references
VALENTIN KHASHPER
23.07.2018
Positives
I really liked it! Beautiful and bright hotel. Excellent staff, works efficiently. Magnificent nature.
Vasily Grischenko
10.07.2018
Positives
We liked the warm welcome and service.Negatives
Very low internet speed on the fourth floor.
БЕРТА БАБАЕВА
09.07.2018
Positives
I would like to note the work of head nurse Renata. Very professional and friendly sister. He always treats vacationers with a smile and understanding. I wish all the staff health and success everywhere and in everything. Thank you for a great vacation!Negatives
I would like the pool to be larger and it would not hurt to provide disposable glasses near the water sources
Marina Zolotov
09.07.2018
Positives
Feeling good after the procedures. Suitable water source.power mode.
Anatoli Busch
13.06.2018
Positives
We stayed for two weeks in June 2018, it was a pity to leave. Everything was very great, nice and unobtrusive. Very attentive and responsive staff, super treatment, super hotel, quiet, cozy and calm. We recommend CRYSTAL PALACE to everyone.....Negatives
No
Илья Гракович
05.06.2018
Positives
Possibility to use the pool from 07.00 to 21.00. Very friendly and helpful staff, especially the waitresses
Вячеслав Уржумцев
31.05.2018
Positives
We are resting for the second time. Everything is very good. Thank you honey. to the staff for their attitude, especially Renata and Maria. Good service in the restaurant. The room is clean.Answer from OREA Spa Hotel Cristal
Спасибо за Ваш отзыв, мы очень рады, что Вы были опять доволны в нашем отеле и надеемся что приедете и третий раз 😊 Ilona Vinklerová, sales manager
Mark Solomonovich
24.05.2018
Positives
The staff were excellent, especially the head nurse who truly cared about the patients. The procedures were thought out and organized very well. The food, the location of the hotel, the service, the work of the administration - it was all wonderful.Negatives
There is only one serious drawback - very soft mattresses, which is completely unacceptable in a sanatorium, where many patients suffer from back pain. Mattresses must be hard. They removed the mattress and slept on a bare frame - this is also uncomfortable.Answer from OREA Spa Hotel Cristal
Спасибо за Ваш отзыв пан Solomonovich, матрасы были недавно изменены за новые ортопедические. Mожно не устраивать всех, но в противном случае у нас нет претензий к матрасу. Ilona Vinklerová, sales manager
Irina Avdeeva
14.05.2018
Positives
We rested with my husband and little 4-year-old grandson in this hotel for two weeks. I liked everything very much. Very friendly staff. The treatment is well organized. The procedures could always be replaced if you didn’t like something. Head nurse Renata is a great professional, she helped with advice and in organizing procedures. The food is very good. There were always dietary dishes. Boiled meat, boiled potatoes. We found without any problems what our little grandson could eat. Some people write negative reviews about the food. This, of course, is everyone's business. There will always be those who say that the roll is half empty. And don’t forget, this is a spa hotel, and if you have something serious, you need to go to a sanatorium with a diet that has already been stated. We liked the atmosphere of the hotel and its friendliness. The location is great. Two parks are at your disposal. It's a 15-minute walk to the central springs. and at the same time you never tire of admiring the architecture and park ensemble. Very beautiful! I recommend both the city and the Crystal Palace Hotel.Negatives
NoAnswer from OREA Spa Hotel Cristal
Уважаемая Irina Avdeeva, благодарю Вас за приятный отзыв. Мы очень рады, что Вы были у нас довольны и надеемся, что приедете опять в наш отель Ilona Vinklerová, sales manager
Natalia Rokhina
01.05.2018
Positives
Wonderful holiday and treatment! I spent a long time choosing, looking for the possibility of the best selection of treatment specifically for us, in terms of quality and price. I am a doctor myself, so I analyzed the quality and effectiveness of mineral water and the scope of procedures. Liked everything! Wonderful hotel: I really liked room -325! The attitude of the staff is excellent: they warmed us northern city dwellers with their friendly attitude and warmth! We were on an excursion in Munich, arrived late, a dry dinner was waiting for us at the hotel: excellent! The food (we took breakfast and dinner) was all delicious and varied. It’s unusual to be seated at large, round tables, where large groups of Germans “hang out” at dinner, but we found our advantages, met many new people, it’s so interesting! Moreover, they communicated in sign language and in Russian, German, and English! These are such emotions! The procedures are very organized, from 7 in the morning, most of course I liked the mineral baths (the hotel has its own 2 springs!!!) and gas injections. My husband liked the massage, but it didn’t work out for me. Marianske Lazne is a piece of paradise (honestly!). There are many parks around, on hilly terrain, many paved routes, the nature is magical! Everything is blooming, smells and birdsong! We are delighted! The only question: what to do now without this magical water and this beauty?! We miss you already (we just arrived yesterday)! Thank you all very much: to your website for the organization, support and pricing policy: if you book directly the hotel and treatment, it turns out to be much more expensive (checked with the hotel)! Sincerely, your clients. St. Petersburg 2018.05.01Answer from OREA Spa Hotel Cristal
Уважаемая гoспожа Natalia Rokhina, Спасибо за Ваш отзыв и за милые слова по поводу отеля, лечения и питания. Мы передали Вашу похвалу сотрудникам. Mы будем рады, если наш отель будет выбран снова для вашего следующего пребывания
Sergey Matveev
30.04.2018
Positives
My wife and I are staying at this hotel for the second time and, in our opinion, the work of Maria Kozmonova (gas envelopes) deserves the best ratings, and many with whom I had the opportunity to communicate share the same opinion. I would also like to express my gratitude to Renata Invirova, whose professionalism in matters gas injections (and, obviously, in matters of medicine in general) corresponds to a high score.Answer from OREA Spa Hotel Cristal
Уважаемый Sergey Matveev, благодарю Вас за приятный отзыв. Мы очень рады, что Вы были у нас довольны и надеемся, что приедете опять. Похвалу балнео отделу передадим
Сергей Золотов
29.04.2018
Positives
Everything was up to standard. There is a desire to come back again.Negatives
No.
Ольга Анищенко
23.04.2018
Positives
The sanatorium is cozy and compact. The staff is very friendly both in the restaurant and at the reception. Cleaning was also unobtrusive. Towels were changed without restrictions. The medical staff is wonderful. The procedures are all at a good level. .The food is very good. Overall I liked everything. There are some small comments and suggestions, perhaps they can be considered, of course, except for the location. In the summer, this can hardly be considered a minus. Walking is mandatory when taking mineral water.Negatives
The location of the sanatorium is far from the sources. The weather was cold, so we didn’t enjoy our walks much. I was surprised that they didn’t do urine and blood tests. This was the first time. In the massage room (classical), they do not change the towel either on the sun lounger or on the hole near the sun lounger for the face, after the previous client. The question asked remained unanswered (the massage took place in cabin No. 3). The pool is very heavily chlorinated.Answer from OREA Spa Hotel Cristal
Уважаемая госпожа Ольга Анишенко, Спасибо за Ваш отзыв и информацию. Очень жаль, что Вы не вошли с нами в контакт. Всегда получают гости чистое полотенце - чистое полотенце используется всегда, ни когда не укладывают на одно и то же полотенце других гостей Основные анализы крови в цене у классического лечения (24 процедур в неделю), через sanatoriums возможно забронировать только релакс лечение, где 2 процедуры в день.
Alexander Weisel
08.04.2018
Positives
good job at the balneocenter. good breakfast. good location of the hotel.Negatives
bad lunches and dinners. the food is monotonous and not tasty. Many had stomach and intestinal problems.
Peter Kowis
08.04.2018
Positives
Many thanks to all the medical staff. Very friendly and always polite. Good location of the hotel.Negatives
The doctor's work leaves much to be desired. no recommendations regarding medicinal water. Not tasty food. Many people at the hotel, including us, had serious problems with their stomach and intestines......
Eduard Weisel
08.04.2018
Positives
hotel location. Responsive and polite medical staff. A large room.Negatives
Bad job of a male doctor. Absolutely no recommendations regarding procedures or medicinal water. The food is monotonous and often simply not tasty. Many people had gastrointestinal problems (some even had fever). Either from water or from food....No one except honey. The staff didn't ask how we liked it at the hotel. I didn't like the schedule of procedures. 4 days of pause is still too much. The answer was because of Easter. But this is not true... other people received the procedure
Elena Kolyu
05.03.2018
Positives
Many thanks to all the staff of the sanatorium! We vacationed at this resort and in this sanatorium for the first time. Everything is organized perfectly. The staff at the balneocenter are friendly, the schedule of procedures is optimal, taking into account my wishes. The big plus is that the sanatorium has two springs of its own. Special thanks to the chefs: everything is delicious and huge portions (+2 kg). The service staff did their job quickly, carefully and taking into account the fact that we either left the room or returned after the procedures. And another amazing moment: I left for the airport and forgot my money in the safe. The call from the sanatoriums representative (Evgeniy) took me by surprise while on the train. Before that, I didn’t even remember about the closed safe and the money left behind. The guys organized a whole operation to transfer the forgotten money to me. It was not possible to do this in Prague, so they transferred the money to me directly to Yekaterinburg with a client of this company. In any other case, I would have said goodbye to the forgotten money. Thank you all so much for your honesty, responsibility and customer care! We will definitely come againNegatives
NktAnswer from OREA Spa Hotel Cristal
Спасибо за Вашу оценку, мы очень рады, что Вам в нашем отеле понравилось и что для следующего отпуска выберите опять наш отель Ilona Vinklerová, sales manager
IURII BLOKHIN
20.02.2018
Negatives
The window in the room is located on the side of the road, poor sound insulation (noisy at night).
Emma Romanenko
19.02.2018
Positives
.Negatives
we were not warned that the hotel was undergoing renovations (change of elevators), we were placed in room 315, which is adjacent to the renovation. We suffered for two days. While in this room, they overpowered us with great difficulty. Referring to the lack of free rooms. Only when we ourselves found a free room It was with great difficulty that we were moved into this room; we had to be very nervous!!!
Helena Wolf
18.02.2018
Positives
Spa doctor with very good specialist knowledge. She gives useful tips.Negatives
The hotel is right on the street, which is quite loud early in the morning. I woke up very early because of it. The hotel is being renovated. It is also loud in the hotel.
Галина Гурецкая
06.02.2018
Positives
Good food. Friendly staff. Good location. Drinking water in the hotel. It’s very convenient in winter, you don’t have to leave the hotel.Negatives
A big minus for the hotel, and especially Sanatoriums.com. Immediately after the New Year, the hotel began renovating the elevator. Cutting with all the harmful emissions, noise, dust, the entire hall was curtained with polyethylene. We were not informed about this. The view, of course, is unsightly. I did not want to stay in this hotel. It was only because of my husband that I didn’t change it and spoil my vacation. We were fed in the same restaurant. I didn't like the very large tables in the restaurant. It's hard to find a place for a quiet dinner together. There were few visitors at lunchtime. It is necessary to monitor the quality of procedures. Especially for the quality of mineral baths. The first time they poured me rusty water that was not mineral at all. However, later, after my requests, they gave me an additional normal procedure. The linen in the room is bad, the pillows should have been changed to normal ones a long time ago. Just lumps of something! Hard mattresses As I read about this hotel, 50/50 good and bad... The hotel does not deserve a full 4 stars.Answer from OREA Spa Hotel Cristal
Спасибо за Ваш отзыв, лифты нужно было сделать и когда приедете следующий раз, уже будут лифты новые. В минеральную ванну течет только минеральная вода, количество пузырьков зависит от погоды, это не была обычная вода, это технически не возможно.
Tatiana Privalova
05.02.2018
Positives
Pleasant, helpful staff. Wide variety of procedures. A big plus is the presence of two springs in the hotel itself.Negatives
No consAnswer from OREA Spa Hotel Cristal
Уважаемая Tatiana Privalova , благодарю Вас за приятный отзыв. Мы очень рады, что Вы были у нас довольны и надеемся, что приедете опять. Ilona Vinklerová, sales manager
Yulia Mokhonko
27.01.2018
Positives
Very good hotel. Any problems can be resolved at the reception quite quickly. The food is good, the room is decent. The treatment is good. Head nurse Caroline is a professional of the highest category, and is always friendly and smiling.Negatives
Everything is very good, except for the renovation of the glass elevator and rooms on the 3rd floor. Everyone uses the two spare elevators. We breathed dust. The elevator repair will last at least another month and a half. If we had known about this, we would have chosen another hotel. The Czech girl at the wellness center reception is not at all friendly. She didn’t want to devote enough time to my husband and I so that the procedures did not coincide in time (we have a child). As a result, the child went to the balneocenter with us, and this was not the best pastime for him and the other patients. The sauna is open from 16:00, we love it in the morning.Answer from OREA Spa Hotel Cristal
Уважаемая Yulia Mokhonko, благодарю Вас за Ваш отзыв. Процедуры не было возможно изменить, потому что отель был полностью занят. Сауна работает с 16 часов каждый день Ilona Vinklerová, sales manager
Marina Shintar
21.01.2018
Positives
Everything went well:)Answer from OREA Spa Hotel Cristal
Большое спасибо за Ваш отзыв, мы рады что Вам понравилось у нас и надеемся, что Вы приедете опять в наш отель С ув. Ilona Vinklerová, sales manager
Татьяна Поплавская
15.01.2018
Positives
Mostly very attentive and professional staff. I would especially like to mention the excellent massage therapist Sergei - he simply works wonders! It’s great that there are springs in the hotel itself - it’s very convenient, especially in bad weather :-))Negatives
Simply DISGUSTING food: the food is completely monotonous, a very small selection of vegetables and salads, pork is very fatty, the fish is the cheapest (tilapia or cod). And the food is simply tasteless!!! The cook needs to be changed! This is the only reason why I cannot recommend this hotel to others. And I’ll think about whether it’s worth coming back here - despite the excellent treatment and the location of the hotel, and the availability of sources directly in the hotel.Answer from OREA Spa Hotel Cristal
Уважаемая Татьяна Поплавская , благодарю Вас за Ваш отзыв. Ваши комментарии по поводу питания будут рассмотрены с шеф-поваром С ув.Ilona Vinklerová, sales manager
Sergey Cherepenkov
10.01.2018
Positives
We rested at the hotel from 12/26/17 to 01/09/18. I liked the location - the windows overlooked the lower park. Nice and quiet. It takes 15-20 minutes to get to the main colonnade at a leisurely pace. And that’s good - I drank some water and took a walk, as the doctors recommend. In winter the weather is damp, but we enjoyed our walks. And in spring, summer and autumn, when the city is buried in greenery and flowers, a walk through the park to the water and back will be a pleasure! The rooms are quite comfortable and spacious. We were lucky with our neighbors - it was quiet. The procedures are normal, as in all hotels. Gas bags, gas injections and lymphatic drainage are in demand. During our stay there were a lot of Russians living in Germany. They specially go for these procedures again and again. All procedures are on time, everything is fast. Except for gas injections. You can wait in line for an hour. Nutrition. We just had breakfast at the hotel. Breakfast - oatmeal, eggs, scrambled eggs, fried bacon, sliced sausages and cheeses, vegetables, yoghurts. bread is different. Apples, pears, kiwi. The hotel has two springs - very convenient if it suits your illness. We went on excursions to Prague, Bamberg, Rothenburg ob der Tauber and Weiden. Bamberg and Rothenburg have excellent tour guides. A sea of impressions and delight! In Prague I came across a boring tour guide, it was hard and boring. Especially for children. But the city itself is beautiful. Weiden is a small town, people take people there for shopping. We went to Karlovy Vary by train ourselves. From the station 1.2 hours 5 euros there and back. We went on excursions from Trans Tour, owner Larisa, to Prague and Bamberg. To Rothenburg from another agency. , because I read that Larisa has a bad tour guide there too. We are satisfied with our stay in Marianske Lazne in general, including in this hotel, and we will come back here again.!!! Thank you very much to the website sanatoriums.com for your work!Negatives
Queues for gas injections. The masseuses lightly stroke everything. Everyone writes negatively about nutrition. In the hotel guest book we read a lot of indignation on this topic. Since we didn’t go for lunch and dinner, I can’t say anything from my own experience. Breakfast is monotonous, but quite tasty and satisfying. In the second week of our stay at the hotel, renovations began - they knocked down the tiles in the rooms not far from ours. They also began to dismantle the elevators. Noisy, uncomfortable. But since the hotel operates all year round, repairs need to be carried out at some point. Now the low season is starting, so the renovation has begun. Intellectually, I understand all this, but it’s not very pleasant when, from the very morning, tiles are knocked down behind the wall, drilled and dusted. On vacation I want to avoid this.Answer from OREA Spa Hotel Cristal
Уважаемый господин Cherepenkov, благодарю Вас за приятный отзыв. Наш отель был полностью занят в период когда Вы проживали у нас, потому были очереди на газовые уколы. Надеемся, что Вы приедете опять. В ув. Ilona Vinklerová, sales manager
wladimir roschko
03.01.2018
Positives
The food for the sanatorium is excellent, the New Year celebration was well organized, the whole team tried very hard, and all the vacationers liked it, everyone had fun. We were received by Dr. S. Bortnik, a man in his place, fully consistent with the position. The procedures were performed very efficiently, with skill, polite attitude to all patients. They speak fluent Russian and German, we didn’t notice that we don’t know Czech, it’s convenient! Sauna, swimming pool, small, but very clean. And most importantly, the Edward spring, wonderful water, really suited me. Thanks to everyone, we will go again.Negatives
It’s cool in the room/425/, in the restaurant, bar/near the windows/very cold. After dinner, in bad weather, there is absolutely no place for vacationers to socialize if you don’t want coffee, alcohol...
Galina Kudinova
01.01.2018
Positives
Dear beautiful city. We found ourselves in a winter fairy tale. Thanks to the nurses performing the procedures: they are very kind, responsive, and attentive. I booked the hotel using the website “sanatoriums.com” and liked it. Prices are lower than if you use other sites.Negatives
Cold. It’s cold in the restaurant, in the corridors, during procedures. There was no heating in our room either. A day later, the maid brought from another room, from which the guests had left, a 25cm by 25cm heater, from which warm air was blowing noisily. I was constantly cold, wore two sweaters, and sat in the room in a fur coat. Then it turned out that there were rooms with heating. There is no massage, although the masseuse immediately said that she has 18 certificates and 25 years of experience. But the worst thing is that she puts everyone on the same towel and wipes the oil off their backs with the same towel. We specifically watched. I went for three massages and stopped. One day the masseuse was absent, so the waitress did the massage. In the evening there are not enough seats in the restaurant for everyone. Dinner starts at 17:30 and ends at 20:00. To find a seat, as restaurant employees teach, you need to arrive a little earlier, and as soon as the restaurant doors open, the crowd begins. The waitress, who is also a masseuse, watches this with a grin and pushes the bartender with her elbow. Vacationers are mainly from Germany, order beer for dinner and stay in the restaurant until it closes. Yes, people came to relax, they brought money, from this money this waitress - masseuse earns wages! Even if you find a place somewhere at 19-15, 19-30, there is no food anymore.Answer from OREA Spa Hotel Cristal
Уважаемая Galina Kudinova , благодарю Вас за Ваш отзыв. Мы сожалеем, что вы не высказали комментарии прямо в отеле. Новое полотенце используется всегда, ни когда не укладывает на одно и то же полотенце всех. Потому что отель был полностью занят, было надо ждать на освобождение некоторых мест в ресторане. В марте планируем реконструкцию ресторана и надеемся, что услуги будут у ужина лучше. С ув. Ilona Vinklerová, sales manager