references
Zhanna Dyakun
23.08.2018
Positives
We were satisfied with our stay at the hotel. Many thanks to all the staff. Special thanks to the doctor.Negatives
The downside is the food. There is no variety. A small selection of salads and fruits if you come towards the end of lunch or dinner. There are no more fruits or dessert.
Alexandr Ogay
15.08.2018
Positives
Thanks to the staff of the sanatoriums. Everything was organized perfectly, transfer, accommodation, return transfer. The hotel is excellent, the staff is friendly and helpful. We had a wonderful time at the hotel. The location of the hotel is convenient, close to all the main central points of the city.
Любовь Кайнулайнен
11.08.2018
Positives
Everything is wonderful. The staff is very friendly, the cleaning is very good, the food is beyond praise, the waiters are all so friendly and efficient, the location of the hotel is excellent. It’s even good that you have to walk 15 minutes to the springs. Everything is nearby and at the same time not in the center of the bustle. Very clean, beautiful and cozy. We will definitely go back to this hotel again.Negatives
No
Михаил Бортник
09.08.2018
Positives
I liked everything very much, spacious room, comfortable bed. everything sparkling clean. The service staff is friendly, the food is good, beautifully presented. Also, the medical care was at a good level, I really liked the massage. In general, we had a great time. We will definitely return to this resort!Negatives
No negativity!
Bela Zilberfarb
07.08.2018
Positives
The second time we vacationed at the Iris Hotel. Very pleased. Excellent doctor and all the medical staff. Treatment at a high level. The food is excellent. Thanks a lot, everyone.Negatives
There are no cons.
Oxana Kanchina
05.08.2018
Positives
Massage therapist Eduard has a high level of professionalism in his work. Many thanks for his work.Negatives
Seating in the dining room. It is unacceptable for this level of hotel that vacationers are seated at a table when there are not only empty seats, but also free tables. Guests should feel comfortable, but it turned out to be the opposite.
Ирина Королева
05.08.2018
Positives
Attentive, friendly staff. Thoughtful menu, delicious, properly prepared food. The regimen of procedures is compiled in the required sequence, based on their effect on the human body. Beautiful, clean rooms and the whole hotel. One can only speak with admiration about the doctor Yuri Ivanovich Onisko! An attentive person who thoroughly understands your pain and really helps! Highly professional, unique doctor!
Кира Агеева
05.08.2018
Positives
This is my first time at a sanatorium and I liked everything so much that I decided to take the course every year. Thank you to all the staff, kitchen staff and nurses. Thank you very much to themNegatives
One minus is the stop 15-20 minutes before the airport. The driver stopped the car and said that it was a technical stop for 10 minutes. All passengers answered no, to which they received the answer that he needed it. Of course, no one objected since the person needed to go to the toilet, but watching from a stuffy car in 30 degree heat how the Driver drinks coffee and talks on the phone was very unpleasant. I don't think this should happen. It’s one thing to quickly run to the toilet and quite another to drink coffee when 4 passengers are sitting and waiting for the driver.
Valentina Kuznecova
31.07.2018
Positives
I was on vacation for the second time. All liked it. Hope to return next year. Many thanks to all the staff!
Ольга Братасюк
31.07.2018
Positives
If you want to have a great rest in a calm, cozy atmosphere, this is the place for you. Everything just makes me happy.
Ирина Офенгейм
30.07.2018
Positives
The hotel is in excellent condition. Great design. Clean. A very good water complex with a sauna, a wet steam room, a jacuzzi and a swimming pool. All procedures are distributed over time, there is no waiting time, everything is quickly and clearly organized. Very good massage therapist working on the 5th floor.Negatives
The food is good, although I would like more choice. Also, the quantity is not always enough and if you come in the middle or end of the allotted time for food, you will not have enough. The dish runs out and is not replenished for a long time or not replenished at all. For example, peaches run out 15 minutes after the start of lunch and are no longer brought out, also with other dishes or fruits. These are, of course, minor shortcomings, but it would be better not to have them.
Светлана Уразова
28.07.2018
Positives
We returned today from Karlovy Vary, the Iris sanatorium. We stayed there for 11 days, we went because my mother’s doctor recommended resort and sanatorium treatment for her joints and musculoskeletal system. The stay at the sanatorium was very comfortable, 11 days flew by unnoticed. A very attentive and competent doctor carefully examines each patient and prescribes individual treatment and diet. At the same time, the food is simply excellent - varied and tasty. Wonderful service, I especially liked the way the guys from the restaurant and the girls from the balneo center served us. Thank them very much for a comfortable stay. The sanatorium is very well maintained, everything is clean, the team works harmoniously. In general, if you are wondering whether to choose a sanatorium, then I definitely recommend it! There is no such thing as a negative, it’s just embarrassing that a robe is only issued once during your stay at the sanatorium. Still, I would like it to be taken out for washing at least once every 4-5 days. Linen is changed there every four days, so the robe could also be replaced with a clean one, after all, guests use them intensively. This is more of a suggestion or a wish, not a minus.
Набоченко Валентина
17.07.2018
Positives
Very good service staff, the rooms and the sanatorium are perfectly clean, they prepare delicious, high-quality and varied selection of dishes. The treatment was chosen correctly, thanks to Dr. Yuri, a very kind, sympathetic head nurse Tatyana, an amazing massage therapist Eduard. Thanks to the whole team for a positive, good holiday. The pool has pleasant water without chlorine. Thank you very much.
Ирина Копытова
16.07.2018
Positives
Karlovy Vary is a city of relaxation, and the Iris sanatorium is a continuation of this relaxation. I liked the hotel staff, the reception is always ready to advise, help, the waiters are girls and Lyubomir is a positive person, the head nurse Tatyana, Alla and other nurses, all without exception are friendly, welcoming, Yuri Ivanovich is a competent and attentive doctor, I especially want to note Massage therapist Eduard is a very good specialist! The food will satisfy the tastes of both women and men, fish (grilled, steamed, baked) meat (veal, turkey, chicken, etc.) every day (lunch and dinner - choice from the menu) Room cleaning - daily, in the hotel cleanliness and tidiness! The answer to the question that determines how much you liked your stay at the Iris sanatorium: do you want to come here? It will be definitely YES!Negatives
There are no cons!
Sergey Shmatov
15.07.2018
Positives
Attention, courtesy, unobtrusiveness, clarity, organizationNegatives
It seems to me that a second meeting with the doctor should not be at the end of the course, but after 2 days, to eliminate misunderstandings that sometimes arise. And it is advisable not to change the consulting or attending physician.
OLGA BUROVA
10.07.2018
Positives
Thank you for a wonderful holiday and treatment. The sanatorium is wonderful.
aharon kaplan
09.07.2018
Positives
very good sanatorium very good staff of nurses led by the head nurse in the dining room very polite waitresses good food excellent location of the sanatorium close to the springs in general guys I’ll tell you this if you want to have a good rest and get treatment take the Iris sanatorium you won’t regret itNegatives
no negativity
Аlexander Myakushkin
08.07.2018
Positives
It was a wonderful holiday. Thanks a lot, everyone!
Юлия Уварова
04.07.2018
Positives
Wonderful hotel, all the staff try very hard. Wonderful doctor Yuri, nurses, waiters, maids - everyone wants to give five plus! I'll definitely come next year! You can also note a very cozy room and a nice swimming pool with a sauna and jacuzzi. The entire atmosphere in the hotel is calming and sincere. Thank you, dear hotel staff! Yulia Uvarova.Negatives
There is no negativity.
Нина Калинкина
02.07.2018
Positives
Excellent room, picturesque view from the window, very friendly medical staff, excellent food and waitersNegatives
Unfortunately, some vacationers smoke on the balconies; the smoke enters the open window of the room, which interferes with enjoying the singing of birds and crystal clear air
Elena Egorova
01.07.2018
Positives
Good location - close to springs and parks. The food is good. The work of medical personnel is clearly organized - at the nursing level. Tatyana Natalya Alla - thank you!Negatives
We booked this particular hotel based on reviews of Dr. Yuri and an advertising video in which he talked about their recommendations and methods for combating excess weight. We arrived on Saturday. They specially calculated 2 weeks of rest for me - according to work conditions, and 3 for the child. Doctor Yuri was on vacation. We were received by Doctor Olesya (or Oksana). Took it on Sunday evening. It turned out that we could have started drinking water on Saturday or Sunday morning, but we started on Sunday evening. The doctor conducted the appointment casually, when I asked about recommendations for the child on excess weight and about the video with Dr. Yuri - she shrugged her shoulders and said that we need to apply the principles of separate nutrition. If there is a doctor’s recommendation, apparently you should at least give a printout with them and the rules for combining products? The reception in general was very crumpled and fast. The next morning they took a blood test. But they never got around to sharing the results. There was no repeated doctor’s examination or recommendations. After the second lymphatic drainage procedure, my legs hurt a lot at night. In the morning I came to my older sister Tatyana to warn me that I would not go to the procedure. There was not even a proposal to correct the program with the doctor. Tatyana herself canceled the procedures about which I had doubts and suggested others. I generally had a feeling that those patients who did not personally know Dr. Yuri were useless. There is no special approach to treating excess weight. We had a consultation with a nutritionist - she weighed me on special scales, gave a breakdown of the % ratio of fat and water in the body and calculated the menu for the day in calories. Not specifically in the sanatorium, but in general. Well, at least it’s something compared to consulting a doctor. There is simply no program to combat excess weight, which was discussed in the video. And the recommendations are the most general. After two weeks of treatment, my husband replaced me. I can’t say anything bad here - they accepted him promptly upon arrival. There are many dangerous places in the room that can lead to injury. Above the bedside tables are glass shelves with sharp edges. Glass coffee table. The child carelessly leaned on it and the table fell apart. According to international GOSTs, glass tables must be made of tempered glass. Such glass does not break in pieces - and as can be seen from the photo, it did break - apparently there was already internal tension. Tempered glass falls off into small crumbs. What if this fragment fell on the child’s leg and he was injured? If we consider that there are a sufficient number of children and elderly people in the sanatorium, they all expose themselves to danger in this situation. We ended up paying 90 euros for poor quality hotel furniture. Cleaning is done very carelessly. There is carpet in the room and in the corridor and it is vacuumed very superficially - in the corridor next to the doors you can clearly see dirty islands of carpet. There is hair and dust on it in the room. For people suffering from allergies, this is simply unacceptable. Bed linen was changed every 7 days. According to the rules stated in the instructions, gowns cannot be replaced at all. When cleaning the rooms, one team was more conscientious - they left hair conditioner, the second did not leave it even once. It’s a pity I couldn’t find where to attach photos of the table and shelves in the room. Well, let's send them to other sites where you can post reviews.Answer from Spa Hotel Iris
Уважаемая Elena Egorova, Жалобу на работу медицинского отдела мы учли и сделали соответственные выводы, чтобы указанные недостатки впредь не повторялись. До вашего приезда стеклянные столики в номерах не разбивались. Описанные столики мы заменили на новые в нескольких номерах, где они находились. Уборку мы контролируем тщательно несколько раз в день, и до сих пор, за исключением вашей жалобы, не получали каких-либо жалобы. Косметику в ванных пополняем каждый день. Если гость не желает, чтобы его беспокоили уборкой какое-то время, мы добавляем косметику по запросу. С уважением, Karel Netík, Заместитель директора
Marina Pogostkina
18.06.2018
Positives
I liked everything: the room, the food, the treatment, and the location. They even gave us walking sticks.Negatives
There were no cons.
Elena Tafintseva
18.06.2018
Positives
The hotel is wonderful. The atmosphere is family friendly. All the staff are very attentive and friendly, it feels like a team. Cozy rooms, high-quality cleaning. Cool pool, which is open until 22 o'clock, and it's very convenient. I would like to highlight the restaurant separately. The menu, food service, and waiter service are at the highest level. There is something to compare with and this is, perhaps, the first hotel to which we will definitely return. Thank you so much to EVERYONE for a wonderful vacation.Negatives
There was not a single negative moment.
Анатолий Лошак
16.06.2018
Positives
We vacationed in Karlovy Vary for the first time, and we are very pleased that we chose the Iris Hotel. From the first minute of our arrival, we were surrounded by the attention and care of all the staff. The food is delicious and varied. Treatment procedures are always on time and at a high level. Dr. Onisko finds an individual approach to each patient .High-class professional. Many thanks to Tanya (senior nurse), Allochka, Natasha, Lenko, Yaroslav and everyone. We hope to see you next year.Negatives
NO
Tatiana Starkova
13.06.2018
Positives
Just got back from. rest. We stayed in this hotel for the 2nd time.. Everything was wonderful!!! I would like to say a big thank you to everyone. Doctor Yuri Onisko is a wonderful doctor (he is also the hotel manager). We were satisfied with the work of all the staff.Negatives
Everything is fine, we didn’t find any cons. Just a minor note: salted fish is good to serve for lunch, and not for breakfast with cereal (but this is not critical, just my opinion)
Bichel Tatiana
13.06.2018
Positives
The head doctor and medical staff are very professional, attentive in the restaurant and at the reception, ready to help at any moment.Negatives
At the SRP center, the door to the steam room did not close for two days, which caused inconvenience when opening.
Olga Krymkina
04.06.2018
Positives
Huge thanks to everyone!!! Wonderful location, procedures, food and the doctor is very attentive and competent! We will return to your resort next year!!!
Galina Rubinshteyn
03.06.2018
Positives
We liked everything, this is the third time we have vacationed in this hotel and we hope that we will continue to plan our vacation in Iris.Negatives
No
Olga Timofeeva
03.06.2018