references
Positives
The sanatorium is advantageously located in a park area near the beach, a bus stop and within walking distance to the Bulduri railway station. Comfortable room with modern renovation and furnishings. The procedures are arranged in such a way that the vacationer has time for walks and visiting interesting places in Jurmala and even in Riga. The medical staff is mostly attentive and friendly. The organizer of cultural events, Alexander, is a great enthusiast of his work.Negatives
During the low season, the sanatorium does not organize a sufficient number of excursions and other outdoor cultural events. And when a vacationer decides on his leisure time individually (for example, visiting the opera house, as was the case in my case), there is no possibility of rescheduling meals or issuing dry rations.Positives
- Excellent food - Super location - reasonable priceNegatives
- Rooms are cleaned at 7 am :) you can hear everything and it wakes you up - Noisy refrigerator - Lack of a store - small parkingPositives
I liked everything! Very modern equipment for physiotherapy, excellent swimming pool, helpful staff, pleasant atmosphere in the room, the sea is very close!!🌸🍀🌼Positives
Everything is fine, as always professional, positive, fast!Negatives
It’s simply not there, probably both for you and for you!Positives
Spasibo, vse ponravilosj, nomera ujutnie, 4istie, raspolozenie na beregu morja pridaet osobuju prelestj..personal otziv4ivij, dobrozelateljnij.s udovoljstviem priedem es4o.Negatives
sometimes bili sboi v rabote liftovPositives
It is very convenient that in one building there is a balneological base, a dining room and rooms. I was pleased with the pool with mineral water and the bottom can be reached (for those who cannot swim). Thanks to the masseuses Yulia, Karina, Olya - very good, conscientious massage. I liked the very attentive attitude, the examination by the attending physician, the qualified prescription of procedures - thanks to the doctor - Vladimir Markov. The rooms are cozy - there is a kettle, a refrigerator, towels were changed. In general, everything was conducive to relaxation. Thank you.Negatives
As we went through the procedures, we realized that we had to ask to change the time - the pool was at 20:00, and in the morning we should run for breakfast at 8:30 and run to the first procedure at 9:15. It would be better to start morning procedures after 10 o’clock, if the pool is at 20 o’clock, so that the muscles have more rest at night. With this regime, more night rest. Thank you for the good food, everything is delicious. But I wanted there to be a jug of water or water with limonite on the table, because at lunch after pork there was something sweet right away and nothing to wash it down with.. I had to get up to the water cooler, and if everyone went up to the cooler, there would be there would be a queue. I was very thirsty and after dinner they immediately put the kettle on in the room to drink some tea. Thank you for being at the cooler on the floor, we got some water (however, we didn’t find the cooler right away, it’s not visible in the corridor, it’s around the corner along the corridor), we didn’t find it right away and the new guys asked us where to find water, but they couldn’t find it right away.. Better, if there was a cooler in the corridor. We found it ourselves on the 3rd day. And so all is well. Thank you.Positives
Appreciate the excellent service and helpful staff. The location of the sanatorium in a beautiful place near the sea added to the pleasant experience. A set of therapeutic and preventive measures made it possible to stop taking daily medications: the lumbar pain disappeared. I would especially like to note the work of the sanatorium doctor Lidia Nikolaevna Afonina. We are pleased to know that Belarus sends children for preventive treatment. More than two and a half thousand of them are treated annually. The Belorussia sanatorium was founded in 1946 and to this day remains a recognized leader in its niche. We recommend everyone to make a choice in favor of the Belorussia sanatorium. With respect, spouses Claudia Mikhailova and Konstantin VysotskyPositives
Everything was great!!! I liked everything very much, I will come again and recommend it to my friends. The treatment is excellent, the staff is wonderful, the doctors are great. All questions regarding the number were resolved. Thank you to the staff for the services provided. Suv. Anna.Positives
clean comfortable rooms with good repair. friendly staff. good food and there is also a large choice for vegetarians. The sea is nearby! it’s nice to take a walk in your free time from proceduresPositives
Sensitive attitude of the medical staff and high quality of procedures. Mutual understanding with the administration in solving immediate problems. Leisure has become more diverse, but there is still room for improvement. Best wishes to all the staff!Positives
We rested from April 1 to April 12. I liked everything. The staff is very friendly. The procedures are also varied. Special thanks to the masseuse Julia. An excellent professional. I also liked the food. Tasty and always fresh. The location is simply great. The rooms are cozy and cleaned thoroughly every day. In general, our rating is 5. Thanks to everyone.Positives
The room has its own personal safe, as well as a toilet and shower.Negatives
Toilet and shower are included in the price. But the safe, although it is in the room, is for some reason paid for. The technology for ordering food is very intricate. Order two days in advance. For Saturday and Sunday, order 2 days in advance, that is, two and three days in advance). In 7 days, we managed to fill out the food application correctly once. 3 days out of 7 we were fed standard (not to order) dishes. Not once did the restaurant administration inform us about the rules for filling out these applications, although the employees had all our coordinates (which table we were sitting at, which room we were staying in). That is, we used the trial and error method and on the seventh day we managed to learn on our own.Answer from Spa Hotel Belorusija
Добрый день, Благодарим за пребывание в отеле Белоруссия. Мы всегда идем навстречу нашим гостям и учитываем их замечания. Жаль, что Вы не обратились на рецепшен во время Вашего пребывания, мы бы уладили все недостатки
Positives
Ho4u poblagodaritj personal sanatorija za otli4nuju rabotu, za teploe otnowenie i neravnoduwie. Bila v etom sanatorii pervij raz i, nadejusj, ne poslednij. Ponravilosj vse: mestoraspolowenie gostinici, sovremennie nomera, novejwee medicinskoe oborudovanie, bassejn s mineraljnoj vodoj i restoran. Ja pokupala le4ebnuju programmu dlja oporno-dvigateljnogo apparata i bila prijatno udivlena, 4to dawe moj nomer bil raspolowen blizko k liftu, i oborudovan vsem neobhodimim dlja ljudej s dvigateljnimi problemsami. Poskoljku moj vilet bil zaderwan po4ti na 2 4asa, ja pribila v otelj s opozdaniem,rabotniki restorana vowli v polowenie i nakormili, nesmotrja na to, 4to vremja obeda bilo propuweno. I k vra4u v etot denj ja towe ne uspela, no mne razrewili posetitj bassejn. Bassejn v otele velikolepen.Osobuju prelestj pridajut panoramnie okna,i vi mowete naslawdatjsja vidami prirodi vo vremja plavanija. Early morning solne4nie lu4i pronizivajut tolwu vodi, i solne4nie zaj4iki igrajutsja na protivopolownoj oknu stene. Veli4estvenno poka4ivajuwiesja sosni, sinee-sinee sky, goluboj plitkoj vilowennij bassejn sozdajut nepovtorimuju atmosferu. Proceduri provodjatsja na sovremennom oborudovanii, personal qualification i otziv4ivij, pri neobhodimosti mowno dogovoritjsja i pomenjatj nazna4ennoe vremja. Nedelja s hvostikom proletela nezametno, uezwatj ne hotelosj. Sostojanije zdorovja i fizi4eski i mentaljno ulu4wilosj.Slovno krilja za spinoj virosli. Jurmala,s ee prirodoj i arhitekturoj,prekrasna v ljuboe vremja goda. Ne mogu skazatj za vseh, no mne o4enj ponravilosj. Objazateljno vernusj! Thank you!Positives
I liked the professional treatment approach. I especially want to mention masseuse Karina, physiotherapist Tamara, Terekhova Nadezhda (lymphatic drainage) cosmetologist, but the rest of the staff was polite and professional.. I liked the spacious roomsNegatives
There is no trash drawer in the rooms, only in the shower. There are also almost none throughout the resort. The composition of the baths is monotonous. (I mean additives) I was surprised that you have to pay separately for a robe in the sanatorium (!!!!!!!!) we are not talking about 7 euros. There are a lot of elderly people who suffer after the procedures, pulling clothes onto their wet body and not knowing or not being able to pay for the supplement...... There is no manicure/pedicure procedure. There is no sale of cosmetics and basic things: such as shampoo, deodarant, scissors, cold drinks and soap dishes in the rooms have not been cleaned for a long time. Soap barely comes out in the shower and near the washbasins. I believe that having such a good therapeutic and preventive base in the Belarus sanatorium, you can think about some small changes and additives for good feeling of the guests. Sincerely, Esther Shengav-Schneider./ IsraelAnswer from Spa Hotel Belorusija
Добрый день. Спасибо за Ваш отзыв, нам важно мнение каждого клиента. Хотелось бы ответить на Ваши замечания, чтобы у людей, читающих отзывы не сложилось неправильного представления. В номерах имеется мусорник, как Вы правильно отметили – он находится в душевой комнате. Мусор горничные убирают каждый день и до сих пор не было жалоб по этому поводу. На всей территории санатория стоят мусорные корзины – около каждой скамейки, около центрального входа на территорию. Также мусорная корзина стоит в холле санатория. Лечебные ванны назначает наш врач, в зависимости от показаний. Соответственно, Вам назначили одну ванну (фитоэкстракт) на весь срок прохождения реабилитации в нашем санатории, чтобы Вы почувствовали эффект от лечения. У нас нет мыльниц в номерах. В душевой и около раковины находятся дозаторы с жидким мылом / гелем для тела/ шампунем. Дозаторы настроены так, чтобы за одно нажатие клиент получил необходимую для мытья дозу средства по уходу за телом. Если есть ощущение, что этого недостаточно – можно нажать на дозатор еще раз. Да, санаторий оставляет за собой право предлагать платные услуги, в том числе – аренда халатов, например. Еще раз хотелось бы отметить, санаторий «Белоруссия» является санаторием в полном смысле этого слова – с очень сильной лечебной базой, большим количеством лечебно-реабилитационных процедур. Это не СПА отель, мы предлагаем отдых для здоровья. Поэтому у нас нет маникюра/педикюра, который можно сделать в салоне, зато мы предлагаем более 100 лечебных процедур, включая физикальную терапию, бальнеолечение, физиотерапию, а также медицинское обследование и консультацию врачей специалистов. С уважением, Елена Бутромеева Руководитель отдела маркетинга
Positives
The location of the resort is excellent. The view from the 10th floor is simply amazing. Great air and walks by the sea are just what the doctor ordered.Negatives
1. Let's start with the location of rooms with procedures: in one wing there are rooms from 101 to 110, in the other wing on the second floor there is a swimming pool and rooms from 1 to 13. There are no signs in the sanatorium itself. When you ask the staff, you don’t always get an adequate answer, as if the two wings are separate, separate states. Moreover, when the medical registry distributes procedures, the room number where a particular procedure is being performed may be missed. You need to pay attention to this and immediately ask the nurse to explain where to go. 2. The administrator at the pool, working on April 19 and 20, is a separate specimen who imagines himself to be a big boss. This “nice” woman constantly points out where slippers should be left and in what cases this should be done, as if a “highly intelligent” lady was dealing with the mentally retarded. 3. Although the medical staff is generally adequate, my daughter and I came across a not very adequate doctor who, without explaining his actions, tried to measure the ear pressure of my 4-year-old, starting to pull her ear towards a device that was incomprehensible to a child. The child’s indignation and tears were understandable to me (we are accustomed to the specialist first explaining what he will do and why), but this ENT doctor apparently encountered such a small child for the first time in her practice, since she did not understand the indignation on my part. 4. The food in the restaurant is far from tasty. Meat cutlets, for example, contain more bread than meat. I had a hard time feeding my 4 year old. If you come to breakfast half an hour after the start, you may no longer find any baked goods, hot milk, or hard cheese. There is no fruit for breakfast. The meal schedule is inconvenient: breakfast from 8:30 to 10:30, lunch from 14:00 to 15:00, dinner from 19:00 to 20:00. If you are relaxing in a sanatorium with children, then meals will definitely disrupt their usual routine and daytime sleep. 5. Our room on the 10th floor was just renovated, clean and bright. BUT in two weeks the bed linen was changed only once. Room cleaning only included changing towels and a trash can. They also vacuumed the room, but apparently wiping the mirror and washing the toilet was not always possible for the busy maid. Plus, the room was terribly hot. Since I was with children, we were able to ventilate only when we were not in the room. It was stuffy at night, and it was impossible to leave the balcony door for ventilation, since the baby’s crib intervened exclusively near the door. Because of this, the nights were terrible for both me and the children. 6. Adults vacationing at the sanatorium can drink herbal tea from 12:00 to 13:00, but if suddenly a child is also vacationing with you and you decide to take this tea during children’s time (from 11:00 to 12:00), then you need to come with your cup. Disposable cups are taken out only for adults; children are not allowed disposable cups. This is the order. By the way, the tea may also run out unexpectedly and this is your problem if you suddenly did not have time to get your portion, even if the clock is only 12:10.Answer from Spa Hotel Belorusija
Добрый день. Спасибо за Ваш отзыв, нам важно мнение каждого нашего клиента. Во-первых, хотим принести свои извинения за действия персонала, которые оставили у Вас негативное «послевкусие». С персоналом будет проведена беседа, мы надеемся, впредь такого не повторится. По поводу указателей – да, мы знаем об этой проблеме. Дело в том, что только в начале этого года в лечебном корпусе санатория закончился ремонт, клиенты уже смогли оценить наши новые массажные кабинеты, кабинеты врачей, грязелечебницу. Но, к сожалению, указатели пока не успели поставить. Сейчас мы активно работаем над этим. Уборка номеров в санатории осуществляется ежедневно, смена постельного белья – 1 раз в неделю. Конкретно в номере, в котором Вы жили, белье менялось 2 раза. Опять же, если требовалась дополнительная смена белья, об этом следует известить горничную. По поводу фито-чая Вы немного неправы. Фиточай для всех клиентов с 12:00 до 13:00. Называемое Вами «детское время» относится к отдыхающим у нас в санатории детям из Республики Беларусь. По получению Вашего отзыва о еде в столовой - все блюда в санатории готовятся согласно спецификаций и регул, определяющих правильное питание. Наше заказное меню на каждый день (обеды и ужины) включает в себя на выбор более 4 видов блюд каждого вида (на обед это могут быть на выбор 4 вторых блюда, 3 супа, 5 салатов....), нам трудно представить, как при таком выборе блюд не накормить 4х-летку. Наш шведский стол на завтраки – это наша гордость. Он очень разнообразен, предлагаются и каши, и молочные продукты, мясные горячие и холодные блюда, яйца, омлеты, блинчики, салаты более 7 видов, платы со свежими овощами, а также мюсли, хлопья, йогурты, кефир, молоко, джемы, варенья, подливы, собственная выпечка и тп. При этом каждый день новые завтраки.... разве что, действительно, нет фруктов. Мы подумаем о предложении внести в меню завтрака и свежие фрукты. По поводу отсутствия каких-либо блюд в конце завтрака – наши официантки строго следят за тем, чтобы мармиты были полными, поэтому блюда всегда пополняются. Время приема пищи расчитано таким образом, чтобы отдыхающие смогли посещать прописанные им для лечения процедуры, тем не менее, если у Вас маленький ребенок со своим режимом дня – можно же поговорить с диет-сестрой и для Вас приготовили бы обед в удобное Вам время, мы всегда идем навстречу клиенту. С уважением, Елена Бутромеева Руководитель отдела маркетинга
Positives
It was my first time at the sanatorium and I hope to come again. I was very pleased.Positives
Thank you very much! Good health and all the best to all the staff of the sanatorium!Positives
Great location. The sea is a two-minute walk away. There is a bus and minibus stop near the sanatorium. Interesting excursions. Health path. Nordic walking. Well-groomed area. In my opinion, excellent value for money. We will definitely go again.Positives
Bila prekrasnaja pogoda, mnogo guljali, horoshij bassejn, otlichnoe pitanie, horosho otdohnuli!Negatives
V nomere bilo ochen teplo i otoplenie ne reguliruetsja.Positives
I liked everything very much - new renovated rooms, food, friendly staff. Very positive emotions after staying in the sanatorium.Negatives
I would like the paid package to include more diverse procedures.Positives
Our additional wishes were taken into account, including the organization of transferNegatives
It was noisy throughout the day, as repair work was being carried out on the territory, the double mattress was slipping,Positives
My mother stayed at the sanatorium. It was her first time in the sanatorium in Belarus. She was completely delighted with everything: from the staff and their responsiveness and attentiveness, from the food: the variety and quality of dishes, from the attention of the doctor and all the medical services. staff, from procedures that were carefully selected for her taking into account her state of health. She had a desire to visit the sanatorium again. She recommends the Sanatorium to all her friends. Thanks to all the staff for such a caring attitude towards my mother! Good luck to you, development and prosperity!Positives
Very good sanatorium, exceeded all expectations, clean, comfortable, wonderful food, very friendly staff. We were very pleasedNegatives
It is not noted anywhere on the sanatoriums.com website that the renovation of the sanatorium has not yet been completely completed, the mud clinic is not working, there is no parking due to the renovation of the territory. A visit to the pool is counted as a procedure, although a visit to the pool is included in the service package. The number of paid and prescribed procedures must be recalculated, since they are not added, but offered for an additional payment. On the day of our arrival there was a big arrival and the receptionist couldn’t cope, there was a long line and everyone had to stand next to it, otherwise there was no progress.Negatives
1. The food is quite varied. But the quality of cooking was disappointing, apparently the cook’s abilities were such. 2. At the time of your stay, the parking lot was under renovation. There was no information on the website; upon arrival, we had to leave the car on a small dead-end street, where there were already many cars parked on different sides of the road. The hotel staff asked if it was possible to leave there, and they told us that yes, it was possible. As a result, everyone who sat on the right side received fines, including us (40 euros) cars were changed, since people either left or rearranged their cars, all the following again received a fine. The fact is that the sign was positioned in such a way that when approaching and turning into a small street from a one-way road, it was not visible. It is located next to the hotel and right on the corner of the intersection. I understand that this does not relieve drivers from responsibility. The hotel was told to at least warn the next visitors. The reaction was this: it’s your own fault!Answer from Spa Hotel Belorusija
Добрый день, уважаемая Светлана Белобокая! Благодарим Вас за оставленный отзыв, рады что Вам понравилось в нашем отеле. Спасибо за Ваши замечания, благодаря им мы сможем работать над улучшением нашего сервиса. Будем рады видеть Вас снова в нашем отеле
Negatives
The procedure schedule is incorrect. There should be a break between procedures. And certainly not at lunch time.Answer from Spa Hotel Belorusija
Уважаемая Ilona Šatohina! Благодарим Вас за оставленный отзыв. Мы учтем все Ваши замечания и надеемся на Ваш следующий визит в наш отель.