references
anna hadas kaplan
24.06.2023
Positives
I thank the staff for the excellent attitude and treatment!
Tatjana Kramer
20.06.2023
Positives
I would be very happy if you sent me your favorable treatment discounts by email.
Peter Andrusenko
20.06.2023
Positives
The location of the hotel is very good. The hotel is cozy, the food is varied and delicious. I would like to express special gratitude to the staff. They are very friendly and know their job. I hope to visit this hotel many times.Negatives
No.
Dora Pflaum
17.06.2023
Positives
Everything is fine.Negatives
Lunch and dinner unfortunately don't matter
Nataliia Serpak
15.06.2023
Negatives
On 06/08/23 I signed up for a trip to Prague, which was indicated in the booking. At 11-00 our group boarded the bus and 5 minutes later everyone got off due to its breakdown. They gave us a new bus and we left at 1240 instead of 11-00. The excursion was very shortened, although the guide Valentina promised that the volume and time of the excursion would not be reduced, we left Prague at 19-00 and our group returned along with those who left on time. It’s a pity that we weren’t shown the beauty of Prague in full!!!!
Alla Popova
11.06.2023
Positives
Very friendly staff, food tasted good, rooms were clean and large, good location of the hotel.Negatives
In the sauna and pool area it would be better to have more hooks for the shower towels and chairs. Treatments were sometimes postponed so that there was no break between them. As I know, that's not right.
Swetlana Lechner
11.06.2023
Positives
We were there for the second time and were pleasantly surprised again. Everything was just right, we would love to come back. Thank you
Margarita Petrossiants
10.06.2023
Negatives
The choice in the restaurant was basically very simple. The food was put away by the staff in the middle of the restaurant's opening hours, so that there was virtually nothing left an hour before closing time. If you came to breakfast or dinner a little later, you no longer had a choice. Upon request, the staff brought something out of the kitchen. That was very annoying! This shouldn't happen in a four star hotel. The food should remain served until the restaurant closes.
Софія Заруцька
06.06.2023
Positives
EVERYTHING IS FINE.Negatives
THE TREATMENT PROGRAM IS SO DESIGNED THAT THERE IS NO TIME FOR REST BETWEEN PROCEDURESAnswer from Spa Hotel Cajkovskij
Спасибо за все, было можно договориться с медсестрами, что Вам лучше между процедурами отдохнуть, это нет проблема, другим гостям лучше , что бы все было утром и после уже отдых и свободное время за прогулками.
Tatjana Schneider
04.06.2023
Positives
Calm, cozy, good location of the hotel, friendly, friendly attitude at the reception, in the restaurant, efficient work of the medical staff. staff, all this creates a pleasant relaxing atmosphere. Best wishes to the hotel team.
Olga Kembel
04.06.2023
Positives
We liked everything, if we come again we will book through your website. I will definitely recommend you to my friends. Thank you very much for your work.
NADEJDA DRAPKIN
03.06.2023
Positives
A lot has changed, and not for the better. I was there in 2018, so I went to this sanatorium. It’s a big plus for the medical staff to do everything clearly and with a smile. Although it is not easy for them. All the people at the reception are also nice, they will help you if you ask. In general, I was satisfied with the rest and treatment.Negatives
The food leaves much to be desired, but I’m comparing what it was like 5 years ago. But we didn’t leave hungry. Yes, it’s difficult, the attendance is not that great, I understand that. But cleaning is out of the question. Even when the dust moved in, they didn’t really wipe it off, so I had to do it myself.
Rita Urich
02.06.2023
Positives
Hi all. We were at the Tchaikovsky Hotel for 2 weeks. We liked everything very much, room 205 was super. The girls who treated us were very friendly, responsive, polite girls. The food was home-cooked and everything was delicious. We didn’t go hungry, even without lunch. In principle, lunch is not needed there. It’s not far from the springs, it was even nice to take a walk; in the park there is a spring with normal, tasty water. The hotel itself is small and feels like home. Thank you very much everyone. I recommend the hotel. The only thing missing was a kettle, although I saw many people taking hot water in the restaurant. Take thermoses with you.
Alexander Werner
30.05.2023
Positives
There is no negative, everything is good, I liked everything. Friendly staff, clean rooms, delicious food, what more do you need. Thank you. We hope to come again.
Kristina Toth
28.05.2023
Positives
The staff was very accommodating, especially the nice lady who welcomed me 👍 I would also like to mention the transfer, a very nice chauffeur, thank you for everything, I will come back 👌
Natalia Gavrilenko
25.05.2023
Positives
I liked everything very much, thank you all for a great vacation, I hope to come back to this hotel again and again.Negatives
There are no cons.
Angela Prijilevschi
22.05.2023
Positives
This is our first time in Karlovy Vary and we don’t regret our choice of holiday at all. The location of the hotel, relative to the sources, is quite a short distance of 300 m. Friendly staff (from the reception to the restaurant). The cleanliness of the premises and the variety of food are at a good level. Thanks to all the organizers for the services provided.Negatives
Since we live 500 km from Karlovy Vary, our transfer was very long and tiring.
Bernd Freudinger
20.05.2023
Positives
Hotel is fairly central to the colonnade and shopping areaNegatives
The sauna and steam bath were not always usable.
Boris Libershteyn
16.05.2023
Positives
Highly professional and homely, warm and cozy, all the employees of the Tchaikovsky HotelNegatives
Only one negative thing about the reception Galya is very rude and disrespectful towards the residents. Everyone is offended for everyoneAnswer from Spa Hotel Cajkovskij
Спасибо вам за отзыв и то что вам у нас понравилось. Извините что вам отношение Гали не понравилось, это только ваше мнение, другие гости с нее очень доволны.
Nadezhda Zelichenko
15.05.2023
Positives
Great location. Quiet street, parks nearby, you can walk among wonderful nature, a church nearby, close to the springs. Very friendly and helpful staffNegatives
The food was delicious, but all the most interesting food - sushi, asparagus, kebabs, etc. was in very limited quantities, only those who came first got it. I came later and only heard stories. I think this is wrong. I had little choice. Not 4 stars. And I missed the assortment of teas. I had to buy chamomile, rooibos and earlgray at the store. The last two are usually included in the standard assortment in such hotels.Answer from Spa Hotel Cajkovskij
Спасибо за все, ассортимента чаев мы еще добавили.
Luba Ibach
15.05.2023
Positives
The pagoda is wonderful, the tour of Prague is educational, there are many interesting walking paths in Karlovy VaryNegatives
The water from the springs is bad and not even healing. Local residents don’t drink for some reasonAnswer from Spa Hotel Cajkovskij
Спасибо за отзыв, все источники в нашем городе лечебные, не понятно, почему Вам кажется что вода из источников плохая а не лечебная и нам местным нельзя пить воду каждый день.
Julia Cheshkov
15.05.2023
Positives
Very wonderful nursing staff, everything in the dining room was delicious, homemade, a calm atmosphere in the hotel.Negatives
In the bathroom, in order to enter the shower stall, you had to bypass the bidet, which is located right in front of the shower, this is very inconvenient. I also wish the sauna was included in the price.Answer from Spa Hotel Cajkovskij
Спасибо вам за одобрение, это для нас очень важно. Сауна входит в стоимость один раз в неделю, доплата за сауну : 4евро/человек/час.
Eugen Wunder
14.05.2023
Positives
Polite staff, good treatment, the sanatorium is located near the center, delicious foodNegatives
No cabanas at the pool
Irina Pozdniakova
09.05.2023
Positives
The location of the sanatorium in a quiet, peaceful place, next to the Orthodox Church, as well as the intimate character of the uncrowded hotel, was something that was very pleasant. The hotel staff is friendly: I would especially like to mention Monica at the reception, she is a very nice girl. Thank you, Monica, for your attention! Also, the wonderful Petra is a nurse during procedures, wonderful, kind and sympathetic. Thank you, Petra!Negatives
Food: breakfast is more or less normal, delicious coffee Dinner: a couple of days it was very good, but on other days Inedible fish, over-salted food. The cook stands and serves food, except salads and side dishes, with the air of a gendarme. Although a couple of times there was another, more friendly lady. The choice is very limited and often tasteless. It's a pity! Maybe we can improve this moment, huh? And, the most unpleasant thing, upon arrival, I had a transfer booked, the plane was 1 hour late, this could have been checked, and I even called to warn about it, but the office was not working, no one met me. I called the office and, without apology, they told me that the driver had left. We had to wait another 2 hours for the next transfer to arrive. No apologies, as if he couldn't check the flight in advance. It was unpleasant. We need to work through such moments!
Elena Amirova
09.05.2023
Positives
I liked everything. The staff is polite and friendly. The rooms are clean, cozy, comfortable mattresses. The procedures are good, special thanks to the masseuse Marika. There are no complaints about the food, it is quite varied. I definitely recommend visiting this sanatorium.Negatives
The only remark is that the coffee machine does not work well. He pours coffee very slowly, which is why there is always a queue near him.
Yuriy Vorobyov
07.05.2023
Positives
First time at this spa. Liked everything.Negatives
Everything is fine, only shower 303 is broken.
Galina Shultts
07.05.2023
Positives
Good day. Many thanks to all the staff of the hotel, they were all very polite and attentive. The food was tasty, but with a small assortment. The transfer was on time, the trip from home to the hotel and back home was without problems. Thank you again. Galina.
GERMAN SCHIERLING
07.05.2023
Positives
The hotel is cozy, the staff is friendly and helpful. There are suggestions for improving the menu; during the 10 days of our stay there was never a fish menu. And with proper nutrition, this is necessary. Many thanks to the medical staff.Negatives
There are cobwebs in the room, on the ceiling, above the window, and in the toilet room too.Answer from Spa Hotel Cajkovskij
Спасибо, за отзыв, извините что за вас рыба не была, сейчас есть через день , уборка паутины тоже прошла, не было видно.