references
Vladimir Gordeev
13.03.2024
Positives
The location of the hotel is convenient. Very cordial staff, many thanks to Monica. We felt at home. Treatment, all in one building, no need to wait long for the elevator, convenient. Not a very big hotel. The nurses are very friendly, everyone. The room was cleaned, bed linen, bathrobe and towels were changed, everything was fine. We stayed for 10 nights. Food - everything was enough. The girls tried very hard, the tables were always clean. Huge gratitude to them. Transfer - super! All liked it. We'll come again.Negatives
The location of the hotel is good, but the walk to the hotel is uphill. But this is a small minus. Taking your time is fine. No negativity.
Svetlana Florea
11.03.2024
Positives
Compact hotel. Well-wisher Nice atmosphere. Good specialists (except for the massage therapist). Good location. Overall, the holiday was good. For unpretentious clientsNegatives
There were many clients to the doctor, maybe that’s why the consultation was so quick and superficial. Due to the workload of the staff, it was problematic to distribute the procedures as convenient for us. The rooms have heating, but no climate control (as indicated on the website).
Michelle Sachse
07.03.2024
Positives
Everyone is polite. The girl Monica gave all the necessary information, very nice and competent.
Olga Dik
04.03.2024
Positives
Friendly staffNegatives
Room cleaning (or rather lack thereof) Reduced procedure time (only 3 nurses for all procedures) Doesn't deserve four stars at all. Savings on absolutely everything...
Ekaterina Gladkikh
03.03.2024
Positives
The transfer from Germany to the resort was very well organized: on time and quickly. Thanks to the driver.Negatives
The transfer from the sanatorium was very poorly organized: it took twice as long to get there than to the Czech Republic. This is unacceptable. The quality and quantity of prepared food in the sanatorium is unsatisfactory. This is the first time such an experience has taken place in Karlovy Vary sanatoriums.
Lilia Milchin
02.03.2024
Positives
Friendly staffNegatives
In the evening there is no possibility to sit in the lobby, the bar is poorly constructed. In addition to rrceptoin small space takes inviting
Alexander Nagel
29.02.2024
Positives
Super, I liked everything. We'll definitely come again.
Anna Nikitenko
29.02.2024
Positives
This is not the first time we have been relaxing in this sanatorium, now the medical base has, of course, become smaller, but only slightly, there are no Kneipp baths, the rest remains and is very pleasing.
Andrey Gusev
26.02.2024
Negatives
The heating in the room was often turned off completely. It was cold.
Denis Hauerhof
25.02.2024
Negatives
Breakfast and dinner was a disaster, the food wasn't warm enough, dinner started to be cleaned up at 7 p.m., even though the restaurant was open until 8 p.m. When I arrive around 7 p.m. everything has been eaten and there will be no more supplies.
Tatjana Merker
25.02.2024
Positives
Staff is very friendly and helpful. Very good quality of food and organization of all meals. The treatments are qualitative. I will recommend this hotel.
Olga Chumachenko
25.02.2024
Positives
Responsive, sociable staff!Negatives
The food does not correspond to the level of a four-star hotel! The lack of staff in the treatment rooms leads to the fact that procedures are not performed properly! Although the staff tries to respond to comments! It was cold in the hotel during the daytime, the heating is turned off, there is a possibility of hypothermia after swimming in the pool. The entrance to the pool is located opposite the entrance to the hotel, which is also not very comfortable, especially in the cold season! I really regret that I ignored the negative reviews and chose this hotel!
Ольга Кауфман
24.02.2024
Positives
Thank you for your attentive attitude, for your politeness and comfort, for the everyday smile of the girls at the reception, for the professionalism of the medical staff, for the service in the restaurant and high-quality room cleaning
Oleksandra Trachuk
24.02.2024
Positives
I liked everything very much! The food is excellent, everything is very tasty) the staff is very welcoming and friendly. We will definitely come again, now with the whole family! Highly recommend!
Iana Fenzel
22.02.2024
Positives
Good location, close to the center and a slight climb. Nearby is a Russian Orthodox Church. Friendly staff and nurses, delicious and varied food. The pool may be small, but it’s great that it exists!Negatives
We had a doctor's examination the next day after our arrival, very late...at 14:30...already at the end of their working day. And only 1 procedure in the morning before the doctor’s examination that day. Well, it’s hard to call it an examination...it’s more of a conversation: what diseases are there, are there any allergies...and the prescription of procedures for everyone is “standard”...so harmless...mainly baths, massage, inhalations, mud compresses, oxygen therapy, paraffin gloves... Better ask yourself and ask for the procedures you want, such as lymphatic drainage or gas injections.. Of the minuses... Wi-Fi was very poor... in the restaurant, at the reception it connected every other time... In the room (Tchaikovsky Palace) it didn’t connect at all! The rooms were cleaned nominally... well, at least the floors weren't vacuumed... Pieces of dust fell from the curtains when you pulled them back from above. And it’s very hot in the rooms... even if I set the system to cooling, hot air still came out... I had to open the windows.
Elena Krieger
20.02.2024
Positives
We really enjoyed it and will be back.Negatives
Not enough coat hooks in the swimming pool and sauna to hang up bathrobes.
Tamar Zubadalashvili
19.02.2024
Positives
I'm very pleased with everything, thank you! I hope I can use your services in the future!❤
Tetiana Shuptar
18.02.2024
Positives
Thank you for the folding bed for the third person in the double room. We would like to thank all the hotel staff for their warm welcome and service.Negatives
Inconveniences when visiting the sauna. At least put up a partition screen so you can leave the sauna, rinse off in the shower, put on a swimsuit and go to the pool.
Zofija Visnevskiene
18.02.2024
Positives
Friendly, helpful staff, everywhere is very clean and tidyNegatives
Old fallen pillows, poor food, there was almost no fruit, in the morning there was only a sliced orange, kiwi, a few grapes, which were quickly taken by the first ones, and there were none left, the baker had a cake for dessert, but it was always rotten and tasteless. As I understood, food was brought from somewhere, then it was no longer hot and unsightly and often tasteless. We told about this at the reception. I offered to bake a normal cake that didn't fall apart. In short, the food was prepared without love.
Natella Hahn
17.02.2024
Positives
Good location of the hotel Clean rooms. Nice hotel atmosphere. The medical staff is responsive.Negatives
This was my second time at this hotel. The second trip was a spontaneous decision. And a big mistake. Right from the door, the meeting with the hotel administrator was an extremely unpleasant surprise. The disrespectful, I would say, boorish attitude towards the hotel guests was noticed not only by me, but by absolutely all vacationers. It was as if we had arrived not at a hotel, but at a camp with an overseer who considers himself to have the right to raise his voice at guests and give orders, I think this is simply unacceptable! I come 7 times to Karlovy Vary And only in this hotel did I encounter such an unceremonious attitude. I must say the food is also quite monotonous. And if you don’t arrive at the start of dinner, which starts at 6 p.m., but arrive at 7 p.m., then you can practically be left without dinner at all. Depends on the shift that is currently working in the cafeteria. The pool lacks basic things such as hooks for robe. The choice of procedures is very limited and is performed by two nurses who are clearly overloaded, not to mention massage, this is just some kind of profanation. I think it’s better to pay more than to endure such humiliation. I do not recommend anyone to travel to this hotel. And, of course, I won’t go there again.
Elena Hartmann
17.02.2024
Positives
Very good and very friendly, helpful staff. Good procedures.Negatives
No parking spaces! Swimming pool and sauna area in need of renovation, as well as rooms
Dimitri Alschanski
17.02.2024
Positives
Everything was super, everything was wonderful. I don’t know what some people wrote there, that there wasn’t much going on. The food was excellent, there was a choice. Procedures too. More thanks to you all. We did an excursion to Prague and they left us food for dinner. It was a pleasure.Negatives
If only that with the sauna was a little unclear. We didn't know right away that we needed to order it. And we went, one might say, insolently to strangers. Then when they explained it to us, we were ashamed.
Sinaida KÖNIG
15.02.2024
Positives
Quiet, few people.Negatives
Cold water in the pool and sauna must be ordered in advance because of this you will not go to the pool again.
Stella Zinkevich
11.02.2024
Positives
I vacationed in January 2024. I liked everything! Small hotel with excellent service, clean, warm and cozy. The treatment process was wonderfully organized. The food was no frills, simple but home-style, tasty and varied, there was enough of everything. Many thanks to all the staff for their attentive and sensitive attitude, for their kindness, smiles, for a wonderful holiday and good mood. Excellent value for money. This is a place where you want to return.Negatives
Did not have.
Olga Day
03.02.2024
Positives
I thank all the staff of the sanatorium for their professionalism and friendly, warm atmosphere!
Larisa Sauerwein
27.01.2024
Positives
Very polite and kind staff, especially the girls at the procedures and reception desk👍. Not bad, always available sauna and swimming pool. Location next to the church, great view, close to the springs.Negatives
The food is monotonous and not tasty.
Evgeny Rozovskiy
25.01.2024