references
Positives
A centrally located hotel. The spa services are highly recommended (especially the gas injections). Friendly and well-trained staff in the wellness area (massage). The breakfast is sufficient but nothing special. Unfortunately, the food in the restaurant didn't taste particularly good. But we were still full. Conclusion - gladly again!Negatives
We had a deluxe room on the 1st floor. That was ok except for the shower cubicle (much too narrow!)
Answer from OREA Spa Hotel Palace Zvon
Vielen Dank für Ihre Bewertung. Hotelmanagement
Positives
This is the second time my wife and I have been to this Hotel, it’s not expensive. I already felt better when we were in Flore in April 1916, my right shoulder hurt a lot, now it doesn’t hurt. I wish everyone a Merry Christmas and a Happy New Year 2019Answer from OREA Spa Hotel Palace Zvon
Уважаемый Viktor Propp, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. С приветом, Lenka Fischerová, Operation Manager
Positives
Everything is very wonderful. The room was beautiful. Bath with hydromassage. We took our dog with us and the room had two rooms and it was optimal for us. The procedures are all very necessary. The staff are all friendly. We have already booked through your company 3 times and are convinced each time that the resort costs us much less than other vacationers. Thank you so much and see you next year.Answer from OREA Spa Hotel Palace Zvon
Дорогая Светлана! Большое спасибо за полезную и положительную обратную связь. Я очень рад, что вам у нас понравилось. Для нас будет честью, если вы снова приедете в наш отель. С наилучшими пожеланиями, Jan Šimkanin, Front Office Manager
Positives
Everything is very good.Negatives
Lunch is organized too early. It would be better from 12.00 to 14.00.Answer from OREA Spa Hotel Palace Zvon
Уважаемый Дмитрий Коваленко, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Время обеда в нашем отеле с 11:30 до 13:00, это обычное время обеда в нашей стране. C приветом, Lenka Fischerová,Operation Manager
Positives
Great location, everything is within walking distance. Wonderful walks through a beautiful coniferous forest, nearby is the Forest Spring and the Colonade, a singing fountain and a beautiful park.Answer from OREA Spa Hotel Palace Zvon
Дорогой Виктор Петров, спасибо вам большое за красивый отзыв! Я рад, что вы оценили наш отель, расположение и красоту нашего города. Наш город не большой, но с момента основания служит курортным городом. Вот почему у нас такие красивые парки и колоннады. С приветом, Jan Šimkanin, Front Office Manager
Positives
Hotel is centrally located near the collonade and drinking hall. Can be reached on foot in 6 minutes.Answer from OREA Spa Hotel Palace Zvon
Vielen Dank für Ihre Bewertung. Hotelmanagement
Positives
I really like Marianske Lazne, they somewhat resemble our North Caucasus, in particular the cities of Zheleznovodsk, Kislovodsk, etc., the mineral water is similar. There are many excursions around Europe and the Czech Republic. Everything is wonderful, we have been going since 2011. In 2019, we don’t know which hotel, maybe someone can recommend a 4*, not expensive, next to the colonnade, preferably with a swimming pool.Negatives
We rested with friends at the Palace Zvon hotel from 09/05 to 09/18/2018. The troubles started right away. There are four of us, we booked two rooms, wrote to the hotel and the tour operator asking for two rooms next to each other, but they managed to put us up in different buildings, and for 50 euros they would try very hard and put us up next to each other. We weren’t the only ones. We, of course, refused. There were problems and misunderstandings with procedures. We have been to this hotel before and really liked it. They changed our room without any problems and the attitude was friendly, although with a purely European smile. What happened this year is not clear, the hotel is unrecognizable. There are rumors that the new director is now in the hotel, then it is also not clear why the changes are for the worse. But residents of Germany and Israel love this hotel very much, but my observation showed that the staff’s attitude towards them is very loyal, maybe it seemed to me. They write a lot about food, but food in 4* hotels is almost the same, like a carbon copy throughout Europe, with a slight difference.Answer from OREA Spa Hotel Palace Zvon
Уважаемая Светлана Коптева, благодарим Вас за то, что Вы нашли время написать нам о появляющихся недостатках в Вашем недавном пребывании в нашем отеле. Даже и отрицательный отзыв помогает нам, так что можем узнать, на что обратить внимание в подготовке наших сотрудников. Сожалею, но если вы забронировали номер в Orea Spa Hotel Palace Zvon, вы забронировали номер категории, а не конкретную часть отеля. После большого количества ненужных требований по смене комнат и множества административных и технических проблем с этим изменением мы начали взимать плату за смену комнат. Надеюсь, вы понимаете, что с полным отелем не очень легко сменить номер по желанию гостя. Может быть, я новый человек в этом отеле, но я работаю в гостиничной отрасли много лет. Каждый отель меняется, и я стараюсь улучшить этот отель в соответствии с требованиями 21-го века. Мы предлагаем традиционную чешскую кухню в нашем отеле, которая похожа на немецкую кухню, но оригинальна с новыми идеями. Сожалею, если вы не оценили это. С наилучшими пожеланиями, Ondřej Kazda, Hotel General Manager
Positives
The sanatorium is very conveniently located. The rooms, restaurants, lobby are very beautiful. There is always a sufficient choice of dishes - buffet. The resort is very clean. The rooms have comfortable beds and armchairs. The medical department has good equipment and staff who do their jobs well.Negatives
The visit to the doctor is very short. The doctor sometimes speaks unkindly. If the treatment does not work, it is difficult for a doctor to correct it. The water in the pool is cold. And with the towel they give you, you can wipe your face and hands at most. It is impossible to get a second towel. The staff is not always polite.Answer from OREA Spa Hotel Palace Zvon
Уважаемый Alik Burstein, Благодарю вас за отзыв. Осмотр у врача имеет фиксированную длину. Врач специалист, но он только человек, не аппарат. Более теплая вода невозможна. С приветом, Ludmila Klukavá, Spa & Wellness Manager
Positives
I do not have anything good to tel you about the spa and hotel. The treatment in the spa were to helpful in any way helping my health or anyone elses. They could obły relax you.Negatives
The hotel should be rated obły with two stars**, no one to help you with the suicases when you arrive or when you leave. The room in the Zvon hotel are very poorly furnished, no place for you suitcase, i kept my suitcases on the floor, very inconvienent. I left my jacket behind and the staff did not want to return my jacket to me claiming they did not find it. Do not recommened this hotel to anyone.Answer from OREA Spa Hotel Palace Zvon
Dear Sarah, thank you for your feedback. I regret that you did not enjoy your stay in our hotel. We did our best to make your stay more pleasant. I personally helped your with your luggage when you arrived and leave the hotel, because porter is not necessary at 4* hotel. Our hotel rooms are equipped according hotels standards. I regret you lost jacket, but if we did not find it in hotel, it means, you had to leave it somewhere else. Usually if someone lost item, he does not know where he lost it. Best regards, Jan Šimkanin, Front Office Manager
Positives
We are sincerely grateful for your accommodation requests.Negatives
I am surprised by the refusal of medical staff to help the elderly when using baths.Answer from OREA Spa Hotel Palace Zvon
Добогой Михаил Вольфман, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы спа-отель, это значит, что мы не санаторий. Я сожалею, если некоторые из наших гостей испытывают проблемы с ванной во время процедуры, но наши сотрудники - только люди, и возможно, что у них недостаточно энергии, чтобы поднять гостя из ванной. Наши гости должны быть внимательны к их здоровью и здоровью других людей. С приветом, Ludmila Klukavá, Spa & Wellness Manager
Positives
Good morning! We really enjoyed our stay at the hotel and were satisfied with almost everything. We cannot say anything about the treatment, since we took half board without treatment. Thanks to the efficient operation of your website and the hotel staff. Sincerely, Natalya Rashkovan.Negatives
There are no downsides to staying at the resort.Answer from OREA Spa Hotel Palace Zvon
Уважаемый Avraham Rashkovan, cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом Ondřej Kazda, Hotel General Manager Elmar Mammadov 20.08.2018
Positives
First of all, I really liked the city of Marianske Lazne. A very good resort town for relaxation with very healthy mineral waters. The location of the resort is very good. I think the procedures were generally useful, especially the gas injections. In general the staff is ok. The lady who was in charge of the carbonic bath, as well as Veronica who was responsible for timing the procedures, worked very efficiently and they were very hospitable.Negatives
The doctor who saw me and other vacationers on the first day of arrival devoted only 3 minutes to each patient. And it is not clear on what basis he described procedures for patients. I think I lost 30 minutes while waiting for his appointment and then lost an additional 3 minutes while in his appointment. The reception staff is not very welcoming and not efficient. I think Peter, who works at the reception, can completely change his name to “Mr. But”, he did not say anything other than NO to any questions or requests and did not help the vacationers. Some staff in charge of procedures did not take their responsibilities very seriously. For example, a couple of times in Lavaterm I witnessed that after a vacationer, the sheet was not changed and the vacationer was lying on the wet sheet of the previous vacationer. In the sanatorium, blood tests are not taken from vacationers, and this also raises many questions. I hope all these shortcomings will be taken into account. In fact, Palace Zvon is 2 sanatoriums, Palace and Zvon, there is no reception in the Palace and the Zvon reception is responsible for both buildings. The pool is small. If these shortcomings are corrected, then this sanatorium can be considered very good.Answer from OREA Spa Hotel Palace Zvon
Уважаемый Elmar Mammadov, мы очень ценим, что Вы нашли время поделиться с нами своими впечатлениями от посещения нашего спа-отеля. Мы спа-отель, это значит, что мы не санаторий. Наш отель состоит из двух зданий с одним приемом, и спа-центр находится под обоими из них. Я сожалею, что вас не устраивает служение моего коллеги Петра, но если он сказал «нет» на ваш вопрос, это значит, что он прав. Я должен отклонить вашу записку о простыне в lavatherm - ваше утверждение невероятно и выглядит несправедливо. Мы соблюдаем гигиенические стандарты, и ваше утверждение противоречит им. Как я уже говорил, мы спа-отель, а не санаторий, поэтому мы не можем анализировать кровь. С приветом, Jan Šimkanin, Front Office Manager
Positives
Good location. Responsive staff. The procedures are carried out strictly on time and with high quality. I would especially like to mention Victor from the support group, he was very helpful!Negatives
It is impossible to change dinner for lunch. The food is good but at the same time. There is a small selection of salads. The pool is very small.Answer from OREA Spa Hotel Palace Zvon
Уважаемый cпасибо за полезную и положительую обратную связь. Отлично, что Вам понравилось пребывание в нашем спа-отеле. С приветом Lenka Fischerová, Operations Manager
Positives
One of the positive aspects is the distance of the hotel from the colonnade. And quite spacious rooms.Negatives
There are many more negative points! The food is disgusting, even diet food can be tasty. The food in this hotel is simply not edible. For lunch, even plain water is not included in the price. The assortment is poor. Everything is fresh and not tasty!!! The attending physician is not at all attentive to the patients. He answers everything dryly, quickly and automatically. Attention to the patient is simply minimal. (near the hotel I twisted my leg badly, the attending doctor didn’t even look, but quickly said that an x-ray should be done at the hospital). During the procedures, the medical staff is not friendly, treats patients with disdain, and the most IMPORTANT thing is that they do not help you get up after the procedures (for example, from a mineral bath). You can lie in the mineral bath until you get up (and if you are overweight, you can stay overnight(((. The hotel is far from worthy of 4 stars!!!! I DO NOT RECOMMEND THIS HOTEL for treatment and accommodation!Answer from OREA Spa Hotel Palace Zvon
Уважаемaя гocпoжa Bondartsova, спасибо за Ваш отзыв. К сожалению, я не могу согласиться с вашим заключением. Наша кухня делает традиционную чешскую кухню, и, возможно, это не по вашему вкусу. Наш врач - специалист по санаторно-курортному лечению, если у вас была какая-то авария, он был прав, это работа для другого врача в больнице. Наш врач не имеет специального оборудования для этого. Я сожалею, если у вас возникли проблемы с вставанием с ванной, но процедуры приурочены, а персонал проверяет всех гостей после зарезервированного времени. Не бойтесь, невозможно забыть нашего гостя при процедурах. С уважением Ludmila Klukavá, Spa & Wellness Manager
Positives
We rested from July 9 to July 23. The attitude of the medical staff was very good. The room was always cleaned on time.Negatives
The food at the hotel is monotonous and not tasty. We were very surprised that there was not even plain water for dinner. Everything had to be bought with your own money. I understand that beer costs money, but water and tea are too much. We booked a room in advance ,they gave us a room without consulting with us. We asked to change our room, but they demanded 50 euros from us. And for the key to the safe there was a 20 euro deposit. All this left an unpleasant aftertaste from staying at your hotel. We are very sorry, but we don’t have desire to visit your hotel again.Answer from OREA Spa Hotel Palace Zvon
Добрый день, господин Nurtdinov, благодарим вас за Ваш отзыв. Я прочитал его очень внимательно и принял к сведению. Напитки бесплатны только за завтраком, в Европе aбсолютно нормально оплачивать заказываемые напитки во время обеда или ужина. С приветом, Ondřej Kazda, Hotel General Manager
Negatives
Doctor's consultation 1 minute stay does not correspond to 4 stars.Answer from OREA Spa Hotel Palace Zvon
Уважаемaя гocпoжa Яроцкая, спасибо Вам большое за посещение нашего отеля. Наш врач - специалист по курортному лечению, он действительно хорошо знает свою работу. Я уверен, что медицинский осмотр длился более одной минуты. С уважением Ludmila Klukavá, Spa & Wellness Manager
Positives
As for the site "Sanaroiums.com", we have the best experience. We have been using the services of your site for the second year. Everything is clear and on time. Check-in at the hotel corresponded to our wishes. The room had a balcony overlooking the park. The food is generally okay, although a little monotonous. This year there was a free sauna. The transfer of the Sanatoriums site deserves the highest praise. This is the second year we’ve been using it and it’s always accurate and on time. This time the driver was Alexey. A very pleasant and polite young man, elegant, wearing an ironed white shirt. I wish the Sanatoriums website not to reduce the quality of service.Negatives
The biggest disadvantage was that the Palace Zvon hotel, unlike all other hotels, does not provide packed lunches (the so-called “tourist breakfast”) to those who go on excursions. This year we bought two two-day weekend excursions from travel agencies. We were away from the hotel for a total of 4 days. This is 8 breakfasts and 8 dinners (for two). When I contacted the reception, a girl named Natasha spent a long time explaining to us that it was entirely the Israelis’ fault that they came here in large numbers and still managed to have dinner at the hotel while receiving dry rations. Therefore, rations were cancelled. It was very unpleasant for us, as Israelis, to hear this. A manager named Ian confirmed that dry rations are not provided. This is Orea's policy. When asked about compensation, he looked at us strangely and said that he had never kicked us out of the hotel on any excursions. In fact, he may be right... But when all the excursionists on the bus had packages from hotels and only we found ourselves without breakfast, it was simply a shame that “Palace Zvon” turned out to be the most “poor” of all the hotels. And this breakfast included everything: a bottle of water, a bun, an apple and some other small things. Shame on the administration of the Palace Zvon Hotel that because of such a trifle the hotel is losing its status.Answer from OREA Spa Hotel Palace Zvon
Уважаемый господин Potashnik, я рад, что я могу ответить на ваш отзыв. Я должен признать, что на самом деле это не очень хороший обзор для нашего отеля. Наш отель предлагает 4* проживание, питание и спа-процедуры. Мы рады, что наши гости могут наслаждаться нашим прекрасным городом и отелем. В нашей сети отелей OREA мы просто не предлагаем сухой паёк, потому мы думаэм, что ето не сервис 4* отела. Я полагаю, что другой отель предоставляет эту услугу, но не мы. Когда гость сообщает нам, что он не был в нашем отеле, например, два дня, потому что он был в туре, и он просит компенсацию, мы действительно удивлены. Мы не можем понять, почему он требует компенсации. Он оставил гостиницу по своему усмотрению. Сервис для него, номер и еды был подготовлен. Я сожалею, если вы подумали, что мы хотим обмануть наших гостей, потому что мы только стараемся предложить лучший сервис для наших гостей. С наилучшими пожеланиями Jan Šimkanin, Front Office Manager
Positives
My husband and I vacationed in June 2018, we really liked everything. Polite staff, daily room cleaning, varied, delicious food. Great location. I recommendAnswer from OREA Spa Hotel Palace Zvon
Уважаемая Dna Libman,cпасибо за полезную и положительую обратную связь.Чудно, что Вам понравилось пребывание в нашем отеле. Мы надеемся, что скоро посетите нас снова. C нетерпением ждем следующей встречи с Вами. С приветом Jan Šimkanin, Front Office Manager
Positives
The hotel is located very conveniently, in the very center of the resort area, close, about 300 meters, to the main healing springs. The quality of medical care is very high. All staff speak Russian. All procedures are performed at exactly the appointed time. NO queues. An appointment with a doctor was received upon check-in at the hotel. The hotel staff - reception administrators, restaurant workers - speak Russian, are very friendly, and try to help in difficult situations.Negatives
Of the negative impressions, first of all, the quality of the cleaning in the rooms. The same towel (rag) wipes the tabletop and the water glasses on it. Changing bed linen once a week is NOT 4 stars! The menu in the restaurant is also not very diverse. The number of second courses is very limited. Fruits and desserts often run out long before closing. The breakfast diet includes only fried bacon and, at best, 2-3 types of sausages. This is also NOT 4 stars! However, the quality of all dishes is quite good.Answer from OREA Spa Hotel Palace Zvon
Уважаемый господин Данилин, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. Я сожалею, что вас не устраивало уборка и предлагать в ресторане. Предложение в ресторане соответствует строгим гостиничным стандартам и высоким качеством. Смена постельного белья соответствует стандарту для данной категории отеля, а также полотенца и другие аксессуары соответствуют стандартам отеля. С уважением, Jan Šimkanin, Front Office Manager
Positives
I read a lot of negative reviews about this hotel but it wasn't like that. The staff was friendly, the food was good too. The selection is of course not as large as somewhere in Turkey or Mallorca, for example. But the purpose of the trip is also to cure yourself and do something healthy for your body. I was satisfied and can recommend the hotel with a clear conscience. And it's only 5 minutes to Colonnade.Negatives
After negative.Answer from OREA Spa Hotel Palace Zvon
Vielen Dank für Ihre Bewertung. Hotelmanagement
Positives
The medical staff is very attentive. Responsive. The food has improved a lot compared to the previous year. Everything was delicious. The room is good - cleaned every day. We were satisfied.Answer from OREA Spa Hotel Palace Zvon
Дорогая госпожа Larissa Simon, мы высоко ценим Вашy положительную оценку пребывания в отеле Orea Spa Hotel Palace Zvon. Ваши приветы я передам своим коллегам и менеджерам. Довольный гость - это лучшая оценка нашей работы. C приветом Ondřej Kazda, Hotel General Manager
Positives
The room is good, bright, clean. The bed, mattresses, pillows are comfortable. The maids were friendly and did a good job cleaning.Negatives
It’s bad that a doctor comes and prescribes procedures without delving into contraindications for health reasons. When you want to change, the nurse is very reluctant to respond to requests. According to the principle: the doctor prescribed it. Dot.Answer from OREA Spa Hotel Palace Zvon
Уважаемая госпожа Леонора Заболотная, большое спасибо за ваш отзыв. Я рад, что вам понравилось ваше пребывание и ваша комната. Понимаете, мы не больница, мы всего лишь спа-отель. Наш курортный врач является одним из лучших в области, и мы ему доверяем. Мы не можем готовить процедуры против его медицинского предписания. C приветом Lenka Fischerová, Resident Manager
Positives
The hotel is very well located: close to the Colonnade, the singing fountain and the park with beautiful rhododendrons of various colors. In general, it’s very good to have a rest, and if you get a little healthier, it doesn’t get any better! Nice hotel, I recommend visiting!Answer from OREA Spa Hotel Palace Zvon
Уважаемый Mark Gerl, спасибо Вам большое за Ваши отзывы о пребывании в нашем отеле. Мы рады слышать, что Вам у нас понравилось. Мы стремимся сделать всех наших гостей счастливыми и хотим, чтобы уезжали с лучшими впечатлениями. В связи с тем постоянно работаем с нашим персоналом с целью улучшить его услуги и предложить гостям высокий уровень сервиса. C приветом Miroslav Křivanová, Director of Sales and Marketing
Positives
clean room and friendly staffNegatives
the choice of dishes is small, there are few vegetables and fruits, the doctor’s examination is formal, the procedures are short, you had to look for private providers and pay extra.Answer from OREA Spa Hotel Palace Zvon
Спасибо за ваш отзыв об отеле. Управление гостиницей
Positives
The location of the sanatorium, price-quality, Russian-speaking staff, friendliness and responsiveness of the staff, good cuisine.Negatives
The doctor's examination lasted about 3 minutes.Answer from OREA Spa Hotel Palace Zvon
Спасибо за ваш отзыв об отеле. Управление гостиницей
Positives
The location of the hotel is excellent in relation to the colonnade. 5 minutes and you are there, without mountains or climbs. Workers: Jan, Petr, Gabriela, a Russian girl from the night shift / I don’t remember her name /, she works on the evening shift always after 19:00, and a young Czech girl - well done, trying to help, polite and courteous.Negatives
Staff Performance: Some employees need to improve their attitude. During the gas bag procedure, in all other hotels the staff is caring and helpful, but at the Palace Zvon Hotel you won’t get help putting on or taking off the bag, and some people find it difficult to cope on their own. Not an attentive attitude. The accommodation was initially terrible. From the worker at the reception /I won’t give a name/ you won’t get any help or an attempt to help. Apparently I haven’t worked in the service sector before, and only knows the Soviet attitude, I won’t write more. All of our people, including the Germans, complained about her. We received help from the manager. For that, thank you very much for your understanding and help and his politeness and courtesy. A very valuable employee in everything. Food: this year it has worsened and there is not even a rare variety. Apparently, the strictest savings have begun on everything. Previously, there was something new for dinner every day. Now every day there is chicken, rice, pork or beef. Once in 3 weeks they diversified with rabbit. 98% vegetables than others, including for snacks. The hotel charges money for everything. For a call from the reception 9 crowns, for a prescription - 6 euros, for refusal of additional purchases. procedure fee - 100 CZK. Less for every sneeze. But they don’t charge for Wi-Fi yet. It’s still free.Answer from OREA Spa Hotel Palace Zvon
Спасибо за ваш отзыв об отеле. Управление гостиницей
Positives
Good or very good; for Marianske lazni, hotel, staff and Med. Protseduren is my honest rating + a very friendly tour. All the best Palas Zvon!!!!!!!!!!!! " Old Swede "Answer from OREA Spa Hotel Palace Zvon
Vielen Dank für Ihre Bewertung. Hotelmanagement
Positives
Quick check-in, delicate communication at the reception by an employee named Natasha.Negatives
4 star hotel，the disadvantages are, firstly, you do not take clinical tests from clients during examination. Secondly, there are no electric kettles in the rooms, or a cooler with hot water on the floors. Thirdly, when traveling on excursions for two days, packed rations are not provided.Answer from OREA Spa Hotel Palace Zvon
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Positives
Thank you very much for your vacation! Everything is just SUPER. What I liked most is that the SPA area is located on the same floor, and the procedures are also well organized (no queues). From the very first minute of your stay at the Hotel, you felt the friendliness and attention of the staff. Reception workers Natasha and Ian helped us get comfortable and solve comfort issues without any problems. Wi-Fi, safe and a small problem with the shower. We are very impressed with the work of the restaurant staff. We have been to many places, but we have never encountered such organization and service. I would like to note Miroslav’s work: excellent bearing, always neat appearance. The speed and clarity of his movements while doing his job was simply amazing. Thank you very much. As for the medical staff, we don’t even know who to express our gratitude to. Everything was organized at a high level. Thank you very much! Personally, I would like to thank Nurse Alexandra (gas injections). I was always afraid of injections, but here I hardly even felt them. And I can’t help but mention the pool worker Hannah. Her floor is always clean and dry. Responsive, friendly and always charged with positive emotions. Visiting the pool has always been a great pleasure for my wife and I. The ZVON hotel itself is very well located. Opposite the park, not far from the Colonnade with springs. If the opportunity arises with great pleasure, we will DEFINITELY come for treatment at the ZVON hotelAnswer from OREA Spa Hotel Palace Zvon
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Positives
Convenient location of the hotel. Clean air, good daily cleaning of rooms. Very beautiful well-kept area.Negatives
1.When placing a client in a room, it is necessary to take into account his age and physical capabilities. Nowhere in the advertising for this hotel was it noted that some rooms require steps to get to. This is definitely not convenient for older people. 2. I ordered a transfer for the return trip in advance, but in order to clarify the departure time, I turned to the administrator on duty on the 1st floor for help. (Russian-speaking from Russia) This was categorically refused to me and it was stated that this was not their responsibility. She only offered taxis at double rates. Of course she had her own interest in this. These moments definitely detract from your stay at this hotel.Answer from OREA Spa Hotel Palace Zvon
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