references
вера калякина
29.11.2016
Positives
We liked everything very much, it’s a pity it’s only a week, we would like to stay longer.Negatives
Didn't notice
Владислав Новиков
28.11.2016
Positives
This is actually two weeks of excellent rest and excellent treatment!!! The first day we were received by the director of the hotel and he is also the chief doctor YURI!!!! An amazing person, an excellent doctor, he delved into all our health problems, monitored the treatment status for two weeks, gave excellent recommendations, prescribed the necessary medications, etc. The staff is all friendly, the room is cleaned every day, excellent doctors work on the procedures, everything is clear The massage therapists are lovely, all polite and caring. The food in the restaurant is varied and everything is delicious. Special thanks to LYUBOMIR!!! I can endlessly write words of gratitude. A HUGE THANK YOU TO ALL THE STAFF!!!!Negatives
NO MINUSES!!!!!
olga didenko
28.11.2016
Positives
We stayed at the iris hotel from November 6 to 19. Very good. Yaroslav is a very professional massage therapist. Looking at Yana at the reception always improves my mood. Lubomir restaurant is very good. The holiday was a success.
Надежда Швыдкая
24.11.2016
Positives
We rested in the sanatorium for 16 days. Everything is very high quality. Treated 6 days a week. Only on Sunday there is no treatment. The food is wonderful. There were 3 ulcer sufferers in our company, so they had 5 meals a day. You could take kefir and fruit with you. The hotel is small and the staff quickly remembered and recognized everyone. We took the mood that Lyubomir created with us home. But the chief physician is a different story. Yuri Ivanovich thank you for your attention and participation.Negatives
Everything was fine, but something was missing. There was no ice cream for dessert. Now I remember.Answer from Spa Hotel Iris
Добрый день, уважаемая Надежда! Благодарим за отзыв. Мы учли Ваше пожелания и в следующий раз, когда Вы приедете, у Вас будет мороженое. Всего Вам хорошего. С уважением, Ирина Хитрич, заведующая отдела бронирования и маркетинга отеля "Ирис".
ГАЛИНА МУШКАРИНА
21.11.2016
Positives
Excellent treatment, very attentive doctor and chief nurse Tanechka.Negatives
There is no negative, I just wanted more appetizers and salads on the buffetAnswer from Spa Hotel Iris
Добрый день, уважаемая Надежда! Благодарим за отзыв на наш отель. Ваши замечания я передала нашему менеджеру по кухне. Будем рады снова Вас видеть у нас в отеле. Хорошего Вам дня. С уважением, заведующая отдела бронирования и маркетинга в отеле Ирис**** Ирина Хитрич.
Марина Сидоренко
21.11.2016
Positives
The quality of treatment and accommodation in the sanatorium is very decent, the staff is friendly and friendly, all requests and wishes were strictly fulfilled, the staff does everything to make the rest and treatment of guests pleasant and effective. Special thanks to the wonderful doctor Yuri Ivanovich for his professionalism and attention!Negatives
It is necessary to improve the functioning of the kitchen, often the snacks ran out in the first hour of lunch or dinner and were not replenished further, you had to ask for more, but the staff, not the guest, should monitor the replenishment of snacksAnswer from Spa Hotel Iris
Добрый день, уважаемая Марина. Большое спасибо за отзыв. Ваши замечания я передала нашему менеджеру по кухне, и он обязательно примет меры. Всего Вам самого хорошего и надеемся Вас снова увидеть в нашем отеле. С уважением, Ирина Хитрич, заведующая отдела бронирования и маркетинга отеля Ирис****.
Iosif Altman
18.11.2016
Positives
thanks to the staff for a great stay. Everything was wonderful. Maximum service. The doctor is a professional with a capital letter. Attentive attitude towards all visitors to the sanatorium. The food, the cleanliness, the staff, everything was amazing.Negatives
negativity, despite our pickiness, is absent. We will definitely visit the sanatorium next year and will try to find all the downsides.
Maria Karelskaya
07.11.2016
Positives
This is a wonderful sanatorium, responsive, competent medical staff, a wonderful doctor, very attentive, a good convenient spa center and a swimming pool. The food was almost always very good, not only dietary, but also tasty. In general, it turned out that in Karlovy Vary you can have a great rest and improve your healthNegatives
1 . I think there needs to be a water cooler in the spa area. There are baths there, you really want to drink, and it’s terribly inconvenient to carry bottles of water with you. All vacationers have been talking about this for a long time, it costs nothing and is easy to do. 2. There is very little body lotion in the room, given the number of water procedures. For a sanatorium, 4 stars is a common service. 3. It’s a shame that you can’t drink tea in your room after the procedures and swimming pool. And the bar already closes at 21.00. It would be nice to have small teapots and cups.Answer from Spa Hotel Iris
Добрый день, уважаемая Мария! Благодарим Вас за отзыв. Кулеры с водой уже стоят в спа зоне, как Вы и писали. Косметика (шампунь и т.д.) уже есть во всех номерах. Чайники и чашки уже готовим к применению. Будем очень рады Вас видеть еще раз. Хорошего дня! С уважением, заведующая отдела бронирования и маркетинга в отеле Ирис**** Ирина Хитрич.
Евгения Ухина
07.11.2016
Positives
We rested in the hotel in October 2016, we really liked everything, excellent food, treatment and staff, a wonderful doctor, next time we will choose this hotel
Марина Клименко
06.11.2016
Positives
The entire staff of the sanatorium works very clearly and harmoniously. Well done! Everyone is very friendly. Procedures were always received at exactly the appointed time. We would like to express our special gratitude to the restaurant staff. We were vacationing with a 6-year-old child, so we even prepared food for her to order. The food was prepared with passion and very tasty. Thank you very much for a wonderful holiday.Negatives
There are no negatives. Small suggestions: 1. There was not enough hot tea during dinner. 2. The room in the sauna center is cool.
Виктория Альтман
05.11.2016
Positives
Special thanks to the doctor and all the staff for the very high quality service. The service of the sanatorium is at the highest level, a fine line is observed between good service and intrusiveness. everyone feels like the most welcome guest here. All equipment is new. The sauna and swimming pool can be visited during free time from procedures. This is a manor of ricin that you really want to return to.
larisa IVANOVA
04.11.2016
Positives
Everything was for us, everything was beautiful and appropriate. Upon arrival we caught a little cold. The reaction was immediate, the next day we were in perfect order without any restrictions on basic procedures. There was a feeling of comfort and care from all the staff, so I want to repeat it - the conversation with the doctor, the procedures with the sisters, the chef’s snacks and cheesecakes, the cleanliness of the SPA, the efficiency of the maids, walks and just doing nothing. But the main thing is the condition after returning. It was a good gift to my body!
Роман Ситюк
03.11.2016
Positives
Wonderful sanatorium! Everything is fine: the consultation with the head physician is simply excellent: a true professional! The treatment was good, the food too... Every morning Lyubash made us a wonderful cappuccino... Meeting him evoked positive emotions. Comfortable apartments and friendly attitude of all the staff. Will definitely come back here again.Negatives
No.
Ольга Ситюк
03.11.2016
Positives
I liked everything about Iris. Perhaps this is the best 4-star sanatorium in Karlovy Vary. The doctor’s consultation is not formal, the prescription of water is competent. The location is very convenient. The staff worked well - it’s clear that they were carefully selected. I especially liked Milos - a virtuoso waiter, like in an expensive restaurant. It was a wonderful vacation.Negatives
Few dietary dishes. The blanket is too warm.
Светлана Мантель
01.11.2016
Positives
Good location. The head doctor is very attentive. The staff is always ready to help.Negatives
Very poor sound insulation.Answer from Spa Hotel Iris
Уважаемая Светлана, благодарим за Ваш отзыв о нашем отеле. Вопрос по поводу звукоизоляции решаем, к сожалению наши поставщики откладывают данный вопрос на некоторое время. Благодарим Вас, что отдыхали в нашем отеле! С уважением, заведующая отдела бронирования и маркетинга в отеле Ирис**** Ирина Хитрич.
Ludmila Unruh
31.10.2016
Positives
And this time (4th time staying in Karlovy Vary) I was not mistaken in choosing a sanatorium. Our stay at Iris was very pleasant in every way. If prices remain the same, we will come again.Negatives
imperfection of the shower stall: water flowed under the glass partition.Answer from Spa Hotel Iris
Уважаемая Людмила, благодарим Вас за отзыв. Эту ситуацию мы уже решаем. К следующему Вашему приезду, все будет исправлено. Желаем хорошего дня. С уважением, заведующая отдела бронирования и маркетинга в отеле Ирис**** Ирина Хитрич.
Магомед Нагаев
31.10.2016
Positives
The hotel is well maintained and new. The doctor is professional, very attentive, meticulous even in the smallest details. The procedures are carried out exactly on time. The medical staff is friendly and very polite. I have only positive emotions from the restaurant. Was only a little one week. I will definitely come again to this boarding house for two weeks. Thank you all very much!Negatives
There are no complaints.
Natalia Shvets
28.10.2016
Positives
A new magnificent hotel located in the quiet center of the old town, walking distance from the colonnade with springs. The environment is cozy and warm. Nice bright rooms. Excellent sea water pool. Caring and responsive staff. I would especially like to note the professional level of the sanatorium doctor Yuri Onisko. Many thanks to the head nurse Tatyana and Allochka for their care, responsiveness and attention. It was very nice to relax and heal.Negatives
There is no negativity. I have a wish: it is advisable to put a rubber mat on the bottom of the bathtub in the bathroom, since it is very slippery and when water combines with detergents, you can fall.Answer from Spa Hotel Iris
Уважаемая Наталия! Благодарим за Ваш хороший отзыв, нам очень приятно слышать такие слова. Ваши пожелания были исполнены, сейчас в каждой ванной комнате есть резиновый коврик. Желаем хорошего дня. С уважением, заведующая отдела бронирования и маркетинга в отеле Ирис**** Ирина Хитрич.
Елена
24.10.2016
Positives
I stayed at the Iris Hotel from September 7th to October 6th. That is, I had enough time to be impressed, look around and not make hasty conclusions. I realized immediately upon arrival that I had made the right choice of hotel, and my opinion did not change until departure. The first impression of the hotel is the sincerely friendly attitude of the staff at the reception! In general, I really liked the entire hotel staff, they were polite, smiling, ready to help at any moment and with any question. I think that the service at the hotel is at a very high level. My room was on the sunny side, as specified when booking. Exactly matches the photos on the hotel website - bright, spacious, stylish and comfortable. A wide bed with an ideal orthopedic mattress, large pillows, a good-quality blanket, in general, I slept very comfortably. I liked the bathroom for its logic. A spacious shower with a glass screen, which is much more convenient than all kinds of sliding stalls or sticky curtains. Heated floors are an extremely useful thing, especially in rainy or cold seasons. The room was cleaned every day. Bed linen was changed very often, towels and a bathrobe were changed as needed. By the way, I gave my personal items for washing - and I highly recommend it! Not expensive, quickly and efficiently, everything was washed, dried and brought to the room. I liked the food, tasty, varied, good selection of salads and appetizers, even taking into account the restrictions of my gluten-free diet, so I think that the food at the hotel is at a fairly high level. One shift cooks well, the second - excellent. If only there was an opportunity to sit freely, not in assigned seats... Separately, I would like to say a huge thank you to the waiters, Lyubash, Gana and Klavdia, for their attention, for the positivity and for the morning cappuccino! My treatment was minimal, injections, several baths and oxygen. I liked everything, especially the baths. Dim lighting, a calm and quiet environment are very conducive to relaxation. Personally, I would like to mention the head nurse Tatyana and Alla, it was very cordial to communicate and comfortable to undergo the procedures. After I got to see Dr. Onisko, I understood why many people have been going to Karlovy Vary for years specifically to see him for treatment. A very pleasant person, an unusually personable, knowledgeable and attentive doctor. So, I think that the choice of hotel was absolutely correct. The holiday turned out to be positive and comfortable. Hope to come again next year! Thank you Sanatoriums for the reasonable price and help in choosing a hotel!
Людмила Лебедева
20.10.2016
Positives
Everything is new, brand new, the location is excellent, the staff tries very hard to please, the food was not always pleasant, but not bad.Negatives
The time for procedures was reduced to 15 minutes; in all sanatoriums, baths were always 20 minutes, oxygen only 30 minutes, everywhere 1 hour. And they charge money for writing out a prescription. Previously, we vacationed in different sanatoriums (Bristol, etc.) and they wrote out a prescription there for free.Answer from Spa Hotel Iris
Добрый день, уважаемая Людмила! Благодарим за Ваш отзыв. Процедуры всегда считаются по чистому времени проведения самой процедуры, если посчитать переодевания и обслуживание ванн, выходит 20-25 минут, но у нас 15 минут – это чистое время принятия ванны согласно назначению врача. Оксигенотерапию делаем и час, но все зависит от Вашего состояния здоровья, доктор назначает, столько, сколько для Вас лучше. Выписка рецептов у нас уже бесплатны. Надеемся Вас снова увидеть у нас в отеле. Хорошего дня. С уважением, заведующая отдела бронирования и маркетинга в отеле Ирис**** Ирина Хитрич.
лариса потапова
20.10.2016
Positives
Very good hotel. An excellent doctor. The entire staff works very harmoniously. Your service runs like clockwork. We met you and saw you off. I wish you success in your work. You really help everyone who wants to relax. I came back with the best impressions. 5+ to you and the Iris sanatorium
МАРИЯ КЛУШИНА
17.10.2016
Positives
Nice atmosphere, good interior and selection of music. I had a very comfortable bed, which is IMPORTANT. I really liked the SPA.Negatives
From time to time there was an unpleasant smell in the bathroom. I ventilated it all the time.
Anna Bazeyan
17.10.2016
Positives
Everything is new, clean, sparkling white. The staff is responsive, kind, courteous in all departments, from the doctor and chief nurse to the reception desk and maids. Treatment at the highest level!!! Calm, quiet. Fruits and baked goods were always present in sufficient quantities. The sanatorium employs a competent nutritionist. Despite some shortcomings, I would gladly visit this sanatorium next time.Negatives
The pool is a bit small. Sometimes the food was not up to par with restaurant fare, appetizers ran out quickly and were not replenished, and those who came towards the end of the meal might not get any appetizers. There was no tea for dinner.
Irina Mondonen
16.10.2016
Positives
We were satisfied with our stay at this hotel. Excellent location, the springs are from 5 to 15 minutes walk, depending on the number of the source. Beautiful, clean hotel, comfortable rooms, pleasant water complex area. In general, competent and polite staff, I would like to especially mention the very nice girl Yana (if I’m not mistaken with the name) at the reception, chief nurse Tanya, nurse Alla. I don’t know the reservation manager Irina personally, but the correspondence with her was productive and on a positive wave. I would like to name other names, both of the medical staff and the canteen staff, but unfortunately I don’t know them. Cleaning and change of towels was regular. The food is good for my taste, I liked all the dishes I ordered, although there were some minor criticisms about the work of the restaurant, but it’s impossible to stay hungry. I wish everyone a good holiday!Negatives
This is more likely not negative, but good wishes. I think that it would be correct for the staff to introduce themselves and have clearly readable badges; it also seems to me that reception staff should always greet guests who not only approach them, but also those who pass by, exit the elevator, etc. . Restaurant - 30-40 minutes before the end of the meal, many dishes were not replenished. The rooms have no complaints, the only thing that could be improved is the quality and variety of toiletries in the bathroom. The spa area is very good, if you add a cooler or a table with jugs of water, it will be excellent.
ILANA SHVETZ
15.10.2016
Positives
We liked the sanatorium itself and the people who work there. Thank you. We recommend your resort to everyone
irina varlakov
14.10.2016
Positives
First: the clarity of the work of the sanatoriums.com website, from the meeting to the departure home. Now about the sanatorium: all reviews are only in the superlative mood. They say that everything starts from the head. So here it all definitely starts with the doctor. I have never seen such a doctor, this is not a doctor for show. The entire staff of the sanatorium corresponds to this. Caring and participating in everything. We will definitely return only to Iris. Thanks for everything and everyone. Sincerely, Irina Alena, IsraelNegatives
There is no negativity and there cannot be
Александр Карнаух
10.10.2016
Positives
We were placed in very nice apartments.Negatives
The quality of service leaves much to be desired. The timing of the procedures is unclear. The prescribed procedures are carried out frivolously by the staff.Answer from Spa Hotel Iris
Уважаемый Александр! Благодарим за Ваш отзыв о нашем отеле. Каждый клиент после визита к главному врачу получает от медсестры план процедур на период его пребывания в отеле, где указано время проведения процедур. Ваша жалоба о проведении процедур передана непосредственно нашему директору, который уже принимает меры с целью улучшения уровня сервиса. Желаем Вам хорошего дня и надеемся Вас увидеть снова у нас в отеле. С уважением, Ирина Хитрич, Заведующая отдела бронирования и маркетинга в отеле Ирис****
Наталья Нестерова-Клостер
09.10.2016
Positives
Very good work by all the staff, excellent living conditions, varied food, good treatment, modern equipment. Very clean and comfortable!!
Шмыкова Татьяна
05.10.2016
Positives
My stay and treatment at the Iris Spa Hotel benefited me. I received an improvement in my health. In short, I have no regrets about the time and money spent. Many thanks to all the staff and doctors of the hotel.
Olga Miliutina
03.10.2016
Positives
I rested in the Iris sanatorium in September 2016. Liked. Very cozy, modern, new hotel. A very good modern balneo department with lighting and calm music. I really liked the salt cave. Wonderful spa area. Wonderful staff led by Dr. Yuri.Negatives
It would be a good idea to install coolers with drinking water, at least near the elevator. This was especially lacking in the Spa area. In the Spa area it would be very nice to drink tea with chamomile and ginger. For several days there was very cold water in the pool. The bubblers in the pool do not work.Answer from Spa Hotel Iris
Здравствуйте Ольга! Спасибо за отзыв. Насчет кулеров с питьевой водой мы уже активно думаем и в ближайшем будущем это реализуем. Температуру в бассейне уже подняли, спасибо за замечание. Массажные струи в бассейне работают ритмично, то включаются, то выключаются - так настроен режим их работы. С уважением, менеджер отеля Iris Iryna Khytrych.