references
Positives
I recommend the hotel to everyone: excellent food (for every taste: smoothies, cheeses, pates, desserts, ice cream, pancakes, chocolate fountain, etc.), excellent staff work, spacious rooms, comfortable beds, good treatment, free use of the sauna, jacuzzi and small swimming pool.Feature: until 10 am you can order a Latte, Cappuccino, etc. for free at the bar. AGAIN I RECOMMEND SANATORIUMS.COM TO EVERYONE Great job guys, keep it up👍Negatives
The WLAN in the rooms is weak, but I used my mobile Internet. The WLAN in the lobby, restaurant, bar is excellent
Answer from OREA Spa Hotel Cristal
Добрый день, Благодарим Вас за отзыв о нашем Orea Spa Hotel Cristal****. Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями Команда отеля
Positives
It was my second time in this hotel and I found it to be really comfortable in all areas. The complex of treatments is particularly praiseworthy because of its clear rules and procedures.Positives
The hotel is very clean, cozy, the food is top notch, the staff is friendly, we really liked everything. Thanks for the rest.Positives
Thanks for the good cuisineNegatives
Monday and Tuesday service in the restaurant was unfriendly. No dust was wiped in the room for 6 daysAnswer from OREA Spa Hotel Cristal
Добрый день, Благодарим Вас за отзыв о нашем Orea Spa Hotel Cristal****. Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями Команда отеля
Positives
Food, staff attitude, hotel location, procedures. Swimming pool, jacuzzi and sauna.Negatives
The triple rooms are all located near the service elevator, which is used by staff from early morning. There is practically no sound insulation. The room is separated by an internal door from another room - audibility is also high. There are not enough opportunities for active recreation other than walking (for example, table tennis, fitness or billiards). A special note for sanatoriums.com: the cost of parking at the hotel does not correspond to the information on your website; In the video description of the hotel there is information that drinks (water and coffee) for lunch and dinner are free, this is not true.Answer from OREA Spa Hotel Cristal
Добрый день, Благодарим Вас за отзыв о нашем Orea Spa Hotel Cristal****. Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями Команда отеля
Negatives
No sockets in the bathroom or in the room…. Those that are present are equipped with lampsAnswer from OREA Spa Hotel Cristal
Добрый день, Благодарим Вас за отзыв о нашем Orea Spa Hotel Cristal****. Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями Команда отеля
Positives
Comfortable stay. Attentive staff. Clean and comfortable. Any issues that arise are resolved very quickly.Negatives
The Internet zone is weak.Answer from OREA Spa Hotel Cristal
Добрый день, Благодарим Вас за отзыв о нашем Orea Spa Hotel Cristal****. Мы с нетерпением ждем вашего следующего визита. С наилучшими пожеланиями Команда отеля
Positives
Polite staff, delicious, varied cuisine, excellent treatment. For me, the presence of a swimming pool and sauna is also important. The hotel has its own two mineral springs and is not far from the colonnade.Positives
We had a great 2 weeks of vacation and will definitely go againPositives
Everything was good.Negatives
Boring in the evening. No music...Answer from OREA Spa Hotel Cristal
Добрый день, Благодарим Вас за отзыв о нашем Orea Spa Hotel Cristal****. С наилучшими пожеланиями Команда отеля «Кристалл»
Positives
Everything fineNegatives
No bath towels in the swimming pool, so you have to dry the bath towels in the room. In a 4 star hotel you expect that there will be fresh bath towels every time you go to the sauna.Answer from OREA Spa Hotel Cristal
Добрый день, Благодарим Вас за отзыв о нашем Orea Spa Hotel Cristal****. С наилучшими пожеланиями Команда отеля «Кристалл»
Positives
Very good treatments and very friendly staff. Good central location, but on the main street. But it didn't bother us. The food is varied and good and is always replenished quickly. The hotel is modernly equipped. We all felt very comfortable.Negatives
There was an alarm clock installed on the bed that went off once every minute and couldn't be turned off. I went to bed the other way around and solved the problem. There was a wrong description on the safe, so I had to call the caretaker. But he recognized the problem straight away.Answer from OREA Spa Hotel Cristal
Guten Tag, Vielen Dank für Ihre Bewertung unseres Oreo Spa Hotel Cristal.**** Wir freuen uns auf Ihren nächsten Besuch. Das Cristal Hotel-Team
Positives
Cristal Palase is a good hotel with quality service and food and a good location, relatively close to the center and walking routes.Negatives
The hotel does not organize sporting events and does not have a gym. No city tours, evening events. The promised excursion to Prague has not been organized.Answer from OREA Spa Hotel Cristal
Good afternoon, Thank you for your review of our Orea Spa Cristal hotel. We look forward to your next visit. Crystal Hotel team
Positives
Dear Sirs ! My wife and I vacationed at the Crystal Palace Hotel (Marianske Lazne) from 08/22/2021 to 09/03/2021. We are very pleased. Highest marks to the hotel and your work with resort visitors!!! With deep respect!Positives
She rested and received treatment in Marianske Lazne at the Cristal Palace Hotel. I really liked everything. Good attitude of the staff, varied and tasty food. And it was nice to get acquainted with the national cuisine. The transfer was carried out efficiently and punctually. From entrance to entrance, just a fairy tale! This was my first time using such a transfer. Hopefully not the last time :). At least I will recommend it to everyone I know. Thank you very much Sanatoriums.com.Positives
We are happy with everything, we had a good rest, escaping from the pandemic! A big plus is the supplied mineral water in the hotel. It’s convenient to drink before breakfast and lunch, before dinner you can go to the colonnade.Negatives
Very noisy place, ask for rooms with windows facing the courtyard. This is not negative, just advice. You can't get the hotel out of the way.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, надеемся, что приедете опять Ilona Vinklerová, Sales Manager
Positives
Excellent! Everything was excellent!!!Answer from OREA Spa Hotel Cristal
Vielen Dank für Ihre Bewertung !
Positives
Everything was perfect! Large room, comfortable bed, air conditioning. Own parking garage. Breakfast and dinner were very tasty with a large selection. All applications were carried out very professionally and on time.Negatives
The reception cannot be reached by phone, only email. At dinner there were no signs for the dishes: you didn't know what meat was being prepared. It would be helpful for allergy sufferers or people who can't eat certain thingsAnswer from OREA Spa Hotel Cristal
Vielen Dank für Ihre Bewerrtung, die Rezeption ist auch telefonisch erreichbar, tel. Nr. 00420 354 615 111.
Positives
The source inside the hotel makes it possible not to go to the colonnade. The park is located opposite the hotel where you can take a walk.Negatives
Expensive parking, expensive drinksAnswer from OREA Spa Hotel Cristal
Цена парковки прямо в отеле 14 Евро/ночь. Кто хочет дешевлее, возможно парковку взять в парковочном доме 700 м от отеля за цену приблизительно 7 Евро
Positives
Everything was fine. Thank you very much at this point. Even in times of the Corona crisis, the staff was even friendlier and the food was very tasty. All the employees went to great lengths to make the guests happy, thank you very much! The treatments were also very good, I feel like a new person!Answer from OREA Spa Hotel Cristal
Vielen Dank für Ihre Bewertung, es freut uns sehr in diesen schwierigen Zeiten. Wir hoffen, dass Sie zu uns wieder kommen Ilona Vinklerová, Sales Manager
Positives
Everything is great 👍Answer from OREA Spa Hotel Cristal
Спасибо з вашу оценьку Ilona Vinklerová, Sales Manager
Positives
Everything was very good ! There was good food in the dining room-restaurant.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку Ilona Vinklerová, Sales Manager
Positives
Excellent location of the hotel on the main street within walking distance of all attractions. The colonnade is 700 meters away, but walking to the springs was not a burden, especially since there are 2 springs in the hotel lobby. Excellent, helpful staff. The procedures of the medical center are quite enough for a course of prodergative treatment - there are the most popular ones (gas injections, dry gas baths, massage, mud baths and compresses, etc.). The doctor is very experienced and attentive with extensive work experience. The room is conveniently arranged even for three people (we were on holiday with our daughter) - there is a separate compartment where you can put not even a folding bed, but a collapsible wide bed. Breakfast and dinner are buffet style without any special frills, but there is everything you need.Negatives
It's cool in the winter in the rooms on the 5th floor - this is an attic without heating. And the heating ventilation does not work. The ventilation in the bathrooms does not work - that's why there is high humidity.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, мы рады, что Вы были доволны. Oтопление на полу, если холодно, об этом можно сообщить на стойке регистрации и получить прямое отопление Ilona Vinklerová, Sales Manager
Positives
I really like everything. Very nice people. Staff, waitresses.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, будем рады когда приедете опять Ilona Vinklerová, Sales Manager
Negatives
Physiotherapy, lymphatic drainage - rude nurse, swimming pool, jacuzzi, very strong smell of disinfectants.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, будем решить с отделом балнеа Ilona Vinklerová, Sales Manager
Positives
I really liked it, everything was wonderful.Negatives
There are no cons.Answer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, приезжайте опять! Ilona Vinklerová, Sales Manager
Positives
everything is great food and treatment at the highest levelNegatives
The only negative thing is about sanatoriums transfer, it says a free transfer on your website from Prague to the sanatorium, but you don’t have a lot of reasonsAnswer from OREA Spa Hotel Cristal
Спасибо за Вашу оценьку, приезжайте опять! Ilona Vinklerová, Sales Manager
Positives
The hotel is very good. Friendly staff. The service in the restaurant and cafe was OK. Will happily go there again.Answer from OREA Spa Hotel Cristal
Vielen Dank für Ihre Bewertung, es freut uns, dass Sie die Reise zu uns wieder planen werden Ilona Vinklerova, Sales Manager