references
Positives
Spent 2 weeks at the hotel. Everything was wonderful, from the visit to the doctor, the procedure, the attentive staff, the room cleaning, etc. I would like to separately mention the cooks and waitresses. Being completely intolerant to gluten and lactose, the food was prepared separately for me and everything was VERY tasty and at the same time, eating 3 times a day, I lost 3 kg without even trying! And I have never had a reaction to the products. Also a very good doctor. Thanks everyone 🙏Negatives
There was no downside.
Positives
I liked the location, thoughtful comfort down to the smallest detail, medical staff, food, friendliness, and the presence of a swimming pool.Negatives
1.Additional payment for gluten-free meals is 10 euros per day (per child). We vacationed in many places, and they never charged us any additional fees, although they specially baked some gluten-free buns, pasta, and pizza. None of this was provided here; for breakfast there was only a box with store-bought bread, crispbread, and waffles. I understand that this is a small hotel, and the staff tried to help us, but in the end I had to pay for regular meals, plus an additional fee, plus go and look for some gluten-free food in local stores and cafes. 2. There were always some kind of breakdowns in the SPA area, the foot massage area did not work, the door to one of the saunas was jammed, a large mirror almost fell on one of the guests, once there was not a single towel at all.Answer from Spa Hotel Iris
Добрый день, спасибо за Bаш отзыв и визит. Если вы внимательно посмотрите на счет за Bаше пребывание, с вас не взяли деньги за безглютеновое блюдо для вашего ребенка. Была оплачена только стоимость пребывания в отеле с полным пансионом, а затем полупансион для ребенка по вашему запросу. Дорожка Кнейпа в Wellness постоянно не используется, поэтому мы не указываем ее в списке велнес-услуг. Полотенца для спа и бассейна были предоставлены в номере. Мы будем рады, если вы посетите нас снова. Менеджер отеля
Positives
Doctor Yuriy conducted a consultation in Ukrainian (which was a surprise), the atmosphere in the hotel is like home. It's cozy, I stayed with my wife for 10 nights (I didn't want to go, so everything was at home). The room is always tidy (special thanks to the girls)Negatives
Paid refrigerator in the room. (It would be nice to have the first refrigerator for free, then pay later)Positives
This is our fifth time coming to this resort. We visited three times before the pandemic and for the second year after. What is still good: helpful staff, good spa specialists, thorough daily cleaning, very friendly and helpful waitresses in the restaurant.Negatives
Since we have a lot of experience accumulated over these five times, we see how much the situation has worsened. The last two times we came, when doctor Yuri Onisko was on sick leave and the examination and drinking regime were not complete. We found a time when the package for two weeks included two doctor’s examinations, a blood test and 33! procedures. Last year this was reduced to 2 doctor’s examinations without a blood test and 20 procedures. And this year there were only 14 procedures (that is, one procedure per day) and one doctor’s examination. I always order a room with a balcony and pay extra for it. This time the room had a balcony from a converted room with a French window. The view from the window was on the wall. And below us there was a swimming pool and after it closed you could hear it being cleaned. Once upon a time in a restaurant for breakfast they had coffee from the bar and it was nice to start day with a delicious cup of coffee. Nowadays there is a coffee machine for breakfast, the coffee from which is impossible to drink, it is so not tasty. The hotel has a wonderful tea room. Previously, every evening after dinner there was a kettle, tea, cups and sometimes, when it was cold, a fireplace was lit. The last time in two weeks we saw a kettle there twice. We are very sorry that such changes for the worse have occurred. We don’t know for sure whether this is due to the fault of the hotel or the fault of the sanatoriums. But next year we will already be thinking whether we should go to this hotel or look for something else and whether we should book through sanatoriumsAnswer from Spa Hotel Iris
Уважаемая Елена Полянски, благодарим за Вашу рецензию. Мы проверили Вашу резервацию и подтвердилось, что Вы выбрали лечебный пакет, который содержит 14 процедур и один осмотр врача. Варианты с большим количеством процедур доступны как и раньше, но решение всегда за клиентом. Рекомендуем всегда обратиться к рецепшн или к менеджерам отеля, которые обязательно сделают все, чтобы Ваше лечение и отдых были комфортными: предложат другую комнату или изменят количество процедур. Кофе машина JDE в нашем ресторане нового поколения с технологией замороженного кофе, но если вкус кофе не понравился, то официантки всегда сварят Вам кофе из свежмолотых зерен. Звукоизоляцию в помещении, где находяться технологии фильтрации воды в бассейне обязательно проверим и при первой возможности усилим. Чай в клубе Ирис подается каждый вечер и Ваше замечание к месту – персонал рецепшн предупрежден. Если Вы решите снова приехать в Карлоы Вары, то обязательно заранее сообщите нам о своих пожеланиях и предпочтениях и мы постараемся решить все еще до Вашего приезда. С уважением Менеджмент отеля
Positives
Thank you to all the employees of the Iris Hotel for our great stay!!! The staff is very friendly, the food is delicious, homemade, the rooms are very comfortable, the location of the hotel was optimal for us, walking after drinking water is mandatory.Positives
No need for improvement. Complete satisfaction in every respect!!!Positives
Everything is very good, it was 10 days. Feeding is good, all products are fresh, a large selection of dishes. Friendly staff. We took a standard room with a balcony. I really liked the cleaning every day. We will definitely come again.Positives
In this hotel we can only continue, thanks to the chef, the food was delicious, the staff is very polite, the medical staff is also polite and attentive, the sauna and pool are clean, the administrators are understandingPositives
Nice hotel, very attentive and friendly staff. I want to go back to it))Positives
great location, helpful staffNegatives
weak internetPositives
Only everything is rated “excellent”: the doctor’s appointment, the medical staff performing procedures, food and service in the restaurant, the work of the maids. It is very good that the pool and sauna are open in the morning, not only in the evening. We will return to this hotel again.Negatives
There are no cons.Positives
I liked the staff, very friendly, from the first minute of arrival at the hotel. The hotel is small, cozy atmosphere. I would like to note the very good work of the cooks. Thanks to all!Negatives
But there is a significant negative: a very cramped bathroom, and not a shower compartment, not a sink, but a toilet. We had a room with a balcony. I don’t know how it is in other rooms, but even people of average size would feel uncomfortable in our room. I advise you to reduce the space for the sink, accordingly increasing the toilet by at least 20 cm. I hope my advice will be useful in future repairs.Positives
Everything was fine, overall I liked the holiday, it’s a good hotel! The staff is mostly friendly, the food is delicious! Thank you, we will come again!Answer from Spa Hotel Iris
Добрый день, мы рады вашему удовлетворению и с нетерпением ждем вашего следующего пребывания. Ваш спа-отель IRIS
Positives
The food is good Thanks to the cooks!!Negatives
There is no TV in Russia.Answer from Spa Hotel Iris
Добрый день, благодарим вас за визит и рады, что вы остались довольны. Мы с нетерпением ждем вашего следующего пребывания. Ваш спа-отель IRIS
Positives
We are sincerely grateful to the entire team of the Iris SPA Hotel for their sensitive attitude at all stages of our stay: the attention of Dr. Yu.I. Onisko, his professionalism and advice helped to understand the essence of the drinking course, the care of the head nurse Tanechka helped to withstand some deterioration in health (against the background of chronic diseases). Tasty and balanced nutrition is beyond praise, high-quality cleaning also deserves encouragement, and the nurses smile without fuss procedures were carried out exactly at the appointed time...Everywhere a pleasant atmosphere, a spiritual aura, silence and peace gave complete relaxation. We would like to wish the entire team of the SPA hotel good health, prosperity to your families and not to lower the high standard of your service. We wish peace, goodness and joy to everyone!!!Negatives
No.Answer from Spa Hotel Iris
Добрый день, Большое, большое спасибо за ваши хвалебные слова, которые являются наградой за наш труд, и мы рады, что вы выбрали наш отель для курортного отдыха. Мы верим, что вы посетите нас снова, и мы сделаем все возможное, чтобы вы снова были счастливы. Мы желаем вам крепкого здоровья и с нетерпением ждем вашего следующего визита. Ваш спа-отель IRIS
Positives
VERY satisfied with the treatment base. Good procedures and very good quality of service. I would like to express my special gratitude to the doctor. Competent and attentive.Negatives
NoAnswer from Spa Hotel Iris
Добрый день, спасибо, что остались, и мы передадим ваши слова доктору. Мы уже с нетерпением ждем вашего следующего пребывания. Ваш спа-отель IRIS
Positives
It’s been a week since we returned home from the sanatorium “IRIS” in Karlovy Vary, but our souls are still there. Thanks to everyone who works there for a wonderful rest of body and soul. We took a health improvement course at the sanatorium from 06/06/2022 to 06/24/2022 for the first time and were very pleased. Excellent rooms with all amenities, very clean and tidy. The attending physician and director, Pan Yuri, was very attentive and professional, and prescribed a course of treatment depending on the indications. Special thanks to the massage therapist Martin - he has golden hands, I recommend him to everyone!!! The food is quite varied, everything is tasty and fresh, special respect to the chef! The attitude of the staff is friendly, from the administrators who check into the room, nurses during procedures, waitresses to maids. The team works for the people. It’s very nice, it feels like one big happy family! Valentina and LilyAnswer from Spa Hotel Iris
Добрый день, спасибо за ваш визит, ваше удовлетворение очень важно для нас. Мы рады, что вы чувствуете себя у нас очень комфортно, и мы сделаем все, что в наших силах, чтобы ваше следующее пребывание было таким же замечательным и счастливым. Ваш спа-отель IRIS
Positives
This is the fifth time we have stayed at this sanatorium. The impressions are the most positive. Great resort! Very pleasant atmosphere, friendly, helpful staff. Cleanliness, coziness and comfort. Thank you very much! We will definitely come again. Good health and happiness to all employees of the sanatorium.Answer from Spa Hotel Iris
Здравствуйте, большое спасибо за посещение, и мы рады, что вы довольны нами. Мы с нетерпением ждем вашего следующего пребывания. Персонал спа-отеля ИРИС
Positives
We were at the sanatorium for the fourth time. We visited three times before the pandemic and the fourth time this year. From what remains from previous years and is very pleasing: attentive and pleasant staff, delicious food, comfortable bed and good bed linen and towels, regular cleaning, clean and beautiful spa.Negatives
From the negative 1. Upon arrival, we were given a room without a balcony, although I ordered a room with a balcony (but this was quickly changed after a complaint to the reception) 2. To our regret, we were examined by a doctor replacing Yuri Onisko (he was sick) 3. The first three year, we were entitled to 33 medical procedures for two weeks. At the moment, only 20 procedures are prescribed. 3. When ordering 3 meals a day, lunch and dinner were ordered individually. Nowadays, dinner is also served as a buffet. And for breakfast, coffee can be taken from a cafe machine, unlike in the old days, when we received delicious and fragrant coffee from the bar.Answer from Spa Hotel Iris
Добрый день, спасибо за ваш визит. Количество процедур зависит от типа пребывания, которое вы бронируете. Вы можете сразу увидеть количество процедур перед бронированием проживания. Да, вы получили номер без балкона, потому что вы забронировали стандартный двухместный номер - в нем нет балкона. Мы верим, что в следующий раз, когда вы остановитесь, вы сами выберете количество процедур и тип помещения. Спа-отель ИРИС
Positives
We visited the Iris Hotel for the second time and for the second time we would like to say a huge thank you to all the hotel staff for the high and professional quality of service! The hotel is new, clean, cozy, hospitable, delicious, with excellent medical preventive equipment, with a hardworking, caring, knowledgeable and loving team. We give you the highest rating of your stay “Great” and wish you further prosperity in your business.Answer from Spa Hotel Iris
Добрый день, спасибо за посещение, и мы ценим ваше удовлетворение. Мы с нетерпением ждем вашего следующего пребывания. Спа Отель ИРИС
Positives
I have been to the spa hotel several times. I always liked it very much: the high level of service, everything is clean, attentive hotel staff, delicious and varied dishes. I would also like to thank the main doctor and hotel manager Mr. Onisko for the attention, a nice atmosphere, a good and customer-oriented service! I really hope to come back to the hotel next year.Positives
A wonderful sanatorium. I was there for 16 days. Very good friendly staff, both during administration and during procedures, also in the restaurant and when cleaning rooms. Good food. The location of the hotel is simply excellent - on a quiet street and only 10 minutes walk to the springs. I highly recommend him and have already recommended him to my friends)Negatives
The only negative of your stay is the audibility in the rooms. But it all depends on the neighbors, of course. When I was there, locals often came and went to the sanatorium, which created additional noise. If the sound insulation were better, the score would be 15 out of 10 :)Positives
Sanatorium Iris deserves the highest rating in all respects. I often go to Karlovy Vary and I have something to compare with. During the visit with Dr. Yuri, which lasted almost two hours, I learned a lot of new and useful things for myself. Delicious, lovingly prepared food in the restaurant. Absolute cleanliness everywhere. It feels like the hotel opened just yesterday 😊 I especially want to highlight the magical hands of masseur Martin. He not only has a professional command of massage techniques, but also creates a wonderful mood for the whole day. I thank all the hotel staff for a great stay!Positives
I lived and received treatment at the Iris sanatorium for three weeks. Everything is great, wonderful, comfortable, high quality and all the service was at the highest level! Many thanks and gratitude to all the staff of the Iris Spa Hotel: doctor and director Yuri Onisko, massage therapist Martin, employees of the balneological department and electrotherapy, nurse Tanya, maids for daily cleaning, waitresses, especially Renata - so friendly, welcoming and caring. Special thanks to the chef of the restaurant, his dishes on the lunch menu are works of art, worthy of Michelin stars! All the food was very tasty, fresh, varied, both for breakfast and dinner. I am grateful to all the staff of the Iris Hotel for my comfortable stay and quality treatment!Answer from Spa Hotel Iris
Госпожа Алина, мы рады, что вы остались довольны нашими услугами, и с нетерпением ждем вашего следующего визита. IRIS Hotel Team
Positives
Calm, central, friendly and professional staff.Negatives
There is not always enough space in the restaurant and in the swimming pool.Answer from Spa Hotel Iris
Добрый день! Очень приятно получить от Вас положительную оценку. Искренне надеемся, что сохраните доброжелательное отношение к нашему отелю! Будем рады видеть Вас снова! Персонал отеля ИРИС.
Positives
This is not the first time I have vacationed in this sanatorium. As always, I liked everything: the level of service, the cleanliness and attentive attitude of the staff, the delicious and varied menu in the restaurant. Special thanks to the wonderful doctor - the head physician of the sanatorium, Yuri Onisko, for his attention, wonderful atmosphere, excellent service and targeted approach. Hope to return next year.Negatives
NoAnswer from Spa Hotel Iris
Добрый день! Очень приятно получить от Вас положительную оценку. Искренне надеемся, что сохраните доброжелательное отношение к нашему отелю! Будем рады видеть Вас снова! Персонал отеля ИРИС.
Positives
The holiday was very pleasant. The hotel has been renovated in a modern style. We had a double room with a balcony and a bathroom. Breakfast was delicious and quite filling. The spa is open until 10pm and really helps you relax. I really liked everything, it relieved stress and improved my healthPositives
Very warm and cozy atmosphere. The staff takes care of every visitor. Good and filling food. the location is convenient. I liked the treatment. The doctor is very qualified and the procedures are high quality. Another plus for the hotel is the presence of a swimming pool and spa area.Positives
The staff is great. Also the location as there are many restaurants around that are open until midnight. The rooms are clean and comfortable. The hotel has a very nice pool. Comfort and friendliness everywhereAnswer from Spa Hotel Iris
Госпожа Татьяна, мы рады, что вы остались довольны нашими услугами, и с нетерпением ждем вашего следующего визита. IRIS Hotel Team ****