references
Olga Miliutina
03.10.2016
Positives
I rested in the Iris sanatorium in September 2016. Liked. Very cozy, modern, new hotel. A very good modern balneo department with lighting and calm music. I really liked the salt cave. Wonderful spa area. Wonderful staff led by Dr. Yuri.Negatives
It would be a good idea to install coolers with drinking water, at least near the elevator. This was especially lacking in the Spa area. In the Spa area it would be very nice to drink tea with chamomile and ginger. For several days there was very cold water in the pool. The bubblers in the pool do not work.
Answer from Spa Hotel Iris
Здравствуйте Ольга! Спасибо за отзыв. Насчет кулеров с питьевой водой мы уже активно думаем и в ближайшем будущем это реализуем. Температуру в бассейне уже подняли, спасибо за замечание. Массажные струи в бассейне работают ритмично, то включаются, то выключаются - так настроен режим их работы. С уважением, менеджер отеля Iris Iryna Khytrych.
ELENA BELEVTSEVA
03.10.2016
Positives
I was on vacation with my daughter in September 2016. For the first time in Karlovy Vary. We are very pleased with our vacation. The sanatorium is new and beautiful. The medical staff is professional and attentive. Special thanks to the doctor for the attention he showed us, the head nurse, the girls with parafango, and Tatyana. I would also like to thank Gana and Valdemir for their care and quick service. Thanks to everyone for organizing a good rest and treatment. .Negatives
NO.
Анастасия Михайлова
01.10.2016
Positives
Good afternoon, during the entire stay there was not a single comment. A wonderful sanatorium, you can drink mineral water in the building itself, there are all procedures! The doctor is a gift, he always listens, shows interest, and you can see in his eyes that the health of the guests is the most important thing for him. The restaurant is clean, cozy and delicious healthy food. There is an excellent salt cave, a lot of salt and the air is rich. The location is convenient.
Татьяна Мельникова
28.09.2016
Positives
We visited the Iris sanatorium in September 2016. This was our first experience of relaxing in a sanatorium. To say that we liked it is to say nothing. Everything is at the highest level, not every 5* hotel can boast of such coherence in the work of the staff, cleanliness and quality. We are planning to repeat this holiday in January. The question “which sanatorium to choose” will not arise. Definitely Iris!!!
NATALIA ZOGRAFOPOULOU
22.09.2016
Positives
I rested in the sanatorium for 14 days. I liked everything very much, the sanatorium is new, the location is excellent. Liked everything!!!! Many thanks to all the staff for your attention!!! Next time I will definitely choose this sanatorium, unless the prices change of course))),Negatives
there is no negativity.
Александра Поляшов
19.09.2016
Positives
I rested in the sanatorium for 13 days. I’m very pleased, the staff is friendly, I liked the doctor, he examined me carefully and prescribed procedures. I especially want to mention Alla from the treatment room and Lenka and Lucia from the hydropathic clinic.
Margarita Zisman
17.09.2016
Positives
We rested in the iris sanatorium for 12 days, the sanatorium is new. The rooms are very bright and large. The bed was changed every 3 days, very good linen, orthopedic mattresses. I would really like to thank all the staff working in this wonderful sanatorium, we were completely delighted throughout all the days. I really want to mention the highly qualified doctor and wonderful person Yuri Ivanovich! Who treated each of us with great attention and prescribed the correct treatment. The medical staff was very well-coordinated, good-natured, all procedures were comfortable, strictly on time, there was no need to wait. We were always greeted with a smile. The cuisine was gorgeous, everything was delicious, the menu was never repeated, I especially want to mention the chef Marushka, who prepared delicious dietary dishes, everything was served very beautifully. The waiter Lyubomir is a great professional in his field. He simply lifted everyone’s spirits, was very cheerful, joked and even danced, it created a very pleasant impression.Negatives
Despite the fact that the cleaning was done thoroughly, a very unpleasant impression was left when water was found instead of shampoo. There are no curtains in the bathroom, all the water pours onto the floor.Answer from Spa Hotel Iris
Здравствуйте Маргарита! Спасибо за отзывы о нашем отеле. Отмечу, что в ванных комнатах действительно нет занавесок, там установлено стекло и если Вы даете большой напор воды, то она может попадать на пол. Занавески - это не всегда гигиенично, тем более что они часто дают неприятный запах. Что касается шампуня, то мы проверяем эту информацию. Обычно шампуни полностью упакованные, наши горничные следят за этим, но если такое случилось - это может быть только брак производителя. Заведующая отдела бронирования и маркетинга в отеле Ирис Ирина Хитрич.
ЛЮДМИЛА ХОМЯКОВА
15.09.2016
Positives
The hotel is wonderful! The staff is attentive, responsive, always polite and smiling. The equipment is the latest, the procedures are a pleasure, given the high qualifications and diligent work of the doctor and nurses. The food is excellent!!! Cleaning is daily. The wellness area perfectly complements the course of treatment procedures. In general, everything is at the highest level! Thank you all so much, and special thanks to the website Sanatoriums.com for the opportunity to relax and improve your health in this wonderful hotel.Negatives
Complete absence of any negativity.
Evgenia Tyurin
12.09.2016
Positives
From August 15, 2016 to September 5, 2016, my husband and I rested at the Iris Spa Hotel. Fairy tale! Delight! The city is a piece of paradise! The hotel is located in a beautiful location, very convenient and close to the Colonnade springs. Hotel after reorganization and renovation. All procedures, swimming pool, saunas, salt cave, restaurant, bar - in one room. All equipment is new, snow-white linen, towels are changed daily, beds are changed every 1-2 days. Hotel director, chief physician - MVDr - Yuri Onisko - a very attentive, sensitive doctor who is comfortable with himself and open to frank conversation. For which I thank him very much! During the procedures everything is rosy, they are always in a good mood and greeted with a kind smile. Main sister Tanya and Alochka and other medical staff There are no queues. It’s nice to hear: “Come in, we’re waiting for you!”, “Is that convenient for you?”, “I’ll help you”! The morning begins with the smile of Yanochka, Sasha, Evgeniy, Martin - “Good morning” - reception. In the restaurant, golden Lubos, Claudia and Nanas are waiting for us with a hot cup of espresso coffee, etc. The cuisine is excellent, varied, cereals, pastries, fruits. I would like to sincerely thank the entire hotel team for their warmth, comfort, care, friendliness and, of course, qualified approach to their work. We intend to come again and recommend the Iris Hotel to others. Evgenia, Leonid - Israel
Marina Slutskaya
11.09.2016
Positives
Clean, new, beautiful hotel; great spa areaNegatives
Little fruit; using yesterday's food; The air conditioner was brokenAnswer from Spa Hotel Iris
Здравствуйте уважаемая Марина! Спасибо за Ваш отзыв. Кондиционер в отеле действительно ломался один раз, мы его отремонтировали в кратчайшие сроки. Что касается, как Вы пишите, использования вчерашней еды, то это объективно невозможно. Во-первых, оставшиеся продукты утилизируются, у нас в Чешской Республике в этом плане строгие законы. Во-вторых, в отеле постоянно осуществляется контроль, чтобы в меню были только свежеприготовленные блюда. С уважением, заведующая отдела бронирования и маркетинга в отеле Ирис Ирина Хитрич.
Josef Sitkilov
05.09.2016
Positives
Thanks to your page, from 08/21/16 - 08/28/16, we rested at the Iris Spa Hotel, with three meals a day, a doctor’s visit and a set of procedures. Special thanks to the head doctor of the Hotel, Mr. Yuri Onisko, for his careful examination and correct prescription of the prescribed procedures, as well as to all the medical staff for their pleasant attitude towards vacationers! Many thanks to the restaurant staff and hotel staff for the deliciously prepared food and cozy, family atmosphere! Many thanks to the Hotel nurse, Irina, and the reception staff for their services and attentive attitude! The Hotel's convenient location to drinking springs, the presence of a swimming pool, jacuzzi, Finnish and steam saunas, make it more attractive to city vacationers! We would be very happy to spend time at the Iris Spa Hotel again! Sincerely, Joseph and Tatyana Sitkilov. GermanyNegatives
Not yet.
Pavel Dubovskiy
05.09.2016
Positives
I didn't expect that I would like it SO much. 15 days of procedures and rest.
NADEZHDA IVANOVA
31.08.2016
Positives
All liked it. Treatment, staff attitude, doctor's advice - everything is a plus. Special thanks to the head nurse!Negatives
There is only one comment. During the entire period of stay (12 nights), the cleaning staff never wiped the dust anywhere, neither in the room nor in the bathroom on the shelf.Answer from Spa Hotel Iris
Здравствуйте уважаемая Надежда! Спасибо за Ваш отзыв. Наши горничные очень тщательно убирают номера, в особенности комнаты. И если Вы заметили небрежность в плане уборки пыли на полочках, то это могло быть только в том случае, если полочка была полностью заставлена Вашими личными вещами. А наши горничные не имеют права прикасаться к личным вещам гостей. Мы уже предупредили горничных, чтобы они спрашивали разрешения гостей, если надо сдвинуть их личные вещи при уборке. Благодарим Вас, что отдыхали в нашем отеле! С уважением, заведующая отдела бронирования и маркетинга в отеле Ирис Ирина Хитрич.
Elena Taranenko
30.08.2016
Positives
Excellent medical staff. Very convenient location of the hotel. Cozy rooms
Elena Pervushina
25.08.2016
Positives
I rested in the Iris sanatorium for 17 days. I liked absolutely everything: the room, the attitude of the staff - everyone without exception, the location of the sanatorium, the schedule of procedures, the food. Many thanks to the staff of Sanatoriums for organizing the holiday. I really hope to come next year, of course, I am counting on an adequate price.
Овсянников Алексей
23.08.2016
Positives
New good sanatorium, new snow-white robes, towels, fresh modern interior. Large sleeping beds with orthopedic mattresses. We lived in a room with a balcony and a view of Sadovaya, an amazing view. The staff is friendly and smiling. Delicious healthy food, in the morning there was cottage cheese, yogurt, porridge. For lunch, steamed fish, dietary pilaf, chicken breast with fresh salad. I also really liked the wellness area, especially the jacuzzi with hot “sea” water, sauna and hammam. Among the procedures I liked: oxygen therapy - it inspires, lymphatic drainage, gas injections and massage.
Sergei Tomikas
22.08.2016
Positives
The sanatorium is new, very pleasant atmosphere and design. The food was good, the breakfast was sufficient, and there was an individual approach. The medical equipment is good, I would recommend it.
Виктория Сюрли
22.08.2016
Positives
For the first 4 days there was very little food, breakfast without porridge, a small salad bar, which can probably be explained by the fact that there were very few clients, but then everything changed radically so that in the last few days I didn’t want to leave. The staff is nice, I asked to be moved to another room, and they moved me. The medical workers are attentive, caring and caring. The doctor is very pleasant and sympathetic.Negatives
Price increase for next year. The pool is normal in size for a sanatorium, but there is a steep descent into the pool.
BORIS SERGEEV
21.08.2016
Positives
Stay in August. The sanatorium-type hotel is new, small, well located. The price level is quite high, but offers need to be studied. To the nearest source the usual step is 7 minutes. The equipment is new. The rooms are large and the beds do not interfere with living. The choice of procedures is sufficient. The main advantage is that most of the service staff know the business and are very friendly. For those interested in nutrition. The food hall is bright, with windows for 13 tables. Choice of a la carte menu at breakfast. The design and presentation of the dishes are decent, but the choice of snack table varies and depends on the occupancy of the hotel. A big plus is that when vacationers actively select fruits, they are always available and are not translated. Management is in the active process of bringing all indicators to the specified level of standards.Negatives
The path to the springs and back has a certain slope, which must be taken into account as a feature of the area.
Galina Lazareva
17.08.2016
Positives
Convenient location, close to sources. The quality of accommodation and conditions are very good. The quality of treatment and medical staff are very good.
Любовь
16.08.2016
Positives
I rate it excellent in all respects. Wonderful, friendly, cozy atmosphere in everything - from reception to departure from the hotel: accommodation service, wonderful doctor Yuri, highly qualified, attentive, helpful medical specialists, excellent cuisine and service, cleanliness, high level of comfort of stay and treatment. Very convenient location relative to the springs and park area. I consider my stay in this wonderful sanatorium a great success. With a pure heart I recommend it to everyone who loves themselves and wants to have a good rest. Special words of gratitude to the website sanatoriums.com for their help in choosing a sanatorium, arranging reservations, and transfers. I recommend you as a reliable partner. Thank you.
Elena Barteneva
16.08.2016
Positives
Very good hotel, clean. Friendly staff.Negatives
We didn’t always have porridge for breakfast; I would like porridge to be prepared every day.
Фарида
09.07.2016
Positives
I really liked the hotel. Everything is at a decent level, all procedures are carried out well, the staff is good and attentive. I especially liked the food, the food was delicious, the menu was always varied. I will recommend the hotel to all my friends
Федор Еворский
08.07.2016