references
VALENTIN ANDREEV
10.11.2018
Positives
I liked it all very much!!!Negatives
There is none of them!
Marianna MushkynaA
25.10.2018
Positives
wellness replenishment treatment staff attitude is very goodNegatives
room next to the elevator balcony next to renovation works where it was noisy and smell of paint in the room
Лариса Сунозова
12.10.2018
Positives
I really love this sanatorium, I’ve been there three times. I don’t understand people who write negative reviews. All people, seemingly adults, when purchasing vouchers, probably see the prices of other hotels, as they say, “feel the difference.” Excellent affordable prices and excellent value prices and quality. I've been to Karlovy Vary eight times, and I've been to other sanatoriums as well. And to "Imperial", and to "Dvorak", and to "Royal Regain". Take my word for it, "Tchaikovsky" is simply magnificent.
Marina Patrikeeva
26.09.2018
Positives
Basically I liked everything and have very good memories. Clean, comfortable, good location, close to the center and springs. All procedures take place at the appointed time without delays. Very friendly restaurant staff. A little late, in my opinion, breakfast starts at 7.30, but in case of early departure for an excursion, you can come early. I really liked this moment, that the employees were understanding and cooperative.Negatives
Not negative, just a wish. I wish there were more vegetable dishes on the restaurant menu. In general, the food is good and varied, a good selection of salads, a lot of fruit, several meat dishes to choose from, fish too every day. But on some days I wanted to do without meat and fish. Some kind of hot vegetable dish, or casserole - vegetable or cottage cheese, would be ideal. Another minus I can note is the weak internet in the room. If you go out into the corridor, everything is immediately wonderful. May depend on the location of the room. I had one with a window onto the courtyard.
Галина Хорошильцева
29.06.2018
Negatives
I missed the first day (06/18/18) of my stay, the doctor did not see me, I wanted to receive procedures on the first day and last day (06/27/18), they didn’t schedule it, why? The website says that procedures are carried out on Saturday, but they only did a bath.Answer from Spa Hotel Cajkovskij
Добрый день, уважаемая Галина Хорошильцева Врач принимает на следующий день после прибытия, к сожалению, это предпочтение гостей, которые прибывают по воскресеньям. Если вы хотели в день отъезда процедуры, нужно было сказать сестре о времени, как правило, никто не хочет процедуры в день отъезда, Количество процедур, безусловно, соблюдалось, всё по договоренности. В субботу есть и другие процедуры, но, по-видимому, вы пришли согласно графику. Такие вопросы, пожалуйста, нужно решать на месте. С уважением,
Элена Никифорова
13.05.2018
Positives
I also want to go to them for rest and treatment
Евгения Саночкина
02.04.2018
Positives
A very decent hotel, the service staff is attentive and responsive, the quality of room cleaning is excellent. The location of the hotel is beyond praise. This is not the first time in this hotel and I want to return to it.
nikolai bukhteev
28.03.2018
Positives
sanatoriums.com handled all the organizational issues of the trip and stay at the resort perfectly.Negatives
food in the Tchaikovsky sanatorium is meager. You won’t be hungry, but you won’t get any pleasure either. The food is monotonous. Sweet, only two or three types of cheesecakes. The second half of lunch (or dinner) may run out of fruit.
Лариса Коротун
09.03.2018
Positives
I liked the food and the attitude of the service staff.Negatives
Disadvantages in the treatment of the procedure were not all performed efficiently, namely underwater massage and classic masses, in comparison with those receiving procedures last year with Winsor, they want to have the best.
KUZEVANOVA GALINA
06.03.2018
Positives
The location of the sanatorium is very good. I really liked the medical staff. friendly smiling medical staff. Varied and tasty food.Negatives
Formal doctor's appointment on the first day. Expensive tests, although even in the three-star hotel "English Courtyard" all tests are taken for free. The same can be said about the sauna. Many procedures have become paid.
Raisa Utkina
04.03.2018
Positives
I really liked the food. Many thanks to the chefs.Negatives
I would like to see procedures such as oxygen therapy and lymphatic drainage included in general procedures (as in other hotels), and not for a separate surcharge. Otherwise everything is great.
Olga Baryshnikova
27.02.2018
Positives
I liked everything very much. I'll be happy to come again.Negatives
No
Nina ALIMUSHKINA
26.02.2018
Positives
1. I liked the work of the medical staff during the magnetic therapy and pneumopuncture procedures. 2. Cleaning was done well.Negatives
1. Dry carbon dioxide bath lasts 15 minutes (In other hotels: Thermal, Smetana-Vysehrad) - 40 minutes. When I asked the doctor why the procedure lasted 15 minutes, she replied that this is the custom in our hotel. 2. The website sanatoriums.com states that treatment includes free testing. In fact, this turned out to be a paid procedure and instead of seeing a doctor 2-3 times, the appointment was only once, and the doctor only measured the pressure and did not even check the condition of the joints. I believe that the site should contain truthful information, and not a commercial ploy to attract clients, and then clients are presented with a fait accompli. 3. Breakfast starts at 7-30 am, and in other hotels at 7 am. Such a late breakfast forces you to swallow food, since procedures are scheduled for 8-00, and on Saturday and Sunday you are late for excursions. 4. My room was on the 4th floor (408), there was a sloping ceiling on both sides and you couldn’t stand upright near the bed because you would hit your head on the ceiling. This was the first time I had such a number. I think there should be special discounts on it and the person ordering the room should know about it. 5. The staff at the reception are sullen and unfriendly. He does everything by stepping over himself.
Nadezhda Palacheva
24.02.2018
Positives
During my two weeks at the sanatorium I felt much better.Negatives
No
Sergey Lazarev
13.01.2018
Positives
A great place for relaxation, treatment, walks and travel around the Czech Republic and Europe. The location of the sanatorium is very good in terms of walking distance to both the central station and the main sources and walking areas. Spacious rooms with constantly updated shower amenities and towels.Negatives
One minus and one note: 1. The main thing is beds and pillows... I have back problems (scoliosis, osteochondrosis and hernia), I went to a resort and sanatorium to take a short course and assumed that in such a place beds and pillows would be the minimum should be close to arthopedic or at least a flat mattress and a harder pillow. It turned out: the mattress had a sag in the middle (I slept closer to the edge) and the pillow was super flat and soft (I folded it in half). 2. I was surprised by the cleaning of the rooms, the beds were not made, this is how I left the bed: I cleaned it myself and went for a walk/treatment, this is what you will come to, although everything else will be updated (gel, shampoo, towels).Answer from Spa Hotel Cajkovskij
Спасибо за Ваш отзыв, горничные заправляют постель каждый день, если Вы себе сами заправили, значит на ваше усмотрение так подходит Вам. Если Вам нужна ещё одна подушка, можно сказать горничной, есть разные виды
LIUDMILA SMAL
29.12.2017
Positives
The hotel is well located, good value for moneyNegatives
The safe in the room did not work, but you can do without it. There was no negativity as such. Clean, bed linen, towels and robe were changed 4 times upon request in 2 weeks. The food was quite good, a lot of fruit, sometimes not very ripe. Treatment is standard. Overall everything is good.
Andrei Pimanov
05.12.2017
Positives
Excellent location of the resort. All sources are from 3 to 10 minutes at a leisurely pace. The terminal (station) is 15-20 minutes on foot or 7-8 euros by taxi. The rooms are spacious, high ceilings, which gives additional volume. Wonderful view from the window (room 306). Especially when the sun comes out and the domes of the Church of Peter and Paul turn golden. The room includes bathrobes, slippers, soap and soap accessories. (To change towels, throw them on the floor). For those in need there is a full minibar of drinks and snacks. The procedures are prescribed by the doctor on the first day. Therefore, if you have any extracts or epicrisis, take them with you. The doctor speaks and reads Russian perfectly. As, indeed, the entire staff of the sanatorium. Approximately 4 procedures per day (before lunch). Meals were two meals a day, breakfast and dinner. Buffet. You can eat while following a diet, or you can not. Porridge, cereals, meat, fish, cheeses, vegetables, fruits, baked goods, tea, coffee, juices. I never met anyone hungry. The staff is friendly, helpful and positive. Thank you all so much for a wonderful vacation!Negatives
Probably not the season, but it would be nice for a resort (not a sanatorium) to have some more evening entertainment programs. And then for the whole week in the Cathedral of St. Magdalene has only one organ concert. The cathedral was full.
Елена Бондарчук
29.11.2017
Positives
Of the advantages, I can only name the work of one of the chefs, an elderly man, who was the only one who tried to please the visitors of the sanatorium; when it was his shift, he always greeted and asked whether the vacationers were happy with his dinner. Well, another small plus is that towels, bathrobes and linen were always changed upon request.Negatives
The sanatorium is not worthy of 4 stars, neither in terms of food nor treatment. The massage consists of light stroking by the slender fingers of a slender masseuse. Who even hired her for this job? Money down the drain. After gas injections, all my arms are bruised. The entire medical staff is spoiled by pensioners who feed them chocolates for their procedures. The question is, why feed them chocolate if everything is already paid at exorbitant prices and they receive a salary for their work using our money. The food at the beginning of the holiday was more or less normal, there was a larger assortment of cheeses and sausages, a large selection of fruits, but at the end it completely deteriorated, only one type of cheese and no variety. Flour products were the same for two weeks; they could have replaced them a little with cakes, rather than feeding them only rolls. And of course the terrible pillows, which are time to be replaced.
Наталия Соколова
26.11.2017
Positives
The medical staff of the sanatorium works wonderfully, very friendly and responsive. But overall the hotel is good. Treatment and nutrition are important. And it's rated five. The chef, which is very pleasant, often explains what is on the menu and offers to try the dishes. Good variety for every taste. A large number of fruits and their variety. The only thing is that if you come around 2 p.m. for lunch, you may not get sweet cake, but that’s not the main thing. Thanks everyone.Negatives
Room cleaning is poor. The bar is not working and there is no place to get a basic cup of coffee. We had to go to other hotels. The present from the sanatorium to try the Karlovy Vary liqueur could not take place in 2 weeks. There was no one in the bar. There were even chairs across the bar so that people wouldn’t go into that part.
Лариса Шестоперова
09.11.2017
Positives
Everything was fine. The sanatorium is good in all respects. Most of the employees work at their place because... their attitude towards vacationers is excellent, but there are employees who are not happy to see us, it’s very good that there are few of them.
Любовь Давыдова
31.10.2017
Positives
Everything was very good: wonderful and responsive staff who always fulfilled any requests with a smile and professionalism. High quality cleaning. Good medical base. Great location. Good selection of fruits and coffee. It was very convenient that there was a choice of drinks for dinner and lunch.Negatives
Low quality food, very monotonous menu. Modest selection of hot dishes. Tasteless baked goods, cut into pieces (very unaesthetic)
ANDREY ROSSOY
15.10.2017
Positives
Wonderful breakfast, lunch and dinner. The staff at the restaurant and at the medical procedures are wonderful.Negatives
1. Disgusting Internet. Room 402. Old building. To check in for the plane we had to go down to the reception at 5 am. There was never normal internet in the room during the 11 days we stayed. This is a SHAME for the hotel. IN THE WORLD OF DIGITAL TECHNOLOGY, THE ENTIRE HOTEL ON ALL FLOORS AND ALL ROOMS SHOULD HAVE FAST INTERNET, 2. There are ONLY 5 hangers in the closet for 2 people. How to hang the clothes of 2 people who came to the hotel for 10 days? Why the hotel saves on little things is not clear.
Вера Гаврилова
06.10.2017
Positives
I liked it all very much.Negatives
The weather in September was unseasonably cold. Some are vacationers.
Marina Kornyushkina
25.09.2017
Positives
I stayed at the Tchaikovsky Hotel for 12 days. We checked in immediately at 12 noon. The treatment was the same as everywhere else - everything was good, but there was no lymphatic drainage (if this is important to someone), oxygen was paid - I took 4 procedures. The staff works very well, everyone is friendly. I really liked the masseuse - very conscientious and attentive. The food is a buffet. Everything is quite normal, but there is no baking at all, a couple of times I came across delicious buns, but not very good. This is in comparison with other hotels. But ... but... gained less excess weight))). There are plenty of fruits - apples, kiwi, melons, delicious pineapples, grapes, nectarines not every day; oranges and cut grapefruits; bananas. If you come 30 minutes before the end of lunch or dinner, a lot has already They’ll eat it and won’t report back. Of course you won't go hungry, but keep this in mind.Negatives
I was in room 308 - the elevator through the wall can be heard from 6 o'clock in the morning, so anyone who gets up later will not be very comfortable. But since... In the morning and during the day I was rarely in the room, and in the evening they rarely go there, so life there is quite bearable. There was also a cracked sink, the water in the bidet did not drain well, the heated towel rail was barely warm. In general, this room requires repairs. My relative lived in the next room - Everything was fine with her, and the radiator in the bathroom worked well. But it was impossible to change the number - there were no rooms available. But somehow I wasn’t particularly upset about this, but it could obviously upset someone. But In general, I'm happy with my vacation.
Юрий Тулик
18.09.2017
Positives
I choose this hotel every year and every time I am satisfied with the Tchaikovsky Hotel. Responsive staff, high-quality procedures, comfortable rooms, pleasant bed linen.
Алма Кусманова
17.07.2017
Positives
Treatment, food, accommodation conditions - everything is very good! The medical and service staff are very friendly!Negatives
It’s bad that the treatment does not include taking basic tests (blood, urine, etc.) upon admission and at the end of treatment.
Irina Chernousova
10.07.2017