references
Simonova Nina
05.03.2017
Positives
But the hotel was lucky with the staff, especially with Zhenechka at the info. She’s a very sweet and helpful girl. Thanks to her for her attention and care.Negatives
The hotel needs major renovation. Everything is very old - that’s okay, but at least all the plumbing should be in working order. Unfortunately, this is also a problem.
Oleksandr Kashanov
28.02.2017
Positives
The medical staff does a good job, especially VeraNegatives
Interruptions in hot water and a sharp decline in food quality
Irina Dymova
20.02.2017
Positives
Small, cozy hotel, very good location. Everything is close - springs, shops, theater, train stations, etc. Large room with good furniture. Clean, linen, towels, robe changed. Pleasant and attentive medical and service staff. Food in sufficient quantity, good quality, varied.Negatives
In room (23) it was sometimes quite cold, there were no glasses or plates. On February 18, due to an accident, there was no hot water. Mineral water was not used in the procedures. Tea, coffee from a thermos. In the 1st week there was only 1 type of bread. After contacting Mrs. Maria, they added bagels.
Светлана Рачковская
14.02.2017
Positives
Thank you very much to nurse Vera and masseuse Vladislava! We are in a period of change. The owner of the sanatorium has changed. The first week the food was wonderful - there was a very varied menu to choose from - this was the highlight of the hotel. Everything is very tasty, large portions. In the second week, a new menu was introduced - a choice of two options. Moreover, there were interruptions in supplies - there was no bread twice, desserts became much simpler, there was less fruit... Perhaps the transition period will end and everything will be restored.Negatives
It was my husband’s birthday - the hotel staff did not react at all, although I went to the reception and reminded him. In other hotels they organize some kind of surprise... When we left (there were 4 of us), they only gave us packed lunches for two...
OLGA GERMANOVA
10.02.2017
Positives
The hotel is located very well, 5 minutes to the springs. The hotel is very cozy, small, there are few vacationers, so there is no queue for treatment procedures. Very attentive and friendly staff, I would like to say a special thank you to nurse Vera and masseuse Vladislava. The food in the hotel restaurant is varied, the menu is made to order, the choice is large, during the 10 days of your stay, not everyone had time to try it. Everything was very tasty and satisfying.
Galina Lesunina
09.02.2017
Positives
the food was excellent until the middle of the stay, but during the second half of the stay the hotel owners changed the elective menu, leaving guests with a choice of a two-course menu for dinner and lunchNegatives
The food until the middle of the stay was excellent, but in the second half of the stay the hotel owners changed the elective menu, leaving guests with a choice of a two-course menu for dinner and lunch: for example, dinner: either pork or spinach pancakes.
Светлана Глазунова
21.01.2017
Positives
The hotel makes a good impression with wonderful decor and architecture. The location of the hotel is very good - the center. At the same time, the part of the city that is not very saturated with transport is actually a place for walking. Calm, cozy atmosphere. Clean, tidy, very friendly staff (including the director). Everyone speaks Russian. The hospital always meets the schedule of procedures. The daily changing assortment of food in the restaurant, which amazed with its variety and quality (we took three meals a day - we didn’t regret it). And, most importantly, very tasty. The rooms are spacious, there are all amenities in the room, a minibar, (the Internet is fast), bathrobes, etc. We are very pleased with our choice of hotel! Special thanks to the new hotel director Maria for her friendly hospitality! See you again! I also want to thank the drivers of sanatoriums.com for the prompt and high-quality transfer!
AFANASIEV SERGEY
19.01.2017
Positives
The only positive emotions from this hotel were the work of the administrator Sharki (restaurant) and the nurse Vera - they brightened up our 7 days in this hotel with their approach and responsibility, I don’t even want to remember everything else, fortunately we initially did not expect to receive excellent treatment and super service there , since we constantly went on excursions and rented a hotel for the night, but we were counting on warmth, comfort, excellent food and good-natured staff. The location is really in the center, walking distance to everything interesting and springs - very close.Negatives
The hotel is, to put it mildly, abandoned, the previous owners say they didn’t invest in it, but we still went there based on very good reviews, but on our arrival the hotel was bought up and there was no service at all (at -2 on the street, it was very cold in the building , going to procedures is very uncomfortable, the treatment rooms were periodically not heated, in general, the bravest ones went there 🙈☺️), the head doctor, despite the tourist and without delving into his illnesses, insistently offers dietary supplements, but when we came for the procedures the next day and there were no medical staff (they didn’t tell us the reason), then the same head doctor made a face as if she was not from this office at all and it was useless to approach her))). In general, without Vera the nurse (she is both polite and professional) and the administrator at the Sharki restaurant (she served everything quickly and with a smile, it was comfortable with her) we wouldn’t even have stayed there overnight, we wanted to move on the second day, but all the excursions were booked -there was no time to look for another hotel, on the third day we calmed down a little and stayed thanks to these people. In general, an abandoned historical building, without established service and outdated procedural equipment (a minimum of procedures), a minimum of staff (they run around tired, rude and you can’t get an answer from anyone) and the normal food has worsened, before we left the chefs were changed, there were complaints about small portions and raw meat, but our review of the food did not deteriorate - we served fish, everything was fine. We were somehow lucky with the room - it was warm and always cleaned (the bed and towels were always clean), but people constantly complained about the cold in the rooms, they waited until we left to take our room☺️. I can only advise that for treatment and a long stay in Elwa, of course, you shouldn’t stop, but you can spend the night (only after the cold weather passes), although after the Czech beauty and everything interesting there, we don’t have anything negative about the hotel, we have only positive things in our heads from the trip 👌💕
Vitaly Samarin
15.01.2017
Positives
The hotel corresponds to economy classNegatives
The hotel building is in urgent need of renovation. Communications, heating, windows are in poor condition. The rooms were cold.
IRINA GORIUNJVA
15.01.2017
Positives
I liked everything, the staff works great, the location of the hotel is wonderful and it’s close to the springs and convenient to the center. Many thanks to the owners Maria and Peter for their care.
Галина Зябрева
04.01.2017
Positives
I was in the sanatorium from 11/21 to 12/18/16. The sanatorium is located 20 minutes from the 6th spring (I walk slowly), next to the post office. I received 70 procedures, everything I wanted - injections, lymphatic drainage, carbon dioxide bag, hot-pack bags, endo-vaco, oxygen therapy, pearl baths instead of carbon dioxide. The staff is very friendly, you were greeted everywhere as if you were family. Towels were changed in the room daily and bed linen was changed once a week. In the restaurant, breakfast is a buffet (cheese 4-5 varieties, sliced sausages 4-5, brawn, liver paste, muesli, cottage cheese, yogurt, fruit, coffee), lunch - a choice of dishes, in 4 weeks I didn’t have time to try everything. The portions are large, everything is delicious.Negatives
- the carbon dioxide bath did not work - there was only soap and shampoo in the bath
VKTAR LISHANKOU
28.12.2016
Positives
Good location of the hotel relative to the city center and springs. Large rooms (mostly two-room). Good cuisine, friendly staff.Negatives
The hotel is in a depressing state: everything is decrepit and squalid. Dirty carpet, greasy upholstered furniture, which was disgusting to sit on. Ancient wooden windows with equally ancient bolts and peeling paint. A very weak medical base, or rather, almost no one. Failure to comply with sanitary standards: during procedures, patients are placed on the same towels or sheets. Of the ten days we stayed, only two days were warm. The heating system is worn out, no one really repairs it. After the accident, they tried to deal with air locks in the batteries by draining water from them. As a result, heat appeared in some rooms and disappeared in others. They brought a heater, which at least somehow helped to warm up. From December 24 to 27, no one dealt with heating problems at all and new arrivals were accommodated in cold rooms and were not even offered electric heaters.
IGOR LOMAKIN
26.12.2016
Positives
good kitchen, large rooms. comfortable beds. Close to the springs. Budget price. Good service from medical staff. Everyone speaks Russian. Very friendlyNegatives
The carpets in the rooms are dirty. Everything is stained and so on. During our stay, the heating system failed. We were freezing for 2 days. no one asked us about the heating condition!!! I had to look for the general manager and request an email from him. batteries. The room became warm, but the water radiators were never connected((.
Boris Kushchenkov
25.12.2016
Positives
Good food and good masseurNegatives
Problems with heating - radiators did not work. Problems with management - boorish communication. Problems with equipment - either there is no water in the baths, or the locks do not close
Наталья Енатьева
09.12.2016
Positives
Thank you! I'm happy with everything! Everything was as promised. Modest, but very clean and tidy. The staff is just super!!!! Everyone from the maid to the director is trying! The medical staff is beyond praise! ...The food is excellent!Negatives
Of course the building needs renovation...
Мария Лепешкина
04.12.2016
Positives
This is the third time I’ve been on holiday in Elva. Excellent staff is the most important component of the hotel. I really ask the new owners of Elva to preserve the atmosphere of the spa hotel and its staff. I would really like to come to the hotel more than once, the main thing is that after the renovation the hotel remains accessible. Thank you to all the staff at the Elva Spa Hotel for a wonderful stay! Special thanks to Mrs. Monika, who spins faster than a squirrel in a wheel, making your vacation a vacation, and to chef Miroslav for the restaurant level of quality and presentation of dishes!Negatives
There are only positive things about the hotel
SFETLANA KOLOMENSKAIA
02.12.2016
Positives
I liked everything very much! Caring and attentive staff! We recommend it to everyone! We will definitely come again!!!
Tatiana Klimenteva
20.11.2016
Positives
We rested and received treatment at the hotel for the third time. Everyone is happy. It’s a pity that the hotel is facing changes and most likely an increase in the cost of accommodation and treatment. We would be willing to let things remain as they are.
ANDREI NIZOVTCEV
07.11.2016
Positives
All OK. We always go to Karlovy Vary with only positive thoughts.Negatives
Without negativity, we try not to pay attention to little things on vacation, which is what we wish for everyone;)
vasilii sorokin
30.10.2016
Positives
Very good location and attitude of the staff Special thanks to the head nurse Vera and masseuse Vladislava for their sensitive and attentive professional attitude
Татьяна Полякова
13.10.2016
Positives
All liked it. Special thanks to the employees of the restaurant where we ate. The chef cooked very tasty food and all the dishes were presented accordingly. Many thanks to Mrs. Monica for organizing the rest and treatment. I would like to return to this hotel again. THANK YOU!!!
Наталья Гусева
09.10.2016
Positives
The sanatorium is located in a good location, close to the springs and the city center. The sanatorium employs professionals, kind and sympathetic people. Good treatment and good food.Negatives
The building of the sanatorium inside and the facade require repair and renovation. Apparently the owners of the ELWA spa hotel have not visited it for a very long time.
алла круковская
03.10.2016
Positives
I rested at the Elva Spa Hotel from September 15 to 24, 2016. It was my first time in Karlovy Vary. By the way, I chose this hotel after reading many reviews about different hotels. AND I WAS NOT WRONG!!!!!! Excellent service staff. Homely atmosphere in the hotel. Excellent food and treatment. All procedures are free. For a full 6 days (there are no procedures on weekends and the day of arrival), 26 procedures were completed!!! Very good location of the hotel. I dream of coming back here next year!!!!!!!! Many thanks to the service staff for a wonderful stay. Health and happiness to you all!!!! A request to the new owner of the hotel - do not get rid of these people. I want to see them again!!!!Negatives
NO
EVGENY VORONIN
26.09.2016
Positives
We have been coming to Elwa since 2005. We have always noted the attitude of the hotel staff. You feel at home. Every time there is a feeling of returning to old friends. The food has not changed over the years: plentiful and tasty. They gave up side dishes a long time ago - very large portions. The restaurant is always ready to fulfill the client's wishes. The towel is changed every day. Don't be embarrassed to ask for extra cleaning. They will do it without any problems. The location is very convenient. This is especially convenient for people who find it difficult to climb uphill. If there is an opportunity, we will come back here.Negatives
Perhaps due to the crisis, the medical staff has been reduced (there are no queues). We left wishes to the administration to update the technical base of medical equipment. There are no kettles in the rooms. There is no need to tune in to any serious treatment, relaxation - nothing more.
Ирина Абрамова
20.09.2016
Positives
We rested in the sanatorium from September 4 to 17, the second time, last year at the same time. Everything is fine, thank you very much to all the staff for your care and attention. If any questions arose, they were all resolved promptly. Good cuisine, spacious rooms, quiet environment, excellent honey. workers, head nurse Vera and massage therapist Vladislava. I would like to come again next year. The price/quality ratio is excellent.Negatives
If you find fault, you can get caught up in not quite new furniture and carpet, but you may not notice this if everything else is positive.
felix gurvits
15.09.2016
Positives
A good spa hotel in a good location. Large rooms equipped with everything you need. The food is excellent. The treatment is satisfactory. The staff is wonderful and helpful.Negatives
Carpeting absorbs dust.
Liliia Narykova
07.09.2016
Positives
Relax in a very warm, friendly atmosphere!!!! Excellent food and sufficient quality treatment. Many thanks to Monica, her attention and care are very pleasant!!!!!!!!!
Sofiya Aitkozhina
16.08.2016