references
Lubov Polonsky
15.08.2016
Positives
Good location, good food. There is a hairdryer in the room. Family atmosphere in the hotel and good attitude of the staff.Negatives
Poor room cleaning, you could say it wasn't cleaned at all. During our two weeks of stay, they never vacuumed the carpet in the room and never washed the bathtub and toilet. They just changed the towels and removed the trash from the trash can.
Валентина Кошенова
10.08.2016
Positives
Everything is just very good, I liked literally everything: accommodation, food, treatment, staff work and of course the location of the hotel. Wonderful people work at the Elva sanatorium. I would like to thank all the staff of the sanatorium for your work and care. In your sanatorium you feel comfortable, cozy and want to come again. I recommend to everyone who has not yet made a choice, feel free to choose the Elva sanatorium.Negatives
I simply have nothing to write, there were no cons.
Irina Starikova
05.08.2016
Positives
Very friendly, attentive staff. The attitude is such that you feel at home. The menu is varied, and the chefs try very hard: the food is delicious. The hotel has few rooms and guests, so spa treatments are carried out conscientiously and end in the first half of the day. The disadvantages of the hotel are compensated by the positive emotions that the hotel staff give. After all, the main thing in a sanatorium holiday is not to get caught in a crowded conveyor belt. And it is the hospitality of the staff and medical workers that allows you to truly relax. Many thanks to the staff for the wonderful holiday! Irina S. 07.14.16 - 05.08.16Negatives
Of course, the hotel requires renovation, new furniture, etc. Maybe not all numbers, but many. But, I repeat, the friendliness and attention of the staff makes you turn a blind eye to many gaps.
Snežana Pajus
23.07.2016
Positives
Friendly staff, everything you need in the room, excellent food.Negatives
The treatment is general, all the prescriptions are practically the same for everyone, there is no opportunity to buy additional procedures. As soon as there were a little more people, queues for procedures began. The hotel needs renovation; there is often no one at the reception at night.
TATYANA NISENBERG
19.07.2016
Positives
EVERYTHING WAS EXCEEDING EXPECTATIONS! Wonderful, kind, responsive, professional staff that creates a homely atmosphere. Thank you very much Verochka and Mira for your care and wonderful attitude! The food is tasty and varied (thanks to the chef). The location of the hotel is excellent. Cleaning, bathrobes, linen - everything is excellent.Negatives
NO
Neli Pogrebigskii
12.07.2016
Positives
The sanatorium is small and very cozy. It is located in a wonderful location: a 5-10 minute walk to the springs and also about 5 minutes to the post office. Yes, the hotel is old and requires renovation, but the work of the staff, who put their heart and soul into it and give their all, covers up the visible shortcomings ...The kitchen worker Miroslava, the maid Lyubasha, the cook Miro, the masseuse Vladka are trying their best and are ready to give their souls, and this is very noticeable during your stay. The room is huge, two rooms, overlooking the river and the creepy Thermal Hotel. But during our stay in the city there was an international film festival, so this event added color to our stay in Karlovy Vary. I especially want to note the well-deserved, clear and professional work of the Sanatorium.com company. The hotel was booked on time, all my questions were answered quickly and to the point. I think this is not the last time we travel through this company!Negatives
The treatment is very relative... the whirlpool bath doesn’t work, we’ll give everyone a pearl bath. The doctor, who at the first appointment offers to buy goods worth 40 euros, without an expiration date on them... the procedure is proudly called “lymphatic drainage”, but a regular functional massage is performed , because “that’s how it was designed at the factory.” But overall, all these minor drawbacks did not prevent us from having a wonderful rest and gaining strength.
Natalia Scheifler
29.06.2016
Positives
In principle, the work of the staff: cook, waiter, honey. Sister Yana, massage therapist Vladislava, was satisfied. They work conscientiously and respond with attention to certain requests. The food served is delicious. They provide a thermos with hot water in the room. The room was quite spacious. The location of the hotel is very convenient.Negatives
I was very dissatisfied with the doctor. In principle, visiting a doctor is just a formality. The procedures that were prescribed were simply not suitable for me due to the state of my health. The result was headaches and swelling of the nerve. It turned out to be impossible to change the procedures. As a result, I had to spend money on additional injections: diclofenac. When visiting a doctor, everyone is forced to take the same medications, but the doctor must pay personally and without a receipt. The hotel needs renovation. And it loses in some ways because of the dark colors in the hall. Poor lighting in the room, despite the many sconces and lampshades. Tea and coffee from a thermos, which significantly affects the taste of these invigorating drinks.
Tatiana Korneeva
18.06.2016
Positives
Maximum quality of services at the lowest price for Karlovy Vary. This is also a good location to the colonnades (Sadovaya 5 minutes, Source No. 6 10-15 minutes, Geysernaya 20 minutes). The walk is enjoyable. The beauty of the city is a special place! A city where birds chirp, ducks fly, and fish are in the Teplaya River, and golden in every pond and fountain! Restaurant menu with a huge selection of dishes, including Czech cuisine. Good preventative treatment with a full range of procedures. Friendliness that makes you feel at home. All this is Elva.Negatives
The only negative, in my opinion, is the lack of mineral baths.
Тамара Бурлакова
16.06.2016
Positives
I really liked the Elva sanatorium: friendly service team, clean, spacious rooms, the hotel is conveniently located: not far from the colonnade, from retail outlets, calm, friendly atmosphere, large selection of medical procedures. Varied, high-calorie food and friendly service. Reasonable prices, especially for early bookings. Thanks to all the service staff!Negatives
My only wish: it would be nice if medical procedures were also carried out on weekends (at least on Saturday!).
Elizabeth Buniatian
12.06.2016
Positives
We had a very good rest. The room was spacious, two-room (for two), with a view of the Tepla River. The beds, towels were all very clean, changed every day. The food was very good and tasty. There were two people serving in the dining room, and I would like to especially mention one of them, Lutsk, she just flies all day from table to table. She is very friendly and friendly. She will fulfill any of your requests, any order. A very sweet and pleasant woman is on duty at the reception, Mrs. Alena. At her age, not everyone will retain such a joy of life, such a radiant light in the eyes, and a willingness to help other people in any way possible. May God grant her health for many years to come! I was personally amazed that she works every day, seven days a week, and since I myself am now retired, for me Mrs. Alena has become a model from whom to follow an example. The hotel is small and cozy. It would be nice, of course, to renovate it. But then, naturally, the price would rise much higher.Negatives
The treatment is very weak. The only procedures I liked were lymphatic drainage and a dry carbon dioxide bath (gas bag). Hot-pack compresses are a parody of mud therapy, i.e. because real healing mud produces an effect only in direct contact with human skin. The so-called hydrotherapy procedures in the Elva sanatorium are also all the same name. Waste of time. Regarding gas injections, I will say the following: they should be performed with attention and without haste, i.e. because this is an injection under the skin. And since nurse Vera gives them with lightning speed (because there is a line outside the door), she does not have the opportunity to do it as required. She injects without looking, and, naturally, gets into the vessels that burst and cause bleeding. And at the same time she tries to convince her that this is how it should be. If the subcutaneous injection is done correctly, there should be no bleeding. There is also a woman working in the canteen, Mira, the complete opposite of Lutsk. She looks at people with hostility, fulfills requests to bring something with reluctance, and in general, it is felt that she views vacationers as some kind of burdensome duty for herself. I would also like to warn you: those who do not like street noise, do not take rooms with a view of the river. Right in front of the hotel, on the roadway of the street, there is a HATCH, which thunders deafeningly every time a car passes through it (and it is impossible to go around it). And this “music” will be heard almost around the clock.
Светлана Есина
08.06.2016
Positives
The hotel is very cozy, beautiful, homely, calm - with pleasant, friendly staff. Mrs. Alena (administrator) is the most charming. The director, Mrs. Monika, is an attentive and caring person. She will listen patiently and help if possible. Nurse Vera and massage therapist Vladislava carry out procedures professionally. They are always smiling and positive. Thanks to the chefs for the deliciously prepared dishes (no need to go to the restaurant) and their wonderful assistants Mira and Ludske. When you go on an excursion, they will carefully prepare a ration of food (not canned food), and upon return: a thermos will be waiting for you on the table in the hall . When leaving home, sandwiches... I have never encountered such care and attention in any hotel in Karlovy Vary. I had a very beautiful room overlooking the Tepla River. The atmosphere in the hotel is conducive to physical and mental health. I wish ALL employees health and great personal happiness!!! Thank you EVERYONE for your attention, care and warm attitude!!!!!
SERGEY PODKOPAEV
08.06.2016
Positives
Very good location - on the main street. Responsive and attentive staff. Available procedures help well with musculoskeletal diseases.Negatives
The rooms require cosmetic renovation.
Anna Seewald
05.06.2016
Positives
The staff from the doctor to the maid are very friendly. There are no complaints about their work. The cooks prepare delicious dishes. The presentation of the dishes is also excellent... The hotel is not far from the springs. And the Tepla River flows nearby. You can see from the window how trout frolic in the morning. Covered parking for cars is not that far away (on the other side of the river.)Negatives
The treatment was not at a high level... I still didn’t understand what kind of baths I received. ordinary water and occasionally a little bubbling... vacationers lay down in the treatment rooms on sheets that were not changed after them... And of course, ongoing repairs in the rooms have long been not produced
Natalia Nizovitina
02.06.2016
Positives
I vacationed in this hotel for the second time, because it is impossible not to return to it. I won’t even write about the food: a first-class restaurant. My thanks to the magnificent chefs, as well as their assistants Mira and Lucia. Thanks to the doctor and wonderful sister Vera, director Monika, Mrs. Elena and Libusha. I hug and love everyone. Hope to see you next year.Negatives
No
denisenko irina
31.05.2016
Positives
Thank you, I really liked it. Friendly and responsible staff.
DUDOROVA VALENTINA
31.05.2016
Positives
Location, treatment, food, staff attitude - everything is very good.
Irina Rabinovich
30.05.2016
Positives
The treatment is good. The food is good.Negatives
The hotel needs renovation.
Элеонора Грачевская
30.05.2016
Positives
I really liked it! The room is spacious, clean, good food and treatment. Not far from the sources.Negatives
The doctor imposes expensive “necessary” medications on everyone: ointments, tablets.
Лариса Дейнекина
23.05.2016
Positives
Staying in your hotel means living as a big friendly family, attentive and warm attitude of all the hotel staff. Liked!!!Negatives
No
Ирина Горюнова
15.05.2016
Positives
The hotel staff is friendly and welcoming. The food is wonderful. The treatment is normal.Negatives
The first impression of the room is not very good, but then you get used to it, the furniture and floor covering
Nina Sorokina
22.04.2016
Positives
The spa hotel meets the conditions for a high-budget holiday with treatment, very friendly staff
VLADIMIR FOMICHEV
18.04.2016
Positives
The holiday exceeded all my expectations)) Wonderful staff, very good quality of procedures. Great food, no need to go to a cafe to try Czech cuisine. Good location.Negatives
There is no water cooler, I had to buy one. At the Billa supermarket, 2 liters of water costs 5 crowns (about 15 rubles).
Liudmila Ermolenko
16.04.2016
Positives
Thanks to all! Karlovy Vary is simply a great place where the soul can rest...Negatives
The biggest disadvantage is that there are no procedures on weekends, at least on Saturday morning! I came for 8 days, of which: 2 Sundays and 1 Saturday and 1 Czech day off - it turned out to be few days for treatment... What a pity!
Nadezhda Kolycheva
10.04.2016
Positives
I liked everything very much. Quiet, cozy hotel, good location. The food is varied and tasty. I was satisfied with the treatment procedures.
Станислав Черноусов
07.04.2016
Positives
We were satisfied with everything, especially the food. True, we were unlucky with the weather.
Александр Корогод
06.04.2016
Positives
As a result of the stay, I received an excellent charge of vivacity, energy, health, good mood and a feeling of gratitude and respect for the staff of the sanatorium, may God grant them all good health and good luck.
Nadezhda Abubikerova
06.04.2016