references
Positives
Great room, very clean, room service very good. Restaurant service very accommodating, friendly and good, very quick.Negatives
The treatments are e.g. T. Mass processing. The doctor does not even deal with the individual complaints and prescribes treatments for typical patient problems, back and knees. I had nothing on my knee... the therapist changed it accordingly. No ventilation or air purification in the spa department. The sauna is a bit small for the size of the hotel
Answer from OREA Spa Hotel Palace Zvon
Guten Tag, Wir freuen uns über Ihre Bewertung des Hotels und der Dienstleistungen. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen grüßen Rezeption
Positives
Very good Hotel, wonderful staff, everything is within walking distance, procedures and service are at the same level.Answer from OREA Spa Hotel Palace Zvon
Здравствуйте, большое спасибо за отзыв о нашем отеле и мы с нетерпением ждем вашего следующего визита. С уважением, Ресепшн
Positives
Everyone had a great time and had a great time.Answer from OREA Spa Hotel Palace Zvon
Здравствуйте, большое спасибо за отзыв о нашем отеле и мы с нетерпением ждем вашего следующего визита. С уважением, Ресепшн
Positives
Everything was good, the price corresponds to the services.Answer from OREA Spa Hotel Palace Zvon
Здравствуйте, большое спасибо за отзыв о нашем отеле и мы с нетерпением ждем вашего следующего визита. С уважением, Ресепшн
Positives
Recommend 👍Answer from OREA Spa Hotel Palace Zvon
Guten Tag Frau Svetlana, Vielen Dank für Ihre Bewertung. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen grüßen Rezeption
Positives
Good location, near the colonnade. There are many Russian-speaking staff at the hotel. Very polite and friendly staff.Negatives
Disrespectful attitude of the hotel management towards hotel guests. Breakfast and dinner are well organized and there is a good choice of dishes to suit all tastes, but lunch was offered in the restaurant of another hotel. There was no way to order food for the next day, and when we came for lunch, we were offered to choose one dish out of two, and sometimes one of the dishes was obviously unacceptable - for example, shells with clams. Meat dishes were served cold, side dishes were also without choice 2. The administration unilaterally changed the check-out time from the hotel. The booking agreement clearly stated the time was 12 o'clock. and at the reception they demand to vacate the room at 11 o'clock. This is dishonest.Answer from OREA Spa Hotel Palace Zvon
Здравствуйте, большое спасибо за отзыв о нашем отеле и мы с нетерпением ждем вашего следующего визита. С уважением, Ресепшн
Positives
A wonderful hotel, many paths for walking, a beautiful coniferous forest. Everyone is very happy.Answer from OREA Spa Hotel Palace Zvon
Здравствуйте, большое спасибо за отзыв о нашем отеле и мы с нетерпением ждем вашего следующего визита. С уважением, Ресепшн
Positives
Service people, including the cleaning staff, acted quickly upon request. Big praiseNegatives
Parking is a big disadvantage if you arrive with your own carAnswer from OREA Spa Hotel Palace Zvon
Sehr geehrter Herr Schultz, vielen Dank für die Bewertung unseres Hotels. Leider befindet sich unser Hotel direkt im Stadtzentrum, wo das Parken lange Zeit verboten ist. Mit freundlichen Grüssen Petr Horký, Front Office Manager
Positives
The only positive thing I can say is the excursion to Prague. I was very impressed by the amazing tour guide Alena. Thank you very much!!!Negatives
I was put in a smoky room, the doctor ordered me to drink water from a source, which had indications and contraindications not to drink in case of hypertension on the wall (I take pills for hypertension, which I indicated in my questionnaire). When I told him about this and asked from which source I should drink, he rudely cut me off, saying, if you don’t want to, don’t drink. He practically kicked me out the door without giving me any advice. They didn’t give me a packed lunch for the excursion either... they don’t do it. Well, the icing on the cake was that I was asked to pay for unordered drinks at dinners. I, of course, didn’t pay, but all this left an unpleasant aftertaste. In general, the hotel Zing and Palace is not for me. Don't set foot there again.Answer from OREA Spa Hotel Palace Zvon
Дорогая миссис Хельго, Спасибо за ваш отзыв. С уважением Petr Horký, Front Office Manager
Negatives
The hotel was overcrowded due to the danger of coronavirus. The staff worked without masks. The ventilation in the hotel was poor and there was a constant smell of fried fish and fried cutlets on the upper floors. The restaurant is small in size, but vacationers from Palace Zvon came there for breakfast and lunch. Given the risk of infection, this was unacceptable, since all the tables were always occupied. I very much regret that I did not host the Bohemia Hotel this year. I stayed there twice and had the best impressions.Answer from OREA Spa Hotel Palace Zvon
Уважаемая госпожа Валентино, спасибо за ваш отзыв. Будем рады видеть вас в следующий раз снова в отеле Богемия. С уважением Petr Horký, Front Office Manager
Positives
The room was very good, the reception friendly and helpful. The applications and the staff in the medical area were completely fine. We will be back.Negatives
The waitresses were overwhelmed and sometimes unfriendly. Sometimes they didn't even pay attention to the guests.Answer from OREA Spa Hotel Palace Zvon
Sehr geehrte Frau Brückner, wir freuen uns sehr über die Bewertung und freuen uns auf Ihren nächsten Besuch in unserem Hotel. Mit freundlichen Grüßen Petr Horký, Front Office Manager
Positives
Very happy with everything and everyone.Answer from OREA Spa Hotel Palace Zvon
Sehr geehrte Frau Dieva, Vielen Dank für Ihre positive Bewertung der Hotelleistungen. Wir freuen uns über Ihre Meinung, auch weil Sie noch nicht zum ersten Mal im Palace Zvon waren. Wir werden unser Bestes tun, um Sie und Ihren Partner glücklich zu machen, wiederzukommen. Mit freundlichen Grüßen Petr Horký, Deputy Front Office Manager
Positives
Excellent hotel. Positive and responsive staff. All our requests and wishes were fulfilled without problems. Special thanks to the medical staff for their support and assistance. We will definitely return to this hotel again.Negatives
The smell of food on the floors and in the hotel reception.Answer from OREA Spa Hotel Palace Zvon
Уважаемый господин Роп, мы благодарны за позитивный отзыв о нашем отеле. Медицинскому персоналу передали Вашу особую благодарность, ответная благодарность Вам. Очень надеемсйя увидеть Вас с супругой среди гостей нашего отеля и неоднократно. Замечание относительно проблем с центральной вентиляцией передана руководителю технической службы отеля. С уважением Petr Horký, Deputy Front Office Manager
Positives
We rested for 12 days at the end of January with a child. Very pleased! The work of the hotel staff and sanatorium.com is excellent! We met at the airport and quickly accommodated. The food is varied, in sufficient quantity: several types of hot food, always fresh vegetables and herbs. A nice bonus is delicious coffee from the barista for breakfast. The hotel staff and medical staff are always friendly, thank you.Answer from OREA Spa Hotel Palace Zvon
Уважаемый гость, Большое спасибо за отличный рейтинг нашего отеля. Ваш отзыв является доказательством того, что мы хорошо выполняем свою работу и движемся в правильном направлении. Искренне ваш Petr Horký, Deputy Front Office Manager
Positives
Wellness center including a swimming pool and several saunas. A nice bonus is that it's all free.Negatives
The hotel is undergoing renovations. Therefore, the movements of those living in the Zvon building are somewhat difficult.Answer from OREA Spa Hotel Palace Zvon
Здравствуйте, миссис Ирено, Мы очень рады, что вы нашли время, чтобы оценить наш отель. Мы рады, что вам понравился наш отель, и мы с нетерпением ждем вашего следующего визита в Orea Hotel Palace Zvon. С наилучшими пожеланиями Petr Horký, Deputy Front Office Manager
Positives
Very good spa hotel. The deluxe room is large, comfortable, with a balcony and a beautiful view. The staff is very friendly: both at the reception and in the treatment department. The food is good and varied. Pies for breakfast are delicious!!! The location is very central and the hotel itself is very beautiful in appearance! Price-quality (out of season) very goodNegatives
Not very comfortable pillowsAnswer from OREA Spa Hotel Palace Zvon
Уважаемая Olesia Kiseleva, спасибо Вам большое за посещение нашего отеля. Мы рады Вашей положительной оценке пребывания и рады слышать, что Вы были довольны у нас. Мы хотели бы заверить Вас, что Ваше удовлетворение является нашей приоритетной задачей, и все сотрудники OREA HOTELS & RESORTS постоянно работают над собой, чтобы предоставить гостям наилучший сервис. Мы с нетерпением ждем следующей встречи с Вами в каком-нибудь другом из наших отелей или курортов. С уважением, Ludmila Klukavá, Spa & Wellness Manager
Positives
The only plus is the location of the hotelNegatives
We were not informed that the hotel was undergoing renovations, to visit the restaurant (I would rename it the dining room) we had to go down to the basement on the elevator, then walk a decent distance to the next elevator, go up to the 0th floor. The restaurant (dining room) is a separate epic: the staff is not trained, the food was tasteless, the pancakes were undercooked or burnt, the pancakes were raw inside, the food was not salted or over-salted. Not when the food was not delivered on time (buffet). The last thing that finished us off was that on the day of departure the elevator broke down, at the reception they told us that it was not their fault and everyone is to blame, that is, the vacationers had to drag their suitcases up the steps themselves. This was fitness for last (I hope we don’t get an additional bill for it). Arriving home, instead of relaxing, we treated my husband’s torn back. By the way, a massage instead of the prescribed 20-15 minutes. Examination the doctor didn’t have one as such, he didn’t even measure the pressure, although if you want to be examined by a doctor, come in a gown, they came, but there was no examination. The condition of the gowns is catastrophic. We have no hope of compensation for a ruined vacation, but if this happens, we will be pleasantly surprised and very grateful. Anna, Walter, Paulina Roth.Answer from OREA Spa Hotel Palace Zvon
Дорогая Anna Roth, спасибо за ваш отзыв. Сожалею, что вы не остались довольны пребыванием в нашем отеле. В эти дни идет реконструкция стойки регистрации отеля, вместо этого у нас есть еще одна рецепция. Другие части отеля работают нормально. Наш отель предлагает традиционную чешскую кухню с использованием свежих местных продуктов, я сожалею, что вы не остались довольны. Прошу прощения за проблему с лифтом, к сожалению пришлось ждать сервисной компании со специальным устройством. С уважением, František Cozma, Operation Manager
Positives
the staff tried very hardNegatives
Unfortunately, we were not informed beforehand that renovation work was taking place in the hotel and therefore significant restrictions, detours, closed cafe, no lobby, no bar, etc. were available. The 45-minute power outage resulted in further restrictions. The staff did their best, but the crisis management was a disaster (wait for 30 minutes in a bathrobe in front of the reception and no one has a plan!!!)Answer from OREA Spa Hotel Palace Zvon
Sehr geehrter Herr Matthias Voigt, vielen Dank für Ihre Bewertung. Ich bedauere, dass Sie vor Ihrer Ankunft keine Informationen über die Rekonstruktion der Rezeption erhalten haben. Es tut mir leid, dass es während Ihres Aufenthalts unangenehm war. Problem mit Elektrizität wurde durch Sturm Sabine gemacht, das gleiche Problem war leider in der ganzen Stadt Mariánské Lázně und vielen anderen Städten in Frankreich, Deutschland und Tschechien. Wir haben unser Bestes gegeben und es war wirklich hart für alle. Ich freue mich, dass Sie unsere Arbeit geschätzt haben. Ich hoffe, dass bei Ihrem nächsten Aufenthalt alles in Ordnung sein wird. Freundliche Grüße, Jan Šimkanin, Front Office Manager
Positives
It was our first stay in Marienbad, we felt very comfortable. Right at the reception we were greeted in a very friendly manner in German and it was possible to extend our stay. The hotel was clean, the food and in-house treatments were very good.Answer from OREA Spa Hotel Palace Zvon
Sehr geehrte Frau Brigitte, wir bedanken Ihnen für Ihre nette Bewertung. Wir sind froh, dass es hat Ihnen bei uns gut gefallen. Wir freuen uns auf Ihre nächste Besuch. Mit freundlichen Grüssen Petr Horký, Deputy Front Office Manager
Positives
All liked it.Negatives
No.Answer from OREA Spa Hotel Palace Zvon
Уважаемая Ljubow Wagner, Благодарим Вас за отзыв и выбор нашего отеля. Мы искренне рады, что Вы остались довольны пребыванием у нас. Будем рады видеть Вас в числе постоянных гостей! С уважением, Jan Šimkanin, Front Office Manager
Positives
Great location. Very good medical base, attentive staff. The cooks cook delicious food.Negatives
The hotel did not warn about the renovation of the spa area. Every day the same breakfasts. While they are cooking in the restaurant, the smells throughout the hotel are not very pleasant. Need a hood in the kitchen. Teach the administrator to be polite to vacationers.Answer from OREA Spa Hotel Palace Zvon
Уважаемая госпожа Додица, благодарим Вас за отзыв о нашем отеле. Не столько похвала, сколько каждое замечание гостя важно для нас. Мы непременно постараемся устранить отмеченные Вами неблагоприятные факторы как технического так и коммуникативно-повденческого характера. Надеемся опять увидеть Вас среди гостей нашего отеля. С уважением Администрация отеля PalaceZvon
Positives
Great location, everything central. Very clean rooms. Very attentive room staff.Negatives
Food not for demanding guests. Parking outside the hotel complex.Answer from OREA Spa Hotel Palace Zvon
Sehr geehrte Frau Schmelzle, vielen Dank, dass Sie unser Hotel bewertet haben. Mit freundlichen Grüßen, Hotelmanagement
Positives
The hotel is located wonderfully, everything is close by on a flat road. Everything in the hotel was fine. The room is spacious, the bed has a good mattress, bed linen and towels are snow-white, all plumbing is in working order, there is a large hot heated towel rail. The room has an electric kettle, tea cups, 2 glasses and 2 wine glasses (this is not on the website). Bathrobes were changed at our request size. Everywhere is clean, they clean every day. All the staff are friendly, they understand Russian at the reception, there were no problems. Everything was fine in the restaurant too. You can eat as you wish, there is plenty to choose from. The treatment is organized clearly. If you know what procedures you need, you will get everything, but the number of desired procedures is limited, you can buy more, there is a price tag, first look, the prices are high. In general, I had a positive impression of the work of all the staff. I want to return to this hotel.Negatives
There was one moment of disappointment. When we arrived, we were informed that the pool and saunas were closed for repairs for the entire duration of our stay. My husband still managed to go and evaluate it in the evening. But in return we were offered a visit to the pool and sauna at a nearby hotel. Everything was worthy, the hotel is a higher level. Many thanks to the administration of our hotel, there is no trace of disappointment. We are very satisfied.Answer from OREA Spa Hotel Palace Zvon
Уважаемый гость, спасибо за оценку нашего отеля. С уважением, Менеджмент отеля
Positives
1. Friendly staff 2. Good food 3. Very nice room (suite) 4. Good food except for one dayNegatives
1. The television wasn't running on the day of arrival and was replaced within 2 hours. 2. The Senseo coffee machine was missing and was only provided on the third day. 3. One day the breakfast was not good. 4. The massage from a physiotherapist was "too weak", a physiotherapist did the massage really well.Answer from OREA Spa Hotel Palace Zvon
Sehr geehrte Frau Müller, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Petr Horký, Deputy Front Office Manager
Positives
Good treatments. Staff in spa were friendly and competent. Location of the hotel was very good.Negatives
A doctor's visit takes 2 minutes. Very old furniture, cupboard doors squeak and don't close. We didn't like the food either. The special porridge was very strange. The staff at the reception were unfriendly. There was always a strange smell from the kitchen downstairs.Answer from OREA Spa Hotel Palace Zvon
Sehr geehrte Frau Muratowa, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen, Petr Horký, Deputy Front Office Manager
Positives
The procedures are organized perfectly, the medical staff is above all praise (except for the doctor), thank you very much for this. I can rate the cleaning of the room only as excellent, they clean it even on weekends and holidays. the building is not new, so you shouldn’t pay attention to some of the shortcomings (such as the way the facing tiles are laid), we are not of royal blood. Everything at the reception is at the highest level, any wish is done immediately without any problems. The restaurant and kitchen are all wonderful, very clean, just perfect, the food is beautifully laid out, the tables are very well decorated, used dishes are removed instantly. The waitresses work great. The food is more or less varied, anyone can eat depending on their tastes. For example, in the morning I don’t drink tea or coffee except water, and I don’t eat sandwiches, in short, to my taste there were 2-3 types of sausages and a side dish. Yes, and fruits in the morning - kiwi, in the evening - pears, apples, plums. And of course, both in the evening and in the morning, various sweets, all kinds of spreads, cakes, etc. everything is very good. In the evening, drinks are paid, but no one imposes, if you want, then you order. The Internet works excellent, TV with a variety of channels, There are enough wardrobes and bedside tables, I also really liked the bed, they change it once a week, towels are optional, there is liquid soap in the bathroom, there is a refrigerator, a kettle, cups for tea, I don’t know about anyone, but I was glad that the room was not hot, 19-20 degrees, I think due to the ceilings they are probably closer to 4 meters. The location of the hotel is also good, close to the colonnade, and the building itself is very beautiful from the outside. The town is very nice, various buildings and mostly old architecture, clean, calm, large park area, many cafes, restaurants, you can pay in euros everywhere without any problems. Thank you sanatoriums for the website, it’s very convenient to order through it, after arrival, I booked again for 2 weeks, for summer time.Negatives
Of course, it’s a little problematic with toilets, but you can go to various hotels, some don’t allow it, but mostly no problem, paid toilets for 20 kopecks are also not a pity, but they are not often found. This of course does not apply to the Zvon Hotel. Of course, the hotel has a minus because of the doctor, a good deal with a questionnaire about problem areas, and this is not a hospital, the doctor does not need to know thoroughly about diseases, he only gives preventive procedures. This is understandable, but the doctor is allocated only 5 minutes. on the patient, and here in the hotel’s responses it is written, “our doctor is a specialist in spa treatment, he really knows his job well.” the thing is that the patients need to understand this too, and not only know him Colleagues. He is not a friendly person, according to the questionnaire, you could tell the patient that according to the package of procedures, I am prescribing (for example) a back massage 2 times a week, according to the package you are not allowed more, but I would recommend you a massage every day, which you can purchase in addition , and I also recommend to you this or that that is not included in this package, like you can, if you wish, buy more and so on for all points of the questionnaire, and it is advisable that this be written down in the procedure sheet, since as soon as you leave the office, that’s all You forget the names of the procedures. It’s also good that in the corridors on the tables there are folders with a list of paid procedures and their effects. Same with water, he said and that’s it, I left, well, the girl at the reception asked what kind of water I was prescribed, but figure out how to drink it yourself. It’s really a very good idea for the seminars (you can find out about the dates of them in the information center in the colonnade), which are held at the hotel Zvezda-Sergey, and definitely in another hotel Pavel Knara, there at least asked how to drink the water. I thank these doctors. Personally, I would like such an appointment with a doctor.Answer from OREA Spa Hotel Palace Zvon
Уважаемый Тюркан, Спасибо за оценку нашего отеля. Что касается медицинского обслуживания, мы сделали все возможное, чтобы вы остались довольны. С наилучшими пожеланиями, Petr Horký, Deputy Front Office Manager
Positives
1. Treatment and preventive procedures are well organized, the medical staff is sensitive and attentive. 2. The room is comfortable and clean, cleaned daily. 3. Organizational issues were resolved quickly and efficiently by the hotel staff.Negatives
1. Inconsistency between the hotel management and the party that organized the vacation is the issue of the resort fee. The booking stated that a resort fee was included in the price, but in fact we had to pay an additional fee. 2. The food is monotonous - the same composition of products for breakfast and dinner for 9 days. 3. The room constantly smells of food during the day.Answer from OREA Spa Hotel Palace Zvon
Уважаемый Михаил Фингарет, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. В связи с тем постоянно работаем с нашим персоналом с целью улучшить его услуги и предложить гостям высокий уровень сервиса. Сожалею, если оплата городского налога была для вас неожиданностью, но, к сожалению, с изменением законодательства наш гость должен платить этот налог отдельно от проживания. На нашем завтраке мы предлагаем различные варианты блюд - от соленого до сладкого, поэтому каждый может выбрать себе завтрак на каждый день. С приветом, František Cozma, Operation Manager
Positives
This is not the first time we have come to the hotel. Very good location of the hotel, in the very center of the city. Friendly staff both at the reception and in the treatment area.Negatives
NoAnswer from OREA Spa Hotel Palace Zvon
Уважаемый господин Aleksey Verkhovykh, спасибо за Ваш хороший отзыв о пребывании в нашем отеле. Мы рады, что вам понравилось ваше пребывание и у вас остались только приятные впечатления. Мы с нетерпением ждем Bашего следующего визита. Желаем Вам всего хорошего, Jan Šimkanin, Front Office Manager
Negatives
Very little space in restaurant during dinner. You always have to wait until places become availableAnswer from OREA Spa Hotel Palace Zvon
Sehr geehrte Frau Margariethe Sazepin, vielen Dank für Ihre Rückmeldung. Wir hoffen es hat Ihnen bei uns gefallen wir würden uns sehr freuen, Sie bald wieder als Gast in unserem Hause begrüßen zu dürfen. Mit freundlichen Grüßen, Ondřej Kazda, Hotel General Manager
Negatives
No consAnswer from OREA Spa Hotel Palace Zvon
Уважаемый Леонид, Благодарим Вас за отзыв и выбор нашего отеля. Мы искренне рады, что Вы остались довольны пребыванием у нас. Будем рады видеть Вас в числе постоянных гостей! С уважением, Jan Šimkanin, Front Office Manager