references
Ирина Живилина
16.03.2018
Positives
Just a delight! Not a single complaint, we'll be back again!
Kutsenko Liubov
15.03.2018
Positives
Everything is fine. I liked everything very much, the hotel is very comfortable to stay, modern equipment, friendly staff. Attentive doctor Onisko Yuri Ivanovich. I have never regretted choosing this hotel; next time I will definitely come here.
Байтуов Бериккан
15.03.2018
Positives
In a relatively short time at the hotel, we fully experienced the benefits of medicinal water. The hotel team, led by Dr. Onisko, does a great job to ensure that guests feel comfortable. Those who are traveling for the first time should immediately adjust all types of procedures with the doctor, Only then can you achieve the maximum effect of treatment with Karlovy Vary water. The food is balanced, the portions are large). But they couldn’t always understand which dish did not contain pork, we had to ask the waiters. We’re glad that we got it right with the choice of hotel!!!Negatives
The weather was cold, but the warmth of the hotel and the cordiality of the staff kept us from freezing))!!!
Vladimir Bondarev
11.03.2018
Positives
Modern room, comfortable bed; small but good swimming pool with clean water; a cozy living room-library with a fireplace, where you can drink tea and relax after 8 pm.Negatives
The price increase for 2018 seemed to us unreasonable in terms of price-quality ratio.
ЕЛЕНА СПЕРАНСКАЯ
09.03.2018
Positives
Excellent food, qualified medical staff. workers, responsive staff. I really liked the doctor and gave a lot of professional advice upon discharge. We liked everything very much, we will come again next year.Negatives
There are no cons.
Eduard Kossoglyad
05.03.2018
Positives
One of the best four-star spa hotels in Karlovy Vary.Negatives
The food has become less varied than last year. Less choice of fruits. It is advisable to change the taps above the washbasins; they are very inconvenient to use.
Natalja Volkova
03.03.2018
Positives
Good hotel: doctor with an informal approach to treatment, deliciously prepared food with a varied choice, polite staffNegatives
The spa block with a small pool, whirlpool, sauna and Turkish bath was, unfortunately, not open every day
Наталья Пак
27.02.2018
Positives
It is difficult to express in words how good the Iris Hotel is. The memories are only positive. From the warm welcome from the first day until the last day of stay. Very friendly Staff, excellent treatment, the whole course was stress-free, creative food, always fresh food. The hotel is clean, The rooms are very cozy, you feel as if you are in your own home." Iris is suitable for anyone who wants to improve their health, get relaxation, and fill themselves with a good mood and positivity. I have a great desire to return there!!!! Thanks everyone!!!!Negatives
The only problem. The stay at Iris turned out to be too short.
Благодарев Виктор
26.02.2018
Positives
Good afternoon, dear colleagues! Stay at the "Iris" sanatorium from 01/28/2018 to 02/11. 2018 left an indelible impression on me. I literally enjoyed my stay at the sanatorium. I would like to once again express my gratitude to all the staff, without exception, of the Iris sanatorium for their excellent approach to their clients. I was pleased with everything. I wish you to maintain your image level at the same level.Negatives
I didn't find any negatives.
Lidiya Makurina
26.02.2018
Positives
The optimal combination of hotel and sanatorium is primarily due to the excellent work of both medical and hotel staff. The level of the BEST hotels of this class in Europe, the Canary Islands, and North Africa. Medical care - high competence and complete friendliness. Optimale Verbindung von Hotel/Spa, zuallererst dank der hervorragenden Leistung des Personals, sowohl des vom Hotel, als auch der Mediziner. Das Niveau der besten Hotels dieser Sternenzahl in Europa, auf den Kanaren, oder in Nordafrika. Die Mediziner weisen eine hohe Kompetenz auf und schaffen es, allen gegenüber zuvorkommend und freundlich zu sein. Optimum connection of hotel / spa, first of all thanks to the excellent achievement of the staff, that of the hotel, as well as the physicians. The level of the best hotels of this star number in Europe, on the Canaries, or in North Africa. The physicians show a high competence and get to be obliging and friendly to all the patients.Negatives
No Fehlt Not any
Елена Петрова
24.02.2018
Positives
+ Excellent location, intimate and cozy hotel, well furnished, stylish and beautifully decorated. There is no fuss here, there is no crowding and queues either in the restaurant or during procedures. + Wonderful gentleman doctor-director Yuri Ivanovich Onisko: such comprehensive answers to your medical questions. I didn’t receive an amateur in an accessible presentation, and even with drawings, from any of the doctors. And he prescribes a drinking course with justification, and procedures - according to medical advice. indications taking into account the requests and preferences of patients. + I met many couples with whom I vacationed and received treatment last February: such consistency of Russian-speaking guests from Israel, Russia, Germany, Ukraine in choosing a hotel is the best characteristic and sign of quality of Iris****! + The staff is friendly, courteous, friendly, smiling, helpful. + A good set of procedures: balneocenter, great massage (Karolina is super!), gas injections (head nurse Tanya is a master pro!), inhalations and oxygen cocktails, lymphatic drainage, magnetic therapy and ultrasound (Alla is an excellent expert in all complex equipment and a great craftsman !), carbon dioxide dry baths (experienced Natasha “smothers” in moderation), pleasantly useful paraffin gloves and a salt cave. + Wonderful cuisine! The dishes are beautifully decorated, varied, and deliciously prepared (while maintaining the beneficial properties of the dishes for those following the prescribed diet). The portions are simply huge, so full board is a real test for the stomach and a temptation for the eyes. All the neighbors at the tables complained that by the end of their stay they had gained 1.5-3 kg. Next time, most likely, I will limit myself to half board. + The SPA center began to work until 22:00 (in 2017 it closed at 21:00) - this is very convenient. The swimming pool, jacuzzi, sauna are beyond praise: everything is clean, new, modern, as is the equipment in the treatment rooms.Negatives
- In 2017, dinner was until 20:00, in 2018 - only until 19:00, which is not very convenient if you are going on an excursion. It would be nice to start breakfast at 7 am on Saturdays and Sundays, when guests go on excursions, and extend dinner until 8 pm. - When Mr. Doctor Yuri Ivanovich is absent, a doctor comes in his place and formally approaches the patients, prescribing random procedures and sources for them. - For regular customers, we wanted to add extra as a bonus. procedures, but in the end I missed a couple of procedures: the registration system was somehow strange and not entirely client-oriented. I asked a question at Sanatoriums why, instead of 51 procedures, we ended up with 49, the administrator in correspondence could not convince me that the calculation was correct. - I would like to extend the duration of the procedures to 30 minutes. - According to general observation and discussion, the hotel has greatly increased in price compared to 2017 (by 25-30%), and in 2019 prices are predicted to be even higher. It would be a pity if regular customers would not be able to afford vacations and sanatorium-resort treatment in such a classy hotel in the future - as an unaffordable luxury.
Tатьяна Алексанкина
20.02.2018
Positives
Excellent treatment and nutrition. Excellent staff service.Negatives
Room cleaning was careless; bed linen was never changed in 7 nights. This does not correspond to the level of a **** hotel.
Almira Dombrovskaya
18.02.2018
Positives
A very cozy hotel 'located not far from the springs. The staff is friendly and speaks Russian. The food is varied. Thanks to the chef, the dishes were almost never repeated during the two weeks of our stay. The equipment and facilities of the medical department are modern. Accurate work of the staff. They always accommodated us halfway if it was necessary to reschedule procedures. Dr. Yuri Onisko was very attentive and explained everything in detail; it’s a pity that I only met with him once. (I was on vacation) Cozy and spacious rooms Comfortable beds Since the windows faced the courtyard it was quiet. We went on excursions from Natalie’s company. I liked it very much. The guides are knowledgeable. The drivers are careful. The transfer is well organized. Even the weather in February did not interfere with the holiday.Negatives
No negativity
Зиновий Фогельгарн
11.02.2018
Positives
Everything is wonderful, the people who work at the Iris Spa Hotel are highly professional, with a soul and desire to make our vacation possible. Everything is convenient, pleasant, tasty. Everyone, thank you everyone. I look forward to the next meeting.Negatives
No
Юрий Межинский
07.02.2018
Positives
A wonderful sanatorium. The medical facilities are excellent, attentive, caring staff. Excellent food. Completely positive. I recommend.
GURGEN HOVHANNISYAN
02.02.2018
Positives
Bilo otchen otchen velikolepno. Just super.Yesho i nasha kompaniya eto prosto nado bilo videt.Sposibo vsem.Negatives
Nado bilo yesho otdixat
Зинаида Соколова
27.01.2018
Positives
Well run hotel. Rooms and meals in the restaurant, doctor's appointments, appointments and procedures, swimming pool and sauna - everything is beyond praise. This is the first time I find myself in a hotel where everything is so clear and balanced. Of course, this is the merit of the director and chief physician, Mr. Yuri Onisko. Thank you for a good holiday. I'll definitely come back again.Negatives
No
Александра Мясникова
25.01.2018
Positives
Great relaxation and treatment! Many thanks to Yuri Ivanovich Onisko for his attentive attitude and well-chosen procedures! All the staff are very friendly and always in a good mood :) The food is beyond praise!!! I would like to come back again!
Ольга Колпакова
18.01.2018
Positives
We vacationed in Karlovy Vary for the eighth time. In IRIS - the first. During our 12-day stay we had the opportunity to completely rest and undergo some medical treatment. And the feeling of complete relaxation comes from everything: excellent accommodation conditions, comfort, excellent quality of daily cleaning, varied home cuisine, friendly professional staff, convenient schedule of wellness treatments. Special respect to the respected doctor Yuri Onisko, head nurse Tanya (everyone calls her Tanechka), super-professional massage therapist Yaroslav and waiter Lyubomir. Thank you all so much and we hope to see you soon.Negatives
It simply doesn't exist.
Elena Kroll
17.01.2018
Positives
Cozy, clean. The sauna and swimming pool are open until 22.00. Very good atmosphere in the hotel. I would recommend this hotel. There won't be much disappointment.Negatives
At registration, employees do not always respond to requests, although they were told about this several times. Everything else is good.Answer from Spa Hotel Iris
Добрый день, уважаемая Елена. Благодарим за отзыв. Очень рады, что Вам у нас понравилось и надеемся, что наш отель в будущем Вы ещё посетите. Наш персонал квалифицирован и не обычно слышать, что на Вашу просьбу не отреагировали, хотя такого у нас не происходило ранее, наш персонал всегда рад помочь гостям во всем. Желаю Вам хорошего дня. С уважением, Заведующая отделом бронирования, Ирина Хитрич.
IGOR GORSHENIN
13.01.2018
Positives
1. Good location of the hotel in terms of watering hole - to the farthest springs N 1 and N 5 - 11 minutes of leisurely walking. The others are even closer. 2. Attentive and friendly staff - at the reception, in the restaurant, and in the medical department. 3. Varied and delicious breakfasts, lunches and dinners. 4. Cozy, clean room with new modern furniture and appliances. There is a lot of space for things in the built-in wardrobe. 5. Nice and pleasant hotel interior.Negatives
1. Rooms facing Sadova Street, unlike rooms overlooking the courtyard, do not have air conditioning, so in the hot summer there may be discomfort. Strange decision. 2. Lack of a kettle in the room.Answer from Spa Hotel Iris
Добрый день, уважаемый Игорь. Благодарим за Ваш отзыв. Все комнаты, что выходят на улицу – Садовая, так действительно там нету кондиционеров, но летом там не так жарко, как с южной стороны, но в будущем Мы хотим поставить кондиционеры и на эту сторону. По поводу чайников, они запрещены по правилам техники пожарной безопасности. Надеемся, ещё увидеть Вас в нашем отеле Ирис. Желаю хорошего дня. С уважением, Заведующая отделом бронирования, Ирина Хитрич.
Светлана Павлович
11.01.2018
Positives
Very attentive and responsive staff at all levels. Excellent treatment. Tasty food.
Ingrida Buke
11.01.2018
Positives
Many thanks to all the hotel staff - Dr. Yuri, the wonderful chef and the reception staff and nurses, as well as the maids. Everything is top notch, your team works for the assessment - GREAT!!Negatives
If this can be called a minus - we arrived on Christmas and ended up spending several days waiting for a doctor’s appointment and appointments for procedures, since it was the weekend. Just next time, you need to remember this and come either before or after the holiday.
Liubov Ivanova
11.01.2018
Positives
I liked everything, as always in Karlovy Vary. Expectations from the sanatorium were met. It’s a pity that we didn’t have a second meeting with the doctor because of his illness.
svetlana jevdokimova
10.01.2018
Positives
I liked everything very much. wonderful staff, all procedures are on time and without queues. The food is delicious and varied. The sanatorium is clean and beautiful. After recent renovation. The location is good. 10 minutes to the colonnades. The number of rooms is not so large, so there is not much traffic of vacationers along the corridors of the sanatorium. The rooms are cleaned well. If necessary, they will add toilet paper, soap, gels, shampoos, lotions. It is possible to go on excursions wherever you wish. There are a lot of offices in the city that organize trips. We were in Prague, Germany. I liked it.Negatives
Most likely, wishes. Provide information about the cost of drinking water in the room bar. Vacationers should be informed about the possibility of ordering dry rations in case of going on an excursion. And about the possibility of pre-ordering cold appetizers if vacationers do not get to dinner for some reason. Guests of your sanatorium should receive this information from the staff, and not from each other, and then only in the last days of their stay in the sanatorium. And so all is well.Answer from Spa Hotel Iris
Добрый день, уважаемая Светлана. Благодарим Вас за отзыв. Мы очень рады, что Вам у нас понравилось. Благодарим также за Ваши пожелания, они обязательно нам помогут в дальнейшем. Все учтем и при следующем Вашем приезде, все будет решено. Решили уже недочет с информацией о сухом пайке. Спасибо Вам большое и будем рады снова видеть Вас у нас в отеле. Желаю хорошего дня. С уважением, Заведующая отделом бронирования, Ирина Хитрич.
Светлана Савинова
09.01.2018
Positives
Sanatorium Iris visited for the second time. We were not disappointed. The level of service is still excellent! Location: close to the springs and at the same time the street is very quiet. After the crowd on the promenade, this is pleasing)))) Check-in: fast, correct, taking into account our wishes. Procedures: it became possible to undergo a course of cryotherapy. Food: above all praise!!!!!!!!!!! The sanatorium has a homely atmosphere. It's like you're visiting your friends. Full relax. Many thanks to Dr. Onisko! We'll definitely be back!Negatives
My only complaint is about the weather))))))))))))))) there was no sun. Rain. But this is such nonsense!
Светлана Чурюмова
09.01.2018
Positives
Cozy, very clean, attentive staff, excellent treatment, you feel at home. I want to come back here
Елена Пыркова
07.01.2018