references
Alexander Panasenko
15.10.2023
Positives
Beautiful hotel, nice and helpful staff, excellent location, wonderful large room.Negatives
Poor food, poor assortment, no food provided, practically no fruit. During the mid-season period the room is cold. The room is poorly cleaned, after cleaning there is garbage left on the carpet
Answer from Spa Hotel Cajkovskij
Спасибо за отзыв, фрукты у нас каждый день на завтрак а еду не дополняют толлко в конце , когда уже все заканчивается.
Larisa Ponomariov
12.10.2023
Positives
A very good sanatorium, on a quiet street. It's a five-minute walk to the 15th spring. Great staff and service. The rooms are spacious, comfortable beds. The bath is equipped with everything necessary.Negatives
There is no soundproofing at all, you can hear everything that happens in the next room, including in the toilet. The hotel cook needs to be fired, the food is not only not tasty, but also looks bad. If you come to the end of lunch or breakfast, there may be no food.
Julia Neufeld
09.10.2023
Positives
This was our first visit to Karlovy Vary. Overall, we were satisfied. We especially liked the food. There was variety, there was always enough of everything. The food was very tasty. The staff was friendly and attentive. The room was cleaned well and quickly. We were also satisfied with the treatment. Thanks to all the staff hotel.Negatives
The only thing that left a negative impression was that the “free” trip to Prague had to sacrifice procedures (of course, no one warned about this). Although we talked about this in advance. In the end, we managed to reschedule, but with great difficulty. Our mattresses were already dented. It was very uncomfortable to sleep
Isolde Löhr
08.10.2023
Positives
Everything was very good, everyone was very friendly and helpful, both the staff and the house guests were very supportive. Since I needed a walker, Isolde also helped me bring food and drinks to the table. I would like to thank everyone again very much . Please pass this on too.
Natalia Gavrilenko
06.10.2023
Positives
This is not the first time I have come to this hotel and I am very pleased, the procedures, food and all the staff are all at the highest level, thank you very much!!!Negatives
There are no cons.
Tatjana Reismann
04.10.2023
Positives
The location is good, everything is clean and tidyNegatives
The food is just terrible
Galina Goze
02.10.2023
Positives
I am very pleased that I came to your sanatorium and I advise everyone to relax and receive treatment. Special thanks to Monica for her welcoming attitude.
Natalia Kirillov
24.09.2023
Positives
I was in this sanatorium for the first time. Its location is good. I had 2 weeks, 18 procedures and 3 meals a day. Of course, there are not enough procedures and in my opinion 2 meals a day are enough, because lunch is nothing. If only for people, who love soups. The salad for lunch was 1-2 and tasteless. Breakfasts and dinners were always decent. The room is cozy, the bed linen is clean and of very good quality, but the pillows are something. Please replace them. After all, people are 90% In the morning they wake up either with a headache or with a twisted neck. I liked the procedures, the service was wonderful. Overall I was very satisfied. There is a suggestion - print in the form of a reminder everything about the sources and let them be in every room so that people consciously drink this water, rather than passing on your knowledge to others. Many thanks to your entire team.Negatives
Replace the pillows please
Mina Schulga
18.09.2023
Positives
Good afternoon, I Schulga Mina was on vacation at the Tchaikovsky sanatorium and was 100% satisfied with my vacation, I can say a big thank you to everyone who met me along the way
Walentina Kibler
16.09.2023
Positives
The room was clean. Very nice and friendly staff. I liked the food. The central location of the hotel is also important for me.Negatives
Nothing
Elvira Seiler
14.09.2023
Positives
The staff is very friendly and helpful, the medical treatment is greatNegatives
The food looks very unattractive and doesn't make you want to eat.
Katharina Fischer
13.09.2023
Positives
We had a good rest and it was very nice in the hotel. Thank you. We'll definitely come again.
OLGA FAINSHTEIN
12.09.2023
Positives
Excellent location of the resort, very friendly staff. I would especially like to note: at the reception - Monica, and the treatment nurse Petra. Quite decent foodNegatives
Cobwebs in the room. The issue with dry rations has not been worked out if you leave before breakfast, but everything has been paid for. Other hotels provide this, even in Karlovy Vary. It was unexpected and unpleasant, this was the first time we encountered this
Lesya Barkan
12.09.2023
Positives
The location of the hotel is in a good location, close to the colonnades with mineral springs. Many thanks to the medical staff, or more precisely Petra and Michaela, for their professionalism and humanity! Thanks also to the service staff of the Tchaikovsky Hotel. I recommend the hotel for stay and treatment. We will be happy to come again in the future! Thank you everyone for taking care of your customers!
Viktor Alles
07.09.2023
Positives
The hotel is excellent, the rooms are clean, beautiful furniture, food and treatment are at the highest level, the staff is very friendly. In hot weather, salvation is in the beautiful swimming pool, and for those who want to warm up, there are saunas. We will come again with pleasure.
Madina Fendt
05.09.2023
Positives
Very friendly friendly staff. Everything is resolved very quickly!
Nadiia Shyshkina
28.08.2023
Positives
The Tchaikovsky sanatorium is very well located: everything is nearby - a forest, an Orthodox church, springs. Very convenient for walking. And the service is simply excellent!!! Attentive and responsive staff, excellent medical procedures, home cooking for every taste!!! I wish everyone to choose this sanatorium!!!! THANK YOU ALL FOR A WONDERFUL REST AND TREATMENT!!!
Angela Lifshits
27.08.2023
Positives
I booked a hotel for the first time through the website sanatoriums.com. I can confidently recommend it. There are no complaints. Everything went great and the transfer from the airport was on time.. At the expense of the hotel. I watched a video on the website in advance about what procedures are carried out, what rooms are available, where the hotel is located and what services they offer. There were no surprises for me. I was very lucky with the room, I ordered a single room and received a double. Many people in the comments complained about the food. To be honest, this is not a gourmet restaurant, but I never left hungry. The choice is not very large, but it was delicious and there was enough of everything for me. (Come to dinner on time, exactly at 18:00) Thanks to the cook, all the girls in the kitchen and especially the girls who carry out the procedures. (Michaela is wonderful and very helpful). Overall, for such a low price (I booked accommodation at a good discount) I was satisfied. The hotel staff is very responsive and always helped with any questions.Negatives
I didn't see any negativity. It was a very hot week and there was no air conditioning. But, this was indicated in the hotel description. But it was very nice at night. There is no kettle in the rooms, but you can always ask for a thermos with hot water in the kitchen.
Lichtenwald Jurij
23.08.2023
Positives
The food is very tasty, the staff is mostly good-natured, even if they didn’t like Russian speakers, they still did the job conscientiously. The location near the church is simply brilliant. The forest is nearby. SuperNegatives
No air conditioning
Анна Волковская
23.08.2023
Positives
Thank you EVERYONE! All services worked perfectly! All hotel employees were very friendly and helpful! There is a desire to return to your place for vacation.
Yvette Rautenberg
21.08.2023
Positives
Location of the hotel. Nice reception. Friendliness of the staff. Competence of the nursing staff. Cleanliness of the rooms. Nice decoration and ceiling lights. Good breakfast.Negatives
The smokers who smoke on the balconies late in the evening and talk loudly. The pink tablecloths with food stains. Pork sauces in salads. The fish was undercooked or burnt.
Vladimir Brandenbursky
20.08.2023
Positives
good clear organization, you can always contact, the hotel is up to par
Inha Nastusenko
19.08.2023
Positives
Thank you, I liked everything very much. Excellent location of the hotel. Friendly administrators, delicious food, excellent wellness treatments, high-quality cleaning, sensitive and attentive attitude of all the staff. We will come to you again.
Elmira Kainazarova
13.08.2023
Negatives
The front desk staff was unfriendly and unprofessional. The food in the restaurant is poor quality. There was a lack of fruit and vegetables. I will never come to this hotel for treatment again...Answer from Spa Hotel Cajkovskij
Es tut mir Leid, dass Personal an der Rezeption war für Sie unfreundlich, alle Gäste sind mit unserem Personal sehr zufrieden. Obst und Gemüse gibt´s beim Frühstück jeden Tag, zum Mittagessen Gemüsesalat und zum Abendessen noch mehr Arten von Gemüsesalaten.
Оксана Цымбалюк
10.08.2023
Positives
I felt like I was at home. Everything is comfortable. Great holiday and hotel.
Nelli Syusyura
29.07.2023
Positives
Very comfortable rooms, helpful staff, special thanks to Monica, who always greeted us with a cheerful smile.Negatives
The food is very bad. Terrible!!!! If you don’t come at the very beginning of breakfast or dinner, but are late, then after an hour there will be nothing to eat. The first time I came late (40 minutes) for breakfast, the only food I had was pieces of sausage and sausage. Nothing more, nothing at all! We were told that they had eaten everything. And only after the assembled visitors expressed their indignation did food suddenly appear. Another time, for dinner I was offered the remaining burnt cutlets (the restaurant employee asked “Are you going to eat these coals?”), since they had already eaten normal food before and for some reason there wasn’t enough for everyone. Again I had to explain to the administration, and they offered me dinner somewhere at my own expense, and the next day they reimbursed me with lunch, which was not previously included in my stay. All this leaves a negative impression.
Helena Steinhauer
17.07.2023
Positives
Very nice staff, we had a great time, thank you very much everyone!Negatives
I wanted the rooms to be cleaned at least a little and not just the trash taken out.
Elena Miller
16.07.2023