references
Tatiana Dybo
25.12.2017
Positives
I really liked that there was a swimming pool and sauna for freeNegatives
No.
Sergey Chirkov
14.12.2017
Positives
Nice hotel, attentive staff, wonderful food. I would like to note the work of massage therapist Sergei and head nurse Renata.Negatives
The doctor's appointment was formal; there was no medical examination at all. The doctor didn’t even measure my blood pressure. Everything was limited to filling out a questionnaire. Every year we vacation at this resort and this is the first time we encounter such an attitude.Answer from OREA Spa Hotel Cristal
Уважаемый Sergey, Спасибо за Ваш отзыв, отношение врача будем решить и надеемся, что это улучшиться. С уважением Ilona Vinklerová Sales Manager CRISTAL PALACE a.s. Hotel Cristal Palace a Hotel San Remo
Евгения Сапова
09.12.2017
Positives
I liked the sanatorium. Nice, helpful staffNegatives
The disadvantage is the organization of dinner. If you don’t come to the start at 17.30, then you have to wait until 19.00 until the tables are free. And I wanted there to be more tables for 2-4 people, because... At dinner you want to chat, and not sit at a large table with strangers.Answer from OREA Spa Hotel Cristal
Уважаемая Евгения, спасибо за Ваш отзыв, потому что отель был полностью занят, было надо ждать на освобождение некоторых мест. В феврале планируем реконструкцию ресторана и надеемся, что услуги будут у ужина лучше. Приезжайте посмотреть следуюший год С уважением Ilona Vinklerová Sales Manager CRISTAL PALACE a.s. Hotel Cristal Palace a Hotel San Remo
Nikolay Malkin
05.12.2017
Positives
Nice hotel, good food, lots of fruit all the time, procedures have everything you need, but I would like to note who gives gas injections, if I'm not mistaken her name is Regina, since she does this I have never met in any sanatorium, by the way I was once 10 in different ones, very professional!!!Negatives
It can be noted that there were queues for gas injections, but this needs to be thought out by who makes the schedule. Overall I liked everything.Answer from OREA Spa Hotel Cristal
Уважаемый господин Малкин, благодарю Вас за приятный отзыв. Наш отель был полностью занят в периоде когда Вы проживали у нас, потому были тоже очереди на газовые уколы. Похвалу Ренате передаем. Надеемся, что приедете опять. Ilona Vinklerová, sales manager
Aleksei Sokolov
05.12.2017
Positives
The price corresponds to the quality and is realistic. Beautiful town, beautiful buildings, calm. Large selection of excursion programs. Overall the perception is positive. Can be recommended.Negatives
The medical base is becoming outdated and requires updating. In a sanatorium with a large number of older guests, there should be plain water. A weak massage, more like stroking. I asked harder - the lady said “no”. The main negative was the appointment with the head doctor: formally, in a hurry, no recommendations on the drinking course (drink whatever you want). Perhaps she has more important things to do than staying at the hotel.Answer from OREA Spa Hotel Cristal
Уважаемый господин Соколов, благодарю Вас за Ваш отзыв. Отношение врача будет рассмотрено. Мы сожалеем, что врач не уделял достаточного внимания Вам. Простая вода не стоит, потому что прямо в отеле минеральные источники на питьевой курс. Ilona Vinklerová, sales manager
Светлана Теплова-Моисей
03.12.2017
Positives
Marianske Lazne and the location of the hotel are just super! The advantage is that this sanatorium is very compact and you don’t have to run far for treatments! We left the hotel at 6:30 am and got a decent ration for breakfast! Work of sanatoriums. com excellent! From the reservation of the sanatorium! Before the transfer! Thank you everyone for the work done, we will come again!Negatives
The disadvantages are very minimal and unfortunately this is a human factor! And this has nothing to do with treatment! The rude attitude of the dark, tall waiter (guy), unfortunately or fortunately, they didn’t recognize him for 2 weeks of his stay and there was no desire! After one time it was not possible to tip for drinks ordered for dinner, in the future they received drinks when the food was eaten! And the point of ordering was to consume the drinks along with the meal! Small notes: the pool could be a little bigger, a cooler with regular drinking water would be nice! Otherwise everything is great! If only a blood test (clinical analysis) could be done on a mandatory basis, and not upon request!
Зоя Ахметова
12.11.2017
Positives
The main advantage is that the springs are located directly in the sanatorium, which is very convenient during the cold season. Responsive staff. Low prices for ordered drinks.Negatives
There is no such.
MURATBEK SHAKIRZHANOV
25.10.2017
Positives
The location of the Cristal Palas Hotel is excellent. Opposite a magnificent park. The hotel itself did not make the right impression on us. In the spring of this year we lived for 2 weeks at the Bohemia Hotel. That’s where we felt the style and comfort. One of the pleasant things about the Cristal Palas Hotel is the work of the maids. Daily cleaning and tact. I really liked the senior administrator of the medical department, Renata. Very friendly and patient. Thank you. I would also like to thank Sanatoriums.com for their work and V. Burya for their objectivity and efficiency.Negatives
The food leaves much to be desired. It was a bit monotonous and it gave the impression that there wasn’t enough for everyone. Perhaps that’s the only small negative.
Elsa Gaab
07.09.2017
Positives
good attitude of the staff, clean and comfortable rooms, varied foodNegatives
The doctor's attitude leaves much to be desired
Irma Novikov
15.07.2017
Positives
An unforgettable stay in which I really enjoyed everything. I would like to come again.
Evgeny Kolesnikov
29.06.2017
Positives
We really really enjoyed it. There are no cons. The medical staff were very friendly. It was very convenient for us that all the staff spoke Russian. We will recommend your Sanatorium.
Tatyana Mammadova
22.06.2017
Positives
Everything is great - location, food, staff, quality of procedures, I especially want to mention nurse Maria, always polite and friendly. On the plus side, there is a free sauna, jacuzzi and swimming pool.Negatives
We are southern people, we are used to drinking tea, but it could only be drunk in the dining room in the morning at breakfast. It is prohibited to use a boiler or electric kettle in the room. True, we were given a thermos, but this is not always convenient, the bartender is not always on site, he is sometimes busy, and we have to wait for the elevator. Most people served ice cream for dessert at lunch and dinner, but not everyone has a healthy throat, so I was left without dessert. It would be nice to have a hot water saturator on the floor or hot water with tea bags for lunch and dinner.
Цовинар Андреасян
21.06.2017
Positives
location mineral spring on the 1st floor swimming poolNegatives
netttu
Кругляк Василий
11.06.2017
Positives
We really enjoyed! Everything was very good!Negatives
There were no cons
Вячеслав Уржумцев
29.05.2017
Negatives
After taking min. baths it is necessary to organize rest.
BATERGARAY ZULKARNAEV
23.05.2017
Positives
We liked everything. I got sick in the first week, blood pressure, temperature, etc. Doctor K. Matrosova prescribed treatment, prescribed medications, etc. procedures were rewritten for the remaining time. so I received the full range of treatment. It helps that mineral water is supplied directly to the hotel. Thank you.Negatives
Oddly enough, there is nothing to write in this section.
Olesia Miasnikova
11.05.2017
Positives
Large double room, accommodated with a child; upon request and complaint about the cold room, they quickly provided a heater, so we were comfortable. Bed linen is changed every 3 days. The staff is very helpful and friendly. Wonderful medical staff.Negatives
- There are no kettles in the rooms, we have never encountered this before. There was always a cooler with cold and hot water freely available on the floors where we stayed. This hotel does not provide this, which is annoying when staying for at least 2 weeks with a child. - During cleaning, they don’t wipe off the dust at all, a layer as big as a finger - During treatment procedures, you lie down on the same towel, or you come with your own. One-time is not provided
Irina Videlets
25.04.2017
Positives
Good treatment and food, friendly staff. Special thanks to Sanatoriums for prompt and efficient workNegatives
It is optimal to choose 2 meals a day (breakfast, dinner) There is no drinking water at dinner, which is inconvenient, since many people need to take medications in the evening, which should be washed down with plain water, not mineral water
Emili Schäffer
23.04.2017
Positives
We were there with a group in April 2017 and were happy with almost everything. Staff and all employees were friendly. Food was ok, dessert could have been a bit more to choose from, it was just a selection. If the price is right we will come back in 2018. Otherwise, many thanks to all employees.Negatives
The only disadvantage is that you only get 2 massages for the whole week, if you want more you have to buy it. Treatment rooms were always clean, only in the room the cleaning ladies weren't so diligent, they only cleaned as needed, but you could still relax there. Despite my minus points, I recommend booking there.
Наталья Фоминых
22.04.2017
Positives
I liked everything very much: the location of the hotel, the accommodation, the staff, the cuisine and most importantly the treatment.Negatives
Only the weather!, which does not depend on the sanatorium. And everything is just wonderful
Alexander Welsch
09.04.2017
Positives
We were at the spa treatment from 03/26/2017 to 04/08/2017, and we really liked everything: Nice Rooms, excellent Food, good Treatments, very helpful Staff, there are places to go for a walk. In general, we really liked it. THANK YOU!!!
Emilia Fröhlich
05.03.2017
Positives
Central location of the hotel. The rooms are large. Good selection of food. High level staff.
Juri Bernhardt
26.02.2017
Positives
The staff is attentive. They answer all questions and respond immediately. The food is tasty and satisfying. Thanks to the cook and service staff at the restaurant.Negatives
I didn't like the maids' work. Dust is rarely wiped off. There is dust everywhere on the paintings, telephone, lamps. The cleaning is careless. They don't knock when they open the door for cleaning. This concerns a maid who is short and dark-haired. Cleaned on the 5th floor.
Ирина Мягкова
25.02.2017
Positives
The medical staff is professional and attentive. Thanks everyone.Negatives
The second time in this hotel was in 2015, the food has changed a lot for the worse. Everything was very salty, some dishes were uneatable.
LARISA NOVIKOVA
20.02.2017
Negatives
A HOTEL YOU DON'T WANT TO RETURN TO We stayed from 15.01 to 29.01. 2017 at the Cristal Palace Hotel in Marianske Lazne. This is not my first stay at this resort, but my first at this hotel. I settled on this hotel for two reasons: the hotel has mineral water and there are mineral baths, which is not available in every hotel. As for the rooms, they are of normal size, the bed is quite decent, but there is one caveat: the rooms on all floors ending in “01” and “15” are located next to the elevator, this is exactly what they checked us into, promising to move us the next day when the rooms become available . On Monday I contacted the manager named Ilona, she said that there were no available rooms. Tobacco smoke in the bathroom and constant noise from the elevators forced us to contact the manager again. By this time, the entire fifth floor and the rooms on our floor had already been vacated, but the lady stubbornly insisted that there were no rooms available. When I caught her lying, she said that changing a room costs 15 euros, then the price dropped to 10. We moved to the 5th floor to a room far from the elevator, it became easier. By the way, the money for changing the number was not included in the bill, which suggests simply extortion. This is the first time I have encountered something like this in the 11 years that I have been receiving treatment at Marianske Lazne. Now a little more about the room. There are combined bathrooms, some are separate, there are no bidets, the ventilation is normal. No shampoo, conditioner or shower gel, only liquid soap. There is a hairdryer on the wall, low power, it takes about 10 minutes to dry your hair, you don’t have the patience to style it. By the middle of the second week it became difficult to move the restaurant. Breakfast is normal, like everywhere else in the Czech Republic, there is also oatmeal porridge every day, sometimes delicious. Lunch was on the menu, sometimes there was even delicious fish, the soup was often too salty, no one paid attention to the comments of the vacationers. Not everyone can eat over-salted and overcooked food every day. Sliced cucumbers, tomatoes and peppers from breakfast to lunch and dinner are turned into salad after adding mayonnaise. The apotheosis, I think, of culinary skill is a salad of diced beets, topped with mayonnaise and a few lettuce leaves, as well as canned corn. And separately about dessert for lunch: your choice of either ice cream or fruit - one green banana or two tangerines. Very dramatic. And to top it off, there is absolutely no management in the restaurant. A lot of people came, mostly German pensioners who like to sit and talk at the table. Therefore, if you want to find a place, then come 30 minutes before the restaurant opens, and you may not find a place, since tables are also reserved. Well, if you’re unlucky, then by 19.30 you can have dinner at a dirty table, with what’s left. Feeding people in two shifts is obviously not smart enough. Poor waiters rush around the hall, but there are too few of them, and there are too many vacationers. By the way, the waiters are very nice and friendly, despite the workload. My advice, don't take the lunches if you buy the package. For dinner you can find something else edible, and for lunch one dish that you ordered, sometimes the entire edible lunch or side dish, or canned corn. There are many restaurants in Lazne where you can eat for the same 10 euros. Now about treatment: you don’t have to wait for it. Doctors in such hotels do not treat anyone, they will prescribe you the procedures required by the package, and you can buy everything else for some money if you really want it. In this hotel the doctor exceeded all expectations. I've never seen anything like this here before. I even find it difficult to find words for her, I don’t want to be as rude as she is, so I’ll just say that she’s obviously not entirely adequate, but God will be her judge. The lady in the first cabin did a good massage, and for a hotel, one might say, it was good. The massage is done for min. oil, I advise you to take massage cream or at least olive oil. I found this out after the allergy started, which didn’t even last 3 weeks. The cute nurse at the mineral baths at least smiles. I even saw her cleaning the bath! Disposable materials are obviously not accepted here; everyone who comes during the day lies on the same towel on the pillow during procedures. Lay out my towel. I really love this wonderful city, I enjoy communicating with the wonderful people who live and work here. It’s unpleasant to say goodbye to a city in which I spent so much time and improved my health. Therefore, I would like to advise everyone who comes here to drink water, take baths, breathe air, admire nature and architecture - this is the healing factor, this is what heals.
Nelli Git
11.02.2017
Positives
I really liked it, I was at the Cristal Polace hotel on 15.1.17.-28.1.17 and the procedures and service, but I didn’t get it all the way, I got very ill, I had a high bronchial temperature, probably because we drank cold water, which we were prescribed procedures for only 1 week, the children came from Germany and me they took me away, so I also want to ask if I didn’t get it for a good reason, and I was in the Polyclinic where I had X-rays and a blood lab, will the hotel give me back the money for the bus back, I didn’t use it and I didn’t get it for 3 days until the end, with respect, Nelly Git
Ravil Usipov
07.02.2017
Positives
Prompt response from staff when current issues arise
Маргарита Cмирнова
05.02.2017