references
Нина Бараш
07.05.2017
Positives
My husband and I have been coming to Karlovy Vary for the May holidays for several years. This is our first time at the spa-hotel "IRIS" 4*, because it opened after restoration in the summer of 2016. Previously we stayed at "Villa Ritter" 4+. Due to the change in the hotel concept - preference for vegans, with group meditation, redevelopment of “our castle” (as we called it) and the transfer of medical staff to the IRIS hotel, I, as a doctor, preferred classic “treatment” and qualified staff: doctor and chief physician Yuri Onishko, head nurse Mrs. Tanechka, Natasha from the Villa Ritter hotel and the same professionals who took care of us: Yaroslav, Alla, Lena and many others. Thank you very much! We thank all the employees: Irina Khitrich - for organizing the rest and treatment, with all the “nuances” of arrival and departure! Thanks a lot!!! Restaurant workers: Lyubomir, Hanna, Renata and many others, including administrators Yana, Martin, Evgeniy and all other employees, for their professionalism, openness and friendliness! Health to everyone and prosperity to your hotel! And we have already booked a room for our next visit. With gratitude, Doctor, oncologist surgeon from St. Petersburg Nina Barash
Николай Васляев
07.05.2017
Positives
A wonderful sanatorium making its way thanks to an excellent leader who has created a unique team of like-minded people who are able to treat and provide assistance to clients with love and respect. My wife and I are very pleased with the staff. The nurse and restaurant workers are professionals who deserve the deep respect of vacationers.
Людмила Михеева
05.05.2017
Positives
Staying at the Iris Hotel was a real holiday for us! Many thanks to all the hotel staff for their attention, care, comfort, good treatment, and delicious dinners. I really want to return to this hotel!Negatives
There are no cons!
Денис Логинов
03.05.2017
Positives
1) positive smiling staff 2) proper nutrition 3) comfortable treatment 4) painless gas injections!!! 5) excellent doctor Kovach, super medical staff - Alla, TanyaNegatives
1) you can purchase a certain number of scales for weighing (only one is used) 2) there is no permanent doctor (all doctors are visiting) 3) slightly increase the time of visiting the restaurant, we did not have time from excursions to dinner (the restaurant is open from 18.00-20.00), although for half an hour 4) the bar closed early
Андрей Симонов
01.05.2017
Positives
Renovated building after major renovation Diligent, helpful staff New equipment Delicious foodNegatives
Absence of a doctor in the sanatorium. Those who come rarely and superficially carry out a conversation, without even examining. Inconvenient opening hours of the restaurant - breakfast from 8-10, lunch from 13-15, dinner from 18-20! It is necessary to increase the operating time by an hour. In the evening there is practically nothing to do, the bar is closed after 20.30 Snacks during meals are not very varied It would be possible to think about a central air conditioning system - in the summer it will be stuffy in the rooms Disgusting plumbing - all the taps splash in different directions, the cold and hot water connections are mixed up, the shower stall closes only half.Answer from Spa Hotel Iris
Добрый день уважаемый Андрей! Врач Юрий Ониско уже вышел с больничного. У него действительно были серьезные проблемы со здоровьем. Мы старались приглашать профессиональных врачей, которые работали у нас по совместительству. Все ваши замечания учтем и примем меры. Хорошего дня, заведующая отдела бронирования и маркетинга в отеле Ирис Ирина Хитрич.
Наталья Белевцева
24.04.2017
Positives
The medical staff, without exception, are attentive and friendly; all procedures were carried out at a very good professional level. The restaurant is clean, cozy, and the waiters were friendly; it was a pleasure to communicate with them. At the reception desk they helped solve all the problems and questions that arose. The pool and sauna are always clean and the sheets and towels are super clean. We were satisfied and going again in six months.
SVETLANA INOCHKINA
24.04.2017
Positives
Friendly and friendly staff. Everything is harmonious - treatment, nutrition, rest.
Galina Mosolf
20.04.2017
Positives
I was in the Iris sanatorium from April 9 to April 16, 2017. I really liked it. The staff is very polite, the procedures were carried out without delays at a time convenient for us. The rooms were cleaned daily. The food was varied and tasty. I thank everyone for a pleasant stay and excellent treatment. I wish everyone good health.
Natalja Mosolf-Miller
19.04.2017
Positives
The sanatorium is located on a fairly quiet street, but at the same time only a 5-10 minute walk to the springs. Very comfortable rooms, wonderful staff. I don’t have any serious illnesses, so I can’t say much about the therapeutic effect yet. But I fully achieved my goal of just relaxing and relaxing in a week. Massages, baths and walks to the spring were just what we needed. I don’t want to write the following as a negative, but simply as a wish. I was with children and two other couples. In general, the dishes for adults were, although dietary, very tasty. And the choice of 6 dishes (not counting soups, salads and dessert on the buffet) was, in my opinion, varied for adults. We took 3 meals a day and did not regret it; for such a price, nowhere else can you eat such a delicious first, second and dessert. But my children were very happy with the delicious chicken legs and mashed potatoes, but did not want to eat beef or fish. Although I understand that there are so many tastes that you can’t please everyone. But it may still be possible, when there are children in the hotel, to add some children’s dish to the menu, even if it is repeated. And even the children asked when we could come to your sanatorium again. They also really liked the treatments and the salt room.
Марина Куличкова
18.04.2017
Positives
Everything is new, clean, good food, friendly staff, always helpful, good procedures.Negatives
Request: please install coolers on the floors. A clock is needed on the 5th and -1st floors. I gave it a good price for placement, because... I booked a room with a balcony. The balcony turned out to be very small, moreover, for 2 rooms, which was not warned about.
Лариса Гончарова
18.04.2017
Positives
I would like to note the varied food, the dishes were prepared very tasty, the friendly medical staff also made a good impression, the head nurse rescheduled several procedures without any problems to another, more convenient time for us, the nurse in the physiotherapy room was very attentive and courteous with all the patients.Negatives
The doctor came, but did not leave the impression of a super professional. Our stay was spoiled by the fact that on the first day we exchanged money, came to the room, and since we were in a hurry for the first procedure, we left our wallet in our bag. A little later they discovered that some of the money was missing. The situation was outlined to the administration, they sorted it out, and we were told that the cleaning lady was fired. We also became smarter, even with a small amount we put the money in the safe.Answer from Spa Hotel Iris
Здравствуйте Лариса! Мы официально приносим свои извинения за инцидент с деньгами, у нас никогда прежде такого не случалось. Мы немедленно уволили горничную, даже несмотря на то, что факт кражи денег именно этим человеком не был доказан. Но благополучие наших клиентов на первом месте. Хорошего дня, заведующая отдела бронирования и маркетинга в отеле Ирис Ирина Хитрич.
Khutorenko Tatiana
13.04.2017
Positives
Many thanks to the staff of the sanatorium, they are very friendly and always ready to help. I would especially like to mention the waiter (unfortunately I don’t remember his name, but he is the only man there), he served quickly and with such a positive attitude that you are charged with positive energy. The hotel is new, everything is clean, new, and works great. It’s a bit far from the springs (only the garden colonnade, springs 12 and 13 are close), but this didn’t bother us, even though we walked more than at home.Negatives
Uncomfortable pillows
Лариса Глебова
12.04.2017
Positives
Well organized treatment, rest, transfer. Thanks to the chef. We hope that we will come again more than once. Thank you.
Nadiya Dirand
11.04.2017
Positives
Great job from the entire hotel team! Bravo, keep it up, don’t reduce the quality of your work, move forward! The competition is fierce, the clients are demanding!Negatives
I would like the procedures to be longer; they are too shortened.
Ирина Новоселецкая
09.04.2017
Positives
Excellent hotel with a good location near the main springs. Located on a quiet, picturesque street. Since the hotel is new, all rooms are in excellent condition and equipped with everything necessary. The procedures are carried out in the first half of the day and there is free time for walks and excursions. All the equipment is new, the girls are great - everything is fast, professional, comfortable and friendly. Everyone speaks Russian, so there are no problems. The hotel is supplied with water from the first source. Therefore, if you don’t have time, you can drink some water right at the hotel. The mineral baths are also very good. The food is beyond praise. The portions are very large, everything, even dietary dishes, is presented and prepared so deliciously that it is very difficult to refuse or eat some of it. For lunch and dinner, hot dishes are selected the day before from the menu - six options to choose from and the side dish can be changed. The hotel provides umbrellas and walking sticks, which is very convenient. The hotel has a chlorine-free pool with sea salt, where it is very pleasant to swim.Negatives
The downside of the stay was the absence of a doctor due to illness. It's a pity, we chose the hotel precisely because of him. As a result, upon arrival, I was examined by a visiting doctor, but there was no final examination or final recommendation at all. The test results were simply handed out, the doctor did not see them and did not make any adjustments to the prescription. Another downside was the huge portions. And since everything was very tasty prepared and beautifully served, it took enormous willpower not to get better😊 and even wonderful walks through the forest did not help. Unfortunately, the hotel does not have freely accessible scales (only in the doctor's office, which is closed). Therefore, there were problems with weight control.
Olga Grabchak
06.04.2017
Positives
Lovely, very clean hotel. Great cook, excellent food. I would especially like to note the excellent work of nurse Tanya, physiotherapist Allochka and massage therapists. All hotel staff are of a high level. Also a good spa - swimming pool, jacuzzi, sauna, steam room. everything works without failures. We had a great rest and healing. Thank you very much.Negatives
No.
Jelena Kuznecova
06.04.2017
Positives
Very friendly, qualified staff. Cozy, comfortable hotel. Magnificent kitchen.
Alfiaa Khoroshiltseva
05.04.2017
Positives
I liked everything very much! Thank you very much for a wonderful holiday, treatment, food, friendly atmosphere to all the staff of the IRIS sanatorium.
светлана голуб
04.04.2017
Positives
Everything is wonderful! Only positive impressions! Many thanks to the entire hotel team for their sensitive and attentive attitude. After such a rest and treatment, I want to come back to this hotel more than once. We wish the doctor a speedy recovery and hope to meet him. Special thanks to Sanatoriums.com for help in choosing a sanatoriumNegatives
There is no negativity!
Марина Клименко
03.04.2017
Positives
We rested in the sanatorium from April 26 to April 2, for the second time. We really like the location of this sanatorium - very convenient. It is located on a quiet street and not far from the springs. Everywhere is clean, beautiful, cozy. The food is good. There were no queues for procedures; you can change the time of procedures at any time. Everything is very well thought out. All the staff are professionals in their field, and it’s a pleasure to come to them! For us, the stay within the walls of the sanatorium was very convenient and comfortable. Good luck to everyone and see you next year! A huge heartfelt thank you to everyone who met us, served us, treated us, fed us!!! We are very glad that the impressions of staying at the hotel remain bright and positive, not for the first time. Many thanks to the medical staff! We received not only health benefits, but also from communicating with wonderful people.
olga isaeva
03.04.2017
Positives
excellent rooms, friendly staff, good treatment and cuisineNegatives
It is advisable to clean rooms in the absence of vacationers. It is advisable to include dietary vegetable cream soups in the menu more often
Viktor Peskov
02.04.2017
Positives
Very calm, friendly atmosphere. Caring and qualified staff. A chic pool - small, but with a comfortable temperature with a large number of massage points, the water is purified without chlorine. There is a cooler in the pool. After the steam room you can freshen up. The work of doctors is beyond praise. Thanks everyone. Now about the kitchen. We have never been fed so beautifully and deliciously anywhere before. Just too much, especially for women. If you manage to come again, then only to Iris.Negatives
The negativity depended only on us: the rules recommend not visiting the restaurant in sweatpants and flip-flops - some do. It is necessary to take a shower before the pool - this was also not observed by everyone. There are NO complaints about the sanatorium employees.
Olena Zapadenska
21.03.2017
Positives
I liked everything...: the staff, the medical facility, the food, the room, the organization of everything. 100 percent rest. The best location in Karlovy Vary, in my opinion. We want to relax only here next time.Negatives
Overpriced are valuable, especially in season
Elena Volkova
20.03.2017
Positives
The hotel is very nice, cozy (recently renovated), well located. The medical staff is well qualified, very friendly, and always makes concessions if it is necessary to reschedule or replace procedures. Unfortunately, the head doctor was ill during our stay (from 02/28/2017 to 03/14/2017). Special thanks to the chef for the good, varied cuisine, as well as to the restaurant staff. The rooms are very well cleaned. Swimming pool, saunas, jacuzzi - there is a place to spend time in bad weather. Decent hotel!Negatives
The Internet sometimes disappears.
Екатерина Роос
20.03.2017
Positives
We vacationed in Karlovy Vary for the second time, this time we really enjoyed our stay at the Iris Hotel. The staff was very well chosen, all the workers were very responsive and friendly. The food and service in the restaurant was very good, a lot of vegetables, fruits, and baked goods. Special thanks to physiotherapist Alla for her professional and individual approach to patients. The hotel can be said to be homely, there is no crowd either in the restaurant or in the treatment. Nice pool. Thank you all very much, we will come again if the prices do not rise too much.Negatives
It’s bad that there was no permanent doctor, but the head nurse Tanya solved all the problems as best she could. It’s clear that doctors get sick too. Sometimes it was not clear in the restaurant what the dish was made from, so you had to ask. It would be good if the ingredients were indicated.
ELENA SPERANSKAYA
26.02.2017
Positives
Period of stay from 02/12/17 to 02/25/17. The rating is only positive. Everything is wonderful. We were accommodated in a suite, instead of the ordered double room (there were free rooms, because in February in Karlovy Vary there are generally few vacationers in hotels). The rooms are warm, there are regulators on the radiators. Heated floors in the bathroom. If you like silence, you should book a room facing the courtyard. Sadovaya Street is not very noisy, but garbage is taken out in the mornings. Garbage trucks and garbage cans are the only noise effect. There is indeed salty sea water in the pool; we observed the unloading of sea salt in bags. The food is beyond praise (special additional food for diabetics). Unfortunately, we didn’t get to see Dr. Yuri Onisko (he is sick, they say he had a heart complication after the flu). The hotel is located very well, everything is nearby. I would like to express my gratitude to the working staff. Positive, responsive, ready to help. Thank them very much. We thank the employees of sanatoriums.com for the opportunity to choose and reliable information about the Iris HotelNegatives
No negative was found.
LIUDMILA MURYGINA
26.02.2017
Positives
I was on vacation with friends. I completely agree with their assessment. It’s a pity that Dr. Onisko is ill (I wish him a speedy recovery), the appointment was carried out by visiting doctors from other hotels. Only positive reviews.Negatives
No
Eduard Kossogliad
24.02.2017