references
Marina Shintar
21.01.2018
Positives
Everything went well:)
Answer from OREA Spa Hotel Cristal
Большое спасибо за Ваш отзыв, мы рады что Вам понравилось у нас и надеемся, что Вы приедете опять в наш отель С ув. Ilona Vinklerová, sales manager
Татьяна Поплавская
15.01.2018
Positives
Mostly very attentive and professional staff. I would especially like to mention the excellent massage therapist Sergei - he simply works wonders! It’s great that there are springs in the hotel itself - it’s very convenient, especially in bad weather :-))Negatives
Simply DISGUSTING food: the food is completely monotonous, a very small selection of vegetables and salads, pork is very fatty, the fish is the cheapest (tilapia or cod). And the food is simply tasteless!!! The cook needs to be changed! This is the only reason why I cannot recommend this hotel to others. And I’ll think about whether it’s worth coming back here - despite the excellent treatment and the location of the hotel, and the availability of sources directly in the hotel.Answer from OREA Spa Hotel Cristal
Уважаемая Татьяна Поплавская , благодарю Вас за Ваш отзыв. Ваши комментарии по поводу питания будут рассмотрены с шеф-поваром С ув.Ilona Vinklerová, sales manager
Sergey Cherepenkov
10.01.2018
Positives
We rested at the hotel from 12/26/17 to 01/09/18. I liked the location - the windows overlooked the lower park. Nice and quiet. It takes 15-20 minutes to get to the main colonnade at a leisurely pace. And that’s good - I drank some water and took a walk, as the doctors recommend. In winter the weather is damp, but we enjoyed our walks. And in spring, summer and autumn, when the city is buried in greenery and flowers, a walk through the park to the water and back will be a pleasure! The rooms are quite comfortable and spacious. We were lucky with our neighbors - it was quiet. The procedures are normal, as in all hotels. Gas bags, gas injections and lymphatic drainage are in demand. During our stay there were a lot of Russians living in Germany. They specially go for these procedures again and again. All procedures are on time, everything is fast. Except for gas injections. You can wait in line for an hour. Nutrition. We just had breakfast at the hotel. Breakfast - oatmeal, eggs, scrambled eggs, fried bacon, sliced sausages and cheeses, vegetables, yoghurts. bread is different. Apples, pears, kiwi. The hotel has two springs - very convenient if it suits your illness. We went on excursions to Prague, Bamberg, Rothenburg ob der Tauber and Weiden. Bamberg and Rothenburg have excellent tour guides. A sea of impressions and delight! In Prague I came across a boring tour guide, it was hard and boring. Especially for children. But the city itself is beautiful. Weiden is a small town, people take people there for shopping. We went to Karlovy Vary by train ourselves. From the station 1.2 hours 5 euros there and back. We went on excursions from Trans Tour, owner Larisa, to Prague and Bamberg. To Rothenburg from another agency. , because I read that Larisa has a bad tour guide there too. We are satisfied with our stay in Marianske Lazne in general, including in this hotel, and we will come back here again.!!! Thank you very much to the website sanatoriums.com for your work!Negatives
Queues for gas injections. The masseuses lightly stroke everything. Everyone writes negatively about nutrition. In the hotel guest book we read a lot of indignation on this topic. Since we didn’t go for lunch and dinner, I can’t say anything from my own experience. Breakfast is monotonous, but quite tasty and satisfying. In the second week of our stay at the hotel, renovations began - they knocked down the tiles in the rooms not far from ours. They also began to dismantle the elevators. Noisy, uncomfortable. But since the hotel operates all year round, repairs need to be carried out at some point. Now the low season is starting, so the renovation has begun. Intellectually, I understand all this, but it’s not very pleasant when, from the very morning, tiles are knocked down behind the wall, drilled and dusted. On vacation I want to avoid this.Answer from OREA Spa Hotel Cristal
Уважаемый господин Cherepenkov, благодарю Вас за приятный отзыв. Наш отель был полностью занят в период когда Вы проживали у нас, потому были очереди на газовые уколы. Надеемся, что Вы приедете опять. В ув. Ilona Vinklerová, sales manager
wladimir roschko
03.01.2018
Positives
The food for the sanatorium is excellent, the New Year celebration was well organized, the whole team tried very hard, and all the vacationers liked it, everyone had fun. We were received by Dr. S. Bortnik, a man in his place, fully consistent with the position. The procedures were performed very efficiently, with skill, polite attitude to all patients. They speak fluent Russian and German, we didn’t notice that we don’t know Czech, it’s convenient! Sauna, swimming pool, small, but very clean. And most importantly, the Edward spring, wonderful water, really suited me. Thanks to everyone, we will go again.Negatives
It’s cool in the room/425/, in the restaurant, bar/near the windows/very cold. After dinner, in bad weather, there is absolutely no place for vacationers to socialize if you don’t want coffee, alcohol...
Galina Kudinova
01.01.2018
Positives
Dear beautiful city. We found ourselves in a winter fairy tale. Thanks to the nurses performing the procedures: they are very kind, responsive, and attentive. I booked the hotel using the website “sanatoriums.com” and liked it. Prices are lower than if you use other sites.Negatives
Cold. It’s cold in the restaurant, in the corridors, during procedures. There was no heating in our room either. A day later, the maid brought from another room, from which the guests had left, a 25cm by 25cm heater, from which warm air was blowing noisily. I was constantly cold, wore two sweaters, and sat in the room in a fur coat. Then it turned out that there were rooms with heating. There is no massage, although the masseuse immediately said that she has 18 certificates and 25 years of experience. But the worst thing is that she puts everyone on the same towel and wipes the oil off their backs with the same towel. We specifically watched. I went for three massages and stopped. One day the masseuse was absent, so the waitress did the massage. In the evening there are not enough seats in the restaurant for everyone. Dinner starts at 17:30 and ends at 20:00. To find a seat, as restaurant employees teach, you need to arrive a little earlier, and as soon as the restaurant doors open, the crowd begins. The waitress, who is also a masseuse, watches this with a grin and pushes the bartender with her elbow. Vacationers are mainly from Germany, order beer for dinner and stay in the restaurant until it closes. Yes, people came to relax, they brought money, from this money this waitress - masseuse earns wages! Even if you find a place somewhere at 19-15, 19-30, there is no food anymore.Answer from OREA Spa Hotel Cristal
Уважаемая Galina Kudinova , благодарю Вас за Ваш отзыв. Мы сожалеем, что вы не высказали комментарии прямо в отеле. Новое полотенце используется всегда, ни когда не укладывает на одно и то же полотенце всех. Потому что отель был полностью занят, было надо ждать на освобождение некоторых мест в ресторане. В марте планируем реконструкцию ресторана и надеемся, что услуги будут у ужина лучше. С ув. Ilona Vinklerová, sales manager
Tatiana Dybo
25.12.2017
Positives
I really liked that there was a swimming pool and sauna for freeNegatives
No.
Sergey Chirkov
14.12.2017
Positives
Nice hotel, attentive staff, wonderful food. I would like to note the work of massage therapist Sergei and head nurse Renata.Negatives
The doctor's appointment was formal; there was no medical examination at all. The doctor didn’t even measure my blood pressure. Everything was limited to filling out a questionnaire. Every year we vacation at this resort and this is the first time we encounter such an attitude.Answer from OREA Spa Hotel Cristal
Уважаемый Sergey, Спасибо за Ваш отзыв, отношение врача будем решить и надеемся, что это улучшиться. С уважением Ilona Vinklerová Sales Manager CRISTAL PALACE a.s. Hotel Cristal Palace a Hotel San Remo
Евгения Сапова
09.12.2017
Positives
I liked the sanatorium. Nice, helpful staffNegatives
The disadvantage is the organization of dinner. If you don’t come to the start at 17.30, then you have to wait until 19.00 until the tables are free. And I wanted there to be more tables for 2-4 people, because... At dinner you want to chat, and not sit at a large table with strangers.Answer from OREA Spa Hotel Cristal
Уважаемая Евгения, спасибо за Ваш отзыв, потому что отель был полностью занят, было надо ждать на освобождение некоторых мест. В феврале планируем реконструкцию ресторана и надеемся, что услуги будут у ужина лучше. Приезжайте посмотреть следуюший год С уважением Ilona Vinklerová Sales Manager CRISTAL PALACE a.s. Hotel Cristal Palace a Hotel San Remo
Aleksei Sokolov
05.12.2017
Positives
The price corresponds to the quality and is realistic. Beautiful town, beautiful buildings, calm. Large selection of excursion programs. Overall the perception is positive. Can be recommended.Negatives
The medical base is becoming outdated and requires updating. In a sanatorium with a large number of older guests, there should be plain water. A weak massage, more like stroking. I asked harder - the lady said “no”. The main negative was the appointment with the head doctor: formally, in a hurry, no recommendations on the drinking course (drink whatever you want). Perhaps she has more important things to do than staying at the hotel.Answer from OREA Spa Hotel Cristal
Уважаемый господин Соколов, благодарю Вас за Ваш отзыв. Отношение врача будет рассмотрено. Мы сожалеем, что врач не уделял достаточного внимания Вам. Простая вода не стоит, потому что прямо в отеле минеральные источники на питьевой курс. Ilona Vinklerová, sales manager
Nikolay Malkin
05.12.2017
Positives
Nice hotel, good food, lots of fruit all the time, procedures have everything you need, but I would like to note who gives gas injections, if I'm not mistaken her name is Regina, since she does this I have never met in any sanatorium, by the way I was once 10 in different ones, very professional!!!Negatives
It can be noted that there were queues for gas injections, but this needs to be thought out by who makes the schedule. Overall I liked everything.Answer from OREA Spa Hotel Cristal
Уважаемый господин Малкин, благодарю Вас за приятный отзыв. Наш отель был полностью занят в периоде когда Вы проживали у нас, потому были тоже очереди на газовые уколы. Похвалу Ренате передаем. Надеемся, что приедете опять. Ilona Vinklerová, sales manager
Светлана Теплова-Моисей
03.12.2017
Positives
Marianske Lazne and the location of the hotel are just super! The advantage is that this sanatorium is very compact and you don’t have to run far for treatments! We left the hotel at 6:30 am and got a decent ration for breakfast! Work of sanatoriums. com excellent! From the reservation of the sanatorium! Before the transfer! Thank you everyone for the work done, we will come again!Negatives
The disadvantages are very minimal and unfortunately this is a human factor! And this has nothing to do with treatment! The rude attitude of the dark, tall waiter (guy), unfortunately or fortunately, they didn’t recognize him for 2 weeks of his stay and there was no desire! After one time it was not possible to tip for drinks ordered for dinner, in the future they received drinks when the food was eaten! And the point of ordering was to consume the drinks along with the meal! Small notes: the pool could be a little bigger, a cooler with regular drinking water would be nice! Otherwise everything is great! If only a blood test (clinical analysis) could be done on a mandatory basis, and not upon request!
Зоя Ахметова
12.11.2017
Positives
The main advantage is that the springs are located directly in the sanatorium, which is very convenient during the cold season. Responsive staff. Low prices for ordered drinks.Negatives
There is no such.
MURATBEK SHAKIRZHANOV
25.10.2017
Positives
The location of the Cristal Palas Hotel is excellent. Opposite a magnificent park. The hotel itself did not make the right impression on us. In the spring of this year we lived for 2 weeks at the Bohemia Hotel. That’s where we felt the style and comfort. One of the pleasant things about the Cristal Palas Hotel is the work of the maids. Daily cleaning and tact. I really liked the senior administrator of the medical department, Renata. Very friendly and patient. Thank you. I would also like to thank Sanatoriums.com for their work and V. Burya for their objectivity and efficiency.Negatives
The food leaves much to be desired. It was a bit monotonous and it gave the impression that there wasn’t enough for everyone. Perhaps that’s the only small negative.
Elsa Gaab
07.09.2017
Positives
good attitude of the staff, clean and comfortable rooms, varied foodNegatives
The doctor's attitude leaves much to be desired
Irma Novikov
15.07.2017
Positives
An unforgettable stay in which I really enjoyed everything. I would like to come again.
Evgeny Kolesnikov
29.06.2017
Positives
We really really enjoyed it. There are no cons. The medical staff were very friendly. It was very convenient for us that all the staff spoke Russian. We will recommend your Sanatorium.
Tatyana Mammadova
22.06.2017
Positives
Everything is great - location, food, staff, quality of procedures, I especially want to mention nurse Maria, always polite and friendly. On the plus side, there is a free sauna, jacuzzi and swimming pool.Negatives
We are southern people, we are used to drinking tea, but it could only be drunk in the dining room in the morning at breakfast. It is prohibited to use a boiler or electric kettle in the room. True, we were given a thermos, but this is not always convenient, the bartender is not always on site, he is sometimes busy, and we have to wait for the elevator. Most people served ice cream for dessert at lunch and dinner, but not everyone has a healthy throat, so I was left without dessert. It would be nice to have a hot water saturator on the floor or hot water with tea bags for lunch and dinner.
Цовинар Андреасян
21.06.2017
Positives
location mineral spring on the 1st floor swimming poolNegatives
netttu
Кругляк Василий
11.06.2017
Positives
We really enjoyed! Everything was very good!Negatives
There were no cons
Вячеслав Уржумцев
29.05.2017
Negatives
After taking min. baths it is necessary to organize rest.
BATERGARAY ZULKARNAEV
23.05.2017
Positives
We liked everything. I got sick in the first week, blood pressure, temperature, etc. Doctor K. Matrosova prescribed treatment, prescribed medications, etc. procedures were rewritten for the remaining time. so I received the full range of treatment. It helps that mineral water is supplied directly to the hotel. Thank you.Negatives
Oddly enough, there is nothing to write in this section.
Olesia Miasnikova
11.05.2017
Positives
Large double room, accommodated with a child; upon request and complaint about the cold room, they quickly provided a heater, so we were comfortable. Bed linen is changed every 3 days. The staff is very helpful and friendly. Wonderful medical staff.Negatives
- There are no kettles in the rooms, we have never encountered this before. There was always a cooler with cold and hot water freely available on the floors where we stayed. This hotel does not provide this, which is annoying when staying for at least 2 weeks with a child. - During cleaning, they don’t wipe off the dust at all, a layer as big as a finger - During treatment procedures, you lie down on the same towel, or you come with your own. One-time is not provided
Irina Videlets
25.04.2017
Positives
Good treatment and food, friendly staff. Special thanks to Sanatoriums for prompt and efficient workNegatives
It is optimal to choose 2 meals a day (breakfast, dinner) There is no drinking water at dinner, which is inconvenient, since many people need to take medications in the evening, which should be washed down with plain water, not mineral water
Emili Schäffer
23.04.2017
Positives
We were there with a group in April 2017 and were happy with almost everything. Staff and all employees were friendly. Food was ok, dessert could have been a bit more to choose from, it was just a selection. If the price is right we will come back in 2018. Otherwise, many thanks to all employees.Negatives
The only disadvantage is that you only get 2 massages for the whole week, if you want more you have to buy it. Treatment rooms were always clean, only in the room the cleaning ladies weren't so diligent, they only cleaned as needed, but you could still relax there. Despite my minus points, I recommend booking there.
Наталья Фоминых
22.04.2017
Positives
I liked everything very much: the location of the hotel, the accommodation, the staff, the cuisine and most importantly the treatment.Negatives
Only the weather!, which does not depend on the sanatorium. And everything is just wonderful
Alexander Welsch
09.04.2017
Positives
We were at the spa treatment from 03/26/2017 to 04/08/2017, and we really liked everything: Nice Rooms, excellent Food, good Treatments, very helpful Staff, there are places to go for a walk. In general, we really liked it. THANK YOU!!!
Emilia Fröhlich
05.03.2017
Positives
Central location of the hotel. The rooms are large. Good selection of food. High level staff.
Juri Bernhardt
26.02.2017
Positives
The staff is attentive. They answer all questions and respond immediately. The food is tasty and satisfying. Thanks to the cook and service staff at the restaurant.Negatives
I didn't like the maids' work. Dust is rarely wiped off. There is dust everywhere on the paintings, telephone, lamps. The cleaning is careless. They don't knock when they open the door for cleaning. This concerns a maid who is short and dark-haired. Cleaned on the 5th floor.
Ирина Мягкова
25.02.2017