references
Taranucha Evdikija
27.06.2019
Positives
This is my second time coming to this Hotel. There was enough left. Wonderful, helpful and friendly staff. Thank you.
Gennadiy Polonskiy
11.06.2019
Positives
The staff tries to provide good rest and treatmentNegatives
Slightly over-salted first courses for lunch
LIUDMILA ROTASTIKOVA
30.05.2019
Positives
Strengths: Excellent location of the sanatorium, good cozy rooms, professional work of the medical staff and service personnel, and in general - a friendly attitude towards vacationing clients.Negatives
There are some problems with nutrition - a frequently repeating assortment of dishes and products at breakfast and dinner (I didn’t take lunch). The baked goods (buns and cheesecakes) were the same throughout the 2 weeks of my stay. As for treatment, oxygen therapy and lymphatic drainage are not included in the list of already paid procedures (as in other sanatoriums), and if they are necessary, they require additional payment.
Валерий Зайцев
23.05.2019
Positives
Good location, 8 minutes walk to the springs. Close to the city center and excellent walking trails in the forest. Good medical facilities, attentive and friendly staff. There is a swimming pool. Good kitchen.Negatives
A few days later there was a strong smell of sewage in the shower room (room on the first floor).
Наталия Жислина
05.05.2019
Positives
This was my sixth time in Karlovy Vary. I love this city very much. Excellent treatment and wonderful walks in a wonderful forest!Negatives
There is no negativity. The only downside is the uphill climb. People who have problems with their legs need to know this. Since I don’t have such a problem yet, everything is fine. There is a plus - close to the forest, for those who love walks in the wonderful forest of Karlovy Vary.
Раиса Ахмедьянова
04.05.2019
Positives
Friendly, knowledgeable staffNegatives
Loud conversations from staff during procedures, not all bathrooms have steps
EVGENII LEONTEV
29.04.2019
Positives
Many thanks to all the staff for making the holiday a success. Special thanks to the male doctor (unfortunately, I didn’t find out his name).Negatives
I would like to see an omelet for breakfast. On the second floor there is very weak WI-FI.
Светлана Брыкалина
28.04.2019
Positives
All goodNegatives
The downside is the excursion that was promised for free to Prague at the sanatorium, when contacting the reception they said that we don’t give these excursions and honestly didn’t like the doctor, but otherwise everything was fine.
Галина Соловьева
27.04.2019
Positives
The hotel is well located: close to the springs, to the center and quite quiet. The hotel rooms are spacious. The rooms are cleaned every day, they are cleaned quickly and well. Attentive and professional medical staff. The restaurant menu is varied and well prepared. The restaurant workers are friendly.
Зинаида Ирошникова
18.04.2019
Positives
convenient location of the hotel; attentive, caring and friendly hotel staff; varied cuisine; nice spacious rooms
Svetlana Ovsiannikova
08.04.2019
Positives
High level hotel, I liked absolutely everything! Food: varied buffet, lots of fruits, fresh vegetable salads, fish, meat, all cooked very tasty. A wonderful team of chefs, always smiling waiters, thank you very much!!! The treatment, in my opinion, is at a very high level (I was in Karlovy Vary for the seventh time and there is something to compare with). The treatment base is excellent, all procedures are of high quality and are carried out exactly at the appointed time, which is very convenient. A wonderful real massage, the doctor did a great job of giving gas injections, they helped a lot. Thank you very much to all the girls working in the hotel's medical department. A clean and comfortable counter-current swimming pool, open all day, really complemented my wonderful holiday! The rooms are clean and the girls quickly and quietly cleaned everything for relaxation. Thanks to the reception staff for their help on all issues from printing out boarding passes to calling a taxi; you could always turn to them for any help and they helped with everything. I highly recommend this hotel to everyone and look forward to meeting the wonderful hotel staff next year. Thanks to all the staff!!! You are a great team, I don’t want to leave you!!!
Евгения Саночкина
01.04.2019
Positives
Very good location of the hotel, 5-7 minutes from the colonnade. Cleaning of the rooms is excellent.Negatives
Very unfriendly people greet you at check-in at the hotel. The food at the hotel is getting worse every year and is very monotonous. The nurses perform procedures poorly. I would like the transfer to be carried out by drivers in a clean car and without foreign odors.Answer from Spa Hotel Cajkovskij
Уважаемая Евгения! Спасибо за ваш отзыв, мы рады , что Вам нравится наш отель, а насчет еды в ресторане, мы стараемся, чтобы была разнообразной, в ресторане есть менеджер ресторана и диетсестра, к которым можно обратиться в случае каких-либо пожеланий, трансфер- вы заказываете в своей турфирме, это независит от нас.
Flyuza Faizova
31.03.2019
Positives
This is the second time I have vacationed in your sanatorium. I really like it, it’s calm, the attitude of the staff is friendly. The location of the sanatorium is very convenient, close to the springs. Next year I want to go to the same sanatorium again.Negatives
no negatives
Oleg Trubetskoy
26.03.2019
Positives
The room is well cleaned.Negatives
We stayed in a luxury room from March 10 to March 23, 2019. Incredibly rude staff. They asked to check out at 11 am, although check-out is at 12.00. The reason is the desire to leave for lunch (that's what the receptionist said). We had to abandon some of the procedures because... for one of the procedures - magnetotherapy, the wife was 3 (!) minutes late. The door to the office was already closed. I had to figure it out using a video camera. It was very disgusting. In the deluxe room where we lived, the sofa was torn. My wife had to sew it up herself. The TV remote control did not work because... was from another TV system. The Internet practically did not work. The pastries in the dining room were all from the nearby Billa store and were always not fresh. Often two types of fish differed only in name. The doctor, instead of three times, only saw you once upon arrival and his only desire was to get rid of you as soon as possible. All the promised tests (glycated hemoglobin) were forgotten. You can't even sit down at the reception. All the faces of the staff, with the exception of the staff on the minus first floor and the masseuses, express extreme indifference and a desire for you to disappear as soon as possible. This is the first time in the history of our travels. We do not recommend anyone to relax in this establishment (Tchaikovsky sanatorium).Answer from Spa Hotel Cajkovskij
Добрый день! Спасибо за Ваш отзыв, жаль что Вы не обратились к администратору, во время Вашего пребывания, эти проблемы быстро бы устранили. Хочу отметить, что мы заказали диван для обивки, мы пока не хотим убирать его из комнаты, если это было такой проблемой для Вас, нужно было сказать нам об этом, мы не оставили бы это в комнате. В связи с поздним прибытием работник извинился, дверь закрылась, но стука не было, я знаю, что проблема решена, и Вам было было предложено обменяться процедурами. Кондитерские изделия изготовляют у нас каждое утро в пекарне, если ассортимент в магазине Билла похож, в этом нет ничего плохого, рыба всегда двух видов и чередуется. На стойке регистрации Вы можете воспользоваться лобби-баром по соседству. Консультации с врачом можно заказать у медсестер. При отъезде выезд с нами в 12:00, прибытие в 11:15 и выход из номера в 11: 45 Никто никого никогда из номера не выгоняет
Иван Сырескин
12.03.2019
Positives
Good quality resort, great location. Receptionists Svetlana and Igor are great - they simply solve problems. The rooms were cleaned perfectly. Everything in the room was fine (except for the first few days when it was warm). The food is decent. I was examined at a nearby sanatorium - in SAVVOI. I was pleased with everything - everything was GREAT. And if I go to Karlovy Vary, it will probably be SAVVOI.Negatives
I arrived five thousand km away, and at the reception Elena said that I arrived 18 minutes earlier and that I should walk in the rain until 14-00. There are no sofas at the reception to sit and wait. The first few days it was cold in the room and we had to sleep in clothes. The TV remote control did not work, they replaced it after two warnings. At the massage, when they asked if I had a massage in Russia, I honestly said that in Russia I was given a MASSAGE. And here they pet him like a kitten. And at the same time, I received a bunch of negativity - and that she hates communism, and the Russians bought everything here, etc. I was 11 minutes late for inhalation due to tests - they sent me without the procedure - although there were free places. Yes, I think it’s my own fault - I was warned. In Russian and Turkish sanatoriums they will still do the procedure. The Internet did not work - they told me to look anywhere on the floors and in the corners and there you can work standing. The lobby bar was not working - evening coffee was over. There is absolutely no evening leisure. It is to TCHAIKOVSKY that my family and I are unlikely to come. Sorry - but this is fair.Answer from Spa Hotel Cajkovskij
Уважаемый, Ивана Сырескин! Спасибо за ваш отзыв, хотим сообщить, что check-in у нас в 14:00, если гости приезжают раньше, а номер свободен или убран уже, могут поселиться раньше, в другом случае - могут посидеть в комнате, рядом с регистратурой, где проходит встреча клиентов с их делегатом, также там хороший интернет. Процедуру вы получаете,даже в случае опоздания, только вас предупредили, что в следующий раз не опаздывать. Нам жаль , что ваш отдых не был приятным у на. Но Вы можете наш отель сравнить с отелем Savoy 5****, это другая категория и высшие цены
Марина Глухова
10.03.2019
Positives
We rested in the Tchaikovsky sanatorium 23.02-5.03. I had an anniversary, my husband had a birthday. In this regard, we received a compliment from the Hotel - a room of a higher category with a view of Sadovaya (very beautiful view!) and free Becherevka in the Tchaikovsky Palace Bar. To say that we enjoyed our vacation is an understatement! We were absolutely delighted with the room, the buffet, the service, the procedures, the weather (it was sunny, up to 17 degrees during the day) and Karlovy Vary in general! We healed, walked around the mountains and the city, breathed in the incredibly “delicious” air, soaked up the surrounding Beauty!.. We had a great 10 days! A huge THANK YOU to everyone, everyone, everyone who took care of us these days - fed us delicious food, carefully looked after us during procedures, kept the room clean, solved organizational issues... A huge THANKS TO EVERYONE! We hope to meet again!))) P.S, We travel a lot. Believe me, we have something to compare with!Negatives
Wish. There is not enough clock in the room.
Людмила Федорова
09.03.2019
Positives
I really liked it.Negatives
Only seen by a doctor once
Людмила Хусаинова
16.02.2019
Positives
Very polite staff, room cleaning daily.Negatives
The food is monotonous. The pillow is very loose and not comfortable to sleep on. The room with a double bed had one pillow, since I paid for a room for one person.
Nella Krauter
03.02.2019
Positives
Friendly, friendly, staff, good. medical center, calm environment for relaxation. Good selection of dishes, spacious dining room. Everything is great. There are no complaints. I rested in January, the room and the premises were warm. Liked. Thank you !Negatives
No
Nadejda Hettmann
27.01.2019
Positives
Very friendly atmosphere, staff very nice. Everything in one building: swimming pool, sauna, wellness area.
Ирина Гросс
22.01.2019
Positives
I liked everything, there’s not enough space to list it all. This includes the friendliness of the staff and the clear organization during the procedures - everything was done on time, we discussed the necessary with the doctor and chose the optimal course for me. Special thanks to the cooks at the sanatorium - a variety of dishes, everything is delicious. The location of the sanatorium is a short walk along a slightly inclined street, it’s not annoying. Everything around is beautiful and the walk is simply a pleasure; the springs are about 10 minutes at a leisurely pace. And I also say a big thank you to the drivers who work in the transfer service. Accurate, on time, polite guys. I'll definitely come back.
Елена Дроздова
21.01.2019
Positives
Rested from 01/06/2019 to 01/16/2019 I really liked the hotel. Good medical base. Friendly staff. They will always come to the rescue. Very good food. I will be happy to come back to Karlovy Vary and to this hotel.Negatives
I have not encountered any negativity in this hotel. As in Karlovy Vary itself.
Elena Taschlykow
12.01.2019
Positives
Everything is fine, everyone is happy.Negatives
There are no cons.
Elena Usanova
20.12.2018
Positives
Hi all! I rested at the Tchaikovsky Palace sanatorium at the end of November 2018. Thank you very much for a wonderful vacation and treatment!!! They processed me quickly. The room was small, but cozy and clean. They cleaned it every day and had everything you needed. In the treatment department, all the girls are friendly, especially during water procedures. EVERYONE SPEAKS RUSSIAN WELL, which is very convenient for vacationers. I would SEPARATELY WANT TO SAY THANK YOU TO THE COOKS!!! A varied menu and everything is very tasty and beautifully decorated! If you need to have breakfast early to go on an excursion, there is no problem at all, you just need to notify the restaurant staff in the evening and they will serve you early. The location of the sanatorium is very interesting, you can go out onto Sadovaya Street, go downstairs and you will come out to the “Snake” colonnade, or you can go out onto the street, which is located higher and then you need to walk a little to the left side of the entrance and you will see a beautifully restored church and then it begins a park area where the air is so fresh and clean, you can’t breathe it in. The paths are marked by numbers, there is a map near the bus stop, choose a route and go! Just remember that you need good, or rather comfortable, shoes! I recommend everyone to stay in this sanatorium!Negatives
Is it possible to say that this is a negative thing, I don’t know, rather, what I didn’t like was that the doctor’s appointment is only the next day and after lunch, so you’re wasting time, I’d like to speed up this process!!! The sanatorium has a swimming pool - it is very good, but it is small....
Tatyana Soldatova
17.12.2018
Positives
Good afternoon Tchaikovsky. I was only in treatment for a week. I was very pleasantly surprised by the service. Thanks to all the staff and doctors for the excellent service. I will definitely come to you again. Sincerely, Tatyana.
NADEZDA EROKHINA
17.12.2018
Positives
Very good atmosphere to relax. Treatment procedures are well organized. Special thanks to the treatment room staff.Negatives
For a greater therapeutic effect, it is desirable that the number of sessions for the prescribed procedures be at least 10.
Alla Kotunova
01.12.2018