria.Negatives
There are no cons!Answer from OREA Spa Hotel Cristal
Уважаемая, Любовь Федорова Мы рады, что Вы были довольны, и Вы придете снова. с уважением
Positives
We are relaxing in this sanatorium for the 2nd time! Everyone was happy! The food changed for the better, the room was cool, we asked for a heater without any problems! The location is convenient, the sanatorium is located in the middle of the springs and the Kaufland! There are mineral baths, Maria works on gas bags, she is a very sincere employee, she is in the right placeNegatives
Bad pillows, out of a 20-minute massage, all massage therapists do 5 minutes less!Answer from OREA Spa Hotel Cristal
Уважаемый ANATOLII TEPLOV, Спасибо за оценку, ваш комментарий поможет улучшить сервис. с уважением
Positives
A wonderful hotel that meets all the necessary requirements for complete relaxation and treatment.Positives
I liked everything very much: the accommodation, the treatment, the food, and the location of the sanatorium. I will definitely recommend it to my friends.Negatives
Before booking, I read reviews from previous clients of the resort. It was noted that the pillows were very uncomfortable. But the responses from the sanatorium administration indicated that the pillows had been replaced. However, the pillows were really uncomfortable during my stay. By morning the headache began and this happened every day. I would like to recommend that the owners of the sanatorium do not skimp on purchasing such little things as pillows! You will receive significantly more positive feedback!Answer from OREA Spa Hotel Cristal
Уважаемая Валентина Лобач Спасибо за оценку, мы будем покупать новые подушки. с уважением
Positives
Everything is great, everything is fine, if it was not so I wouldn’t order it for next year.Negatives
With all the advantages, are there any negatives?Positives
Welcoming, friendly staff,Negatives
Very small pool, infrared sauna does not workAnswer from OREA Spa Hotel Cristal
Уважаемая SVETLANA PALIY Спасибо за Вашу оценку, инфракрасная сауна включается по запросу гостей после 16 часов, Надо сказать на рецепции. с уважением
Positives
Great, great, great. Very attentive medical staff. Special thanks to head nurse Eva and Maria on the gas bags. The doctor's examination was somewhat superficial, but very friendly. Thanks again.Positives
Good environment, Favorable location of the sanatorium, Quality procedures, Friendly staff, always ready to help and very helpful.Negatives
I didn't find any cons.Positives
Exceeded all expectations! We'll definitely be back!Answer from OREA Spa Hotel Cristal
Уважаемый Юрий Вартанян, спасибо за Ваш отзыв. Мы очень рады, что Вы были довольны в нашем отеле и приедете опять. Ilona Vinklerová, sales manager
Positives
We really liked it. We will definitely visit the resort in this sanatorium next year. Many thanks to all the staff of the sanatoriumAnswer from OREA Spa Hotel Cristal
Уважаемая Nina Hess, спасибо за Ваш отзыв. Мы будем рады Вас в нашем отеле опять приветствовать. Ilona Vinklerová, sales manager
Positives
Modern hotel, nice service, central location. Overall I was satisfied and will come again if I can.Negatives
Some of the staff in the spa department were a bit unfriendly; more types of vegetables could be offered when eating.Positives
Hotel water source. Hotel location.Negatives
AbsentPositives
The hotel has an excellent location - not far from a drinking spring, close to supermarkets, next to a trolleybus stop. Friendly staff, delicious food, clean rooms, many Russian-language TV channels. Decent crowd, staff speak Russian.Negatives
The treatment center is small, I missed some of the procedures that I did in other hotels, for example, hydromassage or traction in the water. Terrible pillows: the material with which they are stuffed has become lumpy over time and washing, it is impossible to sleep, even if you take a pillow with you.Answer from OREA Spa Hotel Cristal
Уважаемая Emilia Shkolnikov Спасибо за Ваш отзыв, подушки и одеяло противоаллергические. Ilona Vinklerová, sales manag
Positives
All pros. I liked everything very much. The staff is wonderful. We are especially grateful to Svetlana.MinNegatives
There is one minus, but a huge one. Disgusting pillows. I left with neck pain. For such a hotel this is unforgivable!Positives
Mostly very friendly staff.Negatives
Usually, upon arrival, a blood test is taken at the hospital. This was not done in this sanatorium. . Was surprised. This is still probably some kind of Security, including personnel. Maybe I'm wrong.Answer from OREA Spa Hotel Cristal
Уважаемая, TATIANA ABRAMOVA. Спасибо за Ваш отзыв. Наш отель предлагает 3 типа лечебхых проживаний.У классического лечения, где 24 процедур в неделю тоже лабораторные анализи. На сайте санаториумс предлагаем только РЕЛАКС лечение, где 14 процедур в неделю и здесь лабораторные анализы не входят в цену. Возможно купить на месте более процедур, или анализы. Ilona Vinklerová, sales manager
Positives
The hotel is located in the center. The rooms are clean. There is a garage for parking cars.Negatives
Treatment is to just relax a little.Answer from OREA Spa Hotel Cristal
Уважаемы Eduard Banmann, спасибо за Ваш отзыв. На сайте санаториумс предлагаем только РЕЛАКС лечение, где 14 процедур в неделю.. Возможно купить на месте более процедур, или изменить на Классическое лечение где 24 процедур в неделю, или лечение LIGHT где 18 процедур в неделю. Ilona Vinklerová, sales manager
Positives
The hotel is located in the center. The rooms are clean. There is a garage for parking cars.Negatives
N3 12 procedures - three were pearl baths. It turned out that simple warm, bubbling tap water was like in a jacuzzi, although the resort is famous for its mineral waters. Such treatment will not give much. Gas injections raised doubts. Everywhere on the Internet you read and hear that they are very useful and in the first minutes cause pain that quickly passes. Nobody felt it. Looks like a placebo.Answer from OREA Spa Hotel Cristal
Уважаемая Elena Thumm, спасибо за Ваш отзыв. Для минеральных ван используются минеральные источники Едвард и Аугустин. Благодаря высокому уровню свободного CO2 улучшают кровообращение, снижают кровяное давление Ilona Vinklerová, sales manager
Positives
I’m very pleased, I want to come back here every year. Thanks a lotAnswer from OREA Spa Hotel Cristal
Уважаемая Svetlana Kogan, спасибо за Ваш отзыв. Мы очень рады, что Вы были довольны в нашем отеле и приедете опять. Ilona Vinklerová, sales manager
Positives
We have been to this hotel for the second time and are very pleased. Attentive and friendly staff both during room service and during physiotherapeutic procedures. The food was quite varied and tasty. I was pleased with the abundance of vegetables and fruits on the menu, as well as the cleanliness and comfort of the restaurants. The hotel makes a very good impression both in terms of service and in terms of the arrangement and comfort of the rooms. We will be happy to return there again.Negatives
Dear Vladimir Mirlas, thank you for your feedback. We are very glad that you were satisfied with our hotel again and we hope that you will come for the third time 😊 Ilona Vinklerová, sales managerPositives
Good afternoon, I liked everything. Thank you very much. I will try to come to you.Answer from OREA Spa Hotel Cristal
Уважаемая Таскира Чернова, спасибо за Ваш отзыв. Мы будем рады Вас в нашем отеле опять приветствовать. Ilona Vinklerová, sales manager